Brenalwood

Hall Lane, Walton on the Naze CO14 8HN
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9.6 57 Reviews
  • Brenalwood, Walton on the Naze
Brenalwood is a purpose-built residential home, situated close to the sea and shops and accommodates 36 residents on two floors. An eight-person passenger lift is available for residents on the first floor.

There are 32 single and 2 double rooms. All have en-suite facilities, phone points, nurse call points, and are individually furnished.

There are front and rear accessible gardens with bird aviary and rabbit enclosure and fish pond.

A variety of activities and entertainment is provided weekly, plus occasional outings to places of interest. A chiropodist visits the home every 6 weeks.   

Visiting is restricted due to the Covid 19 pandemic. Please contact the home manager for up to date details on the visiting policy.

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Care Provided by Brenalwood

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Parkinson's Disease
  • Schizophrenia
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kana Thiru (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (34)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1999

Funding & Fees Guide for Brenalwood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,040 – £1,040
    • Self-Funded Residential Dementia Care £1,040 – £1,040
    • RESPITE Self-Funded Residential Care £1,040 – £1,040
    • RESPITE Self-Funded Residential Dementia Care £1,040 – £1,040
  • (these prices are only a guideline, please contact Brenalwood to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Brenalwood Reviews (57)

Total of 57, showing 21-40
9.6

Brenalwood has a Review Score of 9.6 (9.643) out of 10, based on 29 reviews in the last 2 years. Over all time Brenalwood has 57 reviews.

Overall Experience

  • 34
  • 19
  • 3
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  • 1

Date Published

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Review from Tim G (Brother of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother arrived shortly before the home was judged to require improvement by the CQC. We found it fine, though the new management did improve the regime. I found the staff caring and compassionate, clearly displaying their vocations to residents. They were patient and very hardworking and many went
above their paid call of duty to ensure my brother's needs were met and make him comfortable in his home. The staff were good at listening to any concerns I had and kept me updated. There was one issue following my brother's discharge from the hospital where the protocol was followed but needed common sense and intelligence to see through a negligent discharge note.

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Review from P S (Sister of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the friendly, kind and caring staff. Our brother seems very settled and enjoys the food and drinks. It is a great comfort for all the family that he is being cared for so well.
This home goes above and beyond and is truly a special care home for dementia patients. 10/10.

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Review from Robert S (Son of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have watched our dad get better after being transferred to the home from hospital who then had him back the next day for four days, again transferred back to the home. They worked hard with a very stubborn patient and got him drinking, eating and getting his fight back. On Monday, March 11th, he
is back home, still painful and stubborn.
Many thanks to all the staff for everything you do.
Get TVs in rooms and downstairs with films, sport etc. stop the boredom.

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Review from T S (Daughter of Resident) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I attended the Hawian Day recently held at Brenalwood and had such a lovely time and even got Dad up to dance with me (with help from the staff). They do such a great job. I could see the good interaction between care staff and my Dad is great, they know his noises and what they mean which I know only
comes with knowing your resident as Dad has been non-verbal for quite some time now.
Since the new manager has taken over and the improvement works have been carried out, I can only say its a very positive move and very welcomed.
I sincerely thank all the staff, from the cleaners, care staff, kitchen staff, care taker and manager from the bottom of my heart.

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Review from Richard J (Son of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We attended a Hawaiian party yesterday for residents and family. When we arrived, all the staff greeted us and chatted with us. The singer was great and all the staff got involved with the residents singing and dancing. Drinks were served all afternoon for residents and families. The food that was made
by the staff looked amazing and tasted very good, this was served to everyone or you could help yourselves. Overall, a fantastic day was had by all including residents and staff.

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Review from W T (Daughter of Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad called this his family home and liked the food and activities. Also liked the trips put to the garden centre.

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Review from C S (Daughter of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and management have made my dad and my family more than welcome. They helped him settle quickly and adapt well to suit his wants and needs.

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Review from Valerie H (Daughter of Resident) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always felt that the staff at Brenalwood have been committed to the care of their residents. However, the home has been looking "tied" and in need of modernisation as well as the attention given to the catering - which was sadly basic. Since a recent CQC inspection and change of manager, vast
improvements have been made in the overall appearance of the home, the standard of catering was raised and the introduction of a meaningful activities programme. The staff have remained constantly excellent!

