Boucherne

30 Holloway Road, Heybridge, Maldon CM9 4SQ
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9.4 20 Reviews
  • Boucherne, Maldon
Boucherne is a historic property with scenic surroundings that has been lovingly renovated in order to offer a homely residential care service to older people with care needs.

Equipped and updated to suit modern forms of care, the accommodation includes assisted bathrooms and wheelchair accessible showers, with open plan living areas and en-suite bedrooms.

Gardens are popular with residents during the warmer weather, who can also relax in the summer house, with carers always on hand throughout the day and night to help with any issues.

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Care Provided by Boucherne

  • Primary Care Categories
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 24 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Boucherne Ltd
  • Person in charge
  • Gayle Guinea (Manager)
  • Admission Criteria
    • Private/local authority/NHS
    • Ages 65+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2004
    • Number of floors: 2

Funding & Fees Guide for Boucherne

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,100
    • RESPITE Self-Funded Residential Care £1,000 – £1,150

  • Fees subject to assessment and room type. Please contact Boucherne for the current fees.
  • (these prices are only a guideline, please contact Boucherne to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome by appointment


  • Parking

  • On site parking


Boucherne Reviews (20)

9.4

Boucherne has a Review Score of 9.4 (9.359) out of 10, based on 8 reviews in the last 2 years. Over all time Boucherne has 20 reviews.

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Review from Fiona B (Daughter of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Boucherne since last September after a very difficult time in her home. She settled in very well and it was such a relief to see her begin to thrive straight away.
The environment is always clean, homely and welcoming. There are many activities for the residents - the visiting puppies
and the belly dancers particularly delighted my mum! There are also trips out organised regularly, for example for a meal out on the quay or recently a big Christmas party with residents from other local homes. It is always great to see the photos on social media.
The food is home-cooked and the garden and decking lovely to sit out in summer.
The best thing about Boucherne though is the care, compassion and good humour of all the staff there. There genuinely is a unique family feel to Boucherne and I am so pleased my mum is there.

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Review from James D (Son of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Boucherne is well managed and run with friendly and caring staff. They provided my father with excellent personal care and supported him emotionally when his wife died and in his last few weeks of life.

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Review from Jools D (Daughter of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum went into respite at Boucherne for two weeks in November this year, she is 95 and although quite healthy, is struggling a bit. After two weeks, my mum decided to stay as she felt like she was at home with such lovely owners and staff that allow her to be independent but are always there when
she needs them. The food is good, her room is great with en-suite loo, there's entertainment if you choose to join in and there's always someone to chat to. I pop in and see my mum all the time and the atmosphere is so welcoming and friendly! If you need a safe, homely and friendly place for an elderly relative... So far, so good - look no further!

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Review from Ian B (Son of Resident) published on 8 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was luckily able to secure a place at Boucherne after a fire in her flat. She was in a pretty bad way, compounded by her suffering from bone cancer. She has been welcomed by both the staff and the residents and has settled in well. The staff - all of them - are kind, attentive, supportive, friendly
and professional.
Residents have three proper meals a day, have their medication at the right times, have people visiting for various activities and a lovely garden to sit in or walk around. Family can visit at any time, no need to call ahead.
The building is very attractive - along with the gardens - and looks like a home, not an institution.
It's easy to contact the manager by phone or email. It's not just a friendly, caring place, it's well-run.
I feel very grateful that Mum has found such a place to spend her last days.

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Review from S C (Sister of Resident) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found the home very friendly and clean.
My sister loves being in the home.
She is beginning to think of the home as home.
Her needs are being cared for.

Reply from Ann Barlow, Manager at Boucherne

Thank you so much. It is lovely to hear your sister is settling in and now feels this is her home; this is down to the hard work of the care staff.


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Review from T J (Daughter of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very happy, and the care she receives is very good. We are always welcome when we visit, and we often just pop in as we are local to the home. I think it would be nice to have regular reviews and updates, even on email or the resident and what's going on in the home.

