Burlington Hall

9 Station Road, Woburn Sands, Milton Keynes MK17 8RR
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9.8 84 Reviews
  • Burlington Hall, Milton Keynes
Burlington Hall, situated in the scenic location of Woburn Sands, delivers professional care packages to older residents with both physical and mental frailties.

The aim of the service is to achieve personalised care, so individuals come to feel at home and enjoy a pleasant, social atmosphere and relationships with staff and fellow residents.

Nutritious meals that take account of personal preferences and dietary requirements are an essential part of the service, as is an exciting activities programme.

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Care Provided by Burlington Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Anda Marin (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Burlington Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,350 – £1,600
    • Self-Funded Residential Dementia Care £1,350 – £1,600
    • RESPITE Self-Funded Residential Care £1,350 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,350 – £1,600
  • (these prices are only a guideline, please contact Burlington Hall to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors free to visit at any time.


  • Parking

  • Own private car park within the grounds of the site.


Burlington Hall Reviews (84)

Total of 84, showing 21-40
9.8

Burlington Hall has a Review Score of 9.8 (9.846) out of 10, based on 21 reviews in the last 2 years. Over all time Burlington Hall has 84 reviews.

Overall Experience

  • 68
  • 16
  • 0
  • 0
  • 0

Date Published

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Review from Stephen L (Son of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Burlington Hall for just over a year now and to be honest with you, I can’t fault the place in any way, she’s really happy. I feel very welcome there, the manager and her team do an amazing job and the place has a very friendly and upbeat feel to it. I would recommend
this place to anyone.

Reply from Anda Marin, Manager at Burlington Hall

Dear Stephen, thank you for your heartfelt words, we love to have Mum with us at Burlington Hall. We are glad that she is very happy here, we love to see her smiling!


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Review from A S (Daughter of Resident) published on 18 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been looked after very well and treated with patience and kindness and is very happy living in Burlington Hall. The staff are always on hand to discuss any matters that arise. With regards to value for money, I am not in a position to compare with any other care homes.

Reply from Anda Marin, Manager at Burlington Hall

Thank you so much for taking the time to leave us this lovely review. We thank you kindly for your continued love and support and we are delighted that your mother is happy here at Burlington Hall.


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Review from J B (Niece of Resident) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the atmosphere very positive at Burlington Hall where my elderly aunt has been a resident since December 2019. Although she is suffering from dementia and can be difficult at times, the staff are extremely kind and manage her daily living in a respectful way to make her as happy as possible.
They are always welcoming when I visit and keep me informed when necessary about changes in her health and wellbeing.

Reply from Anda Marin, Manager at Burlington Hall

Thank you very much for your kind words. Your niece is a very special lady and we all care for her very deeply here at Burlington Hall.


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Review from H O (Wife of Resident) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been resident in Burlington Hall for the past two years. He has vascular dementia and is not always the easiest of men to care for. I am so impressed with the patient way in which he is dealt with by the staff who care for him, especially when he isn't very cooperative. The staff are
always very welcoming and make sure that we are given any information about his behaviour since the previous visit. In the early days, he would spend time in the lounge with other residents and staff; a very pleasant experience, as one could watch the interaction between residents and staff and sometimes share in the fun. However, he is now very much a recluse, spending most of his time in his room, including meal times. The staff treat him and I with dignity, remember my preferences in hot drinks and go out of their way to make sure I still feel part of his life.

Reply from Anda Marin, Manager at Burlington Hall

Thank you very much for your lovely words and continued support at Burlington Hall, not just from yourself but you family too. We care a lot for your husband as we can see you do too and want nothing more than to continue to make his stay here as pleasant as possible.


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Review from Phil M (Son of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has recently been moved to a nursing home, as her care needs have become too complex for Burlington. However, in the (almost year) that mum has been a resident of Burlington, I have nothing but praise for the staff and the care provided for mum. The Dementia ward which my mum was on was very pleasant,
I particularly liked spending time with mum on the bridge section, which was very light, and had a relaxed feel to it. We found the staff very welcoming on our many visits, they would always ask if we wanted a cup of tea/coffee and biscuits. The care home provides a tranquil setting for its residents, Woburn Sands is a very nice area, and the Dementia ward being set back from the main road means it is void of traffic noise, and you can hear the birds chirping if the window is open. I would like to take this opportunity to again thank all of the staff at Burlington for their professionalism and dedication and would recommend this home for anyone looking for Dementia care for their loved ones.

