Burlington Hall

9 Station Road, Woburn Sands, Milton Keynes MK17 8RR
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9.8 84 Reviews
  • Burlington Hall, Milton Keynes
Burlington Hall, situated in the scenic location of Woburn Sands, delivers professional care packages to older residents with both physical and mental frailties.

The aim of the service is to achieve personalised care, so individuals come to feel at home and enjoy a pleasant, social atmosphere and relationships with staff and fellow residents.

Nutritious meals that take account of personal preferences and dietary requirements are an essential part of the service, as is an exciting activities programme.

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Care Provided by Burlington Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Anda Marin (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Burlington Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,350 – £1,600
    • Self-Funded Residential Dementia Care £1,350 – £1,600
    • RESPITE Self-Funded Residential Care £1,350 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,350 – £1,600
  • (these prices are only a guideline, please contact Burlington Hall to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors free to visit at any time.


  • Parking

  • Own private car park within the grounds of the site.


Burlington Hall Reviews (84)

Total of 84, showing 41-60
9.8

Burlington Hall has a Review Score of 9.8 (9.846) out of 10, based on 21 reviews in the last 2 years. Over all time Burlington Hall has 84 reviews.

Overall Experience

  • 68
  • 16
  • 0
  • 0
  • 0

Date Published

84
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10
21
63

Review from Alan G (Husband of Resident) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has dementia but has settled in quickly and seems very happy and well cared for and feels secure. Staff are well organised and trained and have a good attitude to residents who they treat well and cheerfully. Very impressed with the way the home has handled the
coronavirus.

Reply from Sue Hanspaul, Director at Burlington Hall

Thank you so much for your kindness and support to our wife and also to all our caring dedicated staff.


God Bless


Anda and all staff at Burlington Hall.


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Review from W V (Son of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in this care home now for over 5 years and in her 98th year. We have seen changes in management over the years and the present manager is showing good leadership bringing the best out of the caring team. My mother is happy, always smiling which is due to the very caring staff at the
home.

Reply from Sue Hanspaul, Director at Burlington Hall

Thank you so much for your review and also for being part of the Burlington Family. We are grateful that you and your family are always very supportive to Mum and us. We thank you for your kindness. Very best wishes Sue, Anda and all staff at Burlington Hall.


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Review from G E (Daughter of Resident) published on 3 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful, caring and unpretentious home-from-home. My mother was a resident for almost 5-years and was always treated with great respect, dignity and love. Being an independent lady she often preferred to spend much of her time in her room, enjoying TV and visits from family and friends, though other
activities were always offered. She was never far from social interaction with staff popping in with drinks, snacks and for a chat - She never felt lonely or neglected. Medical care when needed was always swiftly and efficiently arranged. In the last 6 months of her life, she was bed-ridden but her personal care was always carried out with great respect and dignity. In her final few weeks, staff were supporting her and the family with unfailing love and devotion. Wonderful, wonderful home.

Reply from Sue Hanspaul, Director at Burlington Hall

Thank you for your kindness and your friendship.
We do miss your Mum, and we miss you and your family visiting us.
God bless - love always from all of us at Burlington Hall.


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Review from Jacquie M (Sister-in-law of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting many care homes in our area we chose Burlington Hall for our relative. It is attractive both inside and out and the staff are warm and welcoming. The rooms are of a reasonable size and are all ensuite and we were able to furnish it with her personal belongings. The food is excellent and
to a high standard with a good choice and all meals are made on the premises by the resident chef from fresh produce. We were informed that none of it is frozen! There are a variety of activities both morning and afternoon which the residents are encouraged to join and also special events which they hold outside with entertainers and barbecues. Unfortunately, our relative was only there for two years but we could not have chosen a better place for her to be cared for and we are very grateful for the care and kindness shown to her by the staff and management.