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Review from Caroline O (Daughter of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found Boucherne care home to be very helpful, homely and professional.
Mother is very happy there and that's what matters most!

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Review from Paula C (Daughter-in-law of Resident) published on 29 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved into Boucherene care home on the 26th July 2023, from the moment my mother-in-law arrived at the home she was made very welcome. She was introduced to every member of staff on duty including the cook who were all very friendly. The food is beautiful and my mother-in-law loves
it and within a week of moving in she is a different person, she looks so well, she is enjoying the company and activities held within the home. She appears to be gaining weight. It was a worrying time for family members but management and staff give us reassurance.
Thank you to the home manager, deputy manager and all of the staff team at Boucherne Care Home.

Reply from Ann Barlow, Manager at Boucherne

Thank you Paula. It is so rewarding when we see a resident thriving under our care.


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Review from A I (Daughter of Resident) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was no longer able to live at home in safety after much research we decided to try Boucherne. Everything has gone extremely smoothly and both the home and its staff have been wonderful. My mother has settled in more quickly and happily than we could have hoped into the homely atmosphere. I
would like to thank both the owners and staff for the kind, individual attention they've given my mother.

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Review from Julie M (Niece of Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the manager and her team enough for the excellent care they all provide. I know she is 110% looked after. From the moment she arrived, she was treated like one of the family. Nothing is too much trouble for them. I would definitely recommend the Boucherne to anyone whose loved one can
no longer look after themselves in their own home. The decor is lovely and clean and the gardens are just gorgeous. Food is freshly prepared and a glass of wine with her lunch or dinner. I have already told my children, this is where I would be happy should I ever needed looking after. The Boucherne is more like a home from home and once again I would never look anywhere else for a loved one to be cared for. The excellent service they provide is outstanding.

Reply from Ann Barlow, Manager at Boucherne

Our job is so rewarding. We meet so many different characters and your Aunt is one of them. She is a brilliant lady and doing so well.


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Review from Dan W (Brother of Resident) published on 26 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Boucherne is like a home-from-home for my sister, whose mental health has been transformed since she arrived in November 2019 in a very bad state and seriously underweight. With the good food at Boucherne, she is now needing a whole new wardrobe.
Boucherne managed to keep Covid 19 at bay until the
very last minute, and have been meticulous in keeping the residents safe. The staff have been exceptional in going the extra mile and are always friendly and helpful.

Reply from Ann Barlow, Manager at Boucherne

Thank you very much for your kind words. Your sister is a valuable member of Boucherne as she now helps lookout for the other residents who are less able.


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Review from Sarah M (Daughter of Resident) published on 1 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been resident at Boucherne for 4.5 years and I have always been entirely happy with her care. All the staff are so lovely with all the residents; they are treated with respect and love at all times. Boucherne is an old farm house and has a cosy family feel which Mum loves. The food is
nutritious and wholesome just like Mum used to cook for us! All residents if able, are encouraged to walk to the dining rooms for breakfast, lunch and dinner giving them the all important exercise they need. I would be more than happy to recommend this marvellous home to anyone.

Reply from Ann Barlow, Manager at Boucherne

Thank you very much for your kind words. It is our pleasure to look after your Mum. She is a lovely member of "our family".


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Review from Linsey W (Daughter of Resident) published on 1 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived at Boucherne for over seven years and we are so happy that she made that choice. The staff are lovely, endlessly patient people, devoted to making every resident feel supported and contented. Home-cooked meals every day keep everyone healthy and well-fed, and individual requirements
and preferences are always catered for. Obviously, this last year has been an enormous challenge for the owners, manager and staff, but they have coped magnificently, putting in many long hours with encouraging words and smiles to allay residents anxieties, even when the going has been extremely tough. We have missed being able to pop in every couple of days to visit Mum and catch up with everyone (they do feel like part of the family) but we've been kept fully up to date with all developments via email and phone call and have been able to enjoy suitably distanced visiting throughout the year.

