Swan House Care Home

High Street, Winslow, Buckingham MK18 3DR
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8.8 24 Reviews
  • Swan House Care Home, Buckingham
Swan House is small purpose built home for 32 older people situated in the centre of the lovely town of Winslow.

The home offers a warm and welcoming environment to residents and can provide personalised care and support to people who may also be living with dementia.

The home offers daily activities for residents lead by a dedicated activity coordinator. Visitors and families can also enjoy the accessible grounds and gardens.

Ambient Support believes that everyone is unique and they should be able to lead valued lives in their communities treated with dignity and respect, no matter their age, health condition or disability.

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Care Provided by Swan House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lee Hook (Manager)
  • Admission Criteria
    • Self-Funders & Local Authority funded places available
    • Ages 65+
  • Room Information
    • Single Rooms (32)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2003

Funding & Fees Guide for Swan House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,270
    • Self-Funded Residential Dementia Care from £1,694
  • (these prices are only a guideline, please contact Swan House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at all times.


  • Parking

  • Plenty of onsite parking for visitors.


Swan House Care Home Reviews (24)

Total of 24, showing 1-20
8.8

Swan House Care Home has a Review Score of 8.8 (8.817) out of 10, based on 5 reviews in the last 2 years. Over all time Swan House Care Home has 24 reviews.

Overall Experience

  • 17
  • 7
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Date Published

24
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Review from J H (Brother of Resident) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We visited this time after not having seen my Brother for a couple of months.
Every member of staff was helpful and polite.
A cup of coffee was provided for us within 15 minutes.
My Brother was contented and happy in the environment.

Reply from Davina Sellick, Director Marketing & Communications at Swan House Care Home

Thank you for the review of Swan House. I am delighted to hear such positive feedback about the home. I will ensure that this feedback is passed on to Lee Hook the Home Manager to share with the staff team at Swan.


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Review from Kate F (Sister of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience we have as a family visiting our brother is made to feel so welcoming, and is so pleasing that the care he receives is kind, and communication with us is very helpful as the stages of his dementia progresses.
The home is clean and the staff are very attentive, we couldn't ask for anything
more and we are very content with the care he gets.
Thank you to all the team.

Reply from Davina Sellick, Director of Sales, Marketing & Communications at Swan House Care Home

Thank you so much for the wonderful review of Swan House. L and his team will be delighted to hear such positive feedback.


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Review from G W (Daughter of Resident) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been living at Swan House for 18 months and the whole team has got to know him well and are really kind. It's a friendly, homely place where residents and relatives are part of a big family.

Reply from Davina Sellick, Director of Business Development at Swan House Care Home

Thank you for such a positive review of the home. Both the manager and the team will be delighted to have such positive feedback.


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Review from Sally K (Sister of Resident) published on 9 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are a family of 5, our brother is currently residing at Swan Court Care Home in Winslow.
The staff are so kind, and caring.
Nothing is ever too much trouble.
Always makes us welcome when we visit.
Our brother seems happy at Swan Court.
Thank you to all the staff that look after him.

Reply from Rob Hunt, Head of Older People Services at Swan House Care Home

Thank you for your kind review for the staff team at Swan House. I am glad to read that your brother is happy at Swan House. I will pass your kind comments to the team.


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Review from Eremiah John B (Regular Volunteer) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Good clean environment and courteous staff. We love the way the staff treats all the clients. The environment is clean. The clients are all happy. The way clients are all treated in a respectful manner gives comfort and joy and peace even to the relatives. The serene environment is very conducive.

Reply from Rob Hunt, Head of Older People Services at Swan House Care Home

Thank you for your feedback relating to the service that is provided to the people we support at Swan House, I will ensure the feedback is passed to our staff team. Thank you for the support you provide to the people we support.


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Review from Kate P (Daughter of Resident) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Swan House is an amazing care home. The staff are fantastic and cannot do enough to help my mum live a happy and comfortable life, especially the manager. He is always there to talk to and proactive in implementing things. Very understanding. This is my mum's third care home, and is by far the best
- a home away from home!

Reply from Davina Sellick, Director of Sales, Marketing & Communications at Swan House Care Home

Thank you for the five-star review of Swan House. Our team at Swan, led by the home manager, do the most incredible job of making people feel at home and providing a warm, welcoming and safe environment for our residents. I will be sure to pass on such positive feedback. Thank you.


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Review from C S (Daughter of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been here for six months. She is always treated with kindness and great empathy by the staff. The communication with me has been excellent. She has received prompt medical care when she has needed it. I am very happy that she is here.

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Review from Kevin P (Son of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is my great pleasure to report that since moving to Swan House Care Home, my mother has begun to smile again. She seems a changed person. She is happy, much more content, and she is slowly putting on weight, so she much be happy with the food and drink. I am also happy to report that she is responding
very well to the activities provided, especially the visiting petting zoo.

Reply from Davina Sellick, Director of Sales, Marketing & Communications at Swan House Care Home

Thank you for such a positive review. I am delighted to hear that your mother has settled in well and is responding with smiles to the care and support she receives at Swan House. I will be sure to pass on your comments to Mohammed and his team at the home.


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Review from Lynn O (Daughter of Resident) published on 26 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now been a resident for eight months, and I can honestly say that she has never received such good care. Nothing is too much trouble for the wonderful staff there. She adores them all (as do we) and is so happy and grateful to be a resident. The carers are all so very kind and respectful and
treat Mum with the utmost dignity at all times. Everyone takes the time to talk to her and help her when needed. The GP surgery who visits the home is also excellent. If you are looking for a small, intimate ‘and caring’ care home for your loved one, look no further! I cannot praise them all highly enough.

