Alexandra House

Marine Parade, Dovercourt, Harwich CO12 3JY
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9.7 68 Reviews
  • Alexandra House, Harwich
MHA Alexandra House was originally a historic hotel hosted by King Edward VII in 1905, the care home is purpose-built offering modern facilities while retaining its rich heritage. The home provides compassionate residential and dementia care for 47 residents, tailored to meet the unique needs of every resident. With a dedicated team, many of whom have been with the home for over five years, the home offers consistency and familiarity in care.

Located on Marine Parade in the heart of Dovercourt Bay, residents enjoy panoramic sea views and convenient access to local amenities, including shops, cafés, and community hubs. The home offers personalised care with a focus on creating a family-like atmosphere and it is just a short walk from Dovercourt train station.

The beautifully landscaped gardens at Alexandra House are an essential part of life for residents, offering a peaceful retreat just steps from the seafront. Designed to be accessible, the gardens feature comfortable seating areas and patios where residents can relax and enjoy the fresh coastal breeze.

Its easy to understand why mealtimes are so important at Alexandra House. Like everything here the residents are at the heart of everything, and they play an active role in shaping the menus, ensuring meals reflect their tastes, preferences, and traditions.

Whether you’re searching for yourself or a loved one, for short stays, residential or dementia care, the team at Alexandra House are here to help.

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Care Provided by Alexandra House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (47)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (47)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Alexandra House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,136 – £1,251
    • Self-Funded Residential Dementia Care £1,357 – £1,462
  • (these prices are only a guideline, please contact Alexandra House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Alexandra House Reviews (68)

Total of 68, showing 21-40
9.7

Alexandra House has a Review Score of 9.7 (9.736) out of 10, based on 9 reviews in the last 2 years. Over all time Alexandra House has 68 reviews.

Overall Experience

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Review from H E (Resident) assisted by family/friend published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The people who work here really help me and so I don't mind asking them to help me in any way.

Reply from Hayley Salter, Home Manager at Alexandra House

I am really pleased that the staff have been helpful and that you feel comfortable asking for help. I will pass your comments on to the care team.


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Review from Rebecca F (Daughter of Resident) published on 17 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are positive, friendly and always willing to help. They have tried really hard within the current restrictions to make the days interesting with varied activities and quizzes. The rooms are bright and comfortable. Every effort is made to keep residents and families up to date with what is
happening. Really happy with everything.

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Review from K W (Great-granddaughter of Resident) published on 26 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan was admitted for respite care in August 2020 and has recently become a permanent resident. Originally my nan wanted to go home after her respite term as she feared she would miss home too much but being in the care of Alexandra House has made her realise just how safe and happy they make her
feel. My nan is no longer lonely and has someone on hand when she is worried or just wants some company. She sees Alexandra House as her home and has no desire to leave. There are plenty of activities for my nan to choose from and they also provide an onsite Chaplain who supports her with her spiritual beliefs. She has gained weight since her admission which is something we were always worried about when she was home alone, she looks so healthy it is unbelievable. As a family, the sense of relief we feel knowing she is finally somewhere that she can call home and be cared for in her final years is overwhelming. Thank you Alexandra House for everything you do for my Nan.

Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for your very kind words, and we are pleased that your nan has settled in so well and feels like she is at home. I will pass your comments on to the team.


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Review from Suzanne G (Granddaughter of Resident) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan was living at home alone lonely, bored and losing weight. My nan went to stay at Alexandra House and wow what a difference they have made to my nan. She's happy and looking good from the Skype calls we can arrange at this time. She gets to do activities during the day and 3 lovely meals which
she loves.
Thank you, ladies and gents, for looking after my nan.

Reply from Hayley Salter, Home Manager at Alexandra House

We really appreciate your kinds words, and I will pass them on to the team. We are pleased to hear that you are happy with the care and support provided by the home.


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Review from Kelly W (Great-granddaughter of Resident) published on 23 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant care home, my great nan has become herself again and is getting the best care! She is doing so many activities that she had stopped doing. We also get to FaceTime my nan through this tough time and a carer will assist her with the technology. Thank you for making my nan happy again!

Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for your very kind words, and we are pleased that your nan has settled in so well and feels like she is at home. I will pass your comments on to the team.


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Review from J B (Daughter of Resident) published on 8 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My expectations have been exceeded! My mother is very happy, loves the staff. The care is amazing - her health has improved greatly - what more can we wish for. Communication is very good between the office and family. We can trust we have made the best choice.

Reply from Hayley Salter, Home Manager at Alexandra House

We are so pleased that you are happy with the service provided and we have enabled mum to live her later life well here with us at Alexandra House.


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Review from Nigel W (Son of Resident) published on 28 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Alexandra House for three months now and I cannot speak highly enough of the care she has received. All members of staff are very professional, caring and look after her brilliantly. The Administration Manager goes above and beyond expectations to ensure everything runs
smoothly. I would recommend Alexandra House to anybody.

Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for your kind words, I will be sure to pass this on to the team.


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Review from R C (Husband of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife seems to have been looked after well during the 14 days she was at Alexandra house.
I did not enter the premises due to the Coronavirus therefore it is difficult to give a proper review. I have left blank areas that I have no knowledge of.

