Burlington Hall

9 Station Road, Woburn Sands, Milton Keynes MK17 8RR
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9.8 84 Reviews
  • Burlington Hall, Milton Keynes
Burlington Hall, situated in the scenic location of Woburn Sands, delivers professional care packages to older residents with both physical and mental frailties.

The aim of the service is to achieve personalised care, so individuals come to feel at home and enjoy a pleasant, social atmosphere and relationships with staff and fellow residents.

Nutritious meals that take account of personal preferences and dietary requirements are an essential part of the service, as is an exciting activities programme.

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Care Provided by Burlington Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Anda Marin (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Burlington Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,350 – £1,600
    • Self-Funded Residential Dementia Care £1,350 – £1,600
    • RESPITE Self-Funded Residential Care £1,350 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,350 – £1,600
  • (these prices are only a guideline, please contact Burlington Hall to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors free to visit at any time.


  • Parking

  • Own private car park within the grounds of the site.


Burlington Hall Reviews (84)

Total of 84, showing 1-20
9.8

Burlington Hall has a Review Score of 9.8 (9.846) out of 10, based on 21 reviews in the last 2 years. Over all time Burlington Hall has 84 reviews.

Overall Experience

  • 68
  • 16
  • 0
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Date Published

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Review from Mary P (Daughter of Resident) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 90 year old Dad has been living in this care home since July 2024. He came in following hospital care for some respite and his health has gone from strength to strength thanks to the caring staff and manager. We are supported and involved in Dad's care and always informed of any issues that arise.
I would recommend this home to anyone looking for a professional and caring service for their loved one.

Reply from Sandy Hanspaul, Director at Burlington Hall

Thank you. It is a privilege and a joy to look after such an extraordinary gentleman.


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Review from Pete P (Son of Resident) published on 9 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite only a brief stay at the home our mother was treated with dignity and respect.
Any ratings less than 5 below are indicative only of the fact that refurbishments were being undertaken during her stay. Otherwise, very happy with the treatment received.

Reply from Anda Marin, Manager at Burlington Hall

Dear Pete, thank you for your kind comments. We loved having Mum with us for the short while, we hope that we will see Mum and you all again soon! Kind regards, Anda.


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Review from Karen K (Daughter of Resident) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved across county to be near family. The manager and staff have been superb, ensuring Dad had a smooth transition, great support and care. Total respect for him and family. He had been in hospital three and a half months and I was concerned how he would settle. I am so pleased that Dad has
settled well and is happy. I even saw him singing along to some tunes being played by visiting organiser. Thank you!

Reply from Anda Marin, Manager at Burlington Hall

Dear Karen, thank you very much for your lovely comments. We love having Dad with us and we are so happy with how he has grown into our family. We love seeing you and your family around the home. Kind regards, Anda.


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Review from Rebecca B (Wife of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Burlington Hall since September 2019. I was so pleased with the care and love he was shown back then. He was treated with respect right from the start. The family was always welcomed and made to feel at home.
However, the dynamic manager has not rested on her laurels. She strives
for excellent care on behalf of the residents and their families. Over the years, the standard of care has continued to improve as my husband has deteriorated. Staff are vigilant in monitoring his health and well-being. They keep me updated with developments and I am always made to feel welcome when I visit him.
There is a strong team of permanent and professional carers which also enhances the care of the residents, as they get to know the residents well and can therefore spot if there is something awry before it becomes a problem.

Reply from Sandy Hanspaul, Director at Burlington Hall

Thank you for being part of our wonderful Burlington family.


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Review from Jane O (Daughter of Resident) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent only seventy days in Burlington Hall but each and every one of those days was filled with care and compassion for her and for her situation. Initially, it was thought she would be spending just a couple of weeks in respite care after discharge from hospital. I asked an old friend if they could
recommend somewhere and without hesitation they recommended Burlington Hall. Burlington Hall's wonderful and impressive manager spoke to us and visited Mum in hospital and from there on in we felt that Mum was the complete focus of their care and attention. It was as if Mum was their only resident but I now know that they give the same level of outstanding care to all their residents and families. I am not entirely sure how they achieve this... I suspect the "recipe" is a combination of impressive organisation, sheer hard work... and literally breathtaking amounts of kindness and compassion.
I will never forget all that they did for my mother during her last few months of life.

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Review from T B (Son-in-law of Resident) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 95-year-old mother-in-law became a resident at Burlington Hall for what was expected to be respite care following a fall. She had severe oedema and an aggressive and debilitating cancer. Burlington Hall turned out to be her final home.
The love and care that she was given was of the highest conceivable
standard at every level. Nothing was too much trouble and the care extended to my wife and our dog. In the last days of my mother-in-law's life, she and we were tended and looked after in a way which was personal as well as reassuringly professional. We will be forever grateful.

