Ardtully Retirement Residence

Station Lane, Ingatestone CM4 0BL
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9.9 81 Reviews
  • Ardtully Retirement Residence, Ingatestone
Ardtully Retirement Residence is a charming care home located in the picturesque town of Ingatestone. With a capacity of 22 beds, this residence caters to individuals over the age of 65, providing a warm and welcoming environment for residents to call home. The care home offers personalised care and support services to meet the unique needs of each individual, ensuring their comfort and well-being. With a focus on creating a homely and supportive atmosphere, Ardtully Retirement Residence is dedicated to enhancing the quality of life for its residents.

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Care Provided by Ardtully Retirement Residence

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 26 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Merjury Clavadetscher (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1998
    • Number of floors: 3

Funding & Fees Guide for Ardtully Retirement Residence

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500

  • Please call the home for more information on fees and funding
  • (these prices are only a guideline, please contact Ardtully Retirement Residence to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Ardtully Retirement Residence Reviews (81)

Total of 81, showing 41-60
9.9

Ardtully Retirement Residence has a Review Score of 9.9 (9.942) out of 10, based on 55 reviews in the last 2 years. Over all time Ardtully Retirement Residence has 81 reviews.

Overall Experience

  • 70
  • 9
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Date Published

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Review from Kerry C (Daughter of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad came into Ardtully together and we as a family couldn't be happier!
Every effort has been made to make them happy and comfortable.
They have settled in very quickly.
We would 100% recommend Ardtully.

Reply from Merjury Clavadetscher, Home Manager at Ardtully Retirement Residence

We are blessed to have Mum and Dad here at Ardtully. It is a pleasure to see them laugh and sing together after 61 years, we love to hear all their beautiful stories. You are lucky to have such a special family and we look forward to seeing you all, each time you visit.


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Review from Joan M (Sister of Resident) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel the staff go above and beyond to make residents and visitors alike welcome and valued.
They all interact which makes the care home have a happy and lively atmosphere. Well done everyone.

Reply from Merjury Clavadetscher, Home Manager at Ardtully Retirement Residence

We are very happy to have your sister here at Ardtully, she has a great impact on our home. Everybody loves her and we are glad that you come to visit each week as you are also considered part of our family.


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Review from Heather P (Resident) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is very pleasant staying here, very comfortable.

Reply from Alice Ledwith at Ardtully Retirement Residence

Thank you so much for sharing your feedback. We are always working to meet all resident needs, so we are very pleased that you are comfortable and happy with our facilities.


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Review from Stacey L (Relative of Resident) published on 6 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

We were very happy with staff who cared for my husband's nan. Unfortunately, they put the fees up quite dramatically, which led the family with no choice but to move their mum. Which is understandably a distressing time for all, especially my husband's grandmother.
What I cannot get my head around
is, that to get care in this home you have to pay a month’s care as a deposit, more often than not, people have to make difficult decisions to place loved ones into care homes from them to live their last years of their life, so why on earth are you asking for nearly £6000 deposit in which is never going to get returned. Unfortunately, our family has no choice but to move their mum due to you being greedy and putting the price of care up and now you are refusing to pay the deposit back! Which is to go toward the cost of her care. Shame on you withholding a lady with dementia's money, who worked her whole life for what she has and she sadly doesn’t have the capacity to defend herself.

Reply from Merjury Clavadetscher, Home Manager at Ardtully Retirement Residence

We are sorry to hear about your concerns regarding the fees and deposit at our care home. We want to clarify that all fees, details of deposit and terms are clearly outlined in our residents' contracts which are agreed and signed prior to admission to one of our care homes, we endeavour to be transparent in our communication with families. We can assure you that our residents' well-being is a priority to us, and the matter of the deposit was dealt with directly with your husband's grandmother's next of kin, and an amicable agreement has been reached, this agreement has been confirmed as satisfactory by all parties concerned. We understand that moving a loved one to a new care home can be a distressing time, and we apologise for any inconvenience caused. We always strive to provide the best care possible for our residents and their families. Thank you for bringing this to our attention.


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Review from Spencer C (Son of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't fault the staff or management in any way.
Food is amazing, and Father was not wanting to be there but now loves it.
Couldn't be any more helpful, and welcome at any time of the day and not restricted to how many people either.

