Brenalwood

Hall Lane, Walton on the Naze CO14 8HN
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9.6 48 Reviews
  • Brenalwood, Walton on the Naze
Brenalwood is a purpose-built residential home, situated close to the sea and shops and accommodates 36 residents on two floors. An eight-person passenger lift is available for residents on the first floor.

There are 32 single and 2 double rooms. All have en-suite facilities, phone points, nurse call points, and are individually furnished.

There are front and rear accessible gardens with bird aviary and rabbit enclosure and fish pond.

A variety of activities and entertainment is provided weekly, plus occasional outings to places of interest. A chiropodist visits the home every 6 weeks.   

Visiting is restricted due to the Covid 19 pandemic. Please contact the home manager for up to date details on the visiting policy.

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Care Provided by Brenalwood

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Parkinson's Disease
  • Schizophrenia
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kana Thiru (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (34)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1999

Funding & Fees Guide for Brenalwood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,040 – £1,040
    • Self-Funded Residential Dementia Care £1,040 – £1,040
    • RESPITE Self-Funded Residential Care £1,040 – £1,040
    • RESPITE Self-Funded Residential Dementia Care £1,040 – £1,040
  • (these prices are only a guideline, please contact Brenalwood to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Brenalwood Reviews (48)

Total of 48, showing 1-20
9.6

Brenalwood has a Review Score of 9.6 (9.589) out of 10, based on 20 reviews in the last 2 years. Over all time Brenalwood has 48 reviews.

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Review from Stephen T (Son of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is very settled in Brenalwood. He is very comfortable and I am confident he is looked after very well by all of the very kind and caring staff.

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Review from Carolyn M (Friend of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always made to feel welcome.
I have enjoyed getting to know the staff and other family members.
The new/recent management team have made a difference to the environment of the home. The atmosphere is much calmer and the resident seem more settled.

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Review from K T (Daughter of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my dad has been at this care home I have seen a really good improvement with the service to their residents and the care that is shown. My dad was initially upstairs but now he is downstairs and able to partake sitting in the lounge which is something I have always encouraged. I have seen a number
of managers and the current manager is extremely kind & considerate and very friendly as are the carers. I have always seen the carers giving loving care.

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Review from Shazz W (Sister of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is so happy here its so nice to see her well looked after, the staff that look after her are so good with her & also they all make you feel very welcome, its a very friendly place to sit & talk to my sister and some of the lady's around her, All the staff are very kind & chef is great she
cooks a lovely dinner, At the party's everyone are great its good fun, also I bring my little dog stay with me & she is made very welcome everybody loves to see her. :)
I can't fault anything its a lovely place, well done All!!

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Review from Carol L (Friend of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Been visiting for one year now and everything inproved it is a become very nice in there staff are excellent and home is much tieding now.

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Review from J R (Son of Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found that at the Brenalwood Care Home, the staff have provided professional care and the highest level of dedication to their work. In very challenging situations and physical tasks, it can be difficult to constantly maintain standards. I can not praise them enough for how they have helped
my mum and sup[ported her in difficult times.

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Review from Sandra M (Daughter of Resident) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was in Brenalwood for about 9 months, she was the grand old age of 96 years. She was treated very kindly, as she couldn't do much for herself, the staff were great with her, and when she passed in November they sat with her until I got there. She died with me there as she didn't want to die alone.
I can only say good things about the staff, they were also very kind to me.

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Review from J W (Mother of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really pleased with all the care and attention our daughter gets in what she calls, her home. She loves doing most of the activities. The food, she loves and the chef is very good. Our daughter likes all of the carers, they always make her laugh. She takes her medication with no problem. The staff
even look after us when we visit.

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Review from Elizabeth Y (Daughter of Resident) published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was placed there by social services from the hospital. We found the home to be clean, the food was excellent and the staff made us feel very welcome. Mum was very happy. Overall five-star treatment.

