Belmont Lodge Care Centre

392/396 Fencepiece Road, Chigwell IG7 5DY
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10 102 Reviews
  • Belmont Lodge Care Centre, Chigwell
Welcome to Belmont Lodge Care Centre in Chigwell, Essex. Situated at the heart of a thriving community, Belmont Lodge offers 24-hour care for those over the age of 65. The home's highly-trained carers and visiting therapies team provide high quality, person-centred care within a homely environment. While specialising in Dementia care, they offer long-term, respite and post-operative care.

The home comprises 40 light and airy bedrooms, most of which are en-suite, and 5 relaxing day rooms. They encourage residents to furnish their new surroundings with familiar pieces of furniture and personal possessions to make them feel truly at home. While the bedrooms provide a tranquil area to rest and relax, the bright and attractive communal day rooms offer residents the opportunity to catch up with friends over a pot of tea, enjoy one of the home's guest entertainers or simply recline in front of their favourite film.

At Belmont Lodge, they encourage residents to take part in a range of engaging activities based on their lifestyle needs and preferences. Many of the activities take place within the home environment and include art workshops, handicrafts, flower arranging and musical evenings. In the warmer weather, they make use of their therapeutic garden environment by enjoying garden parties and barbecues. They empower individuals to enjoy those everyday routines they cherish, whether that’s having a salon blow-dry and manicure or keeping up to date with their favourite football team. All are encouraged and available. Their residents enjoy the wider community, with a thriving high street, independent shops and local park all within a short distance.

Belmont Lodge's professional catering team delivers nutritionally balanced meals that are appealing to residents.Their professional food suppliers specialise in delivering high-quality food designed specifically for the healthcare sector.

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Care Provided by Belmont Lodge Care Centre

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Anastasia Abdel-Malek (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010
    • Number of floors: 2

Funding & Fees Guide for Belmont Lodge Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200
  • (these prices are only a guideline, please contact Belmont Lodge Care Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Belmont Lodge Care Centre Reviews (102)

Total of 102, showing 61-80
10

Belmont Lodge Care Centre has a Review Score of 10 (10.000) out of 10, based on 23 reviews in the last 2 years. Over all time Belmont Lodge Care Centre has 102 reviews.

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  • 81
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Review from D M (Son of Resident) published on 20 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with how the home has looked after my mother. I could not ask for a better care home.

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Review from Debbie C (Granddaughter of Resident) published on 8 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a big thank you to all the staff for the wonderful care of nan we are always kept well informed of anything that happens and the Facebook page is fantastic to see nan joining in activities. Keep up the great work all of you.

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Review from Yvonne S (Daughter of Resident) published on 27 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live abroad and knowing that my mother is being looked after tirelessly by a wonderful group of people who also took the time and effort to interact with me while I visited my mother, makes me realise how blessed I am. The staff at Belmont Lodge interact so beautifully with the residents on a one
to one basis with patience and kindness which I absolutely admire and I know my mother is happy, safe and well looked after.
My heart thanks you and I am forever indebted to you all.

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Review from J D (Daughter of Resident) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good quality care. Friendly and caring staff. Went above and beyond during lockdown.
The only negative is sometimes the lack of communication between staff members, otherwise, we're truly happy with mums care.

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Review from Gill P (Daughter of Resident) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to say there has been a huge improvement in recent months. I have been informed about my Mother being resident of the day on a regular basis. She has been involved in activities and I have seen proof of this in the Facebook page and we have been sent regular updates of what she has been
doing through email. I have been able to whatsapp my Mum and this was made possible by willing staff. Thank you very much! I am now also able to visit inside after a Covid-19 test. She has been dressed well and hair kept tidy in spite of no hairdresser during these Covid-19 times. I have been informed by staff if there has been any physical or medical problem with my Mum, as soon as possible after it has occurred. My Mother was moved to a downstairs room after I mentioned it may be a lot easier for her with her condition and I believe she has settled well into her new room and likes it very much. As soon as a problem with her diet was discovered, this was quickly changed to suit her needs.

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Review from Michael D (Resident) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are excellent, thanks to one person for sweets. Very obliging. They have helped me a lot with their kindness. Thank you all.

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Review from A G (Friend of Resident) published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the entire staff extremely helpful and friendly. I have been visiting for the last seven years and have always been welcomed.

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Review from Cara O (Granddaughter of Resident) published on 1 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother, who is 99 years old, has been a resident at Belmont Lodge for six years. Nan, in my opinion, has always been well looked after. Staff have been caring and professional. It is hard to write a review this year as I have not had proper contact or been in Belmont Lodge due to Covid. I will
judge on past experience of the years Nan has been a resident. Our family have been kept well informed and Belmont Lodge have been accommodating to my mum (Nan's only child) so she can have some form of contact with her.