Reply from Merjury Clavadetscher, Home Manager at Ardtully Retirement Residence

It is a pleasure having Dad here. He brightens our day with his stories and experiences. He is lucky to have such a kind and caring family that come and visit and support him so often. We are one big happy family.


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Review from J A (Son of Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father receives here is faultless. He has never been happier; it is wonderful to see him constantly smiling. The staff go out of their way to ensure all resident's needs are met in full. The home has a real family atmosphere, activities and occasional trips out to keep residents stimulated.
Keep up your wonderful work. Thank you, team Ardtully.

Reply from Louise Hickman, Home Manager at Ardtully Retirement Residence

Thank you so much for your kind review. Your father keeps us smiling as much as we keep him smiling. It is a pleasure to have him with us.


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Review from John M (Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is smashing living at Ardtully.
The food is good.
Everyone is very friendly.

Reply from Louise Hickman, Home Manager at Ardtully Retirement Residence

Thank you for your kind review.
Its smashing to have you with us.


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Review from S W (Son of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ardtully Retirement Residence is a very welcoming retirement residence. It's management and day-to-day operation have improved vastly since it was taken over by the present owners.

Reply from Louise Hickman, Home Manager at Ardtully Retirement Residence

Thank you very much for your kind review. We are working hard to ensure that all aspects of the home are improved and that all residents and their families see the benefit of these. I am very pleased that you can see the improvements that we are making.


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Review from David W (Son of Resident) published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum arrived in May 2023 and settled really well.
All staff are great and keep relatives informed via Facebook.
Very good activities.

Reply from Louise Hickman, Home Manager at Ardtully Retirement Residence

Thank you so much for your kind review. It means alot to us here at Ardtully to know that you and your family are happy with the care that we provide.


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Review from Pam A (Daughter of Resident) published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise the staff and management enough. Everyone's brilliant.
Takes a lot of pressure off me and my family. They're great.

Reply from Louise Hickman, Home Manager at Ardtully Retirement Residence

Thank you so much for your lovely review. It is a pleasure to care for your family member, and always lovely to see you when you visit.


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Review from Edna B (Resident) assisted by family/friend published on 2 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love living at Ardtully, where the carers are wonderful; they are there for every help I need. We are regularly taken on trips and have lots of activities to fill our day.

Reply from Louise Hickman, Home Manager at Ardtully Retirement Residence

We love you living here. Thank you for such a lovely review.


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Review from R H (Son of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are fantastic and look after my mum with so much care. They will do anything for her ad she is so happy to be a resident, the staff are always friendly towards me and her friends that visit her. I'm so glad I found Ardtully, as my main concern was that my mum was happy and looked after.
I couldn't have wished for a better place for her to see her remaining years in.

Reply from Louise Hickman, Home Manager at Ardtully Retirement Residence

Thank you so much for your kind review. It is a pleasure to care for your mum and to know that she is happy means everything to us.


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Review from Christine W (Daughter of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum initially came to Ardtully for two week respite after being discharged from hospital too early following breaking her hip. She suffers from Alzheimer's and wasn't coping well at home. She initially wasn't happy moving into the care home but is now happy and settled and I think it's a lovely environment
for her having other people around. All the staff are lovely and very welcoming whatever time you visit and they are always organising activities and trips into town.

Reply from Louise Hickman, Home Manager at Ardtully Retirement Residence

Thank you so much for your lovely review. It means so much to us that your mum feels settled and she is very much a part of the Ardtully family.


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Review from D H (Niece of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I come I'm never disappointed. Clean and tidy, very welcoming. Since my relative settled down they seem calm and happy. The staff are very caring and I notice they go over and above their job. It's a pleasure to visit.

Reply from Louise Hickman, Home Manager at Ardtully Retirement Residence

Thank you so much for your kind review. We always strive to ensure that our residents are happy and well cared for at all times. It is always a pleasure to see you visit.


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Review from S M (Sister-in-law of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law has recently moved to Ardtully and is settling in well. He has very good care and relates well to the staff with various activities provided. The food is varied and the routine is suitable to his needs, outings are provided and there are opportunities to make local contacts in the
community.

Reply from Louise Hickman, Home Manager at Ardtully Retirement Residence

Thank you very much for your kind review, it is a pleasure to have your brother-in-law with us.


