Windsor Lodge Care Home

Windsor Road, Gerrards Cross SL9 8SS
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9.4 11 Reviews
  • Windsor Lodge Care Home, Gerrards Cross
Windsor Lodge is an award-winning care home providing consistently high standards of person-centred care. Rated ‘Outstanding’ in its last inspection (2017) as a leading, independent care home, they tailor care to the needs and preferences of each resident. The home is highly respected, having excellent support from the local GP practices and healthcare professionals.

Windsor Lodge is set within 10 acres of beautiful, landscaped gardens in Gerrards Cross, Buckinghamshire with easy access to the M4, M40 and M25.

They provide nutritious, home-cooked meals and cater for any dietary requirements, refreshments are available 24 hours a day.

The dedicated team of staff is experienced and knowledgeable in the care needs of older people. By investing in its staff, Windsor Lodge has a high retention rate and use no agency staff at all, only skilled, caring and friendly staff.

Residents are supported to live meaningful, fulfilled lives and have the opportunity to shape the development of the home by making decisions during regular residents’ meetings. Windsor Lodge has a robust governance system to maintain its high standards and encourages the independence and rights of each resident. They believe in providing dignified care and equality for all - everyone is unique.

The home's activity co-ordinator designs the monthly activity planner with residents and incorporates the personal hobbies and activities that residents choose.

Their Ethos is to create a ‘Home from Home,’ where people can relax, with the knowledge and security of 24 hour care and assistance when needed.

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Care Provided by Windsor Lodge Care Home

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 9 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Windsor Lodge Care Home
  • Person in charge
  • Debbie Dry (Manager)
  • Admission Criteria
    • We are an inclusive person-centred care home.
    • Ages 65+
  • Room Information
    • Single Rooms (7)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 1

Funding & Fees Guide for Windsor Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £935 – £950
    • RESPITE Self-Funded Residential Care £935 – £950

  • Fees include all laundry, meals, accommodation and 24/7 excellent person-centred care. Meals and refreshments are served throughout the day and night and all preferences catered for. Extra costs paid directly to chiropodist, dentist, optician or hairdresser for any personal service provided. Health and care professionals visit regularly.
  • (these prices are only a guideline, please contact Windsor Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • nNo visiting restrictions but ask visitors to try and refrain from lunchtime for a relaxing, dining experience for residents.


  • Parking

  • There is ample parking onsite.


Windsor Lodge Care Home Reviews (11)

9.4

Windsor Lodge Care Home has a Review Score of 9.4 (9.433) out of 10, based on 5 reviews in the last 2 years. Over all time Windsor Lodge Care Home has 11 reviews.

Overall Experience

  • 10
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Date Published

11
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Review from Casey L (Relative of Resident) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had been assisting my partner to find a suitable care home for their elderly mother when we came upon Windsor Lodge Care Home. From the outset, I was impressed by the wonderful landscaped garden setting accessed by a security gate via an intercom. The home itself is set amidst the gardens with parking
to one side. We were warmly greeted by the manager and given a complete tour of the home, meeting the staff and a couple of the residents. The staff are very attentive to the residents and obviously very caring of their needs and wants, and this place feels safe, comforting and how a home should be. The manager lives close at hand is very passionate about the care and happiness of the residents. What a wonderful place!

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Review from S D (Daughter of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall the staff and care is extremely good. Lots of attention to individuals. Lots of interaction with family members.

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Review from Diane B (Daughter of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care, my mother is very happy in this care home, great staff, always made to feel welcome, look after my mum with great care. The manager is on hand always, they are looking after my mother with such care, safe, nurturing and wonderful care home.

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Review from Robert R (Son of Resident) published on 31 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Windsor Lodge Care Home continues to provide consistently first-rate care and attention to my mum. Whenever I take Mum out for a visit or to lunch she is alert and communicative, a sure sign that she is stimulated by her environment there. It is a relief to know that Mum is receiving regular medical
checkups and treatment and to receive feedback. All staff are lovely personalities and are always cheerful and positive. I have no negative comments to make and I know that Mum is very lucky to be living at Windsor Lodge.

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Review from P K (Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love it here as I am well looked after and have made new friends. My best friend sits next to me and we chat daily.

