Ashlyn Care Home

Vicarage Wood, Harlow CM20 3HD
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9.2 49 Reviews
  • Ashlyn Care Home, Harlow
Ashlyn Care Home is a friendly and relaxed place for elderly people to live. It is registered for residential and dementia care.

It encourages residents and visiting families and friends to be fully involved in the day-to-day life of the home including activities. All visitors are welcome to join residents for meals, when possible. Above all, staff believe in a flexible person-centred approach.

The large, enclosed garden areas provide a variety of outside space and are fully accessible for wheelchairs. Catering and laundry facilities are created to provide excellent services for residents, as well as a safe and pleasant working environment for staff.

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Care Provided by Ashlyn Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Ruth Halls (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (56)
    • Couples/Companion Rooms (2)

Funding & Fees Guide for Ashlyn Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free parking at the front of the home


Ashlyn Care Home Reviews (49)

Total of 49, showing 1-20
9.2

Ashlyn Care Home has a Review Score of 9.2 (9.227) out of 10, based on 8 reviews in the last 2 years. Over all time Ashlyn Care Home has 49 reviews.

Overall Experience

  • 39
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Review from K P (Respite Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As always I have enjoyed my stay here. The staff are always friendly and welcoming. The food choices could be better.

Reply from Ruth Halls, Home Manager at Ashlyn Care Home

Thank you for your kind review, it is always lovely to see you when you stay at Ashlyn's. It is important for us to receive feedback from people using the service as it helps the team and I review our practices and make changes where necessary to ensure that everyone's stay is a positive experience. Thank you again for taking the time to review Ashlyn and the team and I wish you well.


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Review from K B (Daughter of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Ashlyn's for one week's respite. When I was visiting and researching a home for her, I was immediately struck by how friendly all the staff were, how well they seemed to know their residents and interacted with them/
When my mum came for her respite, there was initially a problem
with the bed, but it was sorted out immediately, and the staff were amazing. The manager, deputy manager and receptionists all spoke to me and made sure I was happy. They were so helpful and friendly.

Reply from Laura Nightingale, Sales and Marketing Business Partner at Ashlyn Care Home

Thank you for taking the time to leave such a wonderful review of Ashlyn Care Home. We are pleased that your mother's respite stay went well and the team were so helpful to you. We will pass on your lovely comments to the team.


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Review from Susan M (Daughter of Resident) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am overall happy with my mum's care, but on occasions as she is immobile she has to wait to go to the bathroom, which I find frustrating. I think there should be more carers and equipment in the home. The ones who are there are brilliant. Sadly, a lot of carers have left, which is a great shame. Also
more tea and coffee should be provided.

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Review from Natasha B (Daughter-in-law of Resident) published on 16 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashlyn Care Home has been a godsend. The staff are amazing, so caring, funny and helpful, they all go above and beyond. I love visiting my father-in-law, knowing he is happy and content.
The home is always clean and put on activities for the residents.

Reply from Laura Nightingale, Sales and Marketing Business Partner at Ashlyn Care Home

Thank you for taking the time to write this five-star review of Ashlyn Care Home. We are pleased to hear your father-in-law is happy and that you love visiting. We will pass on your comments to the team.


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Review from S C (Respite Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for a pleasant stay. Well looked after, miss you on leaving. The kindness of the staff, care and expertise goes a long way.

Reply from Laura Nightingale, Sales and Marketing Business Partner at Ashlyn Care Home

Thank you for taking the time to leave such a lovely review, we will pass your kind comments on to the team.


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Review from Richard B (Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashlyn Care Home offer one service which goes above and beyond! My mother is safe and well looked after. I cannot fault the team at Ashlyn.

Reply from Laura Nightingale, Sales and Marketing Business Partner at Ashlyn Care Home

Thank you for taking the time to leave a review of Ashlyn Care Home. The team go above and beyond to deliver exceptional care, and they will be delighted with your comments.


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Review from A W (Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A well run caring home with excellent staff.

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Review from T H (Daughter of Resident) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I honestly feel like Ashlyn Care Home has saved my mums life. I've seen such a change in her she has put on weight thanks to the great food and regular meals which she didn't do for herself at home. Her mental health has improved thanks to regular stimulation from the chats with staff and events the
home plans. She wasn't keen to go into a home to start but now she has a new lease of life and is very happy being part of the Ashlyn family. All the staff we meet are friendly and helpful and were great with advice for me when my mum first arrived. I really can't thank them all enough they do an amazing job despite it being very challenging at times.

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Review from P K (Daughter of Resident) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with Ashlyns. Our mu has settled in well. We find the staff from reception, domestic and care all very pleasant and helpful to us. Mum has got quite attached to some of the cares, who are very patient with her so it's been sad to see one or two of them leave.

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Review from Jennifer H (Daughter of Resident) published on 3 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We always get a warm welcome when we arrive to see Mum. Staff are very helpful from all departments. We are listened to and action is taken when we have any concerns. Mum has not been so contented for a number of years, so thank you Ashlyn's, for your professional care, support and love for my mum.
We know it is not always easy!

