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Ardtully Retirement Residence has a Review Score of 9.9 (9.942) out of 10, based on 55 reviews in the last 2 years. Over all time Ardtully Retirement Residence has 81 reviews.
Review from Niamh M (Granddaughter of Resident) published on 15 April 2025
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Overall Experience
5.0 out of 5
Reply from Alice Ledwith, Customer Relations Manager at Ardtully Retirement Residence
Thank you so much for your kind words and thoughtful review. We're delighted to hear that you had a lovely time celebrating your grandma's 92nd birthday with us-it was a joy to be part of such a special day. Our team takes great pride in creating a warm, caring environment and making every moment count for our residents and their families. Your appreciation means the world to us, and we'll be sure to share your lovely feedback with the entire team. Thank you again for your support!
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Review from Patrick T (Son of Resident) published on 15 April 2025
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Overall Experience
5.0 out of 5
Reply from Alice Ledwith, Customer Relations Manager at Ardtully Retirement Residence
Thank you so much for your lovely review. We're so pleased to hear that you've felt welcomed and well looked after during your visits to Ardtully. It's the little personal touches-like a warm cup of tea and remembering names-that help make our home feel like just that, a home. Your kind words mean a lot to our team, and we're truly grateful for your appreciation. Thank you again for your continued support!
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Review from Sally R (Daughter of Resident) published on 14 April 2025
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Overall Experience
5.0 out of 5
Reply from Alice Ledwith, Customer Relations Manager at Ardtully Retirement Residence
Thank you so much for your kind words. We're truly delighted to hear that your mother has felt so well cared for during her time at Ardtully. It was a privilege to celebrate her 92nd birthday with her, and we're so pleased to know the day was special for you all. Our team is dedicated to creating a warm, supportive environment for every resident, and your feedback means the world to us. Thank you again for your trust and support.
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Review from M T (Daughter-in-law of Resident) published on 11 April 2025
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Overall Experience
5.0 out of 5
Reply from Alice Ledwith, Customer Relations Manager at Ardtully Retirement Residence
Thank you so much for your kind words! We're truly grateful for your recognition of our staff - they genuinely care about creating a welcoming and supportive environment for all our residents. It's wonderful to hear that you feel the home offers a "home from home" experience, as that's exactly what we strive for every day. Your feedback means a lot to us!
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Review from Michael H (Son of Resident) published on 2 April 2025
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Overall Experience
5.0 out of 5
Reply from Merjury Clavadetscher, Home Manager at Ardtully Retirement Residence
Thank you so much for your amazing words ,we miss you guys a lot . It was a pleasure knowing mum and time we spent with mum was precious . She had the biggest smile and one of the biggest hearts. We miss her a lot .
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Review from Carol W (Daughter of Resident) published on 1 April 2025
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Overall Experience
5.0 out of 5
Reply from Merjury Clavadetscher, Home Manager at Ardtully Retirement Residence
Thank you for your amazing words , we really miss mum a lot . There is no Ardtully without mum , everyone misses her dearly . You are always welcome to visit us .
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Review from M F (Nephew of Resident) published on 19 March 2025
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Overall Experience
5.0 out of 5
Reply from Merjury Clavadetscher, Home Manager at Ardtully Retirement Residence
Thank you for your amazing words ,you guys are part of Ardtully family .
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Review from S B (Son of Resident) published on 28 February 2025
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Overall Experience
5.0 out of 5
Reply from Merjury Clavadetscher, Home Manager at Ardtully Retirement Residence
Our team is dedicated to providing a friendly and welcoming environment, and we're glad that you feel the care we strive to deliver for Dad. You are part of the Ardtully family, and you are always welcome.
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Review from Jane F (Sister of Resident) published on 10 January 2025
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Overall Experience
5.0 out of 5
Reply from Merjury Clavadetscher, Home Manager at Ardtully Retirement Residence
Thank You for these amazing words. I am glad your sister is settling very well and we love her very much. You are a part of our Ardtully family too and you are always welcome here.
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Review from Linda R (Daughter of Resident) published on 9 January 2025
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5.0 out of 5
Reply from Merjury Clavadetscher, Home Manager at Ardtully Retirement Residence
Thank you so much for your kind review! Were delighted to hear that your dad has received such excellent care and that you appreciate the kindness and attention from our staff. You are always welcome to Ardtully.
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Review from Eileen C (Friend of Resident) published on 19 November 2024
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Overall Experience
5.0 out of 5
Reply from Alison Gillespie, Administrator at Ardtully Retirement Residence
Thank you for your amazing review. We are so pleased you had an enjoyable visit. Please come back to visit us anytime.
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Review from Gillian S (Niece of Resident) published on 11 November 2024
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Overall Experience
5.0 out of 5
Reply from Merjury Clavadetscher, Home Manager at Ardtully Retirement Residence
Thank You for these amazing words, you are a part of our Ardtully family too. You are always welcome here.