Reply from Sue Hanspaul, Director at Burlington Hall

Thank you. Your kind words are much appreciated. We miss your sister-in-law and we miss you and your dear husband visiting us and always being so supportive. Thank you for being a good friend to us all at Burlington Hall and also such a caring relative. God bless.
Burlington Hall family.


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Review from Deborah L (Daughter of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For nearly eight years Burlington Hall has provided exemplary service in the care of my Alzheimer's afflicted mother. Changes in management have not impaired the level of service, nor the culture which can be summarised as "working as a team, stronger together"! In the midst of this pandemic, my mother
has not only stayed healthy but also put on weight - a testament to the care and consideration delivered.

Reply from Sue Hanspaul, Director at Burlington Hall

Thank you for your very kind comments - we are most grateful and much appreciated. From the manager, and all our staff at Burlington Hall.


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Review from S P (Daughter of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was in Burlington Hall 2015-2020 with dementia and mobility issues. A little more affordable than other homes in the area but he received very good care with good food. Despite not being a nursing home, they nursed Dad at the end of life and fed him. The front of the home always lovely with many
flowers. Purpose-built with sensible shaped airy rooms. Never charged for extras except for reasonably priced hair cuts and chiropody. There was a TV provided in his room, they even had it repainted. Eye tests and flu jabs arranged as appropriate. Good relations with local GP's. Fee reviewed annually (never more) and rises were not excessive.

Reply from Sue Hanspaul, Director at Burlington Hall

Thank you.
We miss your Dad very much and we miss you visiting us.
Best daughter, God bless.
Sue and all staff at Burlington Hall.


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Review from Peter S (Son of Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received wonderful care throughout the six years she was in Burlington Hall. From the day she arrived, it was absolutely the right place for her to be. She remained content in one of the pleasant, purpose-built rooms and my brother and I never had any significant concerns about her welfare.
The current manager cares deeply and seems to be well-liked and respected by the staff, who are generally excellent. In short, I can recommend Burlington Hall wholeheartedly and without reservation.

Reply from Sue Hanspaul, Director at Burlington Hall

Thank you very much for your review.
We all miss your Mum - our lady with a beautiful smile and a very generous nature.
Sue


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Review from J G (Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the years I have been here I have been very well looked after.

Reply from Sue Hanspaul, Director at Burlington Hall

Thank you.
You are a star. Much love from all of us.
All staff at Burlington Hall.


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Review from J B (Resident) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All my experiences have been extremely good.

Reply from Sue Hanspaul, Director at Burlington Hall

Thank you for your very kind review, from all the staff at Burlington Hall.


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Review from Tony C (Son of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff. All very helpful. Nice surroundings. Excellent accommodation.

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Review from C B (Son of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely home, with kind and caring carers and staff. Everyone interacts with the residents making them feel at home. New management is a breath of fresh air and will, no doubt, improve things even more!

Reply from Sue Hanspaul, Director at Burlington Hall

Thank you for being a very supportive family to your Mum and also to our dedicated staff and manager. We are most grateful.


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Review from Susan (Niece of Resident) published on 28 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt spent her final time in the peace and care of Burlington. All the staff there were so kind and thoughtful, not just to her but also to our family. It was so reassuring to know she was being so well looked after so well.

Reply from Anda Marin, Manager at Burlington Hall

Thank you very much, Susan, for your kind words. We appreciate very much that we have had great support from you both and we hope to see you again. Wishing you all the best to you and your wonderful family!


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Review from Carol M (Friend of Resident) published on 14 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been here almost two years now and was unsettled at first understandably, but with love, care and utmost patience from all staff she is now settled and happy, and in better health and general condition than ever, best move ever when she came here.

Reply from Sue Hanspaul, Director at Burlington Hall

Thank you for being so kind and supportive to our lovely resident and Burlington Hall.


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Review from Roger P (Nephew of Resident) published on 6 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my father and aunt were resident at Burlington Hall for over three years. We found the standard of care extremely high due to the excellent and caring staff. His home is very modern with good amenities and the quality of food is high.

