White Plains Care Home

Tilehouse Lane, Denham, Uxbridge UB9 5DE
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9.5 65 Reviews
  • White Plains Care Home, Uxbridge
White Plains is a purpose-built care home set in eight acres of manicured gardens in Denham, Buckinghamshire. Overlooking the village’s aerodrome, the home benefits from two living environments, newly-refurbished facilities, and a team of staff that work under B&M Care’s ‘Rose Model of Dementia Care’ – a unique approach to dementia care that looks at engaging, empowering and flourishing an individual who lives in the home’s care.

One of the home’s newest features is White Rose Cottage: a quintessential cottage situated in White Plains’ ‘Woodland Walk’. Characterised by a thatched roof and a traditional interior, the cottage is used not only as an area to provide engagement for residents, but can be hired by relatives to host occasions and celebrations.

White Plains has been awarded an overall ‘Outstanding’ rating [CQC: May 2019] for their commitment to celebrating an individual’s uniqueness, as well as using a person’s history and interests to provide meaningful occupation.

White Plains offers the following types of care for an older person: 24-hour long-term residential & specialist dementia care, as well as respite & convalescence care.

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Care Provided by White Plains Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nina Szmigielska (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (44)
    • Single Rooms with ensuite Wet Room (43)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for White Plains Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
  • (these prices are only a guideline, please contact White Plains Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

White Plains Care Home Reviews (65)

Total of 65, showing 1-20
9.5

White Plains Care Home has a Review Score of 9.5 (9.520) out of 10, based on 8 reviews in the last 2 years. Over all time White Plains Care Home has 65 reviews.

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Review from Selina S (Daughter of Resident) published on 21 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you are reading this review it's likely you are researching where can you find somewhere for a loved one to go, whether it be for respite care or as a full-time resident.
You will not find anywhere better than White Plains in my opinion and I researched extensively.
The team at White Plains are
exceptional - the care shown not only to those staying but also the huge support given to the families is incredibly valuable and you feel so included.
The care is superb and such a sense of warmth and belonging - match this with the outstanding cleanliness of the accommodation and the beautiful grounds you really won't be disappointed.
It's a hard time when a loved one needs to adjust their life and one full of emotion but choosing White Plains is one less worry.

Reply from Nina Szmigielska, Manager at White Plains Care Home

Thank you so much for your kind words, we are pleased to hear that you were satisfied with the care and we met your expectations. Best regards


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Review from Nigel L (Grandson of Resident) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan was a resident at White Plains for 15 months, at first she was unsettled but within a short period settled in well. She enjoyed joining in with activities provided including gardening, crafts, musicians and outings to local shops and village hall etc. I must say I was very happy with the activities
provided, on many occasions when I visited I saw staff interacting with residents, they also organised tea parties, live music and events where relatives were invited to come and enjoy. Residents are not sat in front of the TV and left for the day like I have seen in other places. The care provided is first class and they keep you informed if your loved one has any issues etc.
The home is kept to a high standard and very clean, Nan had a room with a view over the front gardens.
The outside areas and gardens are kept to a high standard which residents can enjoy weather permitting of course.
Overall the team at White Plains did a great job looking after my Nan.

Reply from Danielle Barron, Deputy Manager at White Plains Care Home

Dear Nigel, thank you for your kind words, it was a pleasure looking after your nan and she will be sorely missed. Kind regards the team at White Plains.


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Review from Philip M (Son of Resident) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm friendly and professional staff.
Buildings and gardens all clean and cultivated.
A building full of love and joy.

Reply from Nina Szmigielska, Home Manager at White Plains Care Home

Thank you so much for sharing your feedback with us! It truly warms our hearts to hear such kind words about our staff and our home. We strive to create a welcoming environment where residents and visitors alike feel valued and cared for. Knowing that our staff are perceived as warm, friendly, and professional is a testament to their dedication and passion for providing exceptional care. Maintaining clean and cultivated buildings and gardens is a priority for us, as we believe that a pleasant environment contributes to the overall well-being of everyone in our care. Most importantly, we're thrilled to hear that our home is perceived as a place full of love and joy. Creating a sense of community and belonging is at the heart of everything we do, and it's wonderful to know that our efforts are making a positive impact. Thank you once again for your kind words. Your feedback inspires us to continue striving for excellence in all that we do.


