Caton House Residential and Nursing Home

37 Epsom Grove, Chepstow Drive, Bletchley, Milton Keynes MK3 5NR
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9.6 61 Reviews
  • Caton House Residential and Nursing Home, Milton Keynes
At Caton House the team, many of whom have been with the home for over a decade, are passionate about enriching the lives of their residents. They provide an exceptionally high standard of care and create so many wonderful activities and experiences for their residents.

Providing residential, dementia, nursing, palliative care, the team also provide respite care breaks which can be booked in advance, ideal for carers who would like to plan a short break themselves. There is also a day centre (£27.47 for a half day/£54.94 for a full day).

The home has its own choir, with the residents pulling out all the stops for big occasions like Christmas. And musicians, singers and dancers from the local community often come and perform for the residents.

There are so many animal visits, including regular therapy dog whom the residents adore. There are also gentle exercise sessions, a knitting club, baking, games and quizzes galore.

The community are embraced into life at Caton House, from volunteers who join in with activities and spend time chatting with the residents, to local school children who treat them to sneak previews of special performances, and a local church group who do a monthly service in the home.

Every week a mobile hairdresser visits for appointments in the home’s salon, and there are regular pamper sessions, with manicures. Every week there is a sensory afternoon, with relaxing music, mood lighting and activities to stimulate the senses like hand massages.

This summer the residents have loved growing their own produce in the home’s enclosed gardens, from carrots and tomatoes to peppers and herbs. And they have proudly harvested the produce for the chef to use in the kitchen, which has given them such a sense of achievement.

In the dining room, residents enjoy delicious home-cooked cuisine, from roast dinners with all the trimmings, fish and chip Fridays and home-baking.

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Care Provided by Caton House Residential and Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Paulo Ilustrisimo (Manager)
  • Admission Criteria
    • Not registered for EMI
    • Ages 65+
  • Room Information
    • Single Rooms (58)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (58)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Caton House Residential and Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,492
    • Self-Funded Nursing Care from £1,776
    • RESPITE Self-Funded Residential Care from £1,492

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1492 and for nursing care £1776, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Caton House Residential and Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Caton House Residential and Nursing Home Reviews (61)

Total of 61, showing 21-40
9.6

Caton House Residential and Nursing Home has a Review Score of 9.6 (9.608) out of 10, based on 26 reviews in the last 2 years. Over all time Caton House Residential and Nursing Home has 61 reviews.

Overall Experience

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Date Published

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Review from Janice T (Daughter of Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad joined Caton House this month. Everybody has been very welcoming. Staff are caring and attentive. The manager is extremely professional, exceptionally helpful and always has a smile for you. Dad's room is light and airy and very clean.
Staff are amazing- everybody.
I know Dad is in great hands.

Reply from Lisa McCauley, Social media officer at Caton House Residential and Nursing Home

Thank you for taking the time to leave a review for Caton House. We are pleased that your dad is settling in well and that you have peace of mind knowing he is in safe hands. Thank you for your wonderful words about our care, team and facilities; we will pass them on to the team. Best wishes.


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Review from T H (Son of Resident) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the service user is well looked after. The service user is given choices and communication is delivered within the user's mental capabilities.
The home is welcoming, clean, tidy and the user's room is presentable. I feel the home does an excellent job of caring for the users.

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Review from Jenny D (Wife of Resident) published on 18 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is very well looked after by really lovely, friendly staff. Nothing is ever too much trouble and all the staff, including kitchen staff, laundry, cleaning, maintenance and everyone I’ve met at Caton House Residential and Nursing Home is cheerful, friendly and kind. There are lots of activities
for residents to enjoy if they want to.

Reply from Fae Doherty, Senior Marketing Officer at Caton House Residential and Nursing Home

Thank you so much for your review. It's wonderful to hear how well your husband is looked after by our team. Our team will be so pleased to hear your kind words about them. Best wishes, Fae.


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Review from Derek A (Husband of Resident) published on 13 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has lived at Caton House Residential and Nursing Home for five years and after my initial reservations regarding care homes in general, I am extremely pleased that we made the choice we did. Covid made things difficult for a while but I feel things are getting back on track.

