Caton House Residential and Nursing Home

37 Epsom Grove, Chepstow Drive, Bletchley, Milton Keynes MK3 5NR
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9.6 61 Reviews
  • Caton House Residential and Nursing Home, Milton Keynes
At Caton House the team, many of whom have been with the home for over a decade, are passionate about enriching the lives of their residents. They provide an exceptionally high standard of care and create so many wonderful activities and experiences for their residents.

Providing residential, dementia, nursing, palliative care, the team also provide respite care breaks which can be booked in advance, ideal for carers who would like to plan a short break themselves. There is also a day centre (£27.47 for a half day/£54.94 for a full day).

The home has its own choir, with the residents pulling out all the stops for big occasions like Christmas. And musicians, singers and dancers from the local community often come and perform for the residents.

There are so many animal visits, including regular therapy dog whom the residents adore. There are also gentle exercise sessions, a knitting club, baking, games and quizzes galore.

The community are embraced into life at Caton House, from volunteers who join in with activities and spend time chatting with the residents, to local school children who treat them to sneak previews of special performances, and a local church group who do a monthly service in the home.

Every week a mobile hairdresser visits for appointments in the home’s salon, and there are regular pamper sessions, with manicures. Every week there is a sensory afternoon, with relaxing music, mood lighting and activities to stimulate the senses like hand massages.

This summer the residents have loved growing their own produce in the home’s enclosed gardens, from carrots and tomatoes to peppers and herbs. And they have proudly harvested the produce for the chef to use in the kitchen, which has given them such a sense of achievement.

In the dining room, residents enjoy delicious home-cooked cuisine, from roast dinners with all the trimmings, fish and chip Fridays and home-baking.

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Care Provided by Caton House Residential and Nursing Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 62 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Paulo Ilustrisimo (Manager)
  • Admission Criteria
    • Not registered for EMI
    • Ages 65+
  • Room Information
    • Single Rooms (58)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (58)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Caton House Residential and Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,492
    • Self-Funded Nursing Care from £1,776
    • RESPITE Self-Funded Residential Care from £1,492

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1492 and for nursing care £1776, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Caton House Residential and Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Caton House Residential and Nursing Home Reviews (61)

Total of 61, showing 41-60
9.6

Caton House Residential and Nursing Home has a Review Score of 9.6 (9.608) out of 10, based on 26 reviews in the last 2 years. Over all time Caton House Residential and Nursing Home has 61 reviews.

Overall Experience

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Date Published

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Review from S D (Daughter of Resident) published on 17 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Caton House has been very positive. All the staff are incredibly kind to my mother and to me, they have always been extremely professional. At this extremely difficult time, I am so relieved that my frail mother has managed to move into Caton House and I will always be grateful for
the care she receives there. Thank you very much.

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Review from J W (Partner of Resident) published on 24 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Life during the pandemic is challenging enough but care homes have been under huge pressures. Caton House management and staff have managed incredibly well and should be congratulated. I am very grateful for all the care they showed the residents. Everyone works as a team very effectively.

Reply from Fae Doherty, Senior Marketing Officer at Caton House Residential and Nursing Home

Thank you for taking the time to review our home and for your kind words - the team will really appreciate it.


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Review from Jane B (Daughter of Resident) published on 1 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It may not be the newest, it may not be the fanciest, but the staff at Caton House, from odd job man to chef, to carers, uniformly care and even love their residents. Getting old and losing your mental capacity is scary. This can't be prevented. However, the staff do their best to be reassuring and
to give care and comfort to everyone.

Reply from Fae Doherty, Senior Marketing Officer at Caton House Residential and Nursing Home

Thank you for taking the time to review our home and for your such heart-warming comments about our team. Best wishes, Fae.


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Review from Jackie H (Daughter of Resident) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has always been happy at Caton House. She tells me everyone is kind and the food is good. Her condition has deteriorated since March due to COVID. I hope she improves as restricted visiting is lifted and we can take her out.

Reply from Fae Doherty, Senior Marketing Officer at Caton House Residential and Nursing Home

Thank you for taking the time to review our home; it truly has been a difficult time for everyone. I will be sure to pass your feedback onto Viv and the team. Best wishes, Fae.


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Review from W B (Daughter of Resident) published on 8 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff all seem to be very caring and I feel confident that Mum is being looked after properly.

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Review from L D (Daughter of Resident) published on 22 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely good care of my mother in these extreme times. Such kindness as my mother had only just settled into Caton House permanently. Mobility was an issue which was quickly sorted helping her to settle in bed for a night. It was lovely to have care to always rely on as it was no longer possible in
her own home.

Reply from Fae Doherty, Senior Marketing Officer at Caton House Residential and Nursing Home

Thank you for your kind words about our home. It is lovely to hear that mum is settling in well with us and that you now have peace of mind with her in our permanent care. Best wishes.


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Review from C S (Daughter of Resident) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have noticed that some of my mother's clothing has gone missing and another personal item. Also, leg injury. None of which has a suitable explanation. For the money charged this is unacceptable.

Reply from Fae Doherty, Senior Marketing Officer at Caton House Residential and Nursing Home

Thank you for reviewing our home and for your feedback. Viv is very sorry to hear about the above as she has not previously been informed about it by yourself - when you're next in the home, please do pop in to see her, as she is keen to discuss these matters. Best wishes, Fae.


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Review from A B (Wife of Resident) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good rapport with staff, very caring. Always comes home 'bright-eyed and bushy-tailed' as the saying goes. Is much better for his daycare visits.

Reply from Fae Doherty, Senior Marketing Officer at Caton House Residential and Nursing Home

Thank you for such lovely feedback. I will be sure to pass this onto the manager and the team. Best wishes.