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Review from Sharon C (Daughter of Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident of White Plains for three years until she passed away in March.
During the time she was a resident her health slowly declined due to illness, and her needs became more complex. But we were assured that White Plains was a home for life, and Mum did indeed consider it her home.
The
care Mum received was always first class, at times she could be strong-willed but this was met with humour, patience and always care and respect.
Activities were available and Mum was included as much as she wanted to be, especially enjoying outside
events and musical guests. Mum also liked time on her own in her room which was always accommodated.
Being independent in earlier years Mum appreciated residents' meetings and having her voice heard and opinions sought.
All the members of staff that we interacted with were pleasant, polite and dedicated to the residents and unfailingly kind to any visiting relatives.

Reply from Nina Szmigielska, Home Manager at White Plains Care Home

Your heartfelt words about Mum's time with us are deeply appreciated. It brings us great comfort to hear that Mum felt at home and well cared for during her stay at White Plains. Providing first-class care and ensuring Mum's comfort and happiness was always our top priority, and we are grateful for the trust you placed in us. It warms our hearts to hear that Mum enjoyed participating in activities, cherished her moments of solitude in her room, and valued having her voice heard in residents' meetings. We strive to create a supportive and inclusive environment where all residents feel valued and respected. Your kind words about our staff mean a lot to us. Our team is dedicated to providing compassionate and personalized care to each resident, and knowing that their efforts were appreciated brings us great joy.


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Review from C J (Daughter of Resident) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum enjoyed her three-week stay at White Plaines. She found it to be a very caring and homely place. She is very pleased to be back in her own bed, as was a bit uncomfortable in the care home bed.
The staff were very caring and excellent.

Reply from Nina Szmigielska, Home Manager at White Plains Care Home

Thank you so much for taking the time to share your experience with us. We are thrilled to hear that your mum enjoyed her three-week stay at White Plaines and found it to be a caring and homely environment. Ensuring the comfort and well-being of our residents is our top priority, and we are delighted that your mum felt at home during her time with us. We understand the importance of feeling comfortable, especially when away from one's own bed, and we appreciate your understanding in this matter. Our dedicated staff members strive to provide excellent care to all residents, and we are thrilled to hear that they meet your expectations. Your kind words serve as motivation for us to continue delivering the highest quality of service. We are grateful for the opportunity to have had your mum with us, and we hope to welcome her back anytime she may need our services in the future. Please don't hesitate to reach out if there's anything we can assist you or your mum with. Warm regards.


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Review from Alan H (Friend of Resident) published on 20 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

She came to White Plains for respite, flowing surgery at the hospital. Time period for two weeks, and I think I made a good choice in White Plains.

Reply from Nina Szmigielska, Manager at White Plains Care Home

Thank you for your review of White Plains Care Home; we appreciate your comments and thank you for taking the time to give us a review of our services.


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Review from Suzy M (Wife of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent the last 18 months of his life at White Plains and passed away there on 12 February 2024. He had Alzheimer's and his decline was gradual. The staff followed him and me on this journey, supporting him and me more and more as his Alzheimer's progressed.
In the last few months, he was
bedbound, and a full-body hoist was required to help him.
The home's motto is that the place is the residents' home for life and nobody is turned away even when their care needs increase.
The care was second to none. They deserve the 'outstanding' rating. All staff are dedicated, compassionate, and patient.
The manager's door is always open, she is always ready to listen to residents, their relatives, and staff. Anything brought to her attention is quickly remedied.
I would like to thank all of you for supporting us through these difficult times.

Reply from Nina Szmigielska, Home Manager at White Plains Care Home

Thank you so much for taking the time to share your feedback with us. It means a great deal to hear about your experience with us during such a challenging time. It warms our hearts to know that our team's dedication and compassion made a positive difference. We are proud to uphold our motto of providing a home for life, ensuring that residents receive the support they need, no matter how their care needs may change over time. Your kind words about our team are truly appreciated. Once again, thank you for sharing your experience with us. Your feedback is invaluable as we continue to strive for excellence in our care practices. If there is anything more we can do to support you during this time, please do not hesitate to reach out. With heartfelt gratitude.


