Review from Osman M (Son of Resident) published on 6 September 2021
Submitted via Postal Card • Report

Overall Experience

Very pleased with the care home and the staff who work there.

Reply from Jemar Legister, Marketing Associate at Willowmead Care Home

Thank you for taking the time out to leave a positive review.

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Review from M W (Daughter of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at Willowmead for nearly 5-years and has always received excellent care. The staff have always been very friendly towards us when we visit and made us feel very welcome. Mum is so happy and well looked after, even when she has been unwell and had to stay in her room, she

has never felt lonely as staff have regularly been to her room to make sure she is ok.

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Review from J A (Daughter-in-law of Resident) published on 13 November 2020
Submitted via Postal Card • Report

Overall Experience

We have found the care assistants here excellent, more than caring! My mother-in-law is very happy here. Until last month we were able to visit here weekly in the garden, but now - none. We do miss it and so does Mum.
Sadly, we have not, with the present Coronavirus, been inside the home.

Reply from Sym Jaj, Senior Marketing Executive at Willowmead Care Home

Thank you for your kind review. It's wonderful to hear that you are satisfied with the quality of care our team are providing your mother-in-law. We are always chuffed to hear that our residents are happy and settled in, and continue to do all that we can to ensure this for everyone. We would love to be in a position to welcome family members back into our homes, but with the COVID-19 climate, it is of the upmost importance that we continue to place the safety of our staff and residents at the forefront of all of our decisions. When changes to visitations occur, you will be contacted by the home. But in the meantime, we continue to welcome video calls and phone calls with your loved one, which can be booked directly with the home. Thank you again and stay safe.

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Review from J B (Daughter of Resident) published on 15 October 2020
Submitted via Postal Card • Report

Overall Experience

We have always felt that our dad has had top-quality care. The staff always seem caring and attentive. If we visit or phone we are always greeted with a friendly manner.

Reply from Alison Foreman, Director of Sales and Marketing at Willowmead Care Home

Thank you very much for taking the time and trouble to post a review. Your comments about the care and the team are very much appreciated. Kind regards

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Review from A T (Daughter of Resident) published on 7 October 2020
Submitted via Postal Card • Report

Overall Experience

Very helpful staff, understanding and passionate about their jobs, they treat the service users with respect. Overall a very welcoming place.

Reply from Alison Foreman, Director of Sales and Marketing at Willowmead Care Home

Thank you very much for submitting your review. Your feedback regarding the staff team is very good to read and will give them a real 'boost' to know that their hard work has been recognised.

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Review from A G (Wife of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience

My husband was only in care for less than two months however the care he received was excellent and the communication I received was excellent.

Reply from Alison Foreman, Director of Sales and Marketing at Willowmead Care Home

Thank you very much for your very positive review. To receive 5*'s in all areas is a great testament to the team at Willowmead.

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Review from James S (Husband of Resident) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience

I'm well satisfied with the care my wife is receiving.

Reply from Alison Foreman, Director of Sales and Marketing at Willowmead Care Home

Thank you very much for your review, it is much appreciated.

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Review from Brian D (Son of Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience

Willowmead Care Home is a fairly basic property but the staff are excellent. My mother has been a resident for 2 1/2 years and in the many times I have visited, I have always found the staff to be friendly and professional. The lounge/dining area is always well populated and the staff mix in well and

are always communicating with the residents and in a friendly way.

Reply from Alison Foreman, Director of Sales and Marketing at Willowmead Care Home

Thank you for your review. Yes, the team at this home are the key to its success. They will be 'over the moon' that you have noticed both their attitude and professionalism. It makes all of the difference to those who live in the home, as well as those who visit.

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Review from Emma M (Granddaughter of Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience

My Nan was moved to Willowmead Care Home during lockdown. She is at a great age and as a result, hard of hearing and sight. The staff have been taking great care of her and have been fantastic at facilitating communication between us.

Reply from Alison Foreman, Director of Sales and Marketing at Willowmead Care Home

Thank you for sharing your experience of moving your Nan to our care home during lockdown. Your positive experience will do much to reassure those looking for a care home during this difficult time.

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Review from Adrian T (Grandson of Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience

The care my Nanna gets from the staff is amazing, they are always accommodating, particularly in these trying times. I was extremely apprehensive when my nan first went into care during a global pandemic, however, the carers at Willowmead Care Home have been so professional, responsible and caring.

Reply from Alison Foreman, Director of Sales and Marketing at Willowmead Care Home

What fantastic feedback, thank you! 'Professional, responsible and caring' what more could we ask from our team at the home. Your kind words are much appreciated.