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Review from Jacqueline W (Daughter of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad lived a completely independent life until he had a stroke in November. He was then in hospital until January 2023. He arrived at Caton House Residential and Nursing Home on January 16th. He is upstairs in the nursing section of the house.
Dad cannot eat, he is fed by a PEG. But he has water
and an occasional yoghurt for pleasure, which was all approved by a hospital’s nutritionist first.
It was all quite a shock for Dad and us for him to suddenly be in a home.
It took Dad a few weeks to get used to being there but with the help and kindness of the staff he is now settled in and feeling much safer. The staff are friendly and patient. I have asked Dad and he has said they are lovely to him.
There are activities most days which they help Dad to join in with.
No one wants to end up in a home but this seems like a good one.

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Review from C M (Daughter of Resident) published on 11 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my dad receives at Caton House Residential and Nursing Home is exemplary. Every member of staff knows him personally, calls him by his name and treats him with respect.
Staff are interested in his whole life and who he was, not just the elderly resident he is now.
Staff work in partnership
with our family to ensure a joined-up personal approach to Dad’s daily care needs.
The care home manager always makes time to listen to our family and responds quickly to any queries.
I would highly recommend Caton House and the quality of care they provide.

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Review from D W (Daughter of Resident) published on 3 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Caton House are friendly, helpful and kind to my mother who is 93 and totally bedridden. They are open to observations and quirks of her behaviour, particularly when it comes to strange things she won't eat.
Her clothes are well looked after and efficiently washed and returned and the
food seems to be very good when I see the menu and trolley go past!

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Review from S H (Friend of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very happy that the staff treated us with dignity. The rooms and building where very clean, tidy and the person I visited looked well cared for.

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Review from C H (Son of Resident) published on 28 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum had been a resident she has never looked better! She is 99 in February 2023 and she enjoys and joins in every activity, from chair exercises, flower arranging, singing, or making biscuits. The care she receives really is amazing!

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Review from Marianna B (Daughter-in-law of Resident) published on 28 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Caton House Residential and Nursing Home has been overwhelmingly positive. When I visit, I am greeted in a friendly manner, by every member of staff I come across. The nursing and care staff have been brilliant with my mother-in-law, who has some very challenging behaviours. I find
communicating with the home very easy: they're extremely responsive to emails and phone calls and very reassuring at all times. We are kept informed of any issues immediately. Although my mother-in-law doesn't take part in activities. I have the greatest respect for the activities team, who I have seen in action, and who are wonderfully empathetic and do their very best to engage all residents at all levels.

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Review from L R (Wife of Resident) published on 23 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found all of the staff to be caring and responsive and believe his nursing care is of a good standard. The atmosphere of the home is calm and homely, so I highly recommend it to any relative looking for a placement for their loved one.

Reply from Fae Doherty, Senior Marketing Officer at Caton House Residential and Nursing Home

Thank you for such a wonderful review for our team at Caton House - our team really do pride themselves on the care they provide and the homely feel our of home. Best wishes, Fae


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Review from L D (Friend of Resident) published on 17 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff to be very helpful and friendly.

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Review from Sandy B (Friend of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It is difficult for me to give an honest assessment of the Care Home. My friend who I take care of never leaves her room and therefore does not join in the activities. She has been in the home for 3 years now and her needs are provided for in a friendly efficient and professional manner. My one concern
is that I am not sure other than her physical needs being met I have never seen anyone talking with her socially when I arrive, but that is not to say they don't. The manager and receptionist are the only people I ever communicate with and they are extremely welcome, efficient, and available for any queries I might have.

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Review from Oliver B (Son of Resident) published on 8 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff

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Review from Peter B (Son of Resident) published on 8 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Caton House in February 2015, following a number of incidents while living alone in Dorset.
From the moment she arrived both Mum and her family felt welcome and respected.
Unfortunately, Mum’s mental health continues to deteriorate and this puts immense pressure on the staff but they
are always caring and supportive.

