Ardtully Retirement Residence

Station Lane, Ingatestone CM4 0BL
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9.9 81 Reviews
Ardtully Retirement Residence is a charming care home located in the picturesque town of Ingatestone. With a capacity of 22 beds, this residence caters to individuals over the age of 65, providing a warm and welcoming environment for residents to call home. The care home offers personalised care and support services to meet the unique needs of each individual, ensuring their comfort and well-being. With a focus on creating a homely and supportive atmosphere, Ardtully Retirement Residence is dedicated to enhancing the quality of life for its residents.
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Care Provided by Ardtully Retirement Residence

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 26 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Merjury Clavadetscher (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1998
    • Number of floors: 3

Funding & Fees Guide for Ardtully Retirement Residence

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Dementia Care from £1,500

  • Please call the home for more information on fees and funding
  • (these prices are only a guideline, please contact Ardtully Retirement Residence to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Ardtully Retirement Residence Reviews (81)

Total of 81, showing 61-80
9.9

Ardtully Retirement Residence has a Review Score of 9.9 (9.942) out of 10, based on 55 reviews in the last 2 years. Over all time Ardtully Retirement Residence has 81 reviews.

Overall Experience

  • 70
  • 9
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  • 1
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Review from Michael (Son of Resident) published on 11 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ardtully Retirement Residence sets the standard for care and trust in its sector. Management and staff are dedicated to the well-being of its residents. Other than provide your loved one with a home from home environment they also keep you informed. Due to the pandemic, they have taken every precaution
necessary to maintain a safe environment, yet still, have the time to take calls and keep you in touch with the person in care. First-class, in what are challenging times for all of us.

Reply from Kim Currie, Home Manager at Ardtully Retirement Residence

Thank you so much for your review it means so much to have your confidence in our service.


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Review from Kate H (Daughter of Resident) published on 19 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A home from home. Excellent, caring staff in a very warm and homely environment.

Reply from Kim Currie, Home Manager at Ardtully Retirement Residence

Thank you Kate for your kind review we will let our staff know how much you appreciate them.


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Review from H P (Friend of Resident) published on 19 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is small and homely. The staff are friendly, caring and very professional. Individual needs are catered for as far as possible. It is always very clean, bedding and clothing changed daily. There are various activities to be enjoyed. The staff have been incredible during the Corona Virus pandemic
and the residents safe and well.

Reply from Kim Currie, Home Manager at Ardtully Retirement Residence

Thank you so much for your lovely review that I will share with all our staff.


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Review from Gill C (Wife of Resident) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At this very difficult time for all care homes, their residents and the families of residents and carers, I must commend Ardtully for keeping everyone in their care, free from Covid19, as far as I know. I fully understand why I have not been able to visit my husband since March, but it has been so very
hard. I have seen him only twice and that was from outside his window. Heartbreaking!

Reply from Kim Currie, Home Manager at Ardtully Retirement Residence

Thank you so much for your positive review. We will continue to do everything we can to keep our home, our residents and our staff safe.


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Review from Janet C (Wife of Resident) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Overall I feel the home did not offer the most suitable environment for end of life care for my husband. There were great inconsistencies in the quality of staffing abilities offered. My first desire to move him to a hospice or dedicated nursing home, would in hindsight, have been preferable. I found
in particular, one of the most senior staff to be hugely inconsistent with his advice and quite frankly at times less than a hundred per cent truthful. The room itself was shabby and I was unhappy with the cleanliness. Dirty used tissues left on the floor for over a week. The carpet not vacuumed for days and towels not replaced in the bathroom.

Reply from Kim Currie, Home Manager at Ardtully Retirement Residence

We are sorry that Ardtully Retirement Residence fell short of your expectation. Thank you for taking the time to feedback on areas where you felt we could have done better. We will review our service with your comments in mind so that we can make any improvements to the care and support provided to our residents and their families. Our thoughts are with you at this very sad and difficult time.


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Review from Andrew C (Son of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have always been available for information, remotely or when visiting.
The staff are very resourceful and keep the residents happy, even during the covid lockdown.
The building, rooms, common areas and gardens are very conclusive to happy residents.

Reply from Kim Currie, Home Manager at Ardtully Retirement Residence

Thank you so much for your lovely feedback, I will share your comments with our staff.


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Review from K A (Daughter of Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the care and consideration during this difficult period, and during normal operating times.

Reply from Kim Currie, Home Manager at Ardtully Retirement Residence

Thank you for your review this supports us to continue to improve the service we offer.


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Review from B S (Stepdaughter of Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming when you visit.
Staff lovely - residents always seem happy.
Activities all very good - keeps them occupied.

Reply from Kim Currie, Home Manager at Ardtully Retirement Residence

Thank you for your comments I will pass this on to the staff at Ardtully.


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Review from Mary R (Friend of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend's mother goes into Ardtully Ingatestone for respite and I visit her whilst there. I have always been treated with respect from the staff; the place looks clean and tidy and it has a friendly atmosphere.

Reply from Kim Currie, Home Manager at Ardtully Retirement Residence

Thank you for posting such a positive review. It is always lovely to have feedback.


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Review from Gladys A (Resident) published on 10 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The services are not provided properly in the house.

Reply from Kim Currie, Home Manager at Ardtully Retirement Residence

Thank you for your feedback. Let's chat about the things that are not working properly and see if we can make some improvements.


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Review from Francismara G (Friend of Resident) published on 10 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been at Ardtully for a few years now, she is always happy when I visit her. Good comments, I would really recommend it.

Reply from Kim Currie, Home Manager at Ardtully Retirement Residence

Thank you for recommending us! I will share your positive comments with our staff and residents.