Reply from Sue Hanspaul, Director at Burlington Hall

Lovely Dad - Lovely Aunt - lovely Family - thank you.


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Review from Sue M (Daughter of Resident) published on 6 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A modern, spacious care home with good sized en-suite rooms, dining room and well-tended garden areas. Friendly, caring and welcoming staff. My mother was resident here for several years.

Reply from Sue Hanspaul, Director at Burlington Hall

Thank you Sue.
Lovely Mum, blessed with a lovely family. Best wishes Sue H.


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Review from Sandra T (Daughter of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was very happy living in Burlington Hall. He was well looked after. The staff were all very kind to him. The food was good and he felt very at home there.
The staff were always friendly towards me and happy to help in any way.
Nothing was too much trouble. The gardens were well kept and
used on many occasions for outdoor activities.

Reply from Thomas Parapparambil, Manager at Burlington Hall

Thank you very much for your kind words Sandra.


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Review from A P (Wife of Resident) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone friendly and helpful from day 1.
Management, carers, all staff are excellent.
My husband loved being taken out for a coffee, a thoughtful act.
Doctor and nurse sent for when necessary.

Reply from Sue Hanspaul, Director at Burlington Hall

Dear Ann, thank you for your very kind words. It is always a joy to welcome you at the home and to look after your dear husband. Best wishes.


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Review from S H (Friend of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting a friend at Burlington Hall 2-3 times a week for the past 3 months. On every occasion, I have found the staff from reception to carers to be wonderful. They are all extremely kind, friendly and most attentive to their charges' needs.

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Review from C S (Daughter of Resident) published on 21 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First impressions are most important - Burlington Hall has five stars for this. The exterior is enhanced by colourful and beautifully maintained gardens. The interior is fresh and clean, and the staff are welcoming, cheerful and polite. The rooms are light and airy, and many have garden views. The lounge
is ideal for those residents who wish to socialise and enjoy their meals with others. The staff take every care to ensure residents are comfortable and content and are always there to provide support and assistance when needed. Care plans are structured for each individual, whereby a familiar routine will help a resident feel at home. Family input, as far as likes and dislikes are concerned, is welcomed. My Father spent nearly 3 years at Burlington Hall, where he was comfortable, safe, beautifully cared for - and most importantly of all - happy. Would I recommend Burlington Hall? Yes, of course, I would!

Reply from Thomas Parapparambil, Manager at Burlington Hall

Thank you very much for your kind words Chloe. But it was our pleasure to know and look after him.


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Review from Lesley C (Daughter of Resident) published on 20 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to Burlington after spending 4 months in hospital, he was very confused, had very challenging behaviour and had lost a lot of weight. This was supposed to be for a few weeks while we tried to find him a home closer to my brother, due to his complex needs and behaviour this was proving
to be difficult. In just a few short weeks we noticed a huge change happening with Dad and although it was not within our search area we decided we had found the perfect fit for him. The staff at Burlington very quickly became part of our family, their care was amazing, it was as if Dad was their Dad, from the chefs who cooked amazing food (he put all his weight back on) right through to the carers who made it their mission to get to know each resident and their needs and wants. They welcomed my mother who’s 90, that she was able to sit and have a meal with Dad was special and they always kept us up to date on everything. Anyone who chooses Burlington for a relative will not regret their decision.

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Current Review Score: 9.8 (9.846)

Overview of Review Score

The Review Score of 9.8 (9.846) out of 10 for Burlington Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.846 for Burlington Hall is calculated as follows: ( (211 Excellents x 5) + (34 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 247 Ratings = 4.846

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Burlington Hall is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

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Anda Marin

Job Title: Manager

Joined: 2018

Anda is an experienced specialist in elderly and dementia care.

She is passionate about delivering the best possible person centred care in a warm, friendly and comfortable setting.