Brenalwood

Hall Lane, Walton on the Naze CO14 8HN
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9.6 48 Reviews
  • Brenalwood, Walton on the Naze
Brenalwood is a purpose-built residential home, situated close to the sea and shops and accommodates 36 residents on two floors. An eight-person passenger lift is available for residents on the first floor.

There are 32 single and 2 double rooms. All have en-suite facilities, phone points, nurse call points, and are individually furnished.

There are front and rear accessible gardens with bird aviary and rabbit enclosure and fish pond.

A variety of activities and entertainment is provided weekly, plus occasional outings to places of interest. A chiropodist visits the home every 6 weeks.   

Visiting is restricted due to the Covid 19 pandemic. Please contact the home manager for up to date details on the visiting policy.

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Care Provided by Brenalwood

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Parkinson's Disease
  • Schizophrenia
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kana Thiru (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (34)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1999

Funding & Fees Guide for Brenalwood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,040 – £1,040
    • Self-Funded Residential Dementia Care £1,040 – £1,040
    • RESPITE Self-Funded Residential Care £1,040 – £1,040
    • RESPITE Self-Funded Residential Dementia Care £1,040 – £1,040
  • (these prices are only a guideline, please contact Brenalwood to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Brenalwood Reviews (48)

Total of 48, showing 21-40
9.6

Brenalwood has a Review Score of 9.6 (9.589) out of 10, based on 20 reviews in the last 2 years. Over all time Brenalwood has 48 reviews.

Overall Experience

  • 27
  • 17
  • 3
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  • 1

Date Published

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Review from Angela H (Daughter of Resident) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Seven months have passed since my mum passing away and every day is just as hard and painful. Myself, sister and my dad have lost my dad's wife of 68 years. My mum went in for two weeks respite, enough said, work it out yourself. I hope the staff at this home just give us a little thought on Christmas
Day, how we must be feeling. Just needed to write this down as one of my bad days. Merry Christmas to all the residents at Brenalwood.

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Review from Collin M (Brother of Resident) published on 27 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found this care home to be beneficial to the health of my brother. They have at all times in my opinion endeavoured to meet all his requirements despite the fact he can be extremely difficult at times. The staff are friendly and helpful and a pleasure to deal with.

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Review from John T (Partner of Resident) published on 21 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner was suffering from advanced vascular dementia.
I feel the facilities and food were good.
I was able to visit her every day until the lockdown
The staff were very caring and conscientious.
She was well looked after.

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Review from J F (Daughter of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is very happy at Brenalwood where she has lived for the last two years. The care provided is excellent and the staff are very kind to Mum. There are also plenty of activities provided for residents. A trip to the beach with a picnic lunch in September was much enjoyed by all who were able to
go along.

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Review from Wendy P (Daughter of Resident) published on 19 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is 90, has dementia and has been living at Brenalwood for a year. I've always felt that the carers want to do their best for her. She enjoys taking part in the different activities arranged for the residents. Today I was invited to join them for a trip to the beach for a picnic at a beach hut. I
believe most of the residents came for at least part of the day and the carers worked hard to make sure everyone enjoyed themselves. I am always made very welcome at Brenalwood and when I leave, I am happy that I am leaving Mum somewhere she is safe, well looked after and (something that is important to me) allowed to be herself.

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Review from Tracey A (Granddaughter of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Lovely care staff, who always have a ready smile even when having a tough day. Their job is very demanding from looking after the residents to cleaning, feeding, keeping residents entertained.
I am very happy that my nan's remaining time will/is spent at this care home.

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Review from Deborah J (Relative of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff work extremely hard to look after all of the residents. They cater to their needs, both their physical and mental. They provide entertainment for those who wish to partake. They also work closely with district nurses and as in our case, provide palliative care.
They keep the house clean and
deal with any mishaps as they arise.
I do believe it would ease the staff's load if they had additional staff/carers and a cleaner in the evening/night time, so the carers don't have to clean up and do their own job.