Reply from Ann Barlow, Manager at Boucherne

Thank you very much, Linsey. We are so pleased you are happy with Boucherne's care of your Mum. We not only gained a lovely resident but her family too. Thank you for your support over the years.


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Review from P W (Grandson of Resident) published on 1 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm not one to leave reviews, but this was a must! The care my grandad received at Boucherne was nothing short of superb. The attention to detail and care the residents get is first class. I could not say a bad word about Boucherne, from the management to staff, cleaners; everyone is so welcoming. For
all the care my grandad received, I will be forever grateful.

Reply from Ann Barlow, Manager at Boucherne

Thank you. It was a privilege to care for your lovely grandfather.


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Review from P R (Resident) published on 11 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lived in a retirement flat in the same area, came here from the hospital - from then until now; very happy. Care and company very friendly and sure this will continue. I am not very active by choice.

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Review from Paul R (Nephew of Resident) published on 6 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt loves it at the Boucherne; we are so lucky she is here and not somewhere else. The Boucherne is homely, the staff are friendly, welcoming and create a warm atmosphere. As others have said, nothing is ever too much trouble - the care she receives is first rate. There are many activities/trips
to get involved in, whilst my Aunt is able to keep her independence. It doesn't feel at all like a care home, just a home - which is a good thing.


Finally, I will say, if I ever need to go into a care home in later life, if it's half as good as the Boucherne, I'd be more than happy.


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Review from Margaret (Daughter of Resident) published on 23 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Boucherne for a year. The care was excellent, the staff caring and attentive, nothing was too much trouble for them.
Visiting was anytime, for as long as you liked, visitors welcomed and offered drinks or you are welcome to go down and make your own whenever.
The food was
all cooked fresh on the premises, homemade soups and cakes, and always a roast Sunday lunch.
I could not recommend this home enough, it is more a home than an institution, the residents are not sitting in a circle all day long looking at a TV.
Outings and meals out are arranged, there are lots of things arranged in the home during the week.
A loving, caring home.

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Review from Kate J (Daughter of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father spent 3 years at Boucherne during which time he was extremely well looked after by the incredibly kind, caring and professional staff who always had time for him and his individual needs. He was encouraged to continue with outside interests as long as he was able. The end of life care he
received was wonderful and as a family we were always involved.

Reply from Ann Barlow, Manager at Boucherne

It was a privilege to know your father. He was a gentleman. I miss him. I miss our chats.


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Review from Allen W (Son of Resident) published on 16 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered this care home mid April 2016 and was very much against being put here, in a quite aggressive way. Our family were very concerned as she is 96 years old and we had spent a considerable amount of time finding the right place for her as there are no other alternatives because of family
situations. She is now a very very happy person, she loves it there. Everyone is so kind and helpful, the staff are brilliant, the food great, lots of activities and mum has the run of the garden, which she loves, it is home.

Reply from Ann Barlow, Manager at Boucherne

It is a pleasure to see how well your mum has settled here at Boucherne and how much she is enjoying life.


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Review from Richard B (Son of Resident) published on 21 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing, always cheerful, and make no fuss over doing anything. The owner spends most of his time ensuring standards are maintained. There are activities organised every week and regular outings. All food is cooked at home and mum eats in her room by choice, which they make no fuss over.
I live close and visit at all hours, it's always friendly and hospitable, can't fault it.

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Current Review Score: 9.4 (9.359)

Overview of Review Score

The Review Score of 9.4 (9.359) out of 10 for Boucherne is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.559 for Boucherne is calculated as follows: ( (52 Excellents x 5) + (41 Goods x 4) ) ÷ 93 Ratings = 4.559

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Boucherne is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Boucherne

What types of Care is Boucherne registered for?

Older Person Care, Respite Care & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Boucherne provide?

Palliative Care, Day Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Boucherne have?

There are 20 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Boucherne?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Boucherne to the centre of Maldon?

0.9 mile(s) as the crow flies, distance by road may be significantly further.