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Ardtully Retirement Residence has a Review Score of 9.9 (9.942) out of 10, based on 55 reviews in the last 2 years. Over all time Ardtully Retirement Residence has 81 reviews.
Review from L E (Daughter of Resident) published on 2 October 2024
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Overall Experience
5.0 out of 5
Reply from Merjury Clavadetscher, Home Manager at Ardtully Retirement Residence
Thank you so much for your kind words! Were delighted to hear that you had such a positive experience during your visit. Our team works hard to ensure that each resident feels cared for and valued and it's great to know that this was reflected in your experience. We take pride in offering a welcoming atmosphere and were glad that the food, drinks, and well-being activities met your expectations. Your feedback means a lot to us and will be sure to share it with our entire staff. Thanks again!
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Review from J P (Grandson of Resident) published on 30 September 2024
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Overall Experience
5.0 out of 5
Reply from Merjury Clavadetscher, Manager at Ardtully Retirement Residence
Thank you so much for your kind words! We're thrilled to hear that your Grandad is settled and happy. Our staff works hard to create a welcoming environment, and it's wonderful to know you appreciate our facilities. If you ever have any feedback or suggestions, please don't hesitate to reach out. We're here to help!
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Review from S P (Son of Resident) published on 27 September 2024
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Overall Experience
5.0 out of 5
Reply from Merjury Clavadetscher, Manager at Ardtully Retirement Residence
Thank you for your kind review, we appreciate your honest feedback and are extremely happy we are meeting all the required needs.
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Review from R F (Friend of Resident) published on 12 September 2024
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Overall Experience
5.0 out of 5
Reply from Merjury Clavadetscher, Home Manager at Ardtully Retirement Residence
Thank you for the amazing review, you are always welcome at our Ardtully family.
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Review from Ian M (Son of Resident) published on 30 August 2024
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5.0 out of 5
Reply from Merjury Clavadetscher, Home Manager at Ardtully Retirement Residence
Thank you for your review, your mum is a wonderful member of our Ardtully family and loves joining in with most of our activities.
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Review from J W (Daughter of Resident) published on 14 August 2024
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Overall Experience
5.0 out of 5
Reply from Merjury Clavadetscher, Home Manager at Ardtully Retirement Residence
Thank you, we love having mum here as her smile lights up the room. Your family are always welcome.
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Review from Richard C (Son of Resident) published on 12 August 2024
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Overall Experience
5.0 out of 5
Reply from Merjury Clavadetscher, Home Manager at Ardtully Retirement Residence
Thank you, we really appreciate your words of kindness, you are welcome at our happy home always.
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Review from Andrew P (Son of Resident) published on 12 August 2024
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Overall Experience
5.0 out of 5
Reply from Merjury Clavadetscher, Home Manager at Ardtully Retirement Residence
Thank you for your kind review; you are always welcome at Ardtully family.
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Review from C W (Grandson of Resident) published on 9 August 2024
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Overall Experience
5.0 out of 5
Reply from Merjury Clavadetscher, Home Manager at Ardtully Retirement Residence
Thank you for your kind review, we are blessed to have such a lovely person like your grandma as part of the Ardtully family.
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Review from D C (Son of Resident) published on 6 August 2024
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Overall Experience
5.0 out of 5
Reply from Merjury Clavadetscher, Home Manager at Ardtully Retirement Residence
What an amazing review, thank you for your kind words. Ardtully is truly a happy home. We are so pleased that you enjoy being with us.
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Review from Pat C (Friend of Resident) published on 5 August 2024
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5.0 out of 5
Reply from Merjury Clavadetscher, Home Manager at Ardtully Retirement Residence
Thank you for your kind words. You are a part of the Ardtully family, and we would love to have you visit us more.
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Review from S A (Wife of Resident) published on 26 July 2024
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Overall Experience
5.0 out of 5
Reply from Merjury Clavadetscher, Home Manager at Ardtully Retirement Residence
Thank you for your amazing feedback, we love having your husband here at Ardtully. He is a great addition to our family.