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Review from Sonia L (Wife of Resident) published on 31 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has not been at Alexandra house long, and visits have been limited because of Covid, but all contact that I have had with the staff has been first class. My Husband seems happy, settled and has a good rapport with the carers.

Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for putting your trust in us at this difficult time. It is nice to see that even in these difficult times your husband has settled with us well. I will be sure to pass on your kind words to the team.


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Review from Jane W (Daughter of Resident) published on 30 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing friendly staff; who always make you feel welcome when we could visit. Never a problem to call and ask to speak to Mum or ask how she is. Any concerns are dealt with as soon as possible and keep the family up-to-date even during this difficult time.

Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for your kind words and we are pleased that you feel welcome when you visit the home. I will pass your kind words on to the staff.


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Review from Ann C (Daughter-in-law of Resident) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law received excellent care throughout his time at Alexandra House. It was thanks to the amazing care of the staff that he made a full recovery from his hip operation when it was touch and go. He had a good relationship with the staff and felt completely at home at Alexandra House. He always
enjoyed the food and was delighted when he was offered a sea-view room. We are immensely grateful to the staff that we were allowed to spend time with him in his final days.

Reply from Hayley Salter, Home Manager at Alexandra House

Thank you so much to you all for your kinds words. It was our pleasure to care for your father-in-law and he will be truly missed by us all at Alexandra House.


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Review from E C (Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very comfortably accommodated, and able to come and go as I wished and was able. The food was good and adequate. The dining room catered for a variety of abilities. I tried to establish a relationship with my table companions; one of which returned home; the other I was very sorry for, but I hope
I provided friendly contact, if temporary. I particularly appreciated that the staff, especially in the dining room, wore their hair tied back or piled on top of their heads.

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Review from P E (Daughter of Resident) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was looked after very well during her respite care. She was allowed to be as independent as possible, but assistance was given when required.

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Review from M G (Son of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff at Alexandra House are a credit to the MHA organisation. They display a level of kindness to the residents which goes above and beyond the requirements of their jobs.

Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for your kind words and the acknowledgement of the excellent work that the staff do, which I will pass this on to the team.


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Review from Andrew C (Son of Resident) published on 20 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The response from the carer team is excellent and due to the fact that my father is 90 per cent deaf whenever I phone up from abroad, they will always take the phone to him so we can try and have a chat. All of Dad's medical needs are catered for and arranged by the care team, which gives me great peace
of mind.

Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for your kind words which I will pass onto the team. I am glad that having your Dad here at Alexandra House gives you peace of mind.


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Review from Doug C (Son of Resident) published on 5 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff were very helpful and managed to get Mum and Dad admitted within 24 hours on Christmas Eve. It was obviously a very quick admission and a difficult period to be entering/accepting new people into a new environment. There were a few teething problems but these were soon overcome. Overall I
was satisfied with the experience.

Reply from Hayley Salter, Home Manager at Alexandra House

We were very happy to accommodate your Mum and Dad over the Christmas period and I hope that they have settled in their new home. I will pass your comments onto the staff team.


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Review from M L (Son of Resident) published on 5 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Completely satisfied with the level of care my father receives. I already have and will continue to recommend this care provider to colleagues at work, friends and family.
Staff and management always friendly and approachable.

Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for your kind words; I will pass these on to my team. I am glad that you are satisfied with the care provided by Alexandra House.


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Review from Rebecca G (Granddaughter of Resident) published on 26 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alexandra House was a blessing for my nana, who stayed there for respite following a fall. The staff were kind and considerate, the welcome from all the staff was outstanding and they made us and our nana feel at ease. It was like a home from home and my nana was sad to leave but she intends to visit
again to see the friends that she made there.

Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for your kind words. I am pleased that your nana enjoyed her stay. I will pass your comments on to the team.


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Review from Andy W (Son of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The single most obvious thing that has struck me about this home is the kindness and patience the staff show towards the residents. We regularly hear "horror stories" in the media about how vulnerable people are treated in institutions. However, in the care of Alexandra House, nothing could be further
from the truth. The staff are all so lovely, keep up the good work.

Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for your kind words which I will pass on to the staff and I am pleased that your perception of a care home environment has been changed.


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Review from Maurice E (Son of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother aged 94 has never been away from the family in a home. She came out after a week of being looked after in Alexandra House and said how much she had enjoyed all the activities that had gone on and the way she had been treated by all the staff.
I cannot thank you enough and wouldn't hesitate
in letting her return to Alexandra House.

Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for your lovely comments which I will pass on to the care team. I am pleased that your Mother's stay at Alexandra House was pleasant and hopefully we will see you again.


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Current Review Score: 9.7 (9.736)

Overview of Review Score

The Review Score of 9.7 (9.736) out of 10 for Alexandra House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.879 for Alexandra House is calculated as follows: ( (94 Excellents x 5) + (13 Goods x 4) ) ÷ 107 Ratings = 4.879

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.857 Points relating to the number of positive Reviews for Alexandra House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4. 9 Positive Reviews ÷ 9.4 = 0.957

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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