Ashlyn Care Home

Vicarage Wood, Harlow CM20 3HD
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9.2 49 Reviews
  • Ashlyn Care Home, Harlow
Ashlyn Care Home is a friendly and relaxed place for elderly people to live. It is registered for residential and dementia care.

It encourages residents and visiting families and friends to be fully involved in the day-to-day life of the home including activities. All visitors are welcome to join residents for meals, when possible. Above all, staff believe in a flexible person-centred approach.

The large, enclosed garden areas provide a variety of outside space and are fully accessible for wheelchairs. Catering and laundry facilities are created to provide excellent services for residents, as well as a safe and pleasant working environment for staff.

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Care Provided by Ashlyn Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Ruth Halls (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (56)
    • Couples/Companion Rooms (2)

Funding & Fees Guide for Ashlyn Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free parking at the front of the home


Ashlyn Care Home Reviews (49)

Total of 49, showing 21-40
9.2

Ashlyn Care Home has a Review Score of 9.2 (9.227) out of 10, based on 8 reviews in the last 2 years. Over all time Ashlyn Care Home has 49 reviews.

Overall Experience

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Review from Anita M (Daughter of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Ashlyn Care Home for 3 years. She lost the love of her life after 58 yrs of marriage, she needed extra support so lost her home, then some 4 months later Covid hit and to her, she lost her family too. Mum instantly was welcomed into the Ashlyn family. We got comfort knowing
how well her needs were being met. Mum was frightened of covid and felt she was waiting like a sitting Duck to catch the virus. The home and management team kept us families informed at every stage at almost weekly changes the Government were making for Care homes. Often public knowing things before the homes themselves. I still felt included in her care plans and safety. Staff rallied around to ensure all residents were as safe as they could be. Some staff not going home for days on end not to spread or be a spreader of the virus. Mum is now end of life, the care she is getting is wonderful. She feels this is home, the much loved staff part of our family. Thank you for caring for my Mum x

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Review from Sue B (Daughter of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a wonderful day visiting mum and enjoying the platinum jubilee day. All the staff had worked so hard and made us all feel very welcome. Food was amazing and plenty of drinks were available and the activities table was suitable for all ages. Big thank you to all staff

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Review from Kim A (Daughter of Resident) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother (aged 92) went into the care home beginning of September 2021, she has settled in very well, the staff are all very, very helpful and friendly. Nothing is too much trouble. We chose Ashlyn because after visiting a few different homes, Ashlyn had the personal touch.

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Review from Alan D (Son of Resident) published on 23 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum (87) was placed into Ashlyn in mid-July having been hospitalised for 3 weeks when it became obvious that she would be unable to return to live at home. The staff at Ashlyn have been wonderful in every respect, with regards to both looking after her and caring for her needs, and also in helping
to see her family through a difficult period of adjustment. We chose Ashlyn in the first place following our tour based on the positive feelings we felt whilst looking around and chatting to the staff and feel that mum really is in the right place for her.

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Review from Wendy T (Daughter of Resident) published on 26 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wonderful mother was a resident at Ashlyn’s from August 2013 until she peacefully passed away in April 2021.
Throughout her time at Ashlyn’s she was extremely well cared for, nothing was ever too much trouble for both managers and their teams.
She was so happy there and as her daughter I couldn’t
ask for more.
I was always made aware of any issue or when Mum was unwell or needed anything.
During her last week of life, the teams went above and beyond to ensure my mum was never in discomfort and treated with the dignity she deserved.
The support the manager and teams gave to my partner and I was amazing and I will forever be thankful that Mum lived at Ashlyn’s and stayed there until the end.

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Review from Tom M (Son of Resident) published on 26 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident in Ashlyn Care Home for almost two years. During this time the help, kindness and support - both physical and emotional - Mum has received has been outstanding. But the support they have extended to us as her family has been equally incredible - nothing is ever too much trouble.
The care provided by the whole team at Ashlyn during Covid-19 has been particularly commendable. They have, of course, ensured full compliance with all government guidelines but more than that they have extended their efforts even further to mitigate the impact and ensure that all residents remain safe and well cared for. We all want to know that our loved ones are safe and genuinely cared for - I cannot think of a better environment than Ashlyn to be confident that my Mum is. We cannot recommend Ashlyn Care Home highly enough. Thank you.

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Review from Theresa A (Daughter of Resident) published on 26 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Ashlyn's for 2 years and I cannot recommend the home highly enough. The staff - care, manager, administration, catering and entertainment all work together as a close-knit team and their priority is always the welfare of the resident. My mum has dementia so her behaviour
can be challenging at times but she is always treated with kindness, understanding and the utmost respect. The past year has been particularly difficult for everyone but again the staff within the home have met all the challenges head-on. They have kept the residents safe but done their best to make sure that all relatives can "see" their loved ones either via Zoom or pod visits. They have also done a fantastic job at keeping everyone entertained and spirits high.


In summary this is a lovely home mostly because the Staff are so caring and kind and I would thoroughly recommend it to anyone looking for somewhere for a relative.


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Review from Marion M (Daughter of Resident) published on 26 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the wonderful team at Ashlyns. Mum has been a resident there for nearly two years. We have loved seeing all the activities that were organised for the residents (pre-Covid) and the photos that have been made available. During the past year, Ashlyn has coped so well with everything
that has been thrown at them during lockdown – adhering to government guidance re PPE and visiting arrangements etc. It has been such a relief to know that Mum has been looked after during this particularly difficult time.
Unfortunately Mum went into hospital recently however the team has fully supported us throughout and we have been so grateful to them. The whole team – management, front office, carers, catering and cleaners – are professional, friendly and helpful and we would like them to know that their efforts are hugely appreciated.

