Lathbury Manor

Lathbury, Newport Pagnell MK16 8JX
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9.8 63 Reviews
  • Lathbury Manor, Newport Pagnell
Lathbury Manor Care Home provides highly personalised care for residents with dementia and a wide range of other conditions associated with old age.

As a smaller home, it prides itself on getting to know its residents and relatives well and going the extra mile to meet all care and support needs.

The home is set in a converted coaching inn and has lots of character and beautiful gardens, which are always accessible to residents.

There is a tea/activity room in the gardens providing an additional space for residents and relatives when visiting or to host family parties in.

Lathbury Manor has a full programme of activities, led and coordinated by a full time activities coordinator. It has lots of visiting entertainers and trips out whenever possible to the local shops, parks and theatre.

Family seasonal parties are always a highlight of the year for residents, relatives and staff.

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Care Provided by Lathbury Manor

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Valuecare Ltd
  • Person in charge
  • Nicola Stockwell (Home Manager)
  • Admission Criteria
    • NHS , Local Authority and Private
    • Ages 50+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (6)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020
    • Number of floors: 3

Funding & Fees Guide for Lathbury Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,400
    • Self-Funded Residential Dementia Care £1,000 – £1,400
    • RESPITE Self-Funded Residential Care £1,000 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,400

  • Fees are finalised based on the residents assessment, and the room available or chosen.
  • (these prices are only a guideline, please contact Lathbury Manor to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Private car park at rear of building


Lathbury Manor Reviews (63)

Total of 63, showing 21-40
9.8

Lathbury Manor has a Review Score of 9.8 (9.789) out of 10, based on 10 reviews in the last 2 years. Over all time Lathbury Manor has 63 reviews.

Overall Experience

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Review from Helen K (Daughter of Resident) published on 9 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and friendly staff. Always making so much effort to ensure my mum is happy and content.
As a family, we feel happy with all Lathbury Manor offers. A huge thank you to all the staff for their kindness and care

Reply from Jon Allen, director at Lathbury Manor

Many thanks for your kind review of our care home and team.
Management and all the team.


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Review from Julia W (Daughter of Resident) published on 9 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at Lathbury for over a year now. She is happy and content, loves her carers and they seem very fond of her too.
The food is healthy and tasty - the chef takes time to ask what she would like. Her clothes are well cared for and Mum always looks really well.
It is a relatively
small home, but I think that suits Mum as it means that all the residents have good access to the home and garden.
Despite the difficulties of the pandemic, Lathbury allowed visitors as fully as possible throughout as well as assisting Mum with video and phone calls. The carers/staff are always very welcoming and helpful to us.

Reply from Jon Allen, director at Lathbury Manor

Many thanks for your review of our care home, it is very much appreciated.
Management and all the team.


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Review from John S (Son of Resident) published on 28 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

If you want a true reflection of this care home, please check the CQC report, as you will see the report shows a poor rating and other investigations are ongoing and this can be confirmed by CQC. I myself can say my father was here for a short time and is now in hospital very sick. In my view please
keep your loved ones away from this care home, if I could I would give a 0-star rating!

Reply from Jon Allen, Director at Lathbury Manor

Dear John S, we are sorry you were not happy with the services we provided to your father during his three-week respite stay with us. We are aware from your complaint that your main concern was the timing of your father's discharge, as was explained at the time this was not in our control, but a decision taken by the local authority who were funding your father's care. Our CQC report is in the public domain and was published for you to see before your father came to us, The CQC inspection was completed in November last year and all the actions identified at that time have been addressed by the home. I would ask any prospective families to come and view the home for themselves and read the overwhelmingly positive reviews we get from our residents and families.


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Review from Peter N (Son of Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A cosy home with a mature garden outside. Wonderful friendly staff with a family atmosphere. My mum has lived with them for the past two years and is very happy there. She has been well cared for and I couldn't have chosen a better home for her where I know she is safe and well cared for.

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Review from Sandra C (Daughter of Resident) published on 8 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are brilliant, very good with my dad. They have a laugh and are helpful. The staff call me when there's a problem.

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Review from J B (Resident) assisted by family/friend published on 5 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved in two months ago. The staff are very welcoming and supportive and helped me to settle in very quickly. The facilities are good, the garden is readily accessible and pleasant to sit and wander in. The chef discusses daily meal options with me.

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Review from A D (Daughter of Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After it became apparent that my parents could no longer care for themselves in their own home, the move to a care home was inevitable. With the help of the wonderful staff, my parents have settled well into Lathbury Manor and this was all achieved through the additional constraints of lockdown. My
father especially is benefitting from the social activities which have given him the much needed stimulus he was missing. The staff are helpful and caring and the setting is relaxing and quiet with access to a well managed secure garden.

Reply from Jon Allen, Director at Lathbury Manor

Many thanks for your kind review from Charlie, Jon and Team


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Review from A S (Son of Resident) published on 3 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has really thrived since coming to Lathbury - she may be in her mid 90's, but she seems fitter and more content than ever. The staff are all very friendly and genuinely care about Mum and her well-being.

Reply from Jon Allen, Director at Lathbury Manor

Many thanks for your kind review; from all the team.


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Review from Gillian S (Daughter-in-law of Resident) published on 3 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb place for my mother-in-law to stay. It is a clean and pleasant environment. Everyone is friendly and efficient. Mum says she's more than happy with everything and everyone. There are many ways that we are able to stay in contact or stay aware of what is going on. We, as a family, are very happy
that Mum is cared for here.