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Review from David L (Son of Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience

It's a shame we have to visit in the garden. This may prove to be an issue as the weather gets worse through the autumn and winter, but I understand why.

Reply from Alison Foreman, Director of Sales and Marketing at Willowmead Care Home

Many thanks for your review and your understanding. We are all working so hard to keep our residents safe and well, we very much appreciate the support of family members at this time.

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Review from A M (Daughter of Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience

Our mother has been well cared for in the last 3 years. The carers ensure she is engaged and eats well. She is happy when we visit her and the home has coped well during lockdown.

Reply from Alison Foreman, Director of Sales and Marketing at Willowmead Care Home

Thank you very much for taking the time and trouble to review our home. Your feedback is valuable to us and helps to ensure that care and services are delivered in line with our residents' and families' expectations. The team works so hard and we very much appreciate their efforts.

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Review from Pamela C (Wife of Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience

It's a lovely place, especially the staff. Good all round.

Reply from Alison Foreman, Director of Sales and Marketing at Willowmead Care Home

Thank you for your review, it is very much appreciated.

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Review from Rob B (Husband of Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience

I have found this experience really good. The staff have all been helpful and really caring and if we had any problems they sorted them out for us, so we know that my wife is truly looked after and we know that she is safer here than at home.

Reply from Alison Foreman, Director of Sales and Marketing at Willowmead Care Home

Thank you for your review and for sharing your comments about having your wife with us, being cared for. We very much appreciate your feedback.

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Review from Gillian S (Wife of Resident) published on 29 September 2020
Submitted via Postal Card • Report

Overall Experience

Extremely helpful, very friendly, cannot fault the staff. Cleanliness is excellent.

Reply from Alison Foreman, Director of Sales and Marketing at Willowmead Care Home

A 5* review, how fantastic! Thank you very much for your kind comments, this will give the staff a real 'boost' !!

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Review from Beverley T (Daughter of Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience

We have found the home to be very good and the staff and management to be excellent. My mother's care has been absolutely fantastic, she is very happy at the home. They have done an excellent job throughout the COVID period, with no cases at the home.

Reply from Alison Foreman, Director of Sales and Marketing at Willowmead Care Home

Thank you very much for your review, which was extremely positive. You are right, this home has been untouched by COVID, thanks to all of the measures put in place to ensure that the care team were ready for all eventualities. The support from families certainly goes a long way to encourage and support the team through all circumstances, and they in turn can offer the same support and encouragement to residents to live every day to the fullest. Your recognition is very much appreciated.

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Review from Kate B (Daughter of Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience

The staff are amazing at Willowmead. They work so hard and nothing is too much trouble. The new garden is amazing, a very pleasant place to be. One care assistant in particular is fantastic.

Reply from Alison Foreman, Director of Sales and Marketing at Willowmead Care Home

Thank you so much for your 5* review, the team will be 'over the moon'. You are right, everyone works so hard to ensure that nothing is too much trouble and to have recognition from families really does lift their spirits.

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Review from Sheila R (Daughter of Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience

Excellent all-round, my mother is looked after very well, no complaints.

Reply from Alison Foreman, Director of Sales and Marketing at Willowmead Care Home

Thank you for your 5* review. I am so pleased to hear that you feel your mother is looked after 'very well'. That is really good to know.

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Review from Jean W (Daughter of Resident) published on 23 September 2020
Submitted via Postal Card • Report

Overall Experience

We are very pleased with the way you've looked after mum. She is very happy here, which is a load off our minds to know she is well cared for. The staff are very caring and have always got the residents well being as a first priority.

Reply from Alison Foreman, Director of Sales and Marketing at Willowmead Care Home

Thank you for your wonderful review and for highlighting the efforts which the team members go to in order to ensure that residents are their 'first priority'.

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Review from Graham R (Son of Resident) published on 6 April 2020
Submitted via Website • Report

Overall Experience

Manager smoking outside. Poor communication skills. I would not recommend this home. The residents have no regular activities and my mother had her food left in her room for days.
Upon being transferred the manager incorrectly filled out the wrong ' next of kin' documentation. Very unprofessional service

mainly from the manager.

Reply from Sym Jaj, Senior Marketing Executive at Willowmead Care Home

Dear Graham, I sincerely apologise that your experience with our home and the manager hasn't been up to standard. We have passed this on to the manager, they will be in touch in the next 48 hours so that they can manage your complaint. We hope that your opinion of us changes, we will do our very best to earn back your trust. Best regards, Sym.

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Willowmead Care Home

Care Provided by Willowmead Care Home

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Funding & Fees Guide for Willowmead Care Home

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