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Review from R M (Son-in-law of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The environment and the home is a fantastic place for loved ones to grow old.
The staff are extremely caring and loving and I always felt they treated and respected my Mum as if she were their Mum. Lovely place.

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Review from Michael K (Son-in-law of Resident) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our relative had been in the care home for just under four years. Her admission was due to advanced dementia requiring one-to-one care.
Despite all the difficulties of dealing with her the staff always demonstrated care and kindness. They were always very patient despite regular difficulties and provocation
from her.
She was always well turned out, well fed and we believe well looked after.

Reply from Anda Marin, Manager at Burlington Hall

Thank you for your kind words. We loved having Mum with us, we miss her dearly. We love to hear that both you and Mum were happy. We are glad that we will still be able to see you around the home. Kind Regards.


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Review from Margaret P (Wife of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has just spent two weeks in respite care at Burlington Hall and I cannot express how impressed I have been with the quality of care we have received. He came home happy, content and rested and I would definitely use this care home again in the future.
Thank you to anyone who supported us.

Reply from Anda Marin, Manager at Burlington Hall

Dear Margaret, thank you very much for your lovely comments, we are very glad that your husband was very happy and content with us. We cannot wait to have him back with us in the near future, we are all missing him dearly.


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Review from C S (Wife of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has had a successful respite stay for two weeks. The experience was a big step for both of us, but with the support of the staff he was able to stay and receive the personal care required. The staff especially the manager showed kindness, patience and support. They were always available for
any questions I had. Hopefully my husband will have a return visit in a few months.

Reply from Anda Marin, Manager at Burlington Hall

Thank you for your lovely reveiw, we hope that your husband enjoyed his stay. We cannot wait to have him join us again. Kind Regards.


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Review from C D (Daughter of Resident) published on 16 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service. The staff are so caring and go above and beyond to make sure the stay went well. Did not have to worry if anything needed sorting with health and care, as this was always carefully monitored 24/7. Cannot thank them enough for the care provided, it put our minds are rest that Dad was
getting the proper care needed. Dad was happy during his stay.

Reply from Anda Marin, Manager at Burlington Hall

Thank you for your wonderful comments. We are glad to hear that Dad was happy during his stay, we look forward to having him join us again. Kind Regards.


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Review from Lin V (Regular Volunteer) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dear mum was here for nearly 6 years before passing away in November 2020. During that time we could not fault the care and compassion extended to her and to us! We now feel very privileged to be welcomed as volunteers and be surrounded by such lovely staff and residents where we will strive with
them to continue their core values and you will be welcomed to the Burlington Hall Family.
Built on trust, kindness and respect where we all love to spread happiness with everyone.

Reply from Sandy Hanspaul, Director at Burlington Hall

Thank you. Mum was such a beautiful lady and we are honoured that you have chosen to remain part of our Burlington family. Thank you for everything you do for Burlington and its residents.


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Review from G S (Friend of Resident) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was welcomed into Burlington Hall under stressful circumstances in early June 2023 and has received exemplary care and consideration since arriving. All of the staff follow their manager's lead in their welcoming, patient and efficient care and support to residents. They are considerate and
pay attention to individual residents' needs and requests and offer smiles and refreshments to visitors and residents alike. Kindness, respect and nurturing care are shown each day, despite the variety of challenges that are dealt with both day and night. Thank you to you all.

Reply from Anda Marin, Manager at Burlington Hall

Thank you for your lovely words. We love seeing you around the home with your friend. You are a great help and pleasure to Burlington Hall! Kind regards, Anda.


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Review from Julie T (Daughter of Resident) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that Mum has received since arriving at Burlington Hall has been exemplary and I cannot stress enough how happy both Mum and I have been with her care. The whole team make her as comfortable as possible as they can and help her in every way.

Reply from Anda Marin, Manager at Burlington Hall

Dear Julie, thank you for your kind words. We love having Mum with us, she is a pleasure to our home. We love to hear that both you and Mum are happy. Kind regards, Manager.


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Review from Diana R (Wife of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, who suffers from dementia, has been a resident of Burlington Hall for 18 months. His carers are so loving and gentle as well as being efficient and organised. The manager and her team make sure everything runs smoothly and make every effort to make Burlington feel like home for both residents
and visitors. It is always clean; food excellent. I have no complaints.

