Updated March 2024.
Exact fees depend on the specific care requirements of each individual following assessment.
Tickford Abbey has a Review Score of 9.8 (9.817) out of 10, based on 9 reviews in the last 2 years. Over all time Tickford Abbey has 38 reviews.
Review from Yvonne B (Daughter of Resident) published on 21 August 2024
Submitted via Website •
Report
Reply from Pat Laing, Manager at Tickford Abbey
Thank you Yvonne for your comments, I will share your kind words with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jenny M (Daughter of Resident) published on 3 July 2024
Submitted via Website •
Report
Reply from Pat Laing, Manager at Tickford Abbey
Thank you Jenny for your comments I will pass them on to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from T C (Nephew of Resident) published on 21 May 2024
Submitted via Postal Card •
Report
Reply from Pat Laing, Manager at Tickford Abbey
Thank you for your positive words; we really appreciate this as a team at Tickford Abbey.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J H (Daughter of Resident) published on 9 February 2024
Submitted via Postal Card •
Report
Reply from Pat Laing, Manager at Tickford Abbey
Thank you for your comments. I will pass them on to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S T (Daughter of Resident) published on 21 September 2023
Submitted via Website •
Report
Reply from Pat Laing, Manager at Tickford Abbey
Thank you for the lovely comments I ensure the the team hear them.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C P (Daughter of Resident) published on 13 June 2023
Submitted via Website •
Report
Reply from Pat Laing, Manager at Tickford Abbey
Thank you for your wonderful words. I will ensure the staff see your review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Vimal G (Son of Resident) published on 19 April 2023
Submitted via Postal Card •
Report
Reply from Pat Laing, Manager at Tickford Abbey
Thank you for your positive words, we really appreciate this as a team at Tickford Abbey.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Julie C (Daughter of Resident) published on 14 April 2023
Submitted via Website •
Report
Reply from Pat Laing, Manager at Tickford Abbey
Thank you, Julie, for your review and kind words. We will pass your and Dad's lovely comments to our staff at Tickford Abbey.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C W (Daughter of Resident) published on 23 March 2023
Submitted via Postal Card •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Anna P (Great-Niece of Resident) published on 27 February 2023
Submitted via Website •
Report
Reply from Pat Laing, Manager at Tickford Abbey
Thank you very much for your wonderful review and kind words. We are delighted to hear your comments and 1 will pass them on to the staff at Tickford Abbey.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sue T (Daughter of Resident) published on 16 February 2023
Submitted via Website •
Report
Reply from Pat Laing, Manager at Tickford Abbey
The team and I were glad to help at this very difficult time, thank you for your comment.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Mark R (Son of Resident) published on 15 February 2023
Submitted via Website •
Report
Reply from Pat Laing, Manager at Tickford Abbey
Thank you for taking the time to write at this time.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from George G (Resident) published on 23 January 2023
Submitted via Postal Card •
Report
Reply from Pat Laing, Manager at Tickford Abbey
We are glad you are enjoying living at Tickford Abbey and thank you for your comments.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from V A (Niece of Resident) published on 11 September 2022
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tina M (Daughter of Resident) published on 22 March 2022
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Jenny T (Daughter of Resident) published on 11 March 2022
Submitted via Website •
Report
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Debbie C (Daughter of Resident) published on 2 February 2021
Submitted via Website •
Report
Reply from Debbie Thunder, Home Manager at Tickford Abbey
Dear Debbie, thank you so much for your kind words and taking the time to write a review. We will share your lovely comments with our staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Moira E (Daughter of Resident) published on 7 October 2020
Submitted via Website •
Report
Reply from Debbie Thunder, Home Manager at Tickford Abbey
Thank you, Moira, for your kind words. We are delighted that your father is enjoying his stay at Tickford Abbey and that you are made to feel welcome during your visits. We will pass your lovely comments to our staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S V (Daughter of Resident) published on 6 October 2020
Submitted via Website •
Report
Reply from Debbie Thunder, Home Manager at Tickford Abbey
Thank you very much for your kind words. We greatly appreciate your feedback which we will pass on to our staff at Tickford Abbey.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Carol B (Daughter of Resident) published on 1 September 2020
Submitted via Website •
Report
Reply from Debbie Thunder, Home Manager at Tickford Abbey
Thank you Carol for your review and kind words. We will pass your lovely comments to our staff at Tickford Abbey.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.817) out of 10 for Tickford Abbey is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.917 for Tickford Abbey is calculated as follows: ( (99 Excellents x 5) + (9 Goods x 4) ) ÷ 108 Ratings = 4.917
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.9 Points relating to the number of positive Reviews for Tickford Abbey is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 9 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 4 Nov 2022
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Bookkeeper
Joined: 2014
I have been at Tickford Abbey for over 6 years. I feel privileged to work in such a beautiful historic building. I love spending time with the residents and hearing all about their life stories. It’s the best part of my job. When I’m not at work I enjoy running and spending time with my family.
Job Title: Senior Carer
Joined: 2018
I enjoy working with residents with a daily objective of providing quality and compassionate care with a smile. Seeing the residents satisfied with the quality of care we provide brings joy to my heart at the end of every shift. I see the residents as the core of our ideology of person-centred care.