Willowmead Care Home

Wickham Bishops Road, Hatfield Peverel, Chelmsford CM3 2JL
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8.4 73 Reviews
  • Willowmead Care Home, Chelmsford
Willowmead Care Home, is a wonderful home based in Chelmsford. It has the capacity to care for even complex needs and have many ranges of residents, some of whom are living with dementia or Alzheimer's.

The opinions of loved ones are well respected by staff who are keen to make relatives feel welcome, while protecting the security and hygiene of the accommodation at all times.

The staff are well- trained and have been recognised by care quality commission as they practice safe and effective techniques when caring for their residence.

Care workers are the heart of the business. Willowmead Care Home has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

Many staff are able to speak different languages. This is available for residents who cannot speak English and this is especially beneficial for those living with dementia. Please contact to find out what languages are offered.

Residents will also benefit from:

-        Sensory Gardens & Flower beds
-        Modern Bedroom Furniture
-        Single or Double sized rooms
-        TV and Telephone points
-        En- Suite Facilities

Show Willowmead Care Home on the Map

Care Provided by Willowmead Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Anita Shepherd (Home Manager)
  • Admission Criteria
    • Upon completion of pre-admission policy assessment to establish needs of prospective resident.
    • Ages from 18 to 105
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2025
    • Number of floors: 1

Funding & Fees Guide for Willowmead Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,300
    • Self-Funded Residential Dementia Care £1,200 – £1,300
    • RESPITE Self-Funded Residential Care £1,300 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,400

  • All fees are subject to needs assessment to determine dependency.
  • (these prices are only a guideline, please contact Willowmead Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome anytime.


  • Parking

  • On site parking available


Willowmead Care Home Reviews (73)

Total of 73, showing 1-20
8.4

Willowmead Care Home has a Review Score of 8.4 (8.360) out of 10, based on 4 reviews in the last 2 years. Over all time Willowmead Care Home has 73 reviews.

Overall Experience

  • 37
  • 26
  • 4
  • 1
  • 5

Date Published

73
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0
4
69

Review from L B (Daughter of Resident) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy living here all the staff are fantastic and have been a great help to me with mum. Could not wish for more.

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Review from J V (Daughter of Resident) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home looked after my mum for two years now. Mum is very well cared for by all the staff. The activities team have a great program every week. They always keep the residents stimulated and they all enjoy activities most days. Mum's room is clean and tidy but the windows are always closed. The care
staff have mum well dressed and her hair always looks beautiful just like she would like it. I don't know the main manager.

Reply from Bernadette Cromwell, Head of Marketing at Willowmead Care Home

We appreciate your positive feedback. We will share your kind words with the Home Manager. Thank you for taking the time to share your experience with us.


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Review from K A (Wife of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody is so helpful and kind.
Always carers on hand.
Everybody is well looked after.
The home is clean and well looked after.
Plenty of drinks are available.
Excellent all round.

Reply from Rosa, Acting Home Manager at Willowmead Care Home

Thank you for taking the time to share your experience of our home. I will be sure to pass on your comments to the team here. Warmest regards


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Review from Terry R (Husband of Resident) published on 5 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Willowmead has amazing staff throughout. They have my admiration for the work they do making the resident's lives as peaceful as is possible. As a visitor one is always made welcome by all the staff. My wife is always clean and is well looked after and I am indeed happy she is in their care.

Reply from Priyanka Gadhe, Marketing Administrator at Willowmead Care Home

We appreciate you taking the time to write such a wonderful review of our home. We are glad to hear that you’re satisfied with the quality of care your wife is receiving during her stay. At Willowmead Care Home we strive to provide exceptional care service to all our residents. Kind Regards.


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Review from Lorraine B (Daughter of Resident) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Willowmead has been fantastic with Mum and very helpful with everything. I have seen Mum improve so much since being here. She is so much happier in herself, and as for me, a weight has been lifted off my very heavy shoulders, so thank you for everything.

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Review from Tracy A (Daughter of Resident) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very lovely to see Mum really happy. There are so many activities for Mum to do. Very nice to know Mum is safe here. Lovely to see Facebook showing all things you do here.

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Review from C S (Next of Kin) published on 29 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Since my father's death almost a year ago I have tried to obtain a copy of his daily care log for the day he passed. Despite 3 requests to the manager of Willowmead, e-mails to the CEO of Gold Care homes, the regional manager (plus a telephone call), and finally the complaints department of Gold Care
homes, I have received nothing. Next of Kin are entitled to this information, yet all requests have been ignored by Gold Care Homes and I am at a complete loss as to why. This has meant the grieving process has been severely impacted by not understanding his final hours, nor why we were not called when he started to deteriorate.
As a family, we are extremely disappointed and appalled by the complete lack of communication from the Manager and Gold Care Homes.

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Review from Karen P (Daughter-in-law of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my father-in-law receives is very good and I am pleased to see how well the staff have my father-in-law's interests at heart.