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Review from G C (Husband of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is always well looked after when visiting for respite care.

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Review from Mark H (Husband of Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy indeed with the kindness and care given to my wife when she goes in for respite care.

Reply from Fae Doherty, Senior Marketing Officer at Caton House Residential and Nursing Home

Thank you for such a lovely review - I will be sure to pass this onto Viv and the team. Best wishes, Fae.


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Review from B L (Wife of Resident) published on 21 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with Caton House, everyone very friendly and helpful. A lovely place to be for my husband. No real complaints at all, staff always let me know if any problems with husband. Thank you.

Reply from Fae Doherty, Senior Marketing Officer at Caton House Residential and Nursing Home

Thank you for such a wonderful review - the manager and the team will really appreciate it. Best wishes.


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Review from M W (Husband of Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident for just over 2 years and all aspects of her care have been first class. The home is very clean and is kept as such by the appropriate staff. The carers are extremely attentive towards my wife and the nursing staff administer medication efficiently.

Reply from Fae Doherty, Senior Marketing Officer at Caton House Residential and Nursing Home

Thank you for such a wonderful review - I will be sure to pass this onto the manager and the team. Best wishes.


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Review from J D (Daughter of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic. Everyone works so hard to provide the best possible care. Staff are brilliant in all areas. Everyone is up against it at all times, that's life. But, I know how hard everyone puts their best foot forward. I would recommend Caton House for sure.

Reply from Fae Doherty, Senior Marketing Officer at Caton House Residential and Nursing Home

Thank you for such kind words about our home and the team. I will be sure to let the manager and the team know! Best wishes, Fae.


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Review from Ann B (Daughter of Resident) published on 2 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Today the staff and friends of Caton House hosted a Mother's Day afternoon tea it was lovely. Mum has been here for just over 6 months now and looking forward to being able to use the garden facilities during the summer months.

Reply from Fae Doherty, Marketing Officer at Caton House Residential and Nursing Home

Dear Ann, thank you for your lovely review - I am so glad you enjoyed our Mother's Day tea. I will be sure to pass your kind words onto the manager and the team. Best wishes


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Review from Jonathan G (Son of Resident) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is happy at the home and likes the food. Always seem to be doing something when I visit. Staff are very friendly and helpful. Have not yet met the new manager but previous manager great.

Reply from Fae Doherty, Marketing Officer at Caton House Residential and Nursing Home

Dear Jonathan, thank you for taking the time to review Caton House. The door is always open for both our residents and their loved ones and we are confident that that great standard of care and management that you had previously seen will continue. Best wishes, Fae


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Review from Alan H (Son of Resident) published on 14 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother (104 years old, January 2019) is well looked after.

Reply from Fae Doherty, Marketing Officer at Caton House Residential and Nursing Home

Thank you for your feedback Alan, it is invaluable to our team, and to the families of potential residents. Best wishes, Fae


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Review from Peter B (Nephew of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt only moved to Caton House 2 weeks ago, yet the way the staff treat her is remarkable. All of your staff without exception are a credit to your organisation and seeing my aunt settle in so easily is a great relief to her family.


The variation in the menu is commendable and again to see her

eating so well is also a great relief. I also like the way she is up and active whenever we visit, in particular, the service she attended on Good Friday was excellent.


One minor suggestion is that events for the week are emailed to the family as some are remote from Bletchley.


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Review from Kevin (Son of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly, very caring staff.
Excellent pre care home visit.
Would recommend to anyone who's relative has severe health issues. Will not hesitate in using Caton House again.

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Review from Carole H (Daughter of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff have cared for my mother for over 2 and a half years. She requires total nursing care and has dementia. I am sure that their exemplary care has meant my mum has recovered from a huge pressure ulcer which she had prior to coming to Caton House.
They consistently involve her in activities
and where possible allow her to make decisions. The overall quality of care is impressive - especially as my mother is unpredictable and can be aggressive. They are welcoming, friendly and helpful to me. The minor frustrations are inevitable but I cannot praise them enough.

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Review from John (Husband of Resident) published on 16 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was always concerned about leaving my wife in any daycare but they have made the daycare absolutely superb. In the end it's all about the people...and with the staff you never have to worry. They are both fantastic carers.

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Current Review Score: 9.6 (9.608)

Overview of Review Score

The Review Score of 9.6 (9.608) out of 10 for Caton House Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.608 for Caton House Residential and Nursing Home is calculated as follows: ( (212 Excellents x 5) + (60 Goods x 4) + (29 Satisfactorys x 3) ) ÷ 301 Ratings = 4.608

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Caton House Residential and Nursing Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Nov 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Agnes

Agnes Ankrah

Job Title: Care Assistant

Joined: 2014

As a care assistant, my role is to look after our residents, in all aspects of their care.


I love everything about my role, especially looking after our lovely residents.


Rebecca

Rebecca Kilman

Job Title: Activities co-ordinator

Joined: 2009

My main responsibilities are to create a relaxed, safe and happy environment for our residents to enjoy a full range of activities; either in large groups, small groups or on a 1-1 basis.


We do lots of singing and have regular entertainment, visitors from local schools join us, and we play bingo, and do arts and crafts, yoga, darts and hoopla to name a few!
We also celebrate our residents' birthdays, throwing big or small parties (whatever they prefer) for their families and friends to enjoy with them in the comfort of their homes.
I love helping our residents to enjoy their time here as much as they can and also to provide comfort when they need it.


Denise

Denise Hodges

Job Title: Domestic Supervisor

Joined: 1997

My main role at Caton House is to support and lead my team to make sure that the residents' home is clean and comfortable to live in. I enjoy the time I spend with our residents - especially getting to know them!
I also love seeing my team grow and progress within their roles.