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Brooklyn House has a Review Score of 9.8 (9.756) out of 10, based on 8 reviews in the last 2 years. Over all time Brooklyn House has 28 reviews.
Review from Anne B (Daughter of Resident) published on 12 January 2025
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Overall Experience
5.0 out of 5
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Review from H C (Daughter-in-law of Resident) published on 12 January 2025
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5.0 out of 5
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Review from B W (Friend of Resident) published on 18 October 2024
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5.0 out of 5
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Review from S W (Wife of Resident) published on 2 May 2024
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5.0 out of 5
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Review from Gale W (Daughter of Resident) published on 16 April 2024
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Overall Experience
5.0 out of 5
Reply from Jilesh Patel, Owner at Brooklyn House
Dear Gale, thank you so much for giving us the chance to care for Dad. It was an honour and he'll truly be missed by all at Brooklyn House.
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Review from T S (Daughter of Resident) published on 15 April 2024
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5.0 out of 5
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Review from Karen S (Daughter of Resident) published on 19 January 2024
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Overall Experience
5.0 out of 5
Reply from Jilesh Patel, Owner at Brooklyn House
It was a pleasure and honour caring for Mum and she'll be truly missed by all at Brooklyn House.
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Review from Samantha F (Daughter of Resident) published on 28 March 2023
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Overall Experience
5.0 out of 5
Reply from Jilesh Patel, Owner at Brooklyn House
Thank you for your lovely, lovely review. As always we strive to do the best by our residents and constantly make improvements where possible.
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Review from Dawn J (Daughter of Resident) published on 22 February 2023
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Overall Experience
5.0 out of 5
Reply from Jilesh Patel, Owner at Brooklyn House
Thank you very much for your review which is highly appreciated. We always try our best to make improvements where possible.
Our heating system we have improved now and installed more radiators in the communal areas as well as increased the temperature as the days are getting colder to ensure our residents are comfortable.
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Review from A C (Resident) published on 20 February 2023
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4.0 out of 5
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Review from V K (Niece of Resident) published on 20 February 2023
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5.0 out of 5
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Review from F W (Brother of Resident) published on 15 November 2021
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Overall Experience
4.0 out of 5
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Review from N F (Daughter of Resident) published on 15 November 2021
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Overall Experience
4.0 out of 5
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Review from S R (Daughter of Resident) published on 27 October 2021
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Overall Experience
4.0 out of 5
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Review from S W (Husband of Resident) published on 26 October 2021
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5.0 out of 5
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Review from M C (Daughter of Resident) published on 12 October 2021
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3.0 out of 5
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Review from G C (Granddaughter of Resident) published on 12 October 2021
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4.0 out of 5
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Review from Peggy M (Cousin of Resident) published on 28 October 2020
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Overall Experience
5.0 out of 5
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Review from Michael M (Son of Resident) published on 22 October 2020
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Overall Experience
5.0 out of 5
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Review from Cheryl J (Daughter of Resident) published on 22 October 2020
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5.0 out of 5
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The Review Score of 9.8 (9.756) out of 10 for Brooklyn House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.956 for Brooklyn House is calculated as follows: ( (88 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 91 Ratings = 4.956
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.8 Points relating to the number of positive Reviews for Brooklyn House is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6, which has been reached with 8 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 1 May 2018
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