Tickford Abbey

Priory Street, Newport Pagnell MK16 9AJ
Submit a Review
9.8 38 Reviews
  • Tickford Abbey, Newport Pagnell
Tickford Abbey is a calming, comfortable and happy care home that delivers excellent residential and specialist dementia care in two separate and self-contained areas with their own bathrooms, bedrooms, dining rooms and lounge areas.

The home is a lovely marriage of old and new of traditional and contemporary. From the outside, it is a majestic listed building with stunning grounds and gardens complete with pond and all-weather decking area. Inside it is full of the character and charm you would expect, when you see the outside, but due to the full and sympathetic renovation work, it has all of the facilities you would expect in a modern quality care home.

There are a number of bedrooms with sizes and styles to suit everybody’s personal tastes and care needs. With opportunities to really stamp your personality and style on the rooms, they quickly feel like home to new residents. This settling in period is made even more positive with the attentive staff and existing residents making sure everyone has a really special first day.

As well as stimulating activities, Tickford Abbey's good links with the community outside the care home, ensure the residents can look forward to regular interesting visits to the home from a whole host of speakers and entertainers.

Residents at Tickford Abbey enjoy the no-nonsense home cooked food that the generation has always sworn by. Traditional food that the residents recognise and have eaten and cooked all their lives is on the menu with enough variety and choice to satisfy everyone. As with everything else in the home, resident feedback is essential to the menu planning ensuring that they are satisfied every day.

Show Tickford Abbey on the Map

Care Provided by Tickford Abbey

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Palliative Care

Good to Know

  • Person in charge
  • Patricia Laing (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (12)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018
    • Number of floors: 3

Funding & Fees Guide for Tickford Abbey

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,650
    • Self-Funded Residential Dementia Care £1,100 – £1,650
    • RESPITE Self-Funded Residential Care £1,200 – £1,650
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,650

  • Updated March 2024.


    Exact fees depend on the specific care requirements of each individual following assessment.
  • (these prices are only a guideline, please contact Tickford Abbey to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Tickford Abbey Reviews (38)

Total of 38, showing 21-38
9.8

Tickford Abbey has a Review Score of 9.8 (9.817) out of 10, based on 9 reviews in the last 2 years. Over all time Tickford Abbey has 38 reviews.

Overall Experience

  • 23
  • 13
  • 2
  • 0
  • 0

Date Published

38
0
3
9
29

Review from N J (Daughter of Resident) published on 22 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Tickford Abbey are always smiling and helpful. The activities coordinator is great and has improved things for my mum. The management always responds with care and concern when any issues are raised and will always deal with them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B R (Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff allocation is insufficient especially in cleaning and meal provision.

Reply from Sahr Moseray, Home Manager at Tickford Abbey

Thank you for your review. We appreciate your comments regarding staffing levels and will look into this issue immediately together with other comments you have raised. Our aim is to provide great care at Tickford Abbey and ensure that our residents are happy with the service and we apologise that we have not achieved our aim on this occasion.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen W (Son of Resident) published on 2 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Tickford Abbey is set in beautiful surroundings of trees, shrubs and landscape gardens and is idyllic for any care home. The care home's infrastructure needs lots of work to bring it round to modern standards. That said, the staff are extremely helpful and very pleasant. This year the home opened a
dementia wing which tries to address certain areas of dementia but needs to improve on its levels of care and support to address different resident's requirements.
As to the resident's rooms at the home, I believe some are tired in their decor and need money spending on them. Overall the home offers great care.