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Review from Kanai C (Respite Resident) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was discharged from the hospital on 08/02/23 and came to the care home where I had a fantastic reception and was escorted all the way to the dining table. Then every care was taken to escort me up to my room which was clean and tidy and the manager explained everything in a clear and concise way.
I came home after 11 days where I was treated very nicely all along.

Reply from Louise Hickman, Home Manager at Ardtully Retirement Residence

Thank you so much for your kind review. It was a pleasure having you with us.


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Review from Sarah S (Daughter of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's care with Ardtully was exceptional. The staff were warm and very professional. My mother had dementia and her condition could leave her feeling vulnerable. The staff consistently kept her calm and safe. I could not have wished for a more homely and warm environment for my mother to spend
her final days.

Reply from Louise Hickman, Home Manager at Ardtully Retirement Residence

Thank you so much for your lovely review. It was a pleasure to have cared for your mum.


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Review from Wendy D (Private Carer of Resident) published on 31 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident was made very welcome, she had a lovely room, all set up for her needs. All the staff were more than helpful, friendly, couldn't do enough for her. She was treated really well, everyone went over and above, not only for her but family/friends and carer. Thank you so much. You're all amazing.

Reply from Louise Hickman, Home Manager at Ardtully Retirement Residence

Thank you so much for your lovely review. We are so pleased that the respite stay went well and that you were happy with the care that our team delivered. We strive to ensure that our residents are well cared for and that families feel equally as welcome here at Ardtully Retirement Residence. We look forward to seeing you all again when you need us.


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Review from Marie D (Respite Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I booked into Ardtully Residence for 10 days of respite care following a hip operation. I was pleased to be shown to a large, bright room with TV, toilet and washing facilities. Being tired after surgery I decided to take meals in my room and was pleased to have a choice for each meal. The staff of
all ages were kind, thoughtful and responded when I asked for help - without question. This was particularly kind during the night hours and when I need personal assistance. There was a nice warm atmosphere in the home and it was obvious that the staff enjoyed their work.

Reply from Kim Currie, Home Manager at Ardtully Retirement Residence

We are delighted that you enjoyed your stay with us and hope you will stay with us again in the future.


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Review from Brian M (Resident) published on 28 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so looked after and extremely grateful to everyone for the care shown to me. Thank you to all.

Reply from Kim Currie, Home Manager at Ardtully Retirement Residence

We appreciate your feedback Brian and are very happy that you enjoyed your stay with us.


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Current Review Score: 9.9 (9.942)

Overview of Review Score

The Review Score of 9.9 (9.942) out of 10 for Ardtully Retirement Residence is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 55 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.942 for Ardtully Retirement Residence is calculated as follows: ( (625 Excellents x 5) + (18 Goods x 4) + (6 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 651 Ratings = 4.942

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ardtully Retirement Residence is based on 54 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 54 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

Merjury

Merjury Clavadetscher

Job Title: Home Manager

Joined: 2022

Merjury is a dedicated and experienced care home manager with a passion for providing the best quality care. With 16 years of experience in the care industry, Merjury has developed a deep understanding of the needs and preferences of residents.

Having been with the company for 2 years, Merjury started as a senior and quickly progressed to the role of team manager. With the support of an exceptional team, Merjury then became the deputy manager and is now proudly serving as the home manager of Ardtully care home.

For Merjury, Ardtully is not just a workplace, but a home. The residents have become an extended family, and the care home is a warm and welcoming environment where everyone feels like they belong. Merjury firmly believes in the concept of "home to home" - where residents are embraced as part of the family.

Merjury's goal is to ensure that every resident receives the highest quality of care and feels happy and content in their home. Alongside this, Merjury also prioritizes the well-being of the staff, creating a positive and supportive work environment.

Merjury's favourite motto is "Let your smile change the world but don't let the world change your smile." This reflects Merjury's positive and optimistic outlook on life and the belief that a simple smile can make a significant difference in the lives of others.


Gemma

Gemma Jackson

Job Title: Head of Compliance

Joined: 2024

I joined PCG in April 2024 as the Head of Compliance, responsible for supporting all our homes to meet all the regulations and provide outstanding care. I previously worked at CQC and have a real passion for working with older people and having their voices heard and experiences the best they can be. I have 3 children and a French bulldog and am training to be a Psychotherapist.