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Review from Trevor P (Son of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has come to the forefront in helping us to calm and care for my father, in what was a confusing and unstable time. To see how he has now settled has been pleasing for us.

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Review from Katharine J (Daughter of Resident) published on 14 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Do not send your loved ones here. My father went in for respite care. Despite having Alzheimers he was healthy and walked in to the building. 4 days later he was stretchered out - and is still in hospital 4 weeks later and counting.

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Review from Malcolm H (Son-in-law of Resident) published on 5 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolutely appalling. My father-in-law was admitted on Wednesday. On Sunday, we had to call an ambulance to get him out of there. They hadn't fed him or given him any fluids. He is now in hospital. That is how we know he wasn't given any food or fluids.

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Review from Beverley J (Daughter of Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled well and the staff are always happy to help. They always show an interest in Mum and her life and myself.

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Review from J D (Husband of Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always have a warm welcome. They are kind and patient.

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Review from A S (Husband of Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the way my wife is being cared for and also my sister-in-law too.

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Review from Sharon S (Daughter of Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Willowmead Care Home has been an absolute lifesaver for us. Mum loves it there, she is well looked after and loved. We are so pleased with how Mum has settled. The staff look after everyone so well, they are excellent, hard-working and deserve so much more.

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Review from Julia F (Relative of Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all the staff. My mum and aunty are very happy here and the staff and manager are very helpful. My mum is doing very well here and my dad now has a life and can spend quality time with my mum.

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Review from M G (Daughter of Resident) published on 8 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This can not be called a care home. I don't know how the building has passed health and safety, it is cold and depressing. My mum has suffered from her health and wellbeing in just one week. I am absolutely shattered by this!

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Review from Jackie B (Daughter of Resident) published on 8 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The care that my mother got here was absolutely awful. She was unable to feed herself, yet food and drink were just left on a table in front of her and then taken away un-eaten.
On several occasions, she was not taken to the toilet and left in soiled pads which resulted in her ending up with sores
that were not treated and she was left unwashed or changed. The manager was rude and aggressive and lacked any empathy or offered any help when I complained. She was not treated with any dignity or respect whatsoever. It resulted in social services taking my mother immediately to the hospital where the staff there were shocked at her condition. A copy of her notes was requested but they mysteriously went "missing".
I would not recommend this home to anyone's loved ones and in my opinion, the manager needs to be investigated to stop any more people suffering like my mother did!

Reply from Jemar Legister, Marketing and Design Executive at Willowmead Care Home

Dear Jackie, we are sorry to hear about the experience you appear to have had. I would like to know when this has happened as we have had a change of management team in the last 9 months and unfortunately do not recognise your name as a next of kin to any of our residents during this time. I would like to invite you to reach out to me so that we may discuss this in private and gain more detail. Please call Willowmead Care Home on 01245 381 787, so they can take your contact details and arrange a time that I can call you. I look forward to speaking soon. Kind regards, Jonathan Johnson, Regional Manager, South Region


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Review from A S (Son of Resident) published on 12 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very impressed by the care and attention all the staff give to my father. They bring fun and joy to the residents in the latter stages of their lives. Facilities are in the process of being upgraded and I'm sure it will look amazing when completed.

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Review from J C (Daughter of Resident) published on 6 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Willowmead Care Home since August 2016. The home has always looked after my mother. I feel that the care home and I work in partnership to care for my mum. I think the staff are incredibly caring and welcoming. I love the alterations that the manager has done to the entrance and corridors.

Reply from Jemar Legister, Marketing Associate at Willowmead Care Home

Thank you for taking the time out to leave a review. We are glad to know that you're satisfied with the level of care your mum receives at Willowmead Care Home. The team at Willowmead is very friendly and welcoming, providing high-quality care to all residents at Willowmead. Thank you again, and stay safe.


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Current Review Score: 8.4 (8.360)

Overview of Review Score

The Review Score of 8.4 (8.360) out of 10 for Willowmead Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.652 for Willowmead Care Home is calculated as follows: ( (33 Excellents x 5) + (10 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 46 Ratings = 4.652

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.708 Points relating to the number of positive Reviews for Willowmead Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 4 Positive Reviews ÷ 12 = 0.333

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Oct 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 13 Mar 2025

We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team today.


Awards / Recognitions (9)

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Meet the Team (1)

No image found

Anita Shepherd

Job Title: Home Manager

Joined: 2024

I would be delighted to show you our home and discuss how we can help you. Do not hesitate to get in touch with me.


Frequently Asked Questions about Willowmead Care Home

What types of Care is Willowmead Care Home registered for?

Older Person Care, Dementia, Respite Care, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Willowmead Care Home provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Willowmead Care Home have?

There are 27 Single Rooms.

What are the Facilities & Services at Willowmead Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Willowmead Care Home to the centre of Chelmsford?

6.9 mile(s) as the crow flies, distance by road may be significantly further.