Ashlyn Care Home

Vicarage Wood, Harlow CM20 3HD
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9.2 49 Reviews
Ashlyn Care Home is a friendly and relaxed place for elderly people to live. It is registered for residential and dementia care.

It encourages residents and visiting families and friends to be fully involved in the day-to-day life of the home including activities. All visitors are welcome to join residents for meals, when possible. Above all, staff believe in a flexible person-centred approach.

The large, enclosed garden areas provide a variety of outside space and are fully accessible for wheelchairs. Catering and laundry facilities are created to provide excellent services for residents, as well as a safe and pleasant working environment for staff.
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Care Provided by Ashlyn Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Ruth Halls (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (56)
    • Couples/Companion Rooms (2)

Funding & Fees Guide for Ashlyn Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free parking at the front of the home


Ashlyn Care Home Reviews (49)

Total of 49, showing 41-49
9.2

Ashlyn Care Home has a Review Score of 9.2 (9.227) out of 10, based on 8 reviews in the last 2 years. Over all time Ashlyn Care Home has 49 reviews.

Overall Experience

  • 39
  • 9
  • 0
  • 0
  • 1

Date Published

49
0
1
8
41

Review from Christine S (Daughter of Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to Ashlyn in June 2019. She was very unhappy and frustrated and angry with her dementia and became a liability to my dad and dangerous and had several falls. On admission to this home, she changed overnight with the care given to her. She started to smile again and the staff gave
her the care and attention she deserved She has everything she needs and above all, her dignity, respect and happiness.

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Review from Karen L (Daughter of Resident) published on 8 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have nothing but praise and thanks, to all the amazing staff at Ashlyn, since it became our dad's new home, last September. We also refer to Ashlyn as our second home too now, with the warm, friendly and family welcome we receive every time we visit. There is always good communication between the
staff, and family at all times, which helped immensely and gave us reassurance when dad was settling in, which took no time at all and in a place he now calls home. There are daily activities for the residents to join in, from baking, gardening, movie shows with popcorn and more. Dad loves the singers that visit, singing being his passion. Day trips out too are often arranged, which the residents look forward to. We would highly recommend Ashlyn. They take the best care of our loved one who we value immensely.

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Review from Jacqueline H (Daughter of Resident) published on 12 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The deputy manager is really lovely and helpful and kind.

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Review from Tony S (Son of Resident) published on 2 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The residents are well cared for. My mother is happy and well looked after. Her needs are met and the activities are a good motivation and help her try to relate to memories. A happy environment, all the staff are happy and caring as they undertake very challenging duties. A happy and clean environment
which we are extremely happy with.

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Review from Jackie K (Daughter of Resident) published on 3 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always so happy and friendly, very personal service for mum and our family members who visit. Mum has settled in really well in a short time. We have been able to decorate her large room with all her favourite pictures, photos, ornaments and a few bits of her furniture to make her feel
more like she is in her own home. Mum is treated with the respect and dignity she deserves and we are always welcome to visit whenever we want, no notice necessary. All the other residents seem happy, contented and well looked after. Mum is constantly checked to make sure she is okay and whether she needs anything, from a cup of tea or a chat. I feel so happy for her and confident when I leave after a visit that she will be cared for as I would like her to be and as she deserves. Mum loves the food and just because there are set meal times, there is a constant round of hot drinks and snacks in between. Thank you all at Ashlyn.

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Review from David S (Son of Resident) published on 3 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank the staff for making the stressful move for my Mother of 92 years effortless. You have made her most comfortable and it is great to see some of her confidence coming back. The home is most welcoming and I know my mother is enjoying the varied menu and is looking healthier and
happier than she has done for sometime. Knowing that staff are on hand 24hrs a day has taken a great deal of stress from the family.


I would highly recommend this home to anyone. We hear some terrible stories in the media but I can honestly state that the staff are excellent, the home is clean and the chef and his team go out of their way to meet all dietary needs.


Our thanks to a wonderful team.


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Review from Jaydr A (Granddaughter of Resident) published on 3 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely homely care home, staff friendly and cheery, and clean environment.
All staff seem very polite and caring.
My gran is very happy and comfortable here which pleases all of us as well as her

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Review from Kevin P (Son of Resident) published on 21 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has been in dementia care for more than 2 years now, most of which has been spent at Ashlyn House. She has her peculiarities, not least her refusal to sleep in her room (as she suffers from hallucinations) and an aversion to the hoist.


She was recently in hospital, and on her return required

additional support, both internally and from the district nurse, this was carried out professionally. In recent months a dementia care specialist has been appointed to the staff, this I believe is a good thing. The dementia care unit has recently been redecorated, improving the atmosphere, there also seems to be more staff in attendance, also a good thing from my point of view.


Despite the challenges my mother gives the staff, they are taking good care of her, if they have any concerns they always contact me (or my brother) to let us know what is going on.


Reply from Clare O'Neill, Home manager at Ashlyn Care Home

Thank you so much for your lovely review.


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Review from Sheila M (Daughter of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident in Ashlyn for several years, she has always been clean and tidy and very happy. Just recently she was quite ill but received first class care from all the staff at Ashlyn. I am sure this is the reason she pulled through.

Reply from Clare O'Neill, Home Manager at Ashlyn Care Home

Thank you so much for your lovely feedback.


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Current Review Score: 9.2 (9.227)

Overview of Review Score

The Review Score of 9.2 (9.227) out of 10 for Ashlyn Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.760 for Ashlyn Care Home is calculated as follows: ( (76 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 96 Ratings = 4.76

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.467 Points relating to the number of positive Reviews for Ashlyn Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 8 Positive Reviews ÷ 12 = 0.667

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

Top 20 Large Care Home Groups 2025

Recipient: Excelcare

Date: Friday 31 Jan 2025 More details

Top 20 Large Care Home Groups 2024

Recipient: Excelcare

Date: Wednesday 31 Jan 2024 More details

Top 20 Large Care Home Groups 2023

Recipient: Excelcare

Date: Tuesday 28 Feb 2023 More details

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Meet the Team (1)

Ruth

Ruth Halls

Job Title: Home Manager

Joined: 2021

I started working at Ashlyn Care Home since Aug 2023 but was previously Home Manager at Sister home Abbot Care Home and joined them on 1st March 2021. I have been a qualified Nurse for 32 years

I love seeing people thrive in our care. It’s especially rewarding to witness people regaining their independence and hearing positive comments from themselves and
their families.

My team at Ashlyn Care Home are an incredible bunch, very hard working and, always put the people we care for first. I’m incredibly honoured to call these people my colleagues.

Caring for people has always been my passion, but when I started, I wasn’t sure where it would take me. It’s certainly been a journey, but I wouldn’t change it for the world.

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