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Review from R F (Son of Resident) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful and caring; they definitely went the extra mile, and overall care was brilliant. Mum was very negative, as she moaned all the time, but the staff took it in their stride. She stayed in her room, which gave the staff extra work, which also meant that some of the food was not as
hot as it could be. During staff shortage, her room was not as clean as usual - one word to the management, and it was sorted out. I would recommend the home to anyone it is brilliant.

Reply from Nina Szmigielska, Home Manager at White Plains Care Home

Thank you for sharing your positive experience with the caring staff and overall excellent care. It's great to hear that management promptly addressed concerns. Your recommendation is much appreciated!


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Review from Alison K (Wife of Resident) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent 2 weeks in Whiteplains in respite care, whilst I had surgery.
He was very well cared for by fantastic staff and was made to feel as if it was home from home. A special shout out to the lady who has so much energy and always smiling and stimulating the staff with fantastic activities.
I felt so confident that my husband was being so well cared for.
Thank you to everyone at Whiteplains.

Reply from Nina Szmigielska, Manager at White Plains Care Home

Thank you for your review of the service that you received for your Husband. We really appreciate your kind words and hope that you are fully recovered from your Hospital stay.


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Review from Peter P (Son of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the wonderful care my mum has received from all the team at White Plains, they are the fabulous soul of this care home and have an equally tremendous team.
My mum was admitted at the beginning of this year from her longstanding family home in Cornwall, a huge move. The
care she has received I can honestly say has been incredible. My brother, my wife and I are all in the medical profession and have been bowled over by the dedication and true passion shown by all the team at White Plains for their residents. It is palpable.
We are truly blessed to have chosen this care home for our mum (who as a strong-willed lady, I would say is definitely not the easiest person to look after). We can't thank you enough for your compassion, patience and professionalism at all levels.
I would not hesitate to recommend this care home to anyone I know.
Thank you to the whole team at White Plains.

Reply from Nina Szmigielska, Home Manager at White Plains Care Home

Dear Peter,
Thank you so much for your kind words and comments on the care your mum has received here at White Plains, we strive to give the best service to our residents that we can and our staff are passionate about delivering that care.
It is always so rewarding to receive words of thanks and appreciation. Thank you for yours - Gail.


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Review from S L (Daughter of Resident) published on 1 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not be happier with the care our mum receives at White Plains. It was so important to us as a family to know she is being well looked after and they have exceeded our expectations. Staff are professional but also just so warm and caring towards the residents. The activities staff organise
amazing activities with so much thought and our mum is settled and happy. We are so grateful, thank you.

Reply from Nina Szmigielska, Home Manager at White Plains Care Home

Thank you so much for your kind words and we are so happy that Mum has settled so well and is enjoying her new home with us.


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Review from K H (Daughter of Resident) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management are very caring and I feel confident that Dad receives the best care and help he could wish for. I am relieved he is in a secure and caring environment particularly as his dementia has progressed and his mobility and physical strength are diminishing. I am very happy that he
is so well looked after.

Reply from Nina Szmigielska, Home Manager at White Plains Care Home

Thank you so much for your review and kind words, it's always good to hear that our work is having a positive impact in the community, the residents and their families who make up our White Plains family.


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Review from D D (Daughter of Resident) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been in White Plains for just over a year and I am very impressed with the care, friendliness and expertise of all the staff who make an effort to get to know the people they care for. I'm always updated with any issues or changes in medicine. My parents arrived in the last lockdown
in January 2021 and even though I couldn't visit for about six weeks I knew they were being very well looked after which was a relief to me. I'm impressed that the staff always know who I am when I visit and remember my name - which is such a lovely personal touch. The home is very clean and inviting with a beautiful large garden and a lovely little cottage at the side of the garden. The food looks amazing too. I would recommend White Plains with flying colours. Thank you for the care of my parents.

Reply from Nina Szmigielska, Home Manager at White Plains Care Home

Thank you so much for your review and taking the time to write such a lovely piece, we really appreciate it and it's comforting to know that you are happy with the care provided at White Plains.


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Review from J W (Niece of Resident) published on 11 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff provide wonderful care to my aunt. They are committed, professional, kind and considerate and have gone out of their way and beyond the call of duty to care for and help my aunt through a very difficult time. Thank you to all of the staff, your contribution to the happiness and well-being
of my aunt is really appreciated.