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Review from Stephen E (Husband of Resident) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was hospitalised in April 2022 and a delayed discharge plan eventually permitted her to be released to Caton House Residential and Nursing Home. The manager greatly assisted the process. She remained at Caton from 05/05/2022 - 01/06/20222 where she received good care and consideration. She moved
to another care home but in no way was this a comment on Caton. I would have no hesitation in recommending Caton and would be happy to return if necessary.

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Review from R W (Daughter of Resident) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I didn't give 5-stars for cleanliness because I never do - I'm OCD! And while I think Caton House's value for money compares very well with other care homes, the absolute cost is very high. It's the fault of the market/system rather than Caton House.
Before Mum's respite at Caton House, she was not
eating or drinking properly and was losing weight. She was emotionally distressed and isolated, despite phone calls and visits from family. She thrived during her respite - she put on weight and enjoyed all the activities and socialising.
Overall, I wanted to give 4 1/2 stars, but the website wouldn't let me, so I had to give 4, which isn't a true reflection.

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Review from Grace B (Sister of Resident) published on 21 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been in Caton House Residential and Nursing Home for nearly five years and is settled and happy there, enjoys the company of the other residents and the activities which are very good. The staff are very friendly and approachable and committed to their work and I believe do a great job.
It has been a hard two years with the Covid pandemic for them all.

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Review from Maria M (Niece of Resident) published on 21 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Caton House Residential and Nursing Home to be very supportive and caring. Before moving to Caton House my aunt was very lonely and withdrawn. However, after just a short time she is chatting to other residents and taking part in daily activities.
The food is really appealing and she is
never short of a cup of tea and a biscuit which makes her very happy.
Keep up the amazing job you are doing.

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Review from Ken P (Son of Resident) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has now been in Caton House for nearly 2.5 years. The good points include:
The staff I have met seem to be committed to their work and I believe do a great job. This has been especially evident during the Covid pandemic. The home is well equipped and the rooms are clean and comfortable.


The

not so good points are few but include:
Food - my mother cannot eat ordinary food due to problems swallowing and so all her food is delivered having been blended. The problem which I have highlighted before is that the food is not properly blended and therefore often arrives with lumps of food. This detracts from the whole reason for having the food blended in the first place.
Senior manager turnover - since my mother has been in Caton House, there has now been 2 senior managers. Both have been excellent but every change brings uncertainty to the situation for the future. I believe the company should investigate what the underlying cause is of such significant staff turnover?

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Current Review Score: 9.6 (9.608)

Overview of Review Score

The Review Score of 9.6 (9.608) out of 10 for Caton House Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.608 for Caton House Residential and Nursing Home is calculated as follows: ( (212 Excellents x 5) + (60 Goods x 4) + (29 Satisfactorys x 3) ) ÷ 301 Ratings = 4.608

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Caton House Residential and Nursing Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Agnes

Agnes Ankrah

Job Title: Care Assistant

Joined: 2014

As a care assistant, my role is to look after our residents, in all aspects of their care.


I love everything about my role, especially looking after our lovely residents.


Rebecca

Rebecca Kilman

Job Title: Activities co-ordinator

Joined: 2009

My main responsibilities are to create a relaxed, safe and happy environment for our residents to enjoy a full range of activities; either in large groups, small groups or on a 1-1 basis.


We do lots of singing and have regular entertainment, visitors from local schools join us, and we play bingo, and do arts and crafts, yoga, darts and hoopla to name a few!
We also celebrate our residents' birthdays, throwing big or small parties (whatever they prefer) for their families and friends to enjoy with them in the comfort of their homes.
I love helping our residents to enjoy their time here as much as they can and also to provide comfort when they need it.


Denise

Denise Hodges

Job Title: Domestic Supervisor

Joined: 1997

My main role at Caton House is to support and lead my team to make sure that the residents' home is clean and comfortable to live in. I enjoy the time I spend with our residents - especially getting to know them!
I also love seeing my team grow and progress within their roles.