Burlington Hall

9 Station Road, Woburn Sands, Milton Keynes MK17 8RR
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9.8 84 Reviews
  • Burlington Hall, Milton Keynes
Burlington Hall, situated in the scenic location of Woburn Sands, delivers professional care packages to older residents with both physical and mental frailties.

The aim of the service is to achieve personalised care, so individuals come to feel at home and enjoy a pleasant, social atmosphere and relationships with staff and fellow residents.

Nutritious meals that take account of personal preferences and dietary requirements are an essential part of the service, as is an exciting activities programme.

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Care Provided by Burlington Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Anda Marin (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (20)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Burlington Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,350 – £1,600
    • Self-Funded Residential Dementia Care £1,350 – £1,600
    • RESPITE Self-Funded Residential Care £1,350 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,350 – £1,600
  • (these prices are only a guideline, please contact Burlington Hall to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors free to visit at any time.


  • Parking

  • Own private car park within the grounds of the site.


Burlington Hall Reviews (84)

Total of 84, showing 61-80
9.8

Burlington Hall has a Review Score of 9.8 (9.846) out of 10, based on 21 reviews in the last 2 years. Over all time Burlington Hall has 84 reviews.

Overall Experience

  • 68
  • 16
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Date Published

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Review from Sue M W (Daughter of Resident) published on 21 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to express our heartfelt appreciation to the Burlington Hall staff for their expertise and loving care. Our elderly father spent two very happy years there.

Reply from Sue Hanspaul, Director at Burlington Hall

Thank you for your kind words. It was a pleasure looking after your Dad.


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Review from Gita R (Friend of Resident) published on 13 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I took a neighbour to visit her mother who was being cared for. I found the atmosphere at Burlington Hall to be very calm. The place seems orderly, clean and organised. I was particularly pleased with the friendly welcome of the member of staff who greeted us.

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Review from Joanna H (Friend of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely caring place. Plenty for clients to do. Clean, and the food is very good.

Reply from Thomas Parapparambil, Manager at Burlington Hall

Thank you very much, Joanna, for your kind words.


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Review from Annie H (Daughter of Resident) published on 1 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been residing at Burlington Hall for the past 18 months. From the moment she arrived, Mum was given the warmest welcome, as are family whenever visiting. The care, kindness and attention that is given is exceptional, along with the daily varied activities, which are fun and enjoyable, should
residents wish to partake.
If you are looking for a care home, I would look no further.

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Review from Mrs M (Daughter of Resident) published on 13 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care and attention given to my mother. Simple things like providing her with music and allowing her to sit in the office where she could chat to staff made all the difference to her stay. It was these personal touches that made the difference in her recovery during her temporary
stay.

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Review from Jay C (Daughter of Resident) published on 29 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has lived at Burlington Hall since February 2017. Initially he was in for respite care while we were away. Dad was very comfortable there and wanted to stay. All I can say is he has certainly improved in his health and his attitude. He likes the interaction with the staff and other residents.
The staff are always helpful and welcoming. My Dad turned 90 this month and the Home had a party for Dad and everyone went to so much trouble to make it special. The manager and the entertainment supervisor along with the kitchen staff and carers went out of their way to make it special. There are things for the residents to do each day and you always feel welcome.


They do special days for the residents and today was a BBQ. Once again they made a fabulous party atmosphere for all. Extra staff were in to help with serving all the residents outside in the sunshine, with a DJ and raffle. Everyone had a super time. And guests are made to feel welcome.


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Review from C B (Granddaughter of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are lovely. Food is good.

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Review from Lita B (Daughter of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased so far with the care my relative has had.

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Review from Sandra P (Daughter of Resident) published on 22 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were all really attentive to my mother's needs and generally seemed to care. They had to call the paramedics one night and the care and compassion was exceptional.

Reply from Sue, Director at Burlington Hall

Dear Sandra, we are very grateful for your review. Your Mum has been a joy to care for. Very Best Wishes from us all at Burlington Hall.


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Review from Emma B (Granddaughter of Resident) published on 8 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan was very happy here and well looked after. It was a relief to know that she got the care she needed and she was happy. There were lots of social events organised which really suited my nan and the staff are lovely.

Reply from Sue Hanspaul, Director at Burlington Hall

Thank you, Emma, for your review. We are most grateful and we will share this with staff.


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Review from Eddie W (Son of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at the home (from carers to management) were compassionate, friendly and helpful to my Dad, me and family.