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Review from Peter O (Relative of Resident) published on 7 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife’s Nan is a resident in Belmont Lodge the staff have been professional and caring during COVID going above and beyond to make sure she has some form of contact with her family and keeping the family informed of her wellbeing.
As a family, we are grateful she is being well cared for in these
unprecedented times

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Review from Mike S (Son of Resident) published on 25 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Living overseas and having my dad in care adds a level of worry, but the attention that he receives at Belmont Lodge is exceptional. I know he is well looked after and that the team there go the extra mile to make his day brighter. He was very confused when he arrived there 18 months ago, often aggressive
and with his physical and mental health failing quite badly. With their team approach, Dad is now calm and safe. Thank you for looking after my dad so very well.

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Review from Charlotte N (Granddaughter of Resident) published on 25 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan was a resident for many years at Belmont Lodge, one of the longest at the time. My family and I were thoroughly impressed with the Care my Nan received whilst residing there. We continue to have a relationship with the staff that took care of her and we will continue to thank them for their amazing
service.

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Review from C B (Son of Resident) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are caring, kind and friendly always there to help.

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Review from Susan B (Daughter of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home has always looked after my Mum's needs superbly. They are caring, attentive individuals who, after 5 years, know my Mum extremely well.
They keep me informed about any issues of concern and have always been very transparent with the information they provide.
Whilst the home is not the
most modern facility, it certainly ticked all the boxes for being personal, approachable and caring when I viewed it over 5 years ago and that opinion still holds even with the challenging circumstances of Covid-19.

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Review from L C (Niece of Resident) published on 12 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has lived her for many years, and she continues to receive excellent care from compassionate staff. Her room is comfortable and well kept, and if she didn’t enjoy the food as an ex cook she would certainly let them know.
They have done a great job during this difficult time ensuring the safety
and well-being of the residents.

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Review from A W (Daughter of Resident) published on 11 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been taken care of very well especially during this Covid period it is comforting to know she is being looked after.

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Review from L C (Son of Resident) published on 11 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I speak for my 2 brothers regarding our mother's care. We are very pleased with the care she receives. I get regular phone calls updating any concerns that they might have. Any complaints that we have raised have been dealt with quickly and efficiently.

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Review from Donna (Daughter of Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident for several years now and I honestly say the care and compassion he has received in that time is of an excellent standard. Having dementia has its tricky moments but the staff are extremely well trained in this field. My dad is happy, well-fed and looked after exceptionally well.
All the staff do a brilliant job and they go out of their way to make the residents and relatives happy and at ease. I would highly recommend Belmont Lodge to anyone considering a care home for their relative, it has a friendly and caring environment. The staff are very professional and caring. My dad is so happy here and loves the activities they do on a regular basis, he also enjoys the facilities and being in the well-maintained garden. Thank you, Belmont Lodge, for looking after my dad, it’s such a huge relief to know he’s being cared for in a happy and safe environment.

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Review from A G (Friend of Resident) published on 9 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Not able to give a proper review as not allowed in since Lockdown in March, but before the Lockdown lovely friendly staff and excellent results no Covid.

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Review from Jo W (Friend of Resident) published on 6 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although unable to go into the home I feel my friend is being well cared for.
The staff are very happy and caring - they go above and beyond for the happiness and comfort of the residents.
Looking forward to being able to go into the home - visiting room is being prepared at present.

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Review from Renton P (Son of Resident) published on 19 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

At the time of writing, I am aware that an unhappy CQC report is prominently available below for all to see. Despite that, I am confident in echoing the words of praise and thanks to the staff at Belmont Lodge given by other relatives. My parents have been cared for with love over many years and seem
to thrive on it. The affection they receive is all the more remarkable to me since caring for people with dementia can be demanding. And during coronavirus restrictions, the staff have risen to the occasion with regular phone calls and updates. I have always been impressed by their excellent professional response to falls or ill health. An accompanying carer is always sent to the hospital.
So how does that square with the CQC report? I think as an adapted building it has more challenges, but the corridors are great for wandering, keeping my mother super fit! We have experienced some deficits in administrative and logistical aspects, but we recognise the hard work to improve in every area.

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Current Review Score: 10.0 (10.000)

Review Score Change Log

Please note changes are only recorded per day, so if 2 or more changes occur in the same day, it will only show the result from all the changes, not an individual breakdown of all the changes

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Belmont Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Belmont Lodge Care Centre is calculated as follows: ( (275 Excellents x 5) ) ÷ 275 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Belmont Lodge Care Centre is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (10)

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Meet the Team (1)

Anastasia

Anastasia Abdel-Malek

Job Title: Centre Manager

Joined: 2021

My name is Anastasia and I am the Home Manager at Belmont Lodge Care Centre. I have worked in Health & Social Care for many years and bring extensive experience to the role. I am passionate and care deeply about enhancing the resident’s lives. I manage Belmont Lodge to the very highest standards.