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Review from Carol T (Wife of Resident) assisted by family/friend published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Personally, I have been very impressed with the staff and processes upheld by Brenalwood. Patients can be very demanding and not have a concept of time, but the staff do their best to overcome these concerns. It would be helpful if staff had a name badge on their uniforms. Thank you.

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Review from Angela H (Daughter of Resident) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Seven months have passed since my mum passing away and every day is just as hard and painful. Myself, sister and my dad have lost my dad's wife of 68 years. My mum went in for two weeks respite, enough said, work it out yourself. I hope the staff at this home just give us a little thought on Christmas
Day, how we must be feeling. Just needed to write this down as one of my bad days. Merry Christmas to all the residents at Brenalwood.

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Review from Collin M (Brother of Resident) published on 27 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found this care home to be beneficial to the health of my brother. They have at all times in my opinion endeavoured to meet all his requirements despite the fact he can be extremely difficult at times. The staff are friendly and helpful and a pleasure to deal with.

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Review from John T (Partner of Resident) published on 21 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner was suffering from advanced vascular dementia.
I feel the facilities and food were good.
I was able to visit her every day until the lockdown
The staff were very caring and conscientious.
She was well looked after.

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Review from J F (Daughter of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is very happy at Brenalwood where she has lived for the last two years. The care provided is excellent and the staff are very kind to Mum. There are also plenty of activities provided for residents. A trip to the beach with a picnic lunch in September was much enjoyed by all who were able to
go along.

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Review from Wendy P (Daughter of Resident) published on 19 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is 90, has dementia and has been living at Brenalwood for a year. I've always felt that the carers want to do their best for her. She enjoys taking part in the different activities arranged for the residents. Today I was invited to join them for a trip to the beach for a picnic at a beach hut. I
believe most of the residents came for at least part of the day and the carers worked hard to make sure everyone enjoyed themselves. I am always made very welcome at Brenalwood and when I leave, I am happy that I am leaving Mum somewhere she is safe, well looked after and (something that is important to me) allowed to be herself.

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Review from Tracey A (Granddaughter of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Lovely care staff, who always have a ready smile even when having a tough day. Their job is very demanding from looking after the residents to cleaning, feeding, keeping residents entertained.
I am very happy that my nan's remaining time will/is spent at this care home.

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Review from Deborah J (Relative of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff work extremely hard to look after all of the residents. They cater to their needs, both their physical and mental. They provide entertainment for those who wish to partake. They also work closely with district nurses and as in our case, provide palliative care.
They keep the house clean and
deal with any mishaps as they arise.
I do believe it would ease the staff's load if they had additional staff/carers and a cleaner in the evening/night time, so the carers don't have to clean up and do their own job.

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Review from Janet M (Niece of Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My aunt receives adequate care from hard working and friendly staff.

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Review from David B (Son of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care the staff give my mother. My mother seems quite content at Brenalwood. She has a nice room, which has a good view of the garden.

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Review from C B (Daughter of Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been happy at Brenalwood and her particular needs have always been catered for, with regards to comfort and health. The staff are always friendly and accommodating.

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Review from Sue D (Niece of Resident) published on 18 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Aunty has now been in this home for six months and has settled well due to the excellent care she receives. All staff are friendly and cannot do enough for Aunty. Aunty is kept clean and well cared for and encouraged with help in daily living activities. Food is excellent and in particular, if Aunty
fancies something, staff try their hardest to supply. All staff interact well with Aunty to ensure she is happy and close family members are made to feel welcome when visiting.
Senior staff go over and above their job roles for Aunty and other residents and are a credit to the home as not only have they made Aunty feel part of one big family they also have made me feel so comfortable when visiting. Senior staff go out of their way to make sure Aunty has everything she needs for her care on a day to day basis and I cannot thank them enough for the hard decision we had to make in putting Aunty in a home at 98, but they have made this an easier decision with having given excellent care.

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Current Review Score: 9.6 (9.643)

Overview of Review Score

The Review Score of 9.6 (9.643) out of 10 for Brenalwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.643 for Brenalwood is calculated as follows: ( (235 Excellents x 5) + (92 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 342 Ratings = 4.643

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brenalwood is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Oct 2024

Overall
Inadequate

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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