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Review from M M (Granddaughter of Resident) published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Granny staying here at Brenalwood is good. Staff are very nice, food is good, looking after granny well, she has a nice and clean bedroom. Everything is good. Thanks.

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Review from J L (Daughter of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers are so kind and have so much patience for everyone in the home. Since my mum has been here there is nothing too much for them to do.

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Review from Tim G (Brother of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother arrived shortly before the home was judged to require improvement by the CQC. We found it fine, though the new management did improve the regime. I found the staff caring and compassionate, clearly displaying their vocations to residents. They were patient and very hardworking and many went
above their paid call of duty to ensure my brother's needs were met and make him comfortable in his home. The staff were good at listening to any concerns I had and kept me updated. There was one issue following my brother's discharge from the hospital where the protocol was followed but needed common sense and intelligence to see through a negligent discharge note.

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Review from P S (Sister of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the friendly, kind and caring staff. Our brother seems very settled and enjoys the food and drinks. It is a great comfort for all the family that he is being cared for so well.
This home goes above and beyond and is truly a special care home for dementia patients. 10/10.

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Review from Robert S (Son of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have watched our dad get better after being transferred to the home from hospital who then had him back the next day for four days, again transferred back to the home. They worked hard with a very stubborn patient and got him drinking, eating and getting his fight back. On Monday, March 11th, he
is back home, still painful and stubborn.
Many thanks to all the staff for everything you do.
Get TVs in rooms and downstairs with films, sport etc. stop the boredom.

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Review from T S (Daughter of Resident) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I attended the Hawian Day recently held at Brenalwood and had such a lovely time and even got Dad up to dance with me (with help from the staff). They do such a great job. I could see the good interaction between care staff and my Dad is great, they know his noises and what they mean which I know only
comes with knowing your resident as Dad has been non-verbal for quite some time now.
Since the new manager has taken over and the improvement works have been carried out, I can only say its a very positive move and very welcomed.
I sincerely thank all the staff, from the cleaners, care staff, kitchen staff, care taker and manager from the bottom of my heart.

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Review from Richard J (Son of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We attended a Hawaiian party yesterday for residents and family. When we arrived, all the staff greeted us and chatted with us. The singer was great and all the staff got involved with the residents singing and dancing. Drinks were served all afternoon for residents and families. The food that was made
by the staff looked amazing and tasted very good, this was served to everyone or you could help yourselves. Overall, a fantastic day was had by all including residents and staff.

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Review from W T (Daughter of Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad called this his family home and liked the food and activities. Also liked the trips put to the garden centre.

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Review from C S (Daughter of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and management have made my dad and my family more than welcome. They helped him settle quickly and adapt well to suit his wants and needs.

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Review from Valerie H (Daughter of Resident) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always felt that the staff at Brenalwood have been committed to the care of their residents. However, the home has been looking "tied" and in need of modernisation as well as the attention given to the catering - which was sadly basic. Since a recent CQC inspection and change of manager, vast
improvements have been made in the overall appearance of the home, the standard of catering was raised and the introduction of a meaningful activities programme. The staff have remained constantly excellent!

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Review from Carol T (Wife of Resident) assisted by family/friend published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Personally, I have been very impressed with the staff and processes upheld by Brenalwood. Patients can be very demanding and not have a concept of time, but the staff do their best to overcome these concerns. It would be helpful if staff had a name badge on their uniforms. Thank you.

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Current Review Score: 9.6 (9.589)

Overview of Review Score

The Review Score of 9.6 (9.589) out of 10 for Brenalwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.589 for Brenalwood is calculated as follows: ( (151 Excellents x 5) + (73 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 236 Ratings = 4.589

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brenalwood is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Nov 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (5)

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Frequently Asked Questions about Brenalwood

What types of Care is Brenalwood registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Brenalwood provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Brenalwood have?

There are 34 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Brenalwood?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Brenalwood to the centre of Walton on the Naze?

0.1 mile(s) as the crow flies, distance by road may be significantly further.