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Review from C S (Daughter of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful for the excellent care that my mum is receiving. She always seems quite happy and well cared for. All the staff go out of their way to make sure Mum is comfortable and has everything she needs.

Reply from Davina Sellick, Director of Sales, Marketing & Communications at Swan House Care Home

Wow, thank you for that amazing review of the care and support your mother receives at Swan House. The manager and his team will be delighted with your 100 per cent 5-star rating! I will ensure this is fed back to the team.


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Review from Catherine H (Daughter of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care throughout.
Cannot fault any of the staff.
Very highly recommended.

Reply from Davina Sellick, Director of Sales, Marketing & Communications at Swan House Care Home

Thank you for such a positive review. The home manager and the team will be delighted to hear such great feedback.


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Review from J D (Son of Resident) published on 29 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always clean and communication very good between the carers and myself.

Reply from Davina Sellick, Director of Sales, Marketing & Communications at Swan House Care Home

Thank you for such a positive review of the care and support your loved one receives at Swan House. I will be sure to pass this on to the home manager and his team.


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Review from L O (Daughter of Resident) published on 9 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother receives great care at Swan House. She is obviously happy living there because she is much more alert and chatty when we visit. She says that the carers take the time to talk with her, which helps her stay alert. She looks very healthy due to good food and regular beverages being given. She
hasn't received care this good in years... many thanks to all.

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Review from Richard H (Regular Volunteer) published on 3 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wrote to you in July 2016, about my wife who had just started being a resident in 2016. The three years spent at Swan House saw her very happy and content while struggling with dementia. It exceeded all my expectations, and while good for her, it was also very good for me because I got my life back
and was able to lead a full life, in the knowledge that she was safe. The staff were amazing to both of us. I have the utmost respect for them all. My wife recently passed away, but the support and expertise shown by everyone contacted with Swan House was exceptional.
I am now a regular volunteer with Swan House.
The recent CQC report bore no resemblance to what I encountered at the home.

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Review from Jane D (Daughter of Resident) published on 14 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving Mum to Swan House in November straight from yet another hospital admission Mum has, with the help of the fantastic staff team, blossomed. Everyone in my family has commented on how well Mum has looked and the difference to her mental health, as she no longer looks so lonely and depressed.
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home is welcoming, bright and spacious, family visits are not restricted by set times. Every one of the homes staff team made Christmas special and Mum certainly enjoyed very much, which was lovely to see.
All in all a lovely home and happy caring staff.

Reply from Davina Sellick, Director Marketing Communications at Swan House Care Home

What a wonderful review and testament to the hard work and commitment that our team at Swan House demonstrate. Thank you for your kind feedback and we are delighted to hear that your mother's well-being has improved whilst resident with us.


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Review from M Y (Daughter of Resident) published on 13 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum moved into Swan House in May, it's very friendly being a small home rather than a big one. The staff have got more time for my mum, her room is cosy and warm and the bathroom suits her needs.
She is getting the care she needs and you can talk to the staff and they listen, the communication
is good and never been left out of the loop. If I need care I wouldn't mind being there (hopefully not for a few years yet!)

Reply from Davina Sellick, Director Marketing & Communciations at Swan House Care Home

Thank you for your review of Swan House. Providing personalised support that meets the needs of each individual resident is at the heart of the care that we provide. The team at Swan House will be delighted to hear that we are delivering on this aim.


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Review from S C (Daughter of Resident) published on 13 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always felt welcome in Swan House. The staff are all friendly and extremely helpful. They are all always aware fo my mother's current situation and needs. I have marked the majority of points as good as no one is perfect and there is always the opportunity to improve in any walk of life.

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Review from M T (Daughter of Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is now a happier, less anxious person. The great care has allowed me to enjoy special moments that I thought had gone forever.

Reply from Davina Sellick, Director Marketing Communications at Swan House Care Home

Thank you for the feedback about Swan House. We are glad to hear that your mother has settled in well and that you are getting to enjoy some quality time with her once again. We will ensure your feedback is passed on to the Swan House team.


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Review from Pam S (Daughter of Resident) published on 6 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad went into Swan House for respite on 1 August 2017 and from day 1, was a changed person. It is a pleasure to visit him and see how happy he is and we are grateful that he is now a permanent resident.

Reply from Davina Sellick, Head of Marketing & Communications at Swan House Care Home

We are delighted to hear that you are happy with the care and support your father is recieving at Swan House. We will be sure to pass your comments on to the Home Manager and her team.


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Review from Sandra R (Niece of Resident) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What wonderful pleasant people. Staff and management made my auntie feel safe, secure and well looked after. They turned a very depressed lady into a happy, smiling and more confident person.

Reply from Davina Sellick, Head of Marketing & Communications at Swan House Care Home

Thank you for such positive comments. I am delighted to hear that you and your aunt have had such a good experience at Swan House. I will ensure that your feedback is passed on to our staff team.


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Current Review Score: 8.8 (8.817)

Overview of Review Score

The Review Score of 8.8 (8.817) out of 10 for Swan House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.536 for Swan House Care Home is calculated as follows: ( (31 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 56 Ratings = 4.536

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.281 Points relating to the number of positive Reviews for Swan House Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4. 5 Positive Reviews ÷ 6.4 = 0.781

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Oct 2021

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Swan House Care Home

What types of Care is Swan House Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Swan House Care Home provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Swan House Care Home have?

There are 32 Single Rooms.

What are the Facilities & Services at Swan House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Swan House Care Home to the centre of Buckingham?

5.8 mile(s) as the crow flies, distance by road may be significantly further.