Willowmead Care Home

Wickham Bishops Road, Hatfield Peverel, Chelmsford CM3 2JL
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8.4 73 Reviews
  • Willowmead Care Home, Chelmsford
Willowmead Care Home, is a wonderful home based in Chelmsford. It has the capacity to care for even complex needs and have many ranges of residents, some of whom are living with dementia or Alzheimer's.

The opinions of loved ones are well respected by staff who are keen to make relatives feel welcome, while protecting the security and hygiene of the accommodation at all times.

The staff are well- trained and have been recognised by care quality commission as they practice safe and effective techniques when caring for their residence.

Care workers are the heart of the business. Willowmead Care Home has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents home.

Many staff are able to speak different languages. This is available for residents who cannot speak English and this is especially beneficial for those living with dementia. Please contact to find out what languages are offered.

Residents will also benefit from:

-        Sensory Gardens & Flower beds
-        Modern Bedroom Furniture
-        Single or Double sized rooms
-        TV and Telephone points
-        En- Suite Facilities

Show Willowmead Care Home on the Map

Care Provided by Willowmead Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Anita Shepherd (Home Manager)
  • Admission Criteria
    • Upon completion of pre-admission policy assessment to establish needs of prospective resident.
    • Ages from 18 to 105
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2025
    • Number of floors: 1

Funding & Fees Guide for Willowmead Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,300
    • Self-Funded Residential Dementia Care £1,200 – £1,300
    • RESPITE Self-Funded Residential Care £1,300 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,400

  • All fees are subject to needs assessment to determine dependency.
  • (these prices are only a guideline, please contact Willowmead Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome anytime.


  • Parking

  • On site parking available


Willowmead Care Home Reviews (73)

Total of 73, showing 61-73
8.4

Willowmead Care Home has a Review Score of 8.4 (8.360) out of 10, based on 4 reviews in the last 2 years. Over all time Willowmead Care Home has 73 reviews.

Overall Experience

  • 37
  • 26
  • 4
  • 1
  • 5

Date Published

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0
4
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Review from J A B (Son-in-law of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So glad to find such a good home with the excellent and caring staff. Always helpful to my mother-in-law and visitors.

Reply from Melissa Lawerence, Marketing Coordinator at Willowmead Care Home

Wonderful comment, thank you- Best regards.


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Review from Pam M (Friend of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my friend came to Willowmead, I have visited almost every week. The staff have always been very welcoming and I am impressed with the care they give to the residents. There is a friendly atmosphere. My friend appreciates the meals and the care she is receiving.

Reply from Melissa Lawerence, Marketing Coordinator at Willowmead Care Home

Fantastic comments, I thank you for your great feedback and we are happy to hear our staff are doing an excellent job - Many thanks.


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Review from K B (Son of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Willowmead really care about the residents. We have always found my father to be looked after and cared for and the staff to be friendly and approachable. I think the staff work very, very hard and need more support and more staff for the number of residents.

Reply from Melissa Lawerence, Marketing Coordinator at Willowmead Care Home

Thank you for your wonderful review. We love hearing comments like this, our staff will be pleased to hear that they are doing an excellent job.
- Best regards.


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Review from Maurice W (Son-in-law of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On word. 'Excellent'.

Reply from Kendra Bray, Customer Relationship Manager at Willowmead Care Home

Dear Maurice,


Thank you for your review. The team have worked extremely hard to improve the quality of care. Glad you approve.


Regards,


Kendra Bray
Customer Relationship Manager.


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Review from Alan K (Nephew of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good carers, they are kind and considerate and let us know about our relative who is in care.

Reply from Dalbir Jangra, Head of Marketing and Communications at Willowmead Care Home

Hi Alan,


Thank you for your review. Happy to discuss any areas you feel we could improve on


Dalbir.


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Review from Lindsay B (Daughter of Resident) published on 15 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Willowmead for approximately two months and I am confident she is getting the best care.
After a difficult time coping with her immobility and advanced dementia, whilst caring for her at home, I had to make the heartbreaking decision that she needed professional twenty
four hour care.
Willowmead provides wonderful, sympathetic, professional care and I am one hundred percent confident when I leave after visiting.
All the staff in Wyckham House are friendly and welcoming, for which I think them.

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Review from Dawn A (Friend of Resident) published on 9 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited a friend at Willowmead yesterday and was very impressed with the home and all aspects of Care.
I worked at Willowmead when it was called another name, and standards were so low I had to report to Social Servies (before c.q.c).
Even relatively recently I attended the home as a Community First
Responder and although there had been some improvements as ownership had changed still observed poor care, and the smell of urine was very strong throughout the home.
Yesterday though all had changed, staff were lovely, residents happy.
Dining room bright, clean and inviting. Lounge nice too,

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Review from Barbara S (Relative of Resident) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

As you enter the building it smells of urine badly.
Staff seem fine and caring is fine.
TV on all the time - no one watches it - hard to have conversation.

Reply from Duncan Smith, Regional Manager at Willowmead Care Home

We appreciate the feedback received and had already acted on ordering and implementing suitable solutions before this feedback was posted.
In the affected area, the carpet has been replaced with an appropriate floor covering which is much more suitable, easier to maintain and everything smells so much fresher now.
The lounge has also been changed around which creates even more room for activities and for those residents who enjoy the TV they can watch it without having to compete with the activities that provide popular resident engagement. Most importantly, the residents love the changes and they give the home a larger space with providing more engagement with our residents.


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Review from P B (Granddaughter of Resident) published on 6 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice, friendly and caring home. Staff are lovely, welcoming and friendly. My nan seems very happy living here and also seems very well looked after.

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Review from Bill (Son-in-law of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife and I are happy with my father-in-laws care.

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Review from C H (Resident) published on 13 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The hospital brought me here as I was ready to go home but I didn't have a home at the time. I was intending to stay in a hotel while looking for somewhere to rent. I didn't in the end have to find a hotel as I was brought here which in the end was a truly caring hotel. Will be sad to leave.

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Review from Roy N (Resident) published on 13 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

It seems ok here! I like my walks in the garden and the foods ok. Quite happy and content and I don't want to move anywhere else.

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Review from Richard P (Resident) published on 13 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with the service that is available to me. I am pleased about my accommodation and my privacy. I find the carers very kind.

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Current Review Score: 8.4 (8.360)

Overview of Review Score

The Review Score of 8.4 (8.360) out of 10 for Willowmead Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.652 for Willowmead Care Home is calculated as follows: ( (33 Excellents x 5) + (10 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 46 Ratings = 4.652

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.708 Points relating to the number of positive Reviews for Willowmead Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 4 Positive Reviews ÷ 12 = 0.333

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Oct 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 13 Mar 2025

We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team today.


Awards / Recognitions (9)

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Meet the Team (1)

No image found

Anita Shepherd

Job Title: Home Manager

Joined: 2024

I would be delighted to show you our home and discuss how we can help you. Do not hesitate to get in touch with me.