Brooklyn House

22/24 Nelson Road, Clacton-on-Sea CO15 1LU
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9.8 28 Reviews
  • Brooklyn House, Clacton-on-Sea
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Care Provided by Brooklyn House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 18 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Owner
  • Brooklyn Care Ltd
  • Person in charge
  • Chelcie Murray (Registered Managers)
  • Admission Criteria
    • pre-assessment visit & site visit for clients
    • Ages 18+
  • Room Information
    • Single Rooms (16)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021

Funding & Fees Guide for Brooklyn House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
  • (these prices are only a guideline, please contact Brooklyn House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
Are you the Owner/Manager of Brooklyn House? View your Advertising Options

Brooklyn House Reviews (28)

Total of 28, showing 21-28
9.8

Brooklyn House has a Review Score of 9.8 (9.756) out of 10, based on 8 reviews in the last 2 years. Over all time Brooklyn House has 28 reviews.

Overall Experience

  • 21
  • 6
  • 1
  • 0
  • 0

Date Published

28
3
6
8
20

Review from A G (Daughter of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely pleased with the all-round care my mother received, especially during her stages of dementia. All the staff were really caring and very knowledgable regarding her new treatment plan. The management were never too busy to discuss any concerns and were always very compassionate. My family
and I have struggled throughout the different stages of my mother's dementia, but with the help and support of the staff at the home, we knew that my mum would be happy.

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Review from Chris (Regular Volunteer) published on 21 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brooklyn House offers high levels of service in combination with a warm and homely atmosphere throughout.

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Review from N P (Sister of Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother had a lovely room with a bay window on the ground floor. He liked the staff and they liked him. He was given every assistance with a smile and always welcomed me when I went to see him. I was always updated on his doctor or hospital visits. Well done to the management and staff.

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Review from Vanessa H (Daughter of Resident) published on 4 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brooklyn House is such a lovely Care home. The staff are all so very caring and attentive to the residents and their family. It is very clean, light and airy and the food is really good too. It is so friendly. You can visit at any time and are made to feel so welcome. I would definitely recommend Brooklyn
House to anyone and whether you need a family member or yourself to be looked after it is a perfect place to be.

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Review from Joan W (Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff enough for the way I have been looked after.
Everything has been excellent and the girls so understanding and with a choice of menus. The food has been very good.

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Review from Irene B (Daughter of Resident) published on 18 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was welcomed with open arms into Brooklyn House. She had dementia but was treated with a lot of loving care and dignity. We could pop in any time (day or night) and was always welcomed. Nothing is too much or hard for all the caring staff. Such a wonderful place and fantastic stay.

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Review from B B (Resident) assisted by family/friend published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am in this home for respite and rehabilitation and this is essentially a care home for dementia patients which I do not really think is a suitable place for people in my position. I must say that the staff and facilities are excellent and I am very grateful for all their care and help.

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Review from N T (Son of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the management down the caring attitude of all the staff has always been one of the key elements of Brooklyn House. The staff are always helpful and supportive and treat my mother with respect and kindness.

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Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for Brooklyn House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.956 for Brooklyn House is calculated as follows: ( (88 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 91 Ratings = 4.956

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Brooklyn House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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