Reply from Sue Hanspaul, Director at Burlington Hall

Thank you for your review. We are most grateful.


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Review from Maggie S (Daughter of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the great staff working over the holidays to care for our loved ones.

Reply from Sue Hanspaul, Director at Burlington Hall

Dear Maggie, thank you for your review for which we are most grateful.


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Review from Ian C (Son of Resident) published on 17 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On two occasions my father in law was admitted to hospital and the staff were responsible for identifying his needs and getting the local surgery doctor to see him urgently and admitted to hospital. All the staff are responsive and caring. The summer BBQ was excellent and attended by all.

Reply from Sue Hanspaul, Director at Burlington Hall

Many thanks for your review.


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Review from Gail H (Daughter of Resident) published on 16 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been at Burlington Hall for nearly two years, during which there have been several changes but the care of the residents has always remained the highest priority. All the staff - cleaners, cooks, gardener, reception plus, of course, the carers are always cheerful, friendly and welcoming.
If I have ever had any concerns about Dad, someone has always been available to discuss those concerns and to reassure me. There is a full activity programme and relatives and the outside community are encouraged to attend a variety of social events.
The front gardens are a delight!

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Review from Stephen G (Son of Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Burlington Hall is a care home with an emphasis on care. Care is given by carers who actually do care for the senior citizens in the twilight of their lives.


The carers face many daily challenges but above all, they really do care for these people.


Reply from Sue Hanspaul, Director at Burlington Hall

Dear Steve


Many thanks for your review for which we are most grateful.
Kind regards


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Review from Margaret C (Daughter-in-law of Resident) published on 21 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Burlington Hall is a well-run care home, from the moment you go across the threshold you are made to feel welcome.


Everyone is so polite, caring and friendly. This comes across in all aspects of the business.


The residents are well cared for and treated like one of their own family.


The rooms

are bright, fresh and well maintained. All residents are encouraged to make them their own.


To smile, and enjoy life is clearly put into practice every day. The wonderful barbecue they put on today was amazing, everyone having fun, dancing and laughing - so lovely to be part of this.


Well done Burlington Hall for all you do. Keep up your amazing work and thank you.


Reply from Sue Hanspaul, Director at Burlington Hall

Dear Margaret, Thank you for your very kind review. We were so pleased you were able to make it to the barbecue. We all had a wonderful time.


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Review from Arthur O (Great-Nephew of Resident) published on 25 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was a resident for over a 3-year stay and staff were always very attentive to her needs and wishes. I never had any concerns about her care or daily needs being catered for. The staff at all times were very caring and put the needs of the residents at the front of everything. Money was always
being spent on keeping the home clean, tidy and a pleasing and homely environment for the residents. Family and friends were always welcomed and encouraged to spend time at the home, with open days and meals with residents if you wanted to stay. The management also had fantastic family communication, with news letters and updates on any staff or home changes and also encouraged feed back on any area of concern. The home is a short walk to the high street, so you'll often see staff members out walking with or pushing residents in wheelchairs to the various shops or banks to encourage continued independent activity.

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Review from Michael P (Relative of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although a visitor, I was impressed with the friendliness of the staff which started at reception and from there I was impressed with the same from the carers I saw.


The ambience of the establishment was first class and the room (visited was kept and of an acceptable standard).


The person I visited

was very pleased with the all round service and facilities.

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Review from P G (Resident) assisted by family/friend published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was made very welcome at Burlington Hall the service was very good and the carers were very polite and respectful. Made many friends and will look forward to going back.

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Review from Brian H (Friend of Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In March 2017 our neighbour and friend was admitted into Burlington Hall. I can not praise the staff highly enough also how kind and caring the manager has been. The food is very high standard. And we have always been offered tea and biscuits when visiting. The rooms are also of very good quality. I
would have to say when such bad press is always heard of this care home can hold its head very high. I would like to express my thanks to you all for all your excellent care of our neighbour and friend.

Reply from Sue Hanspaul, Director at Burlington Hall

Thank you, Brian, for your review. We are most grateful.


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Current Review Score: 9.8 (9.846)

Overview of Review Score

The Review Score of 9.8 (9.846) out of 10 for Burlington Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.846 for Burlington Hall is calculated as follows: ( (211 Excellents x 5) + (34 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 247 Ratings = 4.846

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Burlington Hall is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

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Anda Marin

Job Title: Manager

Joined: 2018

Anda is an experienced specialist in elderly and dementia care.

She is passionate about delivering the best possible person centred care in a warm, friendly and comfortable setting.