Reply from Jon Allen, Director at Lathbury Manor

Many thanks for your kind review; from all the team.


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Review from S C (Son-in-law of Resident) published on 3 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager could not have been more helpful with the admission process and the care staff obviously really care about residents. It is a small home and has a family feel to it. My wife and I feel secure in the knowledge that my mother-in-law is being extremely well looked after.

Reply from Jon Allen, Director at Lathbury Manor

Many thanks for your kind review; from all the team.


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Review from S G (Daughter of Resident) published on 3 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is living happily at Lathbury Manor, she enjoys the activities and has a cosy and comfortable room.
The staff are kind, helpful and jolly and the manager has got to know my mum's needs and preferences well.
Thanks to all the staff.

Reply from Jon Allen, Director at Lathbury Manor

Many thanks for your kind review; from all the team.


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Review from Louis A (Son of Resident) published on 27 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Each time I visit, Mum seems pleased to see us. 2020 - 2021 has been limiting, but hopefully, residents will be allowed more visits later this year.

Reply from Jon Allen, Director at Lathbury Manor

Thank you for your kind review - Jon, Charles and and all at Lathbury Manor


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Review from Pauline L (Daughter of Resident) published on 29 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was very worried about moving to live at Lathbury Manor but he very quickly settled in and now states that he is happy living there. He likes the fact that there is someone around all the time to provide him with the care and company he needs. He always has a big grin on his face when the carers
talk to him and he no longer wants to live at home on his own. Lathbury is now his home.

Reply from Jon Allen, director at Lathbury Manor

Thanks for giving us such a nice review.


The Lathbury Manor team.


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Review from Rosalind B (Sister of Resident) published on 29 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everybody is kind and very patient. My sister is well cared for and happy.

Reply from Jon Allen, director at Lathbury Manor

Thank you for your kind review.


The Lathbury Manor team.


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Review from Jacqueline C (Niece of Resident) published on 29 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely old building with beautiful gardens to sit in. Newly refurbished rooms, friendly staff, regular activities for residents to participate in. Would recommend to anyone.

Reply from Jon Allen, director at Lathbury Manor

Thank you for your kind review.


All the Lathbury Manor team.


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Review from Melinda B (Friend of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I phone, the staff are always friendly and helpful. Sometimes, if possible, I will be able to speak with the resident. At all times, I have found the resident to be happy, smiling and often likes to sing. When I visit, the resident is always clean and looking very neat. Because of the virus, I
am not able to go inside, but what I can see is (including the visitor's room, where I am allowed) is very clean. The resident loves the food and the activities. I have seen the resident's room once and it was very clean and nice.

Reply from Jon Allen, Director at Lathbury Manor

Many thanks for your kind review.
Jon, Charlie and team.


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Review from C S (Daughter of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was anxious about making the move from his home to here, but a stay in hospital in between made the transition easier. The staff were all very helpful in helping us set up his room with some things from home. After a month, he told us he was content and after two months he was happy. The staff have
all been very friendly and helpful, and Dad seems to like everybody.

Reply from Jon Allen, Director at Lathbury Manor

Many thanks for your kind review of our services.
Jon, Charlie and all the team


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Review from Andrew C (Son of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mother receives at Lathbury Manor. The staff are very helpful kind and considerate. The house/home setting is excellent and I have been impressed by the staff constantly.

Reply from Jon Allen, Director at Lathbury Manor

Dear Andrew
on behalf of all the staff at Lathbury thank you for your lovely review of our services. Our staff always appreciate the recognition these reviews give of their care, commitment and dedication to providing the best care possible to our residents.


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Review from Andrew G (Son of Resident) published on 26 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved into Lathbury in December 2020 when she could no longer safely look after herself at home with call-in carers. Due to lockdown restrictions we were unable to make pre-occupation visits to any home, so all the due diligence my sister and I completed was on line, via telephone, asking
friends and others of their experiences, thus a difficult and anxious process was made more challenging and some homes didn’t even respond to messages left. Our experience of Lathbury was excellent from the time of first contact through to my mother's transfer directly from hospital (including the prerequisite isolation period). The friendly care and attention of all staff made my mother's transfer the best experience she and we could have hoped for. They have totally appreciated the mental wellbeing of both residents and family, managing easy telephone contact with my mother and facilitating safe (non-contact) visits. My mother says she is very happy there and her being happy and safe is all we want.

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Review from Mike W (Son of Resident) published on 7 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father passed his last few months at Lathbury. He had homecare as long as possible and initially moved to a new nearby larger care home with great facilities. We sacrificed the new facilities but got so much more. Lathbury is a small rest home in a tranquil setting with 23 residents. All the staff
know all the residents well, and most importantly have time to spend with them over a coffee or chat. Lathbury isn’t fancy, but it is a home from home with a lovely long-serving team who mesh well and make it special. In his previous home, my father was often found without his hearing aid or glasses - hard to address with ever-changing or missing staff; we never saw that at Lathbury. The carers took time to sit with all the residents who needed help eating and some spent time encouraging dad to play the piano which was lovely! Very glad that my father spent his last time in a home where there was genuine care. Very happy to recommend, and thank-you to the Lathbury team!

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Current Review Score: 9.8 (9.789)

Overview of Review Score

The Review Score of 9.8 (9.789) out of 10 for Lathbury Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.789 for Lathbury Manor is calculated as follows: ( (94 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 114 Ratings = 4.789

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lathbury Manor is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Apr 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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