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Review from Steven H (Son-in-law of Resident) published on 3 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful, friendly staff. Always ready to answer questions and discuss care and any concerns. My mother-in-law seems very contented in the dementia unit.

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Review from Gemma H (Granddaughter of Resident) published on 29 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Ashlyn is wonderful. My nan has the best care, and she enjoys the great food on offer. We, as a family, feel that Nan is treated with respect and genuine care. We couldn't be happier with the attention she receives, and all the residents are treated as individuals.
We did have issues with
the hot water supply, but I believe this is resolved now.

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Review from Michelle F (Daughter of Resident) published on 25 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Was refused entry to my mum yet again due to lockdown and I'm a caregiver. Not being kept informed or updated. The key worker refused to allow me in, blocking me. We had no notification prior. Totally disgusting care and treatment.

Reply from Matt Abbotson, Home Manager at Ashlyn Care Home

Thank you for sharing your feedback. We take comments such as this seriously as it does not reflect the usual positive feedback we receive.
As the care home experienced an outbreak of COVID-19, we were required to follow advice from our Local Authority to close the home to visitors until it was safe to re-open. As you are not the essential caregiver for your mum, we were unable to allow you to visit during this time. Whilst we understand your frustration in being unable to visit during this time, we are required to follow this guidance in order to keep the people who live and work in our care home as safe as possible. Our key priority is always the safety of the people we support.
If the home needs to close during an outbreak, our team always does all we can to ensure people don't feel lonely. We understand the importance of keeping in touch with loved ones, so we will always support people to have video and telephone calls with their family and friends.


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Review from Margaret W (Niece of Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was a resident for three years and was always wheelchair-bound. The staff cared for her in her wheelchair using hoists etc. so she needed a lot of support. She was also very frail, aged 94-97 in the home. The premises are spotlessly clean and there is a very calm atmosphere.
Ashlyn Care Home
staff have always been available to discuss my aunt, especially the busy care home manager. An open and transparent atmosphere is the norm.

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Review from Maureen H (Respite Resident) assisted by family/friend published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since living here, I have met some nice friends, and the staff are all very helpful and friendly.

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Review from George H (Wife of Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was sent here for rehab after an ankle op. The room was comfortable and clean. But the best part was the staff, nothing was too much trouble, they were all kind and sympathetic to my wife and to me as well. The management was approachable and helpful. A great team.

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Review from Denise H (Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff had the biggest smiles, they couldn't do enough for me. I will be forever grateful to them for helping me get through this painful ordeal. Thank you from the bottom of my heart.

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Review from Lisa P (Daughter of Resident) published on 4 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The greatest carers, most care so much like the residents are their family. I do worry about understaffing at weekends and the huge lack of really good activities. All residents love playing ball, music, etc. Beautiful gardens, yet residents hardly get taken out (sad). Room is very clean. The dining
room and lounge could really do with more hygiene and better cleaning. The chef cares so much - amazing food - sweet man.

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Review from J H (Daughter of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Ashlyn is always clean and welcoming. The staff are very friendly and there’s a nice atmosphere. Residents are well cared for and always clean and tidy. There are lots of activities and events to stimulate them and my mum enjoys the food.

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Review from Susan C (Daughter of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not praise all the staff enough my mother has only been with you for 6 weeks and the change is overwhelming. The help all the staff from reception to cleaners that I've received is second to none. My mother is happy and content and I have all the staff to thank for that. So I thank you all from
the bottom of my heart. It was the hardest decision that I had to make about mum going into a care home. But I'm so glad I made the right one.

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Current Review Score: 9.2 (9.227)

Overview of Review Score

The Review Score of 9.2 (9.227) out of 10 for Ashlyn Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.760 for Ashlyn Care Home is calculated as follows: ( (76 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 96 Ratings = 4.76

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.467 Points relating to the number of positive Reviews for Ashlyn Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 8 Positive Reviews ÷ 12 = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (1)

Ruth

Ruth Halls

Job Title: Home Manager

Joined: 2021

I started working at Ashlyn Care Home since Aug 2023 but was previously Home Manager at Sister home Abbot Care Home and joined them on 1st March 2021. I have been a qualified Nurse for 32 years


I love seeing people thrive in our care. It’s especially rewarding to witness people regaining their independence and hearing positive comments from themselves and
their families.


My team at Ashlyn Care Home are an incredible bunch, very hard working and, always put the people we care for first. I’m incredibly honoured to call these people my colleagues.


Caring for people has always been my passion, but when I started, I wasn’t sure where it would take me. It’s certainly been a journey, but I wouldn’t change it for the world.


Frequently Asked Questions about Ashlyn Care Home

What types of Care is Ashlyn Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ashlyn Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Ashlyn Care Home have?

There are 56 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Ashlyn Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashlyn Care Home to the centre of Harlow?

0.7 mile(s) as the crow flies, distance by road may be significantly further.