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Review from Suzanne S (Goddaughter of Resident) published on 10 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My godmother has been the most relaxed and content since she has been at Ardtully Retirement home - at our last visit, she was brighter and sparkier than our previous visit. Thank you for looking after her. She is better for being in your care.

Reply from Kim Currie, Home Manager at Ardtully Retirement Residence

Thank you so much for your comments we delighted that your godmother is happy living at Ardtully


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Review from Michael F (Son of Resident) published on 10 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Ardtully Retirement Residence for 2 years after falling and breaking her hip and neck. In all that time I have found the staff friendly, professional and well trained and who will always offer to help. My mum feels at home in Ardtully and I would highly recommend it.

Reply from Kim Currie, Home Manager at Ardtully Retirement Residence

Thank you so much for your kind comments and recommendation. I will share your review with our staff and residents as it is always lovely to hear that our residents are happy and that they feel at home.


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Review from J F (Grandson of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Yes, the home is very well run and organised.

Reply from Kim Currie, Home Manager at Ardtully Retirement Residence

Thank you for your positive review I will be sure to pass your kind comments on to our staff.


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Review from Alan S (Son of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum first came to this home in July, she has settled in well, the level of care has been good.
My mum has dementia and all her needs are being catered for and she doesn't seem to be stressed, she is actually calm and relaxed due to the care she is receiving.

Reply from Kim Currie, Home Manager at Ardtully Retirement Residence

Thank you for such a lovely review. We are so please that your Mum has settled in so well.


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Review from Jayne N (Daughter of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall pleased with the care my mum receives as a resident. The staff and manager are very kind and when something needs doing it is carried out. In the last couple of years, the friendly atmosphere has changed as the result of some personal leaving who gave a more friendly approach to the home, this
is why the home was chosen in the first place.


May I take this opportunity to mention about some simple changes which may be helpful to residents.


- Having satellite TV in the main lounge would give residents more choice of what to watch - concerts etc. The TV is just put on every day with the same programmes. If the carers could spend a little bit of time finding something of interest this may be useful.


- Sometimes offering hot chocolate or nice milky coffees when serving teas and coffee would be nice for residents.


- Staff sitting down with residents and having a little conversation a lot more.


- Better quality of food.


- Trying things like robotic cats for dementia patients who used to have pets.


Reply from Jeanette Stapley, Home Manager at Ardtully Retirement Residence

Thank you for your review and thoughts on our service. We are always open to suggestions to improve our service and I will discuss your ideas and feedback with our residents, carers and kitchen staff.


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Review from S B (Son of Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring and attentive staff.

Reply from Jeanette Stapley, Home Manager at Ardtully Retirement Residence

Thank you for your lovely review and comments.


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Review from Suzy S (Relative of Resident) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are very pleased with my relatives care/treatment and how she is treated with kindness and care. The staff are always kind, happy and understanding which we are so grateful of how they keep her in a loving, respectful environment. The only sad thing is how much the price is for private
care but I know this is out of the caring environment hands. Thank you to all the staff for looking after her so well.

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Review from Audrey A (Resident) published on 11 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone was very caring and kind. The food was reasonable. There were some nice activities.

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Review from Elaine J (Daughter of Resident) published on 6 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved in a few months ago and from the start we were all made to feel very welcome. Staff checked mum was happy with the day to day systems. Loss of weight was an issue before but the exceptionally high standard of meals has meant mum is now putting on weight and enjoys eating out again. She really
enjoys the activities, especially the fitness sessions and gardening/flowers based activities. Ardtully is a very safe environment, the rooms are of a high standard and mum loves the garden. All the staff are always very kind and considerate, polite and warm in all dealings with mum. She is happy.

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Current Review Score: 9.9 (9.942)

Overview of Review Score

The Review Score of 9.9 (9.942) out of 10 for Ardtully Retirement Residence is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 55 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.942 for Ardtully Retirement Residence is calculated as follows: ( (625 Excellents x 5) + (18 Goods x 4) + (6 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 651 Ratings = 4.942

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ardtully Retirement Residence is based on 54 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 54 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

Top 20 Mid-size Care Home Groups 2025

Recipient: Premium Care Group

Date: Friday 31 Jan 2025 More details

News (12) & Events (2)

News

Upcoming Events

Meet the Team (2)

Merjury

Merjury Clavadetscher

Job Title: Home Manager

Joined: 2022

Merjury is a dedicated and experienced care home manager with a passion for providing the best quality care. With 16 years of experience in the care industry, Merjury has developed a deep understanding of the needs and preferences of residents.

Having been with the company for 2 years, Merjury started as a senior and quickly progressed to the role of team manager. With the support of an exceptional team, Merjury then became the deputy manager and is now proudly serving as the home manager of Ardtully care home.

For Merjury, Ardtully is not just a workplace, but a home. The residents have become an extended family, and the care home is a warm and welcoming environment where everyone feels like they belong. Merjury firmly believes in the concept of "home to home" - where residents are embraced as part of the family.

Merjury's goal is to ensure that every resident receives the highest quality of care and feels happy and content in their home. Alongside this, Merjury also prioritizes the well-being of the staff, creating a positive and supportive work environment.

Merjury's favourite motto is "Let your smile change the world but don't let the world change your smile." This reflects Merjury's positive and optimistic outlook on life and the belief that a simple smile can make a significant difference in the lives of others.

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Gemma

Gemma Jackson

Job Title: Head of Compliance

Joined: 2024

I joined PCG in April 2024 as the Head of Compliance, responsible for supporting all our homes to meet all the regulations and provide outstanding care. I previously worked at CQC and have a real passion for working with older people and having their voices heard and experiences the best they can be. I have 3 children and a French bulldog and am training to be a Psychotherapist.

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