Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
The home includes dedicated parking spaces.
Brewster House has a Review Score of 9.5 (9.521) out of 10, based on 18 reviews in the last 2 years. Over all time Brewster House has 56 reviews.
Review from Ruth B (Resident) published on 15 October 2018
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Overall Experience
4.0 out of 5
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Review from Lynn S (Daughter of Resident) published on 7 September 2018
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Overall Experience
4.0 out of 5
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Review from Lorna H (Daughter of Resident) published on 8 June 2018
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Overall Experience
5.0 out of 5
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Care / Support
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Value for Money
Review from Ian G (Son of Resident) published on 25 May 2018
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Overall Experience
5.0 out of 5
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Care / Support
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Review from Lynn W (Daughter of Resident) published on 24 May 2018
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Review from Vicki W (Daughter of Resident) published on 23 May 2018
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
Food & Drink
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Review from Dan C (Son of Resident) published on 23 May 2018
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Overall Experience
4.0 out of 5
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Care / Support
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Review from Jennifer W (Daughter of Resident) published on 23 May 2018
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Review from Lee H (Son of Resident) published on 23 May 2018
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Review from Julie F (Daughter of Resident) published on 23 May 2018
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Overall Experience
4.0 out of 5
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Care / Support
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Treated with Dignity
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Review from Christine B (Sister of Resident) published on 23 May 2018
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Overall Experience
4.0 out of 5
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Review from Susan O (Daughter of Resident) published on 23 May 2018
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Overall Experience
4.0 out of 5
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Care / Support
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Review from Sandra C (Daughter of Resident) published on 8 May 2018
Submitted via Website •
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Overall Experience
1.0 out of 5
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Review from Edward S (Son of Resident) published on 15 January 2018
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
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Value for Money
Review from Ruby W (Resident) published on 15 January 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Care / Support
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Treated with Dignity
Food & Drink
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Value for Money
Review from Raymond M (Son of Resident) published on 3 January 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Care / Support
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Value for Money
The Review Score of 9.5 (9.521) out of 10 for Brewster House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.521 for Brewster House is calculated as follows: ( (125 Excellents x 5) + (79 Goods x 4) + (10 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 215 Ratings = 4.521
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Brewster House is based on 17 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 17 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Feb 2024
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Job Title: Home Administrator
Joined: 2024
I am Eibel, I am an experienced home and Finance Administrator for Brewster House, Maldon, Essex, Runwood Homes Senior Living. With a keen eye for details, my responsibilities include overseeing financial data, preparing various reports, managing staff and resident's files, and other administrative responsibilities. I have also been given the position of hiring manager for Brewster House. I have more than a year’s experience in administration.
I have obtained a master’s degree (Level 7) in Accounting & Finance from Anglia Ruskin University, Chelmsford. I have also received a course certificate on Excel Skills for Business by Macquarie University, Australia, along with other qualifications.
Job Title: Home Manager
My name is Jenna, and I am the Manager at Brewster House Care Home, a position I proudly stepped into after joining as deputy manager in May 2024. My journey in care spans 24 years, beginning as a domestic worker and advancing through roles as a carer, head of care, deputy manager, and now manager.
I’ve also gained invaluable experience in domiciliary care, where I served as a Registered Manager before returning to Runwood Homes—the organization where my career began.
Working in care is not just a job for me; it’s a passion. I find immense joy in seeing our residents thrive, surrounded by their friends and family, and enjoying the community we’ve built here at Brewster House.
Job Title: Maintenance
Joined: 2024
Hi, my name is Paul Widdows.
I work at Brewster House as a Maintenance Operator and have been part of the team for six months now.
With over 35 years of experience in the building, construction, and maintenance sectors as a multi-skilled tradesman, I bring a wealth of expertise and practical knowledge to my role.
I am married and have a son, and family is an important part of my life.
I was drawn to working for Runwood Homes because of my extensive experience in the field and my passion for delivering excellent service. I take pride in ensuring a high standard of work and enjoy meeting people through my role.
Job Title: Lifestyle Coordinator
Joined: 2020
My name is Leoni, and I have been part of the Runwood Homes family since summer 2020. Initially starting as a carer, I transitioned into the Lifestyle Coordinator role in summer 2023—a role that truly feels like my calling.
Before joining Brewster House, I worked in a bakery and wasn’t quite sure what my next steps would be. However, within just one week of working here, I realised I had found where I was meant to be.
As many residents and families know, I have a deep love for animals, especially dogs. My dog, Cash Tennessee, often visits the home and brings so much joy to everyone.
I cherish coming to work each day, engaging in conversations, having fun, and helping residents enjoy a fulfilling lifestyle. It’s a privilege to be part of their lives, to plan trips and outings, and to make their wishes a reality whenever possible.
Being a Lifestyle Coordinator is more than just a job for me—it’s about building meaningful connections and making a positive impact on everyone at Brewster House.
Job Title: Deputy Manager
Joined: 2009
I'm Paula. I am excited to have recently joined Brewster House as Deputy Manager, working closely with Jenna, the Home Manager. My journey with Runwood Homes began approximately 15 years ago when I started as a Care Assistant. Over the years, I progressed to Senior Care Assistant and, for the past two years, have held the dual role of Deputy Manager and Home Administrator.
I am passionate about building meaningful connections with our residents, their families, and friends. Ensuring that everyone in our care receives the highest standard of support and compassion is at the heart of everything I do.
Job Title: Chef
Joined: 2021
Hi, I’m Andy, and I’m the Chef here at Brewster House.
My journey into the kitchen started somewhat by accident. When I was 17, my mum worked as a night senior in the care sector, which led me to take a kitchen porter job. From there, I worked my way up through the ranks, eventually becoming a chef.
I’ve now been at Brewster House for almost 3 years, and I’m proud to be part of a fantastic kitchen team. Together, we’re dedicated to creating delicious meals and providing excellent care for our wonderful residents.
