Alexandra House

Marine Parade, Dovercourt, Harwich CO12 3JY
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9.7 68 Reviews
  • Alexandra House, Harwich
MHA Alexandra House was originally a historic hotel hosted by King Edward VII in 1905, the care home is purpose-built offering modern facilities while retaining its rich heritage. The home provides compassionate residential and dementia care for 47 residents, tailored to meet the unique needs of every resident. With a dedicated team, many of whom have been with the home for over five years, the home offers consistency and familiarity in care.

Located on Marine Parade in the heart of Dovercourt Bay, residents enjoy panoramic sea views and convenient access to local amenities, including shops, cafés, and community hubs. The home offers personalised care with a focus on creating a family-like atmosphere and it is just a short walk from Dovercourt train station.

The beautifully landscaped gardens at Alexandra House are an essential part of life for residents, offering a peaceful retreat just steps from the seafront. Designed to be accessible, the gardens feature comfortable seating areas and patios where residents can relax and enjoy the fresh coastal breeze.

Its easy to understand why mealtimes are so important at Alexandra House. Like everything here the residents are at the heart of everything, and they play an active role in shaping the menus, ensuring meals reflect their tastes, preferences, and traditions.

Whether you’re searching for yourself or a loved one, for short stays, residential or dementia care, the team at Alexandra House are here to help.

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Care Provided by Alexandra House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 47 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (47)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (47)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Alexandra House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,136 – £1,251
    • Self-Funded Residential Dementia Care £1,357 – £1,462
  • (these prices are only a guideline, please contact Alexandra House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Alexandra House Reviews (68)

Total of 68, showing 61-68
9.7

Alexandra House has a Review Score of 9.7 (9.736) out of 10, based on 9 reviews in the last 2 years. Over all time Alexandra House has 68 reviews.

Overall Experience

  • 53
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Date Published

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Review from Jean S (Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love it here, everyone is kind and help me. I am very lucky.

Reply from Hayley Salter, Home Manager at Alexandra House

I am so pleased to hear that you love it at Alexandra House and that everyone is kind and help you. I will share your feedback with our team. Thank you.


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Review from Nigel S (Nephew of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Alexandra House staff are superb! They are compassionate, caring and extremely hard working. Management is supportive and do their best to provide quality service for each individual. Concerns or requests are quickly and positively dealt with. Accommodation is luxurious, with plenty of room to manoeuvre.
Ensuite facilities are better than some starred hotels! Sea views and close proximity to shops and facilities and transport are available.


The grounds are well kept, but with poor entrance facility lying in a wind tunnel between sea and car park gives little weather protection. Food is tasty and plentiful, and help for special needs is provided. A daily menu offers a fair food choice.
The house manager keeps residents abreast of craft activities, podiatry, hairdressing visits etc. The MHA Christian ethos is unobtrusive but in evidence. A chaplain visits and holds non-obligatory services or meetings. Access to other faith is available. Alexandra House is the best I have visited and good value for its charges. It provides a Rolls Royce service to its guests!


Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for your feedback regarding Alexandra House. It is particularly pleasing to hear that you feel the team are compassionate, caring and hardworking. I will ensure that your feedback is shared across the whole staff team. Your comments are much appreciated. Thank you.


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Review from Sarah M (Granddaughter of Resident) published on 26 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault Alexandra House. The care and support they have provided for my nan has been outstanding and all the staff are very friendly and my nan loves them!

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Review from Dawn (Resident) assisted by family/friend published on 11 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased to have finally moved into Alexandra House. It was a big decision for me to make but I am positive it was the right one. Being able to bring in my own furniture from my home, is a really big comfort for me, so it continues to feel like a home from home. I am positive that I will enjoy
living here.

Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for taking the time to feedback about your experiences to date at Alexandra House. I am so pleased so hear that your have settled in to your new Home. With very best wishes from all at Alexandra House.


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Review from May (Resident) assisted by family/friend published on 11 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been lucky enough to move into Alexandra House to be with my husband. I have a fantastic room overlooking the sea and the staff have been very nice. The food is good and if my husband is unable to make it to the dining room, we can have our meals together in his room. There is a good activity
programme but we have yet to attend as my husband does not always feel up to this. Overall I am very happy to be here at Alexandra House.

Reply from Hayley Salter, Home Manager at Alexandra House

Your feedback regarding Alexandra House is much appreciated. I am really pleased to hear that you are happy with the Home. I will ensure your comments are shared with our team.


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Review from John R (Resident) assisted by family/friend published on 11 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a lovely room overlooking the sea and my wife has now moved in, so that brings me great comfort knowing she is here.

Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for taking the time to tell us about your experience so far of Alexandra House. I am so pleased that you are enjoying the views from one of our lovely sea view rooms. I will share your comments with our team.


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Review from Jo (Niece of Resident) published on 13 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic views- good care are provided and always felt welcome. My aunt was there for respite and she really enjoyed her stay- staff made it positive for my aunt to return home with their support as she regained her confidence- our one and only choice of where we wanted her to stay. Thank you Alexandra
House and also MHA.

Reply from Hayley Salter, Home Manager at Alexandra House

Thank you for taking the time to let us know your experiences of Alexandra House. I am so pleased that your Aunt’s respite stay with us was so successful. I will ensure that your comments are shared with our staff team.


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Review from J W (Daughter of Resident) published on 12 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very good with my mother and patient as she can be very awkward at times.

Reply from Vanessa Pratt, Home Manager at Alexandra House

Thank you for your positive feedback. I am glad you feel we are very good with your Mother. I will pass on your comments to the staff team.


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Current Review Score: 9.7 (9.736)

Overview of Review Score

The Review Score of 9.7 (9.736) out of 10 for Alexandra House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.879 for Alexandra House is calculated as follows: ( (94 Excellents x 5) + (13 Goods x 4) ) ÷ 107 Ratings = 4.879

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.857 Points relating to the number of positive Reviews for Alexandra House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4. 9 Positive Reviews ÷ 9.4 = 0.957

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

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