Swan House Care Home

High Street, Winslow, Buckingham MK18 3DR
Submit a Review
8.8 24 Reviews
  • Swan House Care Home, Buckingham
Swan House is small purpose built home for 32 older people situated in the centre of the lovely town of Winslow.

The home offers a warm and welcoming environment to residents and can provide personalised care and support to people who may also be living with dementia.

The home offers daily activities for residents lead by a dedicated activity coordinator. Visitors and families can also enjoy the accessible grounds and gardens.

Ambient Support believes that everyone is unique and they should be able to lead valued lives in their communities treated with dignity and respect, no matter their age, health condition or disability.

Show Swan House Care Home on the Map

Care Provided by Swan House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lee Hook (Manager)
  • Admission Criteria
    • Self-Funders & Local Authority funded places available
    • Ages 65+
  • Room Information
    • Single Rooms (32)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2003

Funding & Fees Guide for Swan House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,270
    • Self-Funded Residential Dementia Care from £1,694
  • (these prices are only a guideline, please contact Swan House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at all times.


  • Parking

  • Plenty of onsite parking for visitors.


Swan House Care Home Reviews (24)

Total of 24, showing 21-24
8.8

Swan House Care Home has a Review Score of 8.8 (8.817) out of 10, based on 5 reviews in the last 2 years. Over all time Swan House Care Home has 24 reviews.

Overall Experience

  • 17
  • 7
  • 0
  • 0
  • 0

Date Published

24
3
4
5
19

Review from Kathy S (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was greeted by many of the staff and introduced to all of them. They made her (and us) so welcome. She was treated kindly and respectfully. Her room was lovely. They provided a comfortable recliner, table etc. Anything she needed.
She loved her stay at Swan House and everyone who looked
after her. It was her first time at Swan House and she is looking forward to staying again. My husband and I are very happy in the knowledge that we can have a break knowing she will be in such good hands.

Reply from Davina Sellick, Head of Marketing & Communications at Swan House Care Home

Thank you so much for the review. We are delighted to hear that you have been so pleased with the care your mother has received at Swan House. We look forward to welcoming her back soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jacqueline A (Mother of Resident) published on 6 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean. Helpful staff. Nice colours. Food excellent. Seem's to like being there. Very happy. It's just a shame we have to travel to Winslow but overall excellent service all round. Thank you.

Reply from Paul Roche, Transition Lead at Swan House Care Home

Thank you for your review of Swan House Care Home. I will pass your comments onto the Manager and her staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D B (Resident) published on 5 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am staying at Swan House Care Home for a period of respite following surgery. My initial worries of not liking going to a care home were alleviated immediately as all of the staff have been so welcoming and have provided excellent service. The activities coordinator has kept my spirits up and all
staff even down to the domestics have made me very welcome and given me plenty of time. Reassuring at a difficult time.

Reply from Paul Roche, Transition Lead at Swan House Care Home

Thank you for your review of Swan House Care Home. Your comments will be passed onto the Manager and her staff and I hope you continue to recover following your recent surgery.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine W (Daughter of Resident) published on 23 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Swan House since 2012, and in that time she has deteriorated due to her dementia. Whenever we visit, which is usually every 2 weeks now (it used to be more, but sadly our visits have become less because of her illness) my mother is always clean and nicely dressed.
The
staff are always kind to her, and very patient. The home has improved during the past 12 months in cleanliness and tidiness, but the care has always been good, throughout the past 4 years. It is a lovely friendly home.

Reply from Paul Roche, Transition Lead at Swan House Care Home

Thank you for your review. It is always good to hear that our level of care is of a high standard and that where improvements can be made we have listened to our residents and their families.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.8 (8.817)

Overview of Review Score

The Review Score of 8.8 (8.817) out of 10 for Swan House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.536 for Swan House Care Home is calculated as follows: ( (31 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 56 Ratings = 4.536

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.281 Points relating to the number of positive Reviews for Swan House Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4. 5 Positive Reviews ÷ 6.4 = 0.781

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Oct 2021

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet