Brewster House

Oak Road, Heybridge, Maldon CM9 4AX
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9.5 56 Reviews
  • Brewster House, Maldon
Brewster House is situated in the Heybridge Basin with good transport links to nearby Maldon, Chelmsford and Witham.

The accommodation provided is over two floors and the rooms are all single with the exception of one premium double room, this would be lovely for a married couple; for sharing with a friend or if you wish just the luxury of having a magnificent room all to yourself.

Brewster House has an adjoining Day Centre - for further details please contact the Home Manager.

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Care Provided by Brewster House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Jenna Paine (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (74)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Brewster House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,125
    • Self-Funded Residential Dementia Care from £1,125
    • RESPITE Self-Funded Residential Care from £1,275
    • RESPITE Self-Funded Residential Dementia Care from £1,275
  • (these prices are only a guideline, please contact Brewster House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


Brewster House Reviews (56)

Total of 56, showing 21-40
9.5

Brewster House has a Review Score of 9.5 (9.521) out of 10, based on 18 reviews in the last 2 years. Over all time Brewster House has 56 reviews.

Overall Experience

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Review from J J (Son of Resident) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff. Good environment. Clean rooms. There are times when I feel the staff are stretched to cover all the residents.

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Review from M D (Daughter of Resident) published on 3 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Lack of communication between service staff and family. No information on medical visits or outcomes.

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Review from Brenda C (Daughter of Resident) published on 23 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very good. They always help Dad when he needs help.

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Review from Jane E (Daughter of Resident) published on 23 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are happy with the care and attention my mother has had during her stay. We do feel at times the staff are stretched, due to shortage of help. Even so, they cope very well. The girls in the laundry room are amazing. We have lost a number of clothing, but they have gone out of their way to find them!
On the whole, the staff are excellent and underpaid!

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Review from William M (Friend of Resident) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been coming for the last six months to visit an old friend. Always found the home to be helpful and attentive to all. I would highly recommend.

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Review from Steve H (Son of Resident) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring staff which made Mum feel very special.

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Review from Joanne P (Daughter of Resident) published on 20 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has temporarily been put into a home. However, the staff are good. He had an infection and has been delirious, however he is improving and I have arranged with social services to bring him home. Disappointed that my father's belongings go missing, wash bag, 2 pairs of trousers, and shoes. He
has been taken to the garden. Other than that all is well.

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Review from Lyn C (Sister of Resident) published on 15 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother was admitted to Brewster House in February 2020 following an R.T.A. During the 14-months that he's been living at the home, he has been very happy and well looked after. I have always found the staff pleasant and very helpful despite working in these difficult and trying times. They have
gone above and beyond in helping residents and relatives to meet either by Skype or in-person, and the monthly Zoom meetings for management and the relatives are fantastic to hear what has and will be happening at the home. It also gives the relatives chance to voice their queries or concerns should they have any, as well as sharing ideas to help the residents feel at home and part of the community.

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Review from Jonathan E (Son of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was cared for by the caring carers of Brewster House for the final few months of his life. It was an incredibly difficult time for my siblings and I and our children, as we had to come to terms with Dad and Grandad coming to the end of his life in the midst of the Covid19 restrictions. We knew
that the staff were under additional pressures, with strict measures placed on care homes by the government, but there was something that gave us great comfort - our Dad was content and settled. He had lost his wife of over 60 years in 2019 and had broken both hips - he was very sad and grief-stricken. To have to go into a care home was a big blow to him, but the fact that he had peace of mind was a testament to the kindly, professional team. One of the managers even made sure to send his Bible with him, once the undertakers had arrived to take him into their care. It was an act of kindness that showed their respect for his spiritual values and their desire to dignify a person's life.

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Review from Sue H (Daughter of Resident) published on 8 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so very sad to say goodbye to the deputy manager today, as she leaves to return to her home country. She has been absolutely wonderful in her support of our dear Mum. Nothing has been too much trouble for her as she deals with some difficult situations with Mum. She is so very kind, sensitive
and patient and goes way beyond the call of duty. We will miss her so much and wish her well in her future endeavours and feel sure she will be so highly valued in her next role.

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Review from Kim M (Daughter of Resident) published on 20 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My precious mother was looked after in a caring, compassionate way by all in Brewster House, especially the care staff in what could be a challenging environment at times. The care home was kept clean, residents had good food and plenty of it, as well as regular musical entertainment which was enjoyed
by all. They also had plenty of stimulation in the form of games, i.e bingo, cooking and art, and singalongs with the staff. The hairdresser was always welcome. I would like to add that the staff were always pleasant and helpful to visitors, especially those who came regularly and we became friends. I feel that my mother was treated with dignity until the end of her life and would recommend Brewster House unreservedly to anyone looking for a good care home.

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Review from A M (Husband of Resident) published on 10 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was here for respite care and has been well treated and I was kept informed of any problems

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Review from J M (Friend of Resident) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend was well looked after by caring and friendly staff. Thank you to them.

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Review from R D (Daughter of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff at Brewster House are very caring in all my mums time living in Brewster House, she had exceptional care. There is so much to senior care and I have nothing but praise for this team. Whenever I visited (and they did not know when) my mum was always clean and had a drink. She always
enjoyed her food. Thank you to all of the staff for the love and care.

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Review from James S (Son of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and managers were always helpful and caring.
Nothing was too much trouble. Dad enjoyed his experience at Brewster House.

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Review from Ann F (Daughter of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with my mothers care at the home. She is always clean and tidy, never unhappy and the staff are always very helpful and friendly. Nothing seems too much for them.

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Review from S C (Son of Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was struggling to cope at home and my wife and I were concerned for her health and wellbeing. But, since admission to Brewster House, her care has given her a new lease of life. The staff are attentive and provide an excellent service.

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Review from Chris D (Son of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff very friendly and helpful and I never had any worries about Mum's care and safety.

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Review from Phil G (Son of Resident) published on 7 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum became a resident at Brewster House on August 2017. I was very wary of care homes as with my job I have attended many local authority homes and some were very inconsistent and impersonal and not safe.
But from the day I brought my mum to Brewster House the staff right from the managers
to senior carers and carers, kitchen staff and admin staff all made my mum and us feel very safe, secure and caring which my mum enjoys. One example when I returned with mum from hospital we arrived back and mum felt at home and I felt a nice warm, homely, secure feeling, like coming home.

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Review from P C (Relative of Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative has been very happy with the staff here. She has been very well treated. Rood is good. Room is very comfortable.

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Current Review Score: 9.5 (9.521)

Overview of Review Score

The Review Score of 9.5 (9.521) out of 10 for Brewster House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.521 for Brewster House is calculated as follows: ( (125 Excellents x 5) + (79 Goods x 4) + (10 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 215 Ratings = 4.521

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brewster House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Feb 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (6)

Eibel

Eibel Banu

Job Title: Home Administrator

Joined: 2024

I am Eibel, I am an experienced home and Finance Administrator for Brewster House, Maldon, Essex, Runwood Homes Senior Living. With a keen eye for details, my responsibilities include overseeing financial data, preparing various reports, managing staff and resident's files, and other administrative responsibilities. I have also been given the position of hiring manager for Brewster House. I have more than a year’s experience in administration.


I have obtained a master’s degree (Level 7) in Accounting & Finance from Anglia Ruskin University, Chelmsford. I have also received a course certificate on Excel Skills for Business by Macquarie University, Australia, along with other qualifications.


Jenna

Jenna Paine

Job Title: Home Manager

My name is Jenna, and I am the Manager at Brewster House Care Home, a position I proudly stepped into after joining as deputy manager in May 2024. My journey in care spans 24 years, beginning as a domestic worker and advancing through roles as a carer, head of care, deputy manager, and now manager.


I’ve also gained invaluable experience in domiciliary care, where I served as a Registered Manager before returning to Runwood Homes—the organization where my career began.


Working in care is not just a job for me; it’s a passion. I find immense joy in seeing our residents thrive, surrounded by their friends and family, and enjoying the community we’ve built here at Brewster House.


Paul

Paul Widdows

Job Title: Maintenance

Joined: 2024

Hi, my name is Paul Widdows.


I work at Brewster House as a Maintenance Operator and have been part of the team for six months now.


With over 35 years of experience in the building, construction, and maintenance sectors as a multi-skilled tradesman, I bring a wealth of expertise and practical knowledge to my role.


I am married and have a son, and family is an important part of my life.


I was drawn to working for Runwood Homes because of my extensive experience in the field and my passion for delivering excellent service. I take pride in ensuring a high standard of work and enjoy meeting people through my role.


Leoni

Leoni

Job Title: Lifestyle Coordinator

Joined: 2020

My name is Leoni, and I have been part of the Runwood Homes family since summer 2020. Initially starting as a carer, I transitioned into the Lifestyle Coordinator role in summer 2023—a role that truly feels like my calling.


Before joining Brewster House, I worked in a bakery and wasn’t quite sure what my next steps would be. However, within just one week of working here, I realised I had found where I was meant to be.


As many residents and families know, I have a deep love for animals, especially dogs. My dog, Cash Tennessee, often visits the home and brings so much joy to everyone.


I cherish coming to work each day, engaging in conversations, having fun, and helping residents enjoy a fulfilling lifestyle. It’s a privilege to be part of their lives, to plan trips and outings, and to make their wishes a reality whenever possible.


Being a Lifestyle Coordinator is more than just a job for me—it’s about building meaningful connections and making a positive impact on everyone at Brewster House.


Paula

Paula Miller

Job Title: Deputy Manager

Joined: 2009

I'm Paula. I am excited to have recently joined Brewster House as Deputy Manager, working closely with Jenna, the Home Manager. My journey with Runwood Homes began approximately 15 years ago when I started as a Care Assistant. Over the years, I progressed to Senior Care Assistant and, for the past two years, have held the dual role of Deputy Manager and Home Administrator.


I am passionate about building meaningful connections with our residents, their families, and friends. Ensuring that everyone in our care receives the highest standard of support and compassion is at the heart of everything I do.


Andy

Andy Aldus

Job Title: Chef

Joined: 2021

Hi, I’m Andy, and I’m the Chef here at Brewster House.


My journey into the kitchen started somewhat by accident. When I was 17, my mum worked as a night senior in the care sector, which led me to take a kitchen porter job. From there, I worked my way up through the ranks, eventually becoming a chef.


I’ve now been at Brewster House for almost 3 years, and I’m proud to be part of a fantastic kitchen team. Together, we’re dedicated to creating delicious meals and providing excellent care for our wonderful residents.