Reply from Anda Marin, Manager at Burlington Hall

Dear Diana, thank you so much for your kind words and for always making us feel appreciated. We love looking after your husband and seeing you and your lovely family every day.


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Review from Chris B (Son of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel so lucky to have found Burlington Hall to care for our 95-year-old mum. Using Burlington Hall for respite care, we were very happy for her to become a permanent resident five months ago. Burlington Hall has matched and exceeded our expectations. All staff are very caring, friendly, and dedicated
and provide a very warm, homely environment. The varied activity schedule perfectly suits Mum's needs with physical exercise, bingo and creative crafting along with much-enjoyed music and dance (staff quickly recognised Mum's love of dance). Staff make our visits to see Mum a real pleasure with so many friendly faces welcoming us. Our particular favourite places in the home are the bridge and for larger family visits the cosy family lounges. The manager and her team have been exemplary with great open communication channels in place, resolving issues efficiently. Burlington Hall staff were very efficient at taking over all of Mum's needs including GP, dentist, chiropody, hair and nails. We have no hesitation in recommending Burlington Hall.

Reply from Anda Marin, Manager at Burlington Hall

Dear Chris, I can not express our gratitude for your lovely review. We are so happy how your mother has settled and she is very loved by everyone at Burlington Hall. We hope that you enjoy reading the newsletter and seeing how she enjoys the daily activities.


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Review from Laura G (Daughter of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is so well looked after and all the staff are absolutely amazing. The management obviously care more about their residents than a lot of other care homes. We honestly cannot fault the care my father receives. One of the residents recently died and the staff were all very sad, which shows how
invested they are in the people they care for. I would highly recommend this care home to anyone who is looking for a care home for relatives or themselves. We also, as visitors, feel like part of the family.

Reply from Anda Marin, Manager at Burlington Hall

Dear Laura, thank you very much for your lovely comments. We love to look after your father. It is a pleasure to have him with us at Burlington Hall. We love to see you and your family visiting on a daily basis.


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Review from Jill B (Daughter of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Burlington Hall is a welcoming, warm environment. All the staff are helpful and considerate and are always willing to help. The carers seem to be genuinely fond of their residents, responding readily to their needs.

Reply from Anda Marin, Manager at Burlington Hall

Dear Jill, thank you very much for your feedback. I was happy that we had the chance to speak about the rating that you have given us and I have taken in consideration all of your comments. I have discussed with the chef and together with the residents, we will review in our next residents' meeting (1st February) to find out their thoughts on the menu. We appreciate very much all the comments and we like to improve our standards on a daily basis. A member of staff will send you monthly collages with Mum's participation in our daily activities. Please feel free to continue to update us with any of your thoughts at any time. Thank you.


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Review from N W (Daughter of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Burlington Hall provides excellent care for my father. The staff are caring and considerate and treat him with respect at all times. They support our wish to be involved with his care when we can (for example, helping him if we visit over a mealtime) but we are also secure that when we are not there,
the quality of care remains the same.

Reply from Anda Marin, Manager at Burlington Hall

Thank you for your kind words. We love to have Dad here with us! We are extremely happy that you feel involved within Dad's care, this is a huge feeling that we like to have at Burlington Hall.


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Review from Iain M (Son of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Burlington Hall because following an initial visit, in comparison to some other care homes, we left with a feeling of strong, active leadership and a sense that the staff genuinely cared for the residents.
The reality has been even better than we had hoped - I’m reassured by my father’s endless
praise of the staff who care for him and, that following bereavement, he has finally begun to find peace and engaged positively with his new community.

Reply from Anda Marin, Manager at Burlington Hall

Dear Iain, thank you for your kind words, we really appreciate your comments. We are glad that Dad has settled in well, it is great to see that Dad has made many great friendships since coming to Burlington Hall.


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Current Review Score: 9.8 (9.846)

Overview of Review Score

The Review Score of 9.8 (9.846) out of 10 for Burlington Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.846 for Burlington Hall is calculated as follows: ( (211 Excellents x 5) + (34 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 247 Ratings = 4.846

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Burlington Hall is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

No image found

Anda Marin

Job Title: Manager

Joined: 2018

Anda is an experienced specialist in elderly and dementia care.

She is passionate about delivering the best possible person centred care in a warm, friendly and comfortable setting.


Frequently Asked Questions about Burlington Hall

What types of Care is Burlington Hall registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Burlington Hall provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Burlington Hall have?

There are 70 Single Rooms.

What are the Facilities & Services at Burlington Hall?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Burlington Hall to the centre of Milton Keynes?

4.6 mile(s) as the crow flies, distance by road may be significantly further.