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Review from Clive S (Sister of Resident) published on 20 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The family would like to say a big thank you to each and every one of you, every person we have met or encountered who works at Ashlyn are amazing. Their attitude and work ethic is second to none, they are a dedicated team who give their all to ensure that their residents are as comfortable as they
can be. They work tirelessly at caring for, entertaining, and communicating with everyone, and they make everyone’s stay there a memorable one.
Considering this could be their last place of residence, they could not be in a better place, everyone we see and talk to, all feel the same way, and are happy to be in such a caring thoughtful place. We are sure the relatives of your other residents have the same opinion as ours. I think everyone knows how difficult it is for people to do a job like yours, and it takes a special kind of person to do what you do, and they should all be proud of the job they do, and how they do it.

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Review from Tom J (Grandson of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing, simply 5 star. Lovely to know my wife's grandmother is being cared for so well.

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Review from Jodie J (Granddaughter of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful place for my nanny to call her home. The staff are friendly, patient and kind to all who reside there. The food served is fit for a king.

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Review from Jack J (Great-grandson of Resident) published on 31 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the home because of Flossy the dog, as she makes everyone there smile.

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Review from D H (Son of Resident) published on 24 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding. All of the staff, from the manager to the cleaning and catering staff are excellent, friendly and caring and all seem to be happy to be there.
Mum's care is faultless and she has settled in very quickly.

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Review from B D (Daughter of Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm so pleased that I chose Ashlyn Care Home because the staff, manager, always made us welcome. The care my mum received was exceptional throughout mum's stay until she passed away on 27th September 2019. We can not thank them all. They need to be awarded prizes and an outstanding 10.

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Review from Marie N (Granddaughter of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan stayed in the care of Ashlyn Care Home for 3 1/2 years. I cannot thank all staff enough the way they cared for my nan. Always helpful, made us feel at home. Couldn't do enough for all of us when we visited her.

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Review from Keith P (Son of Resident) published on 28 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care my mum is receiving, it's excellent. My mum is in a much better place now with 24/7 care, with staff that try so hard to please. Myself and sister are so pleased that we were so lucky to have mum looked after in Ashlyn. Thank you to all the staff.

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Review from Emma L (Granddaughter of Resident) published on 16 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad is a resident in Ashlyn Care Home and there would be nowhere better for him. It is a very welcoming and nice environment. All the staff are attentive and are always helping with everything and anything. My grandad felt settled from the moment he came to Ashlyn. Even with dementia, my grandad
still liked to keep active and there is alway’s some type of activity to keep him happy and to make sure he is enjoying himself. I would recommend Ashlyn Care Home to everyone with no hesitation!

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Review from Susan T (Friend of Resident) published on 30 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited Ashlyns while my friend was on holiday to check in on her Mum and make sure she was ok. Ashlyns was very welcoming. When I visited the staff always offered me a drink. People living at Ashlyns always had drinks in front of them and the staff interaction was great to see. My friend's Mum seemed
very happy to be there and had no complaints. So thank you to all the staff and a very well done.

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Review from Charles P (Husband of Resident) assisted by family/friend published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My life before my wife was admitted to Ashlyn's was awful - I was living in fear of her every day and night. Once she was accepted and admitted, my life has improved 100%.
She is very happy there and her frustrations have gone. I enjoy the visits to Ashlyn's as everyone is so friendly and welcoming
- nothing is too much trouble.
I cannot recommend this care home enough and it's lovely to know the first names of all the staff.

Reply from Linda Lewis, Business & Marketing Manager at Ashlyn Care Home

Thank you we are glad you and your wife are happy in and with the home.


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Review from Barry S (Son-in-law of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother in Law was admitted to Ashlyn for a respite period and then as a permanent resident. The staff have given her the best attention and care to help her settle in. They explain everything in detail that is happening which is a great help to ourselves and the resident. There is always someone
on hand to answer any questions. The improvement in my Mother in Law has been tremendously noticeable. Thank you Ashlyn.

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Current Review Score: 9.2 (9.227)

Overview of Review Score

The Review Score of 9.2 (9.227) out of 10 for Ashlyn Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.760 for Ashlyn Care Home is calculated as follows: ( (76 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 96 Ratings = 4.76

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.467 Points relating to the number of positive Reviews for Ashlyn Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 8 Positive Reviews ÷ 12 = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (9)

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Meet the Team (1)

Ruth

Ruth Halls

Job Title: Home Manager

Joined: 2021

I started working at Ashlyn Care Home since Aug 2023 but was previously Home Manager at Sister home Abbot Care Home and joined them on 1st March 2021. I have been a qualified Nurse for 32 years


I love seeing people thrive in our care. It’s especially rewarding to witness people regaining their independence and hearing positive comments from themselves and
their families.


My team at Ashlyn Care Home are an incredible bunch, very hard working and, always put the people we care for first. I’m incredibly honoured to call these people my colleagues.


Caring for people has always been my passion, but when I started, I wasn’t sure where it would take me. It’s certainly been a journey, but I wouldn’t change it for the world.