Brook Care Home

17 Brook Close, Rochford SS4 1HN
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8.3 9 Reviews
  • Brook Care Home, Rochford
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Care Provided by Brook Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 20 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Schizophrenia
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Ali Knight (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (10)
    • Couples/Companion Rooms (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2003

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home operates an open door policy.


  • Parking

  • The home has a large car park to the front of the premises.


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Brook Care Home Reviews (9)

8.3

Brook Care Home has a Review Score of 8.3 (8.266) out of 10, based on 5 reviews in the last 2 years. Over all time Brook Care Home has 9 reviews.

Overall Experience

  • 2
  • 6
  • 0
  • 0
  • 1

Date Published

9
4
5
5
4

Review from Gillian S (Friend of Resident) published on 13 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my friend at the home for over 8 years. She is always cared for not only with her personal hygiene , medical needs , but with kindness and respect. The staff are friendly making visitors feel welcome and also offering refreshments if wanted. If a member of staff enters her room
she always greets them with a smile which says a lot. Over the last few months the home has got even better with the introduction of activity's for those able to join in. To conclude the home has a happy welcoming homely atmosphere which reflects on the moods of the residents .

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Review from Gary V (Son of Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for nearly two years, when she first moved in, which was our only choice, I found that it was in need of urgent repairs and a lot of TLC, the facilities were not great and her room was cold but the staff were friendly and seemed to be caring. The home was failing on a lot
of issues and under inspection but I did feel my mother was safe and being looked after properly for the first time in a long time, as we were unable to give her the proper care she needed were her own issues. Since the new manager and her team have taken control, the home has massively improved and is undergoing a lot of improvements, repairs, welfare etc., they constantly keep me updated and informed of all changes. The team are fantastic, very caring of my mum's needs, she seems very happy, as are we. The home is now going from strength to strength and I can see a great future for Brook Care Home. Thank you to the manager and her care team.

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Review from Claire O (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This home is a really caring environment. It has also seen a massive improvement in care and decor in recent months with the new manager. My sister and I couldn't have wished for a better place for Mum in her final years. Two members of staff, in particular, and all the care staff were exceptional

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Review from Kim E (Daughter-in-law of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Visited with Christmas gifts for Mother-in-law with hubby. Found her in good spirits although she had got back into bed which is normal for her. She is looked after how she responds best to. Staff are extremely friendly and seem supportive of her needs. After her being in a different care home a year
or so ago, this is, by far, a nicer environment.

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Review from N D (Daughter of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My father was a resident until urgent safeguarding was taken and he was moved out. No stimulation/activities happen. Residents don't get to go out. All paperwork is not being filled in properly. Social workers are raising issues for other residents and their safety and well-being. The manager walked
out when we raised concerns. The owner should be overseeing what is going on in the home and should be responsible for refurbishing this place. Communication was minimal. Medication was not given if residents refused, we were never told. Behaviour charts not filled in properly which is needed to help prove funding. DoLs were not in place if my father escaped. The place needs a total inspection and refurbishment. One bath/shower/ toilet downstairs for all residents. The other toilet is locked. Cleanliness is poor. The Garden has loose patio slabs, grass has tree roots coming out. 2018 reviews nothing changed. Visit other care homes. You do have a choice where to put your loved one.

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Review from Jill T (Sister of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been a resident for several years. At first I was slightly disappointed as I thought the care home was very tired looking and basic. I now realise that it is fit for needs and things have improved a lot. The staff are wonderful, so kind and caring, and the cooked lunches are excellent.
My only concern is there is not much in the way of entertainment or stimulation. My brother is happy and very well looked after.

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Review from Geoffrey B (Brother-in-law of Resident) published on 31 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother in law was placed at the Brook Care Home after suffering a severe mental breakdown at his home. He had lived alone for most of his life, so my wife and I were naturally concerned about how he would react in a home with other people.
Our fears soon became unfounded however, due to the care
and understanding of the staff.
His health gradually improved and he soon felt comfortable living at Brook Care Home.

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Review from Gillian S (Friend of Resident) published on 16 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit on a regular basis and have always had a warm welcome from the staff.
After visiting several homes this one is far superior, not only caring for residents but treating them with respect.
Always on hand when needed.
The food is excellent with variety and presented well.
Completely happy with
all aspects of the home.

Reply from Mandy Lee, Manager at Brook Care Home

Thank you for taking the time to review the home, much appreciated - best wishes, Mandy.


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Review from Fiona J (Daughter of Resident) published on 8 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum was cared for here for two years before sadly passing away. All the staff are genuinely caring and treat their residents with respect and compassion. Thank you so much for your care and support.

Reply from Mandy Lee, Manager at Brook Care Home

Thank you Fiona, we really appreciate your time and feedback at such a difficult time.


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Current Review Score: 8.3 (8.266)

Overview of Review Score

The Review Score of 8.3 (8.266) out of 10 for Brook Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.891 for Brook Care Home is calculated as follows: ( (26 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) + (4 Poors x 2) + (7 Very Poors x 1) ) ÷ 55 Ratings = 3.891

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.375 Points relating to the number of positive Reviews for Brook Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 4 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Brook Care Home

What types of Care is Brook Care Home registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Brook Care Home provide?

Own GP if required is an additional type of care provided.

How many Rooms does Brook Care Home have?

There are 10 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at Brook Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Brook Care Home to the centre of Rochford?

0.7 mile(s) as the crow flies, distance by road may be significantly further.