White Plains Care Home

Tilehouse Lane, Denham, Uxbridge UB9 5DE
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9.5 65 Reviews
  • White Plains Care Home, Uxbridge
White Plains is a purpose-built care home set in eight acres of manicured gardens in Denham, Buckinghamshire. Overlooking the village’s aerodrome, the home benefits from two living environments, newly-refurbished facilities, and a team of staff that work under B&M Care’s ‘Rose Model of Dementia Care’ – a unique approach to dementia care that looks at engaging, empowering and flourishing an individual who lives in the home’s care.

One of the home’s newest features is White Rose Cottage: a quintessential cottage situated in White Plains’ ‘Woodland Walk’. Characterised by a thatched roof and a traditional interior, the cottage is used not only as an area to provide engagement for residents, but can be hired by relatives to host occasions and celebrations.

White Plains has been awarded an overall ‘Outstanding’ rating [CQC: May 2019] for their commitment to celebrating an individual’s uniqueness, as well as using a person’s history and interests to provide meaningful occupation.

White Plains offers the following types of care for an older person: 24-hour long-term residential & specialist dementia care, as well as respite & convalescence care.

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Care Provided by White Plains Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nina Szmigielska (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (44)
    • Single Rooms with ensuite Wet Room (43)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for White Plains Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
  • (these prices are only a guideline, please contact White Plains Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

White Plains Care Home Reviews (65)

Total of 65, showing 21-40
9.5

White Plains Care Home has a Review Score of 9.5 (9.520) out of 10, based on 8 reviews in the last 2 years. Over all time White Plains Care Home has 65 reviews.

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Review from SusanM (Daughter-in-law of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the point of the first contact to the now continuing care for my mother, the service provided by White Plains has been exceptional. White Plains has a very homely feel to it which is chiefly due to all the staff there who are all friendly, caring and professional in their approach. I could not
recommend White Plains highly enough.

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Review from Sylvia (Niece of Resident) published on 12 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Auntie originally went to White Plains for respite.
When she arrived she was very malnourished and frail, because she is practically blind and was not eating properly.
She had a terrible job to administer her medication properly.
She was unable to see the drops and often missed getting them in her
eyes. She could not see which tablets she was taking and twice took the wrong ones. She also had many falls and regularly ended up in the hospital.
After a few weeks, in White Plains, she became a fitter, healthier and a happier person and also put on about a stone in weight.
She is no longer lonely as she has become friends with the other residents and the wonderful caring staff.
We knew now that she had to stay in the home, and applied in September for permanent residency, which luckily she was able to take up.
I do believe that without the care that she gets from the home she would no longer be with us.
It is also a relief for me to know that she is safe.

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Review from P H (Friend of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

White Plains always smells and looks fresh and clean. Staff are friendly, caring and professional. Residents and staff are friendly, chatty and relaxed with each other and with we visitors. My friend feels at home now and enjoys the many activities and themed days plus contact with groups from the neighbourhood.
Every effort is made for a varied and interesting life for residents and visitors alike. Days out are varied and enjoyable too. The atmosphere makes White Plains a lovely place to visit.

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Review from P W (Respite Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt very welcome here. The staff were very kind and considerate. I liked the activities, quizzes and crosswords. I hope to come again my only thing I found difficult was my bed as I have a bad hip so next time I will bring my hopper. I enjoyed the food and the company.

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Review from Anne L (Respite Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had Parkinson's Disease for 10 years. I needed a holiday break away from my home and carers. White Plains was the perfect choice for me. I had visited twice for a tour and the warm welcome assured me I was making the right choice. The hugs on leaving made me confident that should my move need
to be permanent, the choice was made.

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Review from Diane C (Daughter of Resident) published on 8 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the time my mother has been a resident at White Plains, it has entirely met her needs in their support, caring in a friendly and professional way.


The management are extremely supportive to residents and their families when decisions need to be made, giving us peace of mind.


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Review from Michael D (Son of Resident) published on 10 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Whiteplains during 2018 having been diagnosed with Lewy Body dementia. She has settled in much better than expected and this is due to the excellent care and attention from all of the staff. Her condition is relatively stable at the moment and, whilst no-one would really want to
spend their life in a care home, if they have to then Whiteplains is, I am sure, as good as it gets.
The quality of the building and surroundings is as first class as the team.
I feel that my mother is in a safe and caring environment where individuals are respected and where friends and family are made welcome.
Thank you.

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Review from K M (Daughter of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second time my mum has had a week's respite at White Plains in Denham. What a find! From the moment I made an enquiry, I was impressed. The management and all her staff are amazing. My mum was very happy to stay there. I would not hesitate to recommend to friends. Thank you to all of you.