Reply from Sahr Moseray, Home Manager at Tickford Abbey

Thank you for your review. I am delighted to hear that you find Tickford Abbey staff helpful and pleasant. Thank you for your note regarding decor at the home. We are planning to undertake a whole range of refurbishments and enhancements at the care home in the forthcoming year.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Son of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the care my mum has received at the home. She made friends with the residents and was always happy. The home is safe so we had no worries about her being there. All in all a jolly good care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A W (Son of Resident) published on 11 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank all the staff at Tickford Abbey Care Home enough! Everyone was excellent with my mum and me. They nursed my 93-year-old mum back to health and she is now well enough to return home. The room was really nice and mum loved the food, I know she will miss you all!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gary W (Son of Resident) published on 7 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum moved who Tickford Abbey in July. From day 1 the level of care has been exceptional. All the staff are extremely helpful and on arrival, always appear aware of exactly where mum is. Mum has settled in very well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nick W (Son of Resident) published on 7 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care for my mother. Staff very good, friendly, activities very good for my mum. Room and whole building very tidy, getting access and leaving is sometimes very difficult due to finding staff to open the door or let us out.
Overall, a very friendly place for my mum to live.
Would recommend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda W (Daughter of Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Social services put mum in a care home where she was unhappy and not safe as she managed to get out a few times. We looked around other care homes and Tickford was the only one I was happy for mum to live in. She is well cared for and safe. She is a lot happier and it is more like a home and not a facility
or like a hospital.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A G (Daughter of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living at Tickford Abbey for the past two months. During this time she has settled in really well.
I have definitely noticed a change with her wellbeing.
All of the staff there are always very helpful and polite. When we visit my mum the staff are always very welcoming.
There is a
good range of activities to do which my mum enjoys participating in.
Tickford Abbey has a very homely feel to it rather than being like a hospital.
I would definitely recommend Tickford Abbey to anybody looking for care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hilary G (Son of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother went into this care home in April 2017. I have always found most of the staff very helpful and friendly towards myself and my mother. Her key worker is very good and I can feel I can talk to her about matters regarding mum and vice versa.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P W (Daughter of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is well looked after, although they could make sure she has her teeth in and hands (under the nails) are grubby. Staff are good and the home has a friendly atmosphere.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T E (Son of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our father has been in residence for 6 months. He is in a wonderful old building that has a feel of a hotel. This helps on visits as it feels less clinical and has an appeal (something you don't get when visiting other care homes). Although it's facilities could do with updating, it's staff have been
very good and look after our father to a high standard.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mr B (Father of Resident) published on 29 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My parent was at this care home for some time and was happy here and made good friends with staff and other residents. We chose the home because of the location and the room which overlooked wonderful lawns. Although very busy the staff found time to stop and say hello to the family when we visited
and we were kept up to date with changes. I recommend the home to others.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jeff (Son of Resident) published on 18 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has settled in well (since July 2015). Facilities are good and relevant to her needs. Staff keep me well informed of mums progress/health etc and are always kind, polite and respectful. There are plenty of rooms where the residents can go/socialise. Residents are given the opportunity to go our
into Newport Pagnell, if appropriate. Being a smallish care home gives it quite a family "home" feel.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dorothy B (Daughter-in-law of Resident) published on 5 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has been in Tickford Abbey for eleven months now. When she first went into care she was suffering from vascular dementia and made worse by excessive drinking. The way which the staff dealt with this has been exemplary. She was not denied alcohol but given small amounts with meals. All
the staff are extremely friendly and caring. My mother-in-law is well looked after, clean and well fed. She looks much better and mentally is in a much better place. We are pleased and grateful for the care given to her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marylyn B (Daughter of Resident) published on 5 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Tickford for years. She will be 97 after Christmas. She has always been treated with care and dignity. We sign her care plan and are contacted if there are any concerns. As the years have passed she as been helped in every way, including anything she fancies to eat. We had to go to hospital
thee months ago, a small stroke. I went with her and when the ambulance brought us back to Tickford, she kept saying "I'm home". She was greeted at the door by staff and she blew them all kisses. I was in tears to see how she feels at home and loves each one. Mum can be stubborn in many ways, but they gently talk to her, and she is soon smiling. The management of the home and care I would and have recommended.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie E (Daughter of Resident) published on 30 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is a long standing resident whose dementia has developed significantly whilst at Tickford Abbey. She is well-known to the very caring staff who work really hard to help her enjoy the best quality of life she can experience. She is well cared for, involved whenever possible in the variety of
activities provided, and carefully monitored to ensure mood change or any other signs to indicate her state of mind are always under scrutiny. I would very happily recommend this residential care home to anyone who needs to know their relative will be safe, well cared for, well fed, entertained and encouraged to continue to take an active part in life.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen R (Son of Resident) published on 30 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care home with very attentive staff towards my mother, the home is always very clean and the staff are professional. I am so glad I came across this home when I was looking for my mother and decided it was the right one for her, it certainly was. As my mother gets older and needs more and
more care, the staff continue to impress and the care actually gets better as it gets more.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Tickford Abbey is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Tickford Abbey is calculated as follows: ( (99 Excellents x 5) + (9 Goods x 4) ) ÷ 108 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Tickford Abbey is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Heather

Heather

Job Title: Bookkeeper

Joined: 2014

I have been at Tickford Abbey for over 6 years. I feel privileged to work in such a beautiful historic building. I love spending time with the residents and hearing all about their life stories. It’s the best part of my job. When I’m not at work I enjoy running and spending time with my family.


Patrick

Patrick

Job Title: Senior Carer

Joined: 2018

I enjoy working with residents with a daily objective of providing quality and compassionate care with a smile. Seeing the residents satisfied with the quality of care we provide brings joy to my heart at the end of every shift. I see the residents as the core of our ideology of person-centred care.