Reply from Anda Marin, Manager at Burlington Hall

We are most grateful for your review. We thank you for always having been supportive not only of your mum but also of all of us. We will remember you and your family with much fondness and love.


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Review from Glenis H (Sister of Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say about this amazing care home. My brother entered Burlington Hall on the 3rd June, due to being unable to live on his own any longer. He was 89 years old. The owner, manager, and all the staff made both him and myself feel so very welcome and he settled in very quickly. He kept saying
nothing was too much for them and always saying how good the food was and praising everyone. Unfortunately, he began to deteriorate quite quickly. This was when I saw the other side of the care and everyone went over and above the care he should have received. He was taken into hospital and died there on July 28th. I cannot praise everyone at Burlington Hall enough for making my brother's last days so very happy. I will never forget your kindness and intend to keep in touch. God bless you all.

Reply from Sue Hanspaul, Director at Burlington Hall

Thank you so much for your very kind words - we are most grateful. You have been a great family and your brother was an absolute gentleman.
We all adored him. Much love from us all.


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Review from Jackie R (Partner of Resident) published on 12 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wonderful partner was in Burlington Hall sadly only for three weeks before he passed away in January 2022. In that three weeks, they showed him and myself so much kindness, support and love, which we can never thank everybody so much for. They were all simply the best, well done, a great team. Take
care, all the best, everybody.

Reply from Sandy Hanspaul, Director at Burlington Hall

Thank you for all your support. We miss you both and it would be lovely to see you again. Please pop in for a coffee whenever you have time.


Sandy and the Burlington Hall Team


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Review from Robert R (Son of Resident) published on 11 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Fantastic caring staff who make Burlington Hall a great home for my mother. She is very happy there and always compliments the staff which in itself is the best endorsement.
I’ve had to chase a few key items like the toilet flush and phone not working which is frustrating and has affected my scoring
to reflect this.
However, on balance, my mother's day-to-day care is what matters most and this is carried out very well. I can’t fault the staff and all they do to make my mother very comfortable and looked after - thank you.

Reply from Sue Hanspaul, Manager at Burlington Hall

Thank you so much for your very kind review and thank you for being such a lovely, supportive family. We are blessed having good, kind staff and are grateful for the appreciation.


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Review from J B (Friend of Resident) published on 7 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dearest friend was at Burlington for three months last year and was looked after so well! She was made very welcome and could have had a lovely life there but after her beloved partner passed, she gave up on life! The staff were so caring and tried in vain to get her to eat, nothing was too much
trouble!

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Review from Dawn M (Daughter of Resident) published on 3 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care and support given to my father is exceptional. I am so thankful to everyone at Burlington Hall for everything they do for his health and welfare and also for their support in keeping me updated on Dad’s wellbeing when I call from overseas. From pet therapy to amazing activities
as well as great food and lovely cakes, Burlington Hall is a very happy place to be!

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Review from J F (Friend of Resident) published on 3 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a wonderful home. Full of wonderful staff and residents. The staff clearly care for all the residents. The atmosphere is loving too. Food is good and residents choose other options if they want them. Lovely home from home.

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Review from Ed G (Grandson of Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot begin to express my thanks for the staff at Burlington Hall, and the place itself. Everyone you talk to is polite and caring, whether it be the staff or the other residents. The atmosphere there was lovely and am so grateful for all that they did.

Reply from Sue Hanspaul, Senior Manager at Burlington Hall

Thank you for your very kind review. Your Grandad was a very special gentleman - You are blessed. You brought your loving energy and thank you for making that difference.
God bless you and please keep in touch.


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Review from F G (Daughter of Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad received fantastic care in Burlington Hall. The leadership is expert, compassionate and caring and this filters down throughout the team. All staff were absolutely amazing and in the short time my Dad was there, we grew close to them all. The respect they showed my parents, kindness and compassion,
attention to detail and nursing standard care was outstanding. We will always remember them.

Reply from Sue Hanspaul, Senior Manager at Burlington Hall

Thank you so much for being such a wonderful devoted family. You brought much love to Dad for which he was most grateful.
Our gratitude to you for being part of the Burlington team and working with us when Dad came to the end of his life and left us all peacefully.
Much love to you.