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Review from C H (Daughter of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

White Plains provides spacious, well-designed accommodation in a beautiful setting.
The staff are well trained, caring and attentive.
They really get to know and care for the people they look after and Mum is very happy to be staying there.
I would not hesitate to recommend it to anyone.

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Review from Dominic C (Son-in-law of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely home in all respects. Very well maintained with super facilities and garden. Outstanding staff - the managerial staff, in particular, were exceptionally warm, jolly and welcoming. My mother-in-law was anxious about staying but greatly enjoyed the experience. She was stimulated by good company
and activities and her stay proved to be a great tonic. Well done and thank you!

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Review from John Charles L (Son of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

White Plains has a lovely "family atmosphere" which is underpinned by a high standard of professional and holistic care. My mother had been living alone for many years prior to taking up residence there and had become somewhat insular finding it difficult to mix. However, she settled into the home with
unexpected ease and is very happy there which is in no small part due to the care, supervision and stimulation (to include structured activities on most days) afforded by the staff.

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Review from Joyce H (Friend of Resident) published on 28 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a volunteer worker in both old and new White Plains for 23 years after a friend died. As soon as you walk into the home it says Welcome. I still visit another 98 year old friend of 47 years. I am 91 and still enjoy my visits there.

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Review from E W (Friend of Resident) published on 10 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a friend who visits often I have found the staff very friendly, helpful and caring and welcoming.
The residents are always treated with respect and dignity.
The place has the happy atmosphere of a well-run home.

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Review from B B (Daughter of Resident) published on 6 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

White Plains have provided my mother with fabulous care, compassion and companionship since she entered in August.
She is happier, more settled and content than in many years.
I cannot praise the staff, all of them, highly enough.
The addition of Perky the cat, and occasionally Bailey, the dog, have
added to Mum's wellbeing immensely too!

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Review from Joanna H (Daughter of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always welcomed warmly by all staff; updated on my mother's wellbeing and am grateful for the kindness. All facilities are clean and tidy, including public areas, private rooms and the gardens. The food is tasty. All in all, excellent. I love visiting my mother and see she is content, happy and
more confident in herself.

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Review from J R (Friend of Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting our friend we are always greeted by friendly staff. Our friend has improved greatly since living here. When living on her own she wasn't eating or drinking properly but since being in the home and having regular home cooked meals and plenty to drink she looks and sounds much better.

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Review from P A (Daughter of Resident) published on 23 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has dementia and his memory loss progresses daily. Since the day he arrived, my father has been unfailingly treated with respect and kindness. This has made his transition from his own home to a care home a good experience. Little courtesies, for example, a key to his own room has enabled
him to keep his dignity whilst fitting into a communal house. He now feels he is 'at home' in White Plains and is comfortable and content there. As a family, we have been supported by the manager and her staff and are very grateful.

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Review from P C (Friend of Resident) published on 7 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very warm, friendly and helpful care home.

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Review from M C (Friend of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly neighbour and dear friend moved to this care home in August 2016 and I visit her regularly. We were sad to see her leave her home but we are delighted to find her happy and beautifully cared for. She is full of praise for the staff, loves her room and food etc is good. She also has the opportunity
to view and walk in the delightful gardens. Everything about this home is excellent, this is the description she uses over and over. We feel she has been very lucky in finding this home and wish her many years there, as we love going there too! Well done White Plains!

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Review from Catherine L (Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following my confinement upstairs at my home for six months in the care of excellent carers and the death of my 98-year-old brother, a kind friend made a thorough tour of the care homes in an area close to my home in Uxbridge. White Plains proving to be the best in all ways.

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Current Review Score: 9.5 (9.520)

Overview of Review Score

The Review Score of 9.5 (9.520) out of 10 for White Plains Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.811 for White Plains Care Home is calculated as follows: ( (77 Excellents x 5) + (18 Goods x 4) ) ÷ 95 Ratings = 4.811

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.709 Points relating to the number of positive Reviews for White Plains Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 8 Positive Reviews ÷ 8.8 = 0.909

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 May 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

No Bed Vacancies

posted 14 Mar 2025

Private Residential and Dementia Care


Awards / Recognitions (3)

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Meet the Team (1)

Nina

Nina Szmigielska

Job Title: Home Manager

Nina has worked in care for the past 15 years, mainly specialising in dementia care. Throughout this time, she has developed a mature and responsible approach, undertaking extensive training including an IAO Level 5 Diploma in Leadership for Health and Social Care, as well as participating in B&M Care’s Leadership Pathway in 2022. Making a difference in people’s lives brings her great joy and immense job satisfaction. She feels very privileged to be part of the wonderful team who goes above and beyond to care for and enchant the lives of each one of the residents at White Plains.