Alexandra House

Marine Parade, Dovercourt, Harwich CO12 3JY
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9.7 68 Reviews
  • Alexandra House, Harwich
MHA Alexandra House was originally a historic hotel hosted by King Edward VII in 1905, the care home is purpose-built offering modern facilities while retaining its rich heritage. The home provides compassionate residential and dementia care for 47 residents, tailored to meet the unique needs of every resident. With a dedicated team, many of whom have been with the home for over five years, the home offers consistency and familiarity in care.

Located on Marine Parade in the heart of Dovercourt Bay, residents enjoy panoramic sea views and convenient access to local amenities, including shops, cafés, and community hubs. The home offers personalised care with a focus on creating a family-like atmosphere and it is just a short walk from Dovercourt train station.

The beautifully landscaped gardens at Alexandra House are an essential part of life for residents, offering a peaceful retreat just steps from the seafront. Designed to be accessible, the gardens feature comfortable seating areas and patios where residents can relax and enjoy the fresh coastal breeze.

Its easy to understand why mealtimes are so important at Alexandra House. Like everything here the residents are at the heart of everything, and they play an active role in shaping the menus, ensuring meals reflect their tastes, preferences, and traditions.

Whether you’re searching for yourself or a loved one, for short stays, residential or dementia care, the team at Alexandra House are here to help.

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Care Provided by Alexandra House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (47)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (47)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Alexandra House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,136 – £1,251
    • Self-Funded Residential Dementia Care £1,357 – £1,462
  • (these prices are only a guideline, please contact Alexandra House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Alexandra House Reviews (68)

Total of 68, showing 41-60
9.7

Alexandra House has a Review Score of 9.7 (9.736) out of 10, based on 9 reviews in the last 2 years. Over all time Alexandra House has 68 reviews.

Overall Experience

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Date Published

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Review from Wendy T (Daughter of Resident) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has excellent care at Alexandra House she is very happy there. I've always found the whole team at Alexandra House to be very supportive and understanding. Mum's room is very homely and kept clean and tidy. It's like home from home. I would just like to say a big thank you to Methodist Home for
a lovely home for my mum to be in and also in a lovely location by the sea which mum loves so much.

Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for you kind feedback. I am pleased that you are happy with the services provided, not only by Alexandra House but also MHA.


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Review from Karen W (Daughter of Resident) published on 23 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad moved into Alexandra House from hospital in March 2019.
He has settled in well over the past month. The carers are caring, friendly and very helpful. Management is very approachable, supportive and offers good advice. The home is lovely and dad has already put on weight from being well fed,
he has gained confidence and has now begun to walk a little with the walking frame again. I am sure he will continue to flourish and settle down and enjoy life without worries.

Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for your kind words; we are pleased that dad has settled in well at Alexandra House. I will pass your comments onto the staff to remind them all what a wonderful job they do.


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Review from Veronica M (Niece of Resident) published on 20 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at Alexandra House for over 4 months after trying to keep her in her own home with the help of care the hard decision has turned out to be the best decision. After an initial time to settle in the improvement in my aunt is amazing. When I visited her last week I was so pleased
to see her looking so well infact the best she looked for months. There will always be bad days along with the good but I know that the care she receives in Alexandra House is always good.

Reply from Hayley Salter, Home Manager at Alexandra House

Thank you so much for the lovely comment; I will be sure to pass this on to the team. We are so happy that that your Aunt has settled into the home and that you are happy with the care that she receives.


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Review from John M (Son of Resident) published on 18 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely conscientious about the care they provide and very attentive to the needs of the residents.
They manage the transition to greater care needs (ie when physical or mental faculties decline) very sensitively and always put the resident’s needs first.
The catering is good overall
and a choice is offered. Activities are limited but reasonable for the size of the home.
Cleanliness is excellent and the staff are outstanding, liaise really well with relatives, and general communication is wonderful. Highly recommended.

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Review from Janet C (Daughter of Resident) published on 18 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Myself, father and brother are all very satisfied with the care that my mother receives in the dementia unit.

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Review from John M (Son of Resident) published on 17 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at the home could not be more helpful and friendly. I think that the best I can say to show what I mean is that when a member of social services visited as a follow up after my Father's placement, her comments were This is the cleanest and, best well run home I have ever seen.

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Review from J F C C (Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not wish for better care. They are not just management, staff, but they are loving people who I feel make me feel loved and wanted. It's not just a job to them but want to do everything they can to make life happy and content and as for my room, well to me it's not just a room but my home! I
cannot thank them enough. A job well done, with love!

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Review from Robert A (Son of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Alexandra House for two weeks respite care. She was made most welcome. Her room had en-suite facilities. Staff were caring, cheerful and smiling.


Food was well cooked and very good. The bed was comfortable. The two weeks respite care did my mother a lot of good and she was able

to return to her own home.

Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for the lovely comment and I will ensure that the staff are aware of how welcome they have made you feel. I am pleased that you are happy with the care and facilities that are provided by Alexandra House.


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Review from Douglas C (Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm very satisfied with my care.

Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for feedback regarding Alexandra House. I am so pleased to hear that you are satisfied with your care. I will ensure that your comments are shared with our team.


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Review from Pamela F (Relative of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our initial visit, it was clear that the friendly respectful and caring ethos of the home offered a well planned 24/7 support for residents. The staff were excellent in engaging residents in a multitude of activities and social opportunities. The carers are superb being well trained and focussed
on meeting the needs of residents physically, mentally and respectfully. There is a friendly ethos where family and friends are welcomed and involved. The management is experienced in all areas of their work and leads a strong team of excellent staff who are capable of addressing the occasional challenge.

Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for your feedback regarding Alexandra House. I am so pleased that you have found the staff to be well trained and focused with the Home having a friendly ethos. Your feedback is important to us and will be shared with our team.


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Review from Ann G (Daughter of Resident) published on 21 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived in December 2017 following a stroke and the care and attention she has received has been excellent. The staff are helpful and friendly and my mother thinks they are wonderful.

Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for your kind words in respect of Alexandra House. Your feedback is much appreciated and we will ensure this is shared with the team.


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Review from Sarah M (Daughter of Resident) published on 18 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was here for 7 months until he sadly passed away. I cannot praise enough the care he received and the excellent communication I had with the staff. Also, the volunteers who visit the residents do a great job.

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Review from Sydney B (Son of Resident) published on 8 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident since February 2017, during which time we have had no course for concern for her well-being as she is treated with care and dignity at all times.

Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for taking the time to tell us about your experiences of Alexandra House. I am so pleased to hear that your Mother is treated with care and dignity at all times. Your feedback is important and I will ensure it is shared with the team.


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Review from Valerie B (Daughter of Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into Alexandra House at the end of April 2016, having prostate cancer, which we knew had spread to a kidney. My mother was transferred from an LA care home to Alexandra House and she was given a room next to Dad. They were both treated very kindly and with dignity and love. Dad was taken
ill on 28/12/16 and we were asked if he should be transferred to the local hospice - we said No, as he was so settled and mum was with him. He passed away on 1st Jan 17. Mum was really cherished by staff and she had a stroke on 18/03/17 and taken to the hospital, where she passed away on 28/03/17. The staff at Alexandra were marvellous. We still keep in touch.

Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for taking the time to feedback your experiences of Alexandra House. Please accept my sincere condolences following the passing away of your Father and Mother. I am so pleased to hear that your parents were really cherished by the staff and it is wonderful that you will keep in touch with the staff.


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Review from Constance J (Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very lucky to be here. It is a lovely home and we have the sea, so enjoy every day.

Reply from Hayley Salter, Home Manager at Alexandra House

I am so pleased to hear that you are happy at Alexandra House and enjoying the sea views. Thank you for taking the time to feedback your comments to us. Very much appreciated.


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Review from J P (Daughter of Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at Alexandra House for over a year and we are grateful to everyone as they made us all feel very welcome especially for all the kindness and care given to Mum. It has taken a huge worry from us knowing that Mum is being cared for so well in such beautiful surroundings.

Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for your lovely feedback regarding Alexandra House. I am so glad to hear that the care and kindness shown to your Mum has taken a worry away from you. Your feedback is important to us and will be shared with the team. Thank you again.


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Review from J C (Partner of Resident) published on 15 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner had a new lease of life following his admission from hospital to Alexandra House - we didn't think that he would still be here with us and we have the home to thank for this.

Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for taking the time to feedback your experience of Alexandra House. I am so pleased to hear that your partner found a new lease of life following his admission to the Home from Hospital. Your valued feedback will be shared with our team. Thank you.


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Review from M P (Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, kind staff, nice food, lots to do here.

Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for sharing your experiences of Alexandra House. I will ensure that your comments regarding the care staff and the kitchen team are shared with them. Thank you.


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Review from B S (Resident) assisted by family/friend published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner is very happy here and being at Alexandra house has been a great help to him. Fantastic views!

Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for your kind comments about Alexandra House. I am so glad to hear that your partner is very happy living there and appreciate the lovely views. I will ensure they are shared with our team.


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Review from M W (Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My overall experience has been good. The location of the home is fantastic. Overall, I have had few complaints.

Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for taking the time to feedback your experiences of Alexandra House. Your comments are much appreciated.


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Current Review Score: 9.7 (9.736)

Overview of Review Score

The Review Score of 9.7 (9.736) out of 10 for Alexandra House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.879 for Alexandra House is calculated as follows: ( (94 Excellents x 5) + (13 Goods x 4) ) ÷ 107 Ratings = 4.879

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.857 Points relating to the number of positive Reviews for Alexandra House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4. 9 Positive Reviews ÷ 9.4 = 0.957

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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