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Review from R P (Son of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional care for my father. Exceeded any expectation I had, can wholeheartedly recommend.

Reply from Sue Hanspaul, Director at Burlington Hall

Your Dad was a real hero - we all loved him. We will miss Dad and we will miss you and Mum visiting Dad. Thank you for having been a fantastic family - God bless x


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Review from J S (Regular Volunteer) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent experience overall. The staff at all levels are caring and supportive. Games, activities fun and positive.
I am now a volunteer at Burlington Hall.

Reply from Sue Hanspaul, Director at Burlington Hall

Thank you for your kind review and thank you for being such a fantastic Volunteer. You bring so much to Burlington Hall Family- its lovely staff and residents. God bless you and much gratitude.


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Review from Lisa S (Daughter-in-law of Resident) published on 26 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my In-Laws were in Burlington Hall until my mother-in-law recently passed away. They take such great care of everyone in there making sure they are well cared for medically and emotionally and keep us well informed. They make us feel at home when we visited and now take great care of my father-in-law
and understand his loss. Everyone is treated with the greatest of respect and keep them well entertained. The manager and all the staff are wonderful and so friendly you never feel like a burden. We are so glad we chose this care home and would recommend it to anyone.

Reply from Sue Hanspaul, Director at Burlington Hall

Thank you so much for your very kind review and we are truly sorry for the loss of your mother in law - we miss her. Your Father in law is a beautiful, beautiful kind, cultured gentleman. We all adore him. Much love to you and your lovely family. From Sue, Anda and all Staff at Burlington Hall.


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Review from A H (Daughter of Resident) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care team are very good, caring and always ready to help. My mother is happy and well entertained through a variety of activities. I can rest assured that she is secure and safe in this environment. All her needs are met physically, medically and mentally. The care team go that extra mile to keep
the residents happy and healthy. It is a happy and healthy care home. They have done a great job during this covid19 situation.

Reply from Sue Hanspaul, Director at Burlington Hall

Thank you so much for your review. Your Mum is very dear to us and thank you for being a lovely daughter and also for all the support you have given us through the pandemic phase.
We are most grateful.
Sue, Anda and our Burlington family.


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Review from M C (Brother of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This review is about the lockdown under these challenging circumstances. Since March, our resident has been kept safe and well. Communication is always good if any problems occur. You and your staff have had a very extraordinary challenge, and I thank you for your dedication and hard work.

Reply from Sue Hanspaul, Director at Burlington Hall

Thank you for being a lovely supportive family not only to your brother but also to all staff at Burlington Hall. We are most grateful, The Burlington Family.


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Review from D P (Son of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have not seen my mother since lockdown so my review is somewhat limited. From our phone conversations she seems quite happy, loves the rabbits!

Reply from Sue Hanspaul, Director at Burlington Hall

Thank you, David, I appreciate you live away. Your Mum is a sweetie and we all adore her.


Very best wishes from The Burlington Family.


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Review from A F (Daughter-in-law of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Burlington Hall is always very clean, warm and inviting. The staff are always very helpful, warm and welcoming. The care home is very well managed with patient care in mind. Excellent staff who are caring and quick to sort out any issues. Link with the local Doctor's Surgery is excellent and any health
issues are rapidly dealt with. Individual rooms are kept very clean, are well furnished and maintained. Food and drink are excellent and mealtimes are always looked forward to by my father-in-law.

Reply from Sue Hanspaul, Director at Burlington Hall

Thank you so much. Your Dad is very much our man about the House, enjoying his walks and loving the garden and being blessed with such a caring family. We send you our love and best wishes. The Burlington Family.


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Current Review Score: 9.8 (9.846)

Overview of Review Score

The Review Score of 9.8 (9.846) out of 10 for Burlington Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.846 for Burlington Hall is calculated as follows: ( (211 Excellents x 5) + (34 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 247 Ratings = 4.846

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Burlington Hall is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

No image found

Anda Marin

Job Title: Manager

Joined: 2018

Anda is an experienced specialist in elderly and dementia care.

She is passionate about delivering the best possible person centred care in a warm, friendly and comfortable setting.