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Review from Garry H (Son-in-law of Resident) published on 25 July 2024
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5.0 out of 5
Reply from Merjury Clavadetscher, Home Manager at Ardtully Retirement Residence
Thank you very much for your kind review; we are so blessed to have Mum-in-law here as part of the Ardtully family. She teaches us how to dance and sing. We love them both.
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Review from Debra S (Daughter of Resident) published on 23 July 2024
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Overall Experience
5.0 out of 5
Reply from Merjury Clavadetscher, Home Manager at Ardtully Retirement Residence
Thank you for your amazing feedback, our home is our happy place where every resident is family. We love to welcome everyone to our home with a smile and a cuppa!!!
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Review from D H (Son of Resident) published on 18 July 2024
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Overall Experience
5.0 out of 5
Reply from Merjury Clavadetscher, Manager at Ardtully Retirement Residence
Thank you very much for your kind review, we are so blessed to have Mum as part of our family and to welcome you and your family into the home
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Review from P B (Son of Resident) published on 18 July 2024
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Overall Experience
5.0 out of 5
Reply from Merjury Clavadetscher, Manager at Ardtully Retirement Residence
Thank you very much for your kind words and positive review. We are very blessed.
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Review from J B (Husband of Resident) published on 18 July 2024
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Overall Experience
5.0 out of 5
Reply from Merjury Clavadetscher, Manager at Ardtully Retirement Residence
Thank you very much for your review and kind words. We are very blessed.
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Review from Gary M (Son of Resident) published on 12 July 2024
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Overall Experience
5.0 out of 5
Reply from Merjury Clavadetscher, Home Manager at Ardtully Retirement Residence
We are blessed to have such a special, loving couple as part of Ardtully family and we look forward to seeing you all, each time you visit them.
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Review from R W (Friend of Resident) published on 8 July 2024
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Overall Experience
5.0 out of 5
Reply from Merjury Clavadetscher, Home Manager at Ardtully Retirement Residence
We would be very pleased to have you here when you are ready. It's always nice to see you when you visit us.
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Review from D M (Son of Resident) published on 1 July 2024
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Overall Experience
5.0 out of 5
Reply from Merjury Clavadetscher, Home Manager at Ardtully Retirement Residence
We love having Mum and Daddy here, we enjoy having Daddy taking part in activities and we have a waiting list of visitors visiting Mum all the ladies are always excited to visit Mum and chat, which Mum enjoys as well.
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The Review Score of 9.9 (9.942) out of 10 for Ardtully Retirement Residence is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 55 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.942 for Ardtully Retirement Residence is calculated as follows: ( (625 Excellents x 5) + (18 Goods x 4) + (6 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 651 Ratings = 4.942
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Ardtully Retirement Residence is based on 54 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 54 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2022
Merjury is a dedicated and experienced care home manager with a passion for providing the best quality care. With 16 years of experience in the care industry, Merjury has developed a deep understanding of the needs and preferences of residents.
Having been with the company for 2 years, Merjury started as a senior and quickly progressed to the role of team manager. With the support of an exceptional team, Merjury then became the deputy manager and is now proudly serving as the home manager of Ardtully care home.
For Merjury, Ardtully is not just a workplace, but a home. The residents have become an extended family, and the care home is a warm and welcoming environment where everyone feels like they belong. Merjury firmly believes in the concept of "home to home" - where residents are embraced as part of the family.
Merjury's goal is to ensure that every resident receives the highest quality of care and feels happy and content in their home. Alongside this, Merjury also prioritizes the well-being of the staff, creating a positive and supportive work environment.
Merjury's favourite motto is "Let your smile change the world but don't let the world change your smile." This reflects Merjury's positive and optimistic outlook on life and the belief that a simple smile can make a significant difference in the lives of others.
Job Title: Head of Compliance
Joined: 2024
I joined PCG in April 2024 as the Head of Compliance, responsible for supporting all our homes to meet all the regulations and provide outstanding care. I previously worked at CQC and have a real passion for working with older people and having their voices heard and experiences the best they can be. I have 3 children and a French bulldog and am training to be a Psychotherapist.