Reply from Nina Szmigielska, Home Manager at White Plains Care Home

Thank you so much for your review and we are so glad that your aunt is happy and enjoying her time at White Plains, your kind words mean a lot to all of us.


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Review from Alan B (Husband of Resident) published on 11 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit my wife I never hear a word of complaint about the staff, the facilities or the food. Everything appears to be very well organised and the recent significant changes of staff have gone very well.

Reply from Nina Szmigielska, Home Manager at White Plains Care Home

Dear Alan - thank you so much for your kind review, we really appreciate your feedback, thank you.


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Review from Karen D (Niece of Resident) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

White Plains is by far the best care home I have ever seen. We have been associated with them for 7 years and have been delighted with everything from the environment and the staff to the very professional and caring level of service. It is wonderful and very reassuring to know that your family member
is so well looked after and seems to enjoy living there so much. A big thank you to all the staff!

Reply from Nina Szmigielska, Home Manager at White Plains Care Home

Thank you very much for your kind words. Your feedback means the world to us.


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Review from Garry D (Nephew of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

White Plains Care Home has been the perfect care home for my uncle. The management and staff have recognised that whilst he has dementia, he is nevertheless very fit, active and sociable and he has been allowed freedom to walk within the home grounds without restriction. He has been very happy and secure
for the year that he has been a resident. The staff and management are caring and very professional. This is a wonderful care home.

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Review from Jill C (Cousin of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There is not one person that works in this care home that is not 100% committed to making the lives of the residents the best experience it could possibly be. Without a shadow of a doubt, from the office staff to the staff on the ground, they are always happy, caring and so incredibly kind in every
way despite everything that last year threw at them. There is always a lovely atmosphere here, all staff are so attentive and efficient. I cannot say enough about them.
Thank you, White Plains, you are amazing.

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Review from Patricia I (Daughter of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so glad that Mum and I found White Plains. From the minute we turned up, without an appointment, and were warmly greeted and invited in, I knew we’d found somewhere special. It is genuinely a “ home” where residents can participate just as much as they choose to do in the daily activities and opportunities
to socialise. Mum struggles with depression, but the staff always show empathy and understanding - ready to laugh with her on a good day and quietly support her when she’s down. Every member of staff has always been welcoming, positive, warm and thoroughly professional.
I have been so impressed with how the manager has closely followed protocols and Government guidelines, throughout the last twelve months, to keep safe and well being the highest priority.
I would whole-heartedly recommend White Plains to anyone considering residential care. Mum frequently tells me that she is happy living at White Plains and feels safe. I couldn’t ask for more.

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Review from Linda H (Brother of Resident) published on 10 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you all so much for caring so wonderfully for our dear friend over the last 12 months. He was loved and cared for by everyone at White Plains, and we always felt so welcome when we visited. He loved the spacious grounds, really enjoyed his food, and we thank God for the care he was given on a
daily basis.

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Current Review Score: 9.5 (9.520)

Overview of Review Score

The Review Score of 9.5 (9.520) out of 10 for White Plains Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.811 for White Plains Care Home is calculated as follows: ( (77 Excellents x 5) + (18 Goods x 4) ) ÷ 95 Ratings = 4.811

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.709 Points relating to the number of positive Reviews for White Plains Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 8 Positive Reviews ÷ 8.8 = 0.909

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 May 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

No Bed Vacancies

posted 14 Mar 2025

Private Residential and Dementia Care


Awards / Recognitions (3)

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Meet the Team (1)

Nina

Nina Szmigielska

Job Title: Home Manager

Nina has worked in care for the past 15 years, mainly specialising in dementia care. Throughout this time, she has developed a mature and responsible approach, undertaking extensive training including an IAO Level 5 Diploma in Leadership for Health and Social Care, as well as participating in B&M Care’s Leadership Pathway in 2022. Making a difference in people’s lives brings her great joy and immense job satisfaction. She feels very privileged to be part of the wonderful team who goes above and beyond to care for and enchant the lives of each one of the residents at White Plains.


Frequently Asked Questions about White Plains Care Home

What types of Care is White Plains Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does White Plains Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does White Plains Care Home have?

There are 44 Single Rooms.

What are the Facilities & Services at White Plains Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is White Plains Care Home to the centre of Uxbridge?

3.0 mile(s) as the crow flies, distance by road may be significantly further.