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Review from H W (Daughter of Resident) published on 5 November 2024
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Overall Experience
5.0 out of 5
Reply from Faye Cottrell, Administrator at Ardtully Retirement Residence
Thank you so much for your kind review! Were delighted to hear that your mum has received such excellent care and that you appreciate the kindness and attention from our staff. It's wonderful to know that the activities and outings have made a positive impact. We strive to create a warm, family-like atmosphere and your feedback reaffirms our efforts. We're truly grateful to have you and your mum as part of the Ardtully community!
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Review from Josephine D (Friend of Resident) published on 29 October 2024
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Overall Experience
5.0 out of 5
Reply from Merjury Clavadetscher, Home Manager at Ardtully Retirement Residence
Thank you so much for your kind words! You are always welcome here at Ardtully.
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Review from P S (Sister of Resident) published on 29 October 2024
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Overall Experience
5.0 out of 5
Reply from Faye Cottrell, Administrator at Ardtully Retirement Residence
Thank you so much for your kind words! We're thrilled to hear that you enjoy your visits to Ardtully. Our team is dedicated to providing a friendly and welcoming environment and we're glad that you feel the care we strive to deliver. We look forward to seeing you again soon!
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Review from J A (Daughter of Resident) published on 23 October 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Faye Cottrell, Administrator at Ardtully Retirement Residence
Thank you so much for your kind words! We're thrilled to hear that your mum has settled in so well and that our team's care and support have made such a positive impact. Creating a warm and welcoming environment is our top priority, and it's heartwarming to know we've succeeded in making Ardtully feel like a home. If you have any further feedback or need anything, please don't hesitate to reach out!
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Review from Lisa P (Daughter of Resident) published on 11 October 2024
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Overall Experience
5.0 out of 5
Reply from Merjury Clavadetscher, Manager at Ardtully Retirement Residence
Thank you for your wonderful review! We're so pleased to hear that your father's respite care experience at Ardtully was positive. Our team strives to create a welcoming and caring environment for both residents and their families, so your kind words mean a lot to us. We truly appreciate your recommendation and are grateful for the trust you've placed in us. If you need anything in the future, don't hesitate to reach out!
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Review from Nadine C (Daughter of Resident) published on 11 October 2024
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Overall Experience
5.0 out of 5
Reply from Merjury Clavadetscher, Manager at Ardtully Retirement Residence
Thank you for your heartfelt review! We're so glad to hear that your father is happy and well cared for. Our dedicated team takes pride in building lasting relationships with residents, and it's wonderful to know that their patience and kindness have made a positive impact. We truly appreciate your support and will continue to provide the best care possible. Thank you for choosing us!
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Review from Ellie P (Granddaughter of Resident) published on 11 October 2024
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Overall Experience
5.0 out of 5
Reply from Merjury Clavadetscher, Manager at Ardtully Retirement Residence
Thank you for your wonderful review! We're delighted to hear that your grandad is well cared for and that our staff have made such a positive impression. Their dedication and kindness truly make a difference in our residents' lives. We appreciate your support and look forward to continuing to provide great care for your grandad!
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Review from Millie J (Relative of Resident) published on 11 October 2024
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Overall Experience
5.0 out of 5
Reply from Merjury Clavadetscher, Manager at Ardtully Retirement Residence
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience at Ardtully. Our team works hard to ensure that all residents receive the best care and enjoy engaging activities. Your appreciation means a lot to us, and we'll make sure to pass on your thanks to the carers. We look forward to welcoming you back soon!
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The Review Score of 9.9 (9.942) out of 10 for Ardtully Retirement Residence is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 55 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.942 for Ardtully Retirement Residence is calculated as follows: ( (625 Excellents x 5) + (18 Goods x 4) + (6 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 651 Ratings = 4.942
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Ardtully Retirement Residence is based on 54 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 54 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2022
Merjury is a dedicated and experienced care home manager with a passion for providing the best quality care. With 16 years of experience in the care industry, Merjury has developed a deep understanding of the needs and preferences of residents.
Having been with the company for 2 years, Merjury started as a senior and quickly progressed to the role of team manager. With the support of an exceptional team, Merjury then became the deputy manager and is now proudly serving as the home manager of Ardtully care home.
For Merjury, Ardtully is not just a workplace, but a home. The residents have become an extended family, and the care home is a warm and welcoming environment where everyone feels like they belong. Merjury firmly believes in the concept of "home to home" - where residents are embraced as part of the family.
Merjury's goal is to ensure that every resident receives the highest quality of care and feels happy and content in their home. Alongside this, Merjury also prioritizes the well-being of the staff, creating a positive and supportive work environment.
Merjury's favourite motto is "Let your smile change the world but don't let the world change your smile." This reflects Merjury's positive and optimistic outlook on life and the belief that a simple smile can make a significant difference in the lives of others.
Job Title: Head of Compliance
Joined: 2024
I joined PCG in April 2024 as the Head of Compliance, responsible for supporting all our homes to meet all the regulations and provide outstanding care. I previously worked at CQC and have a real passion for working with older people and having their voices heard and experiences the best they can be. I have 3 children and a French bulldog and am training to be a Psychotherapist.