Reply from Debbie Dry, Manager at Windsor Lodge Care Home

It's lovely to hear from a resident themselves, how they value the care that staff provide. It also shows that people can make friendships in care homes. Thank you.


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Review from C C (Resident) assisted by family/friend published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care provision is good. Accommodation is tired. Food does not meet my needs; lack of variety.

Reply from Debbie Dry, Manager at Windsor Lodge Care Home

I am pleased that this lady and her family feel she is very well cared for and she feels safe and supported in the home. We are not a purpose-built, dementia care facility and staff feel this is reflected in some of the judgements. However, we believe in striving for excellence and will work to improve this result.


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Review from B H (Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy to be here in this room and wish to stay here. Very helpful staff.

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Review from Nancy F (Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy and helpful staff. Nice place for being here.

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Review from D W (Nephew of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt has been at Windsor Lodge for several years and has been so happy. It is a small home with wonderful, caring staff and it's like family. Even through the past year, they have been able to spend so much time out in the beautiful landscaped gardens. I would highly recommend it.

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Review from Fran H (Niece of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Windsor Lodge is a very special place and home from home for my elderly aunt. The manager goes above and beyond to ensure the very best care is delivered by her lovely staff. The staff are well trained and well managed, which means staff turnover is very low, which ensures my aunt is cared for by the
same team. The tasty food is homecooked, and there's plenty of activities. I cannot rate Windsor Lodge highly enough.

Reply from Debbie Dry, Manager at Windsor Lodge Care Home

Thank you so much. Our vision encompasses providing the right care environment for our residents and our staff. We want residents to enjoy living here and staff to enjoy working here.


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Review from Y T (Daughter of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum enjoys living at the home. She feels safe and loves her room, is offered choices of food and the staff are very kind and polite and treat her with dignity. She is offered choices of activities but prefers bingo. The management is always involved with what is best for my Mum which reassures me
greatly. I cannot fault the home, staff and management's dedication towards my mum. She is very happy here which makes me happy.

Reply from Debbie Dry, Manager at Windsor Lodge Care Home

Thank you so much for your kind words. We try to create a home from home atmosphere in a respectful and professional manner.


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Current Review Score: 9.4 (9.433)

Overview of Review Score

The Review Score of 9.4 (9.433) out of 10 for Windsor Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.933 for Windsor Lodge Care Home is calculated as follows: ( (56 Excellents x 5) + (4 Goods x 4) ) ÷ 60 Ratings = 4.933

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.5 Points relating to the number of positive Reviews for Windsor Lodge Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 9 registered maximum number of service users is 1.8, which has been reached with 5 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Dec 2017

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 14 Apr 2025

We currently have a room vacancy.


Awards / Recognitions (3)

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Meet the Team (2)

Billie

Billie

Job Title: Senior Carer

Joined: 2015

After school I worked in a local nursing home as a laundry/kitchen assistant. I enjoyed the home environment and went to college to study Health & Social Care Level 3.


After I qualified I started a job as a carer locally but wanted more experience so joined Windsor Lodge when they had a vacancy. First I was a carer and now I am a Senior Carer, as I wanted to take on more responsibilities.


I enjoy supporting staff to provide the best care for all our residentsand on management days I can spend more time with residents to make sure they are happy with the care they receive.


Yvonne

Yvonne L

Job Title: Activity Co-ordinator

Joined: 2005

I have worked at Windsor Lodge for 15 years. After working as a receptionist with DHL, I wanted more flexible hours to look after my children, so I started a s a Carer at Windsor Lodge. I love looking after older people assist them in being independent and enjoying life. Then in 2017, an opportunity arose for a part-time activity co-ordinator in the home and I got the job!


I have completed my Level 2 Health & Social Care and Chair-Based Exercise Course.


I love finding out the residents’ hobbies and interests and then tailoring our monthly activity planner to what they want.


Frequently Asked Questions about Windsor Lodge Care Home

What types of Care is Windsor Lodge Care Home registered for?

Older Person Care, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Windsor Lodge Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Windsor Lodge Care Home have?

There are 7 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Windsor Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Windsor Lodge Care Home to the centre of Gerrards Cross?

1.5 mile(s) as the crow flies, distance by road may be significantly further.