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Review from Janet M (Niece of Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My aunt receives adequate care from hard working and friendly staff.

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Review from David B (Son of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care the staff give my mother. My mother seems quite content at Brenalwood. She has a nice room, which has a good view of the garden.

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Review from C B (Daughter of Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been happy at Brenalwood and her particular needs have always been catered for, with regards to comfort and health. The staff are always friendly and accommodating.

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Review from Sue D (Niece of Resident) published on 18 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Aunty has now been in this home for six months and has settled well due to the excellent care she receives. All staff are friendly and cannot do enough for Aunty. Aunty is kept clean and well cared for and encouraged with help in daily living activities. Food is excellent and in particular, if Aunty
fancies something, staff try their hardest to supply. All staff interact well with Aunty to ensure she is happy and close family members are made to feel welcome when visiting.
Senior staff go over and above their job roles for Aunty and other residents and are a credit to the home as not only have they made Aunty feel part of one big family they also have made me feel so comfortable when visiting. Senior staff go out of their way to make sure Aunty has everything she needs for her care on a day to day basis and I cannot thank them enough for the hard decision we had to make in putting Aunty in a home at 98, but they have made this an easier decision with having given excellent care.

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Review from Jan H (Husband of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has resided in Brenalwood care home for 2 1/2 years. I have been very pleased with the care and support of everyone. I cannot fault the care staff. My husband is extremely poorly now, he is treated with dignity and humour (which is extremely important). Wherever possible the senior carers
work hard to make sure he is pain-free and comfortable. They are very good and they are supporting me as well. Nothing is too much trouble for everyone. The manager is approachable, supportive, has a wonderful way of reassuring my husband and me, but it's everyone - it's a home from home, family and friends are always welcomed. The whole staff try very hard to care and make it a happy family place. I would recommend this home.

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Review from Kelly D (Niece of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Made my auntie's transition very smooth. Staff very friendly and pick up resident's characteristics quickly which makes Brenalwood a home from home.
Well done everyone. You all work very hard.

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Review from Julie C (Daughter of Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased with the care that my dad receives. He is well looked after here and has settled very well. The staff are all family and there is a nice atmosphere.

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Review from L M (Daughter of Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum was placed in Brenalwood as an emergency placement. At 98 years old this was a very difficult decision for us as a family and very unsettling for Mum.
However, the staff at the home made Mum very welcome and did everything they could to ensure she was comfortable.
We could ring or visit at any
time of the day or night if we wished.
Mum has settled really well and is always happy when we visit - Mum thinks that she is still in her own home.

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Review from Stephen D (Son of Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father are both residents, they receive excellent care. The carers are always on hand and nothing is too much trouble for them.

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Review from S B (Daughter of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum came to Brenalwood at very short notice for respite so that as mums main carer, I could have a much-needed break. I was very upset at having to leave mum there but left her reassured that she would be well cared for. All the staff are wonderful and put all at ease. Mum has settled in so well and
we can visit and ring anytime, day or night if we wish. Brenalwood is like a big happy family. I can't thank them enough.

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Review from C S (Daughter of Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum always seems very peaceful when I visit. She has been given a quiet area of the main room which suits her well. Staff are friendly and courteous and treat the residents with respect. I feel mum is in the best place for her and is being well cared for.

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Review from Dennis S (Husband of Resident) published on 15 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good value. Staff very good and helpful.
Food well cooked and presented, staff helping with feeding where required.
First class!

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Review from John R (Son of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since November 2015. She has been very well cared for and the staff have been excellent. I feel my mother was lucky to have been so well cared for at the ned of her days. Sadly she passed away on 16th March.

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Current Review Score: 9.6 (9.589)

Overview of Review Score

The Review Score of 9.6 (9.589) out of 10 for Brenalwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.589 for Brenalwood is calculated as follows: ( (151 Excellents x 5) + (73 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 236 Ratings = 4.589

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brenalwood is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Nov 2023

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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