Visitors welcome at any time
Free on-site parking for visitors
Dovecote Manor has a Review Score of 10 (9.993) out of 10, based on 25 reviews in the last 2 years. Over all time Dovecote Manor has 61 reviews.
Review from Christine S (Wife of Resident) published on 15 November 2017
Submitted via Postal Card •
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The Review Score of 10 (9.993) out of 10 for Dovecote Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 25 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.993 for Dovecote Manor is calculated as follows: ( (297 Excellents x 5) + (2 Goods x 4) ) ÷ 299 Ratings = 4.993
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Dovecote Manor is based on 25 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 25 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Nov 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2024
I started my career in health and social care when I was 18 years old in Neath House. I spent a few years there learning as much as I could about residential care before I took a job with Milton Keynes Council and learnt about supported living. Meanwhile, I started and completed two years of my degree in Nursing so gained a wealth of experience from that opportunity. I moved to another supported living scheme and senior home care roles before my last role as a deputy manager in a residential home for the local authority in Northampton.
Whilst supporting the team at Dovecote it is important to me that the team continue to provide the best quality care for the people that live here, that we stay current, innovative and adaptable and I pride myself in wanting to support and educate the team I work with.
Having started my career in an Excelcare home, I recognise the opportunity to grow within the organisation and that has always been my goal. I would like to keep learning, keep developing and continue with my career progression.
Job Title: Deputy Manager
Joined: 2024
George commenced his role as a deputy at Dovecote in late November 2024. He brings a decade of experience in the care sector, holding a Level 5 NVQ in Health and Social Care Management and Leadership, along with a first-class degree in Human Resource Management obtained in 2024 from the University of Bedfordshire. George enjoys football and watching movies and appreciates a positive and cheerful atmosphere both in and outside the workplace. He remains passionate about his work and his dreams and believes in a thriving multicultural organization that fosters empathy, respect, and compassion, with trust as its cornerstone.
Job Title: Administrator
Joined: 2022
Jayne started working at Dovecote Manor in June 2022.
Previously Jayne worked as a Teaching Assistant in a school.