Fees depend on the room as we have standard and premium rooms, we also base the fees on the care package required for the individual residents care needs.
Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
The home includes dedicated parking spaces.
Broomhills has a Review Score of 9.9 (9.880) out of 10, based on 30 reviews in the last 2 years. Over all time Broomhills has 99 reviews.
Review from Lois H (Niece of Resident) published on 10 October 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Karen G (Daughter of Resident) published on 22 August 2023
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Overall Experience
5.0 out of 5
Reply from Leigh-Anne Cowling, Manager at Broomhills
Thank you so much for your kind words, and thank you for taking the time to write a review, I know you are very busy. It has always been a pleasure caring for both your parents and I am happy that your father is happy and settled at Broomhills, he has lovely relationships with staff and other residents. Thank you also for the support that you and your family give the home, it is always a pleasure to see you all at events we have at Broomhills.
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Review from N T (Daughter of Resident) published on 18 July 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Leigh-Anne Cowling, Manager at Broomhills
Thank you for your lovely review, I am glad that Dad enjoys the food, thank you for taking the time to complete the review.
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Review from Jacqueline H (Resident) published on 18 July 2023
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Overall Experience
5.0 out of 5
Reply from Leigh-Anne Cowling, Manager at Broomhills
Thank you so much for your lovely review and for taking the time to complete it.
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Review from Norman A (Husband of Resident) published on 18 July 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Leigh-Anne Cowling, Manager at Broomhills
Thank you so much for your lovely review and for taking time to complete it.
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Review from S S (Daughter of Resident) published on 12 June 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Leigh-Anne Cowling, Manager at Broomhills
We very much appreciate you taking time to leave us a care home review. I would also like to thank you for your kind words.
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Review from John F (Son of Resident) published on 25 May 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Leigh-Anne Cowling, Manager at Broomhills
Thank you so much for taking the time to leave us a review and thank you for your kind words.
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Review from Martin P (Son of Resident) published on 20 April 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Leigh-Anne Cowling, Manager at Broomhills
Hello, we're so grateful for your wonderful review. We have loved to care for your mother and we always value their and our residents' points of view on their lifestyle, like the activities we provide. Thanks again for the review.
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Review from K S (Son of Resident) published on 12 April 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Leigh-Anne Cowling, Manager at Broomhills
Hello, we're so grateful for your wonderful review. We have loved to care for your mother and we always value their and our residents' points of view on their lifestyle, like the activities we provide. Thanks again for the review.
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Review from Rebecca G (Granddaughter of Resident) published on 28 March 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Leigh-Anne Cowling, Manager at Broomhills
Hello, we're so grateful for your wonderful review. We have loved to care for your grandmother and we always value their and our residents' points of view on their lifestyle, like the activities we provide. Thanks again for the review.
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Review from Lawrence C (Resident) published on 11 August 2022
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5.0 out of 5
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Review from J B (Daughter of Resident) published on 6 June 2022
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5.0 out of 5
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Review from R P (Son of Resident) published on 21 April 2022
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Leigh-Anne Cowling, Home Manager at Broomhills
Hello, we're so grateful for your wonderful review. We have loved to care for your mother and father and we always value theirs and our residents' points of view in their lifestyle, like the activities we provide. Thanks again for the review.
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Review from Katie E (Relative of Resident) published on 27 October 2021
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Leigh-Anne Cowling, Home Manager at Broomhills
Hello Katie, we are so happy to read that you are sending your full recommendation to Broomhills, it means the world to us. Thanks again for the thoughtful review.
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Review from E W (Daughter of Resident) published on 29 April 2021
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5.0 out of 5
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Review from P B (Daughter of Resident) published on 3 March 2021
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4.0 out of 5
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Review from S P (Daughter of Resident) published on 3 March 2021
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5.0 out of 5
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Review from C P (Daughter of Resident) published on 18 February 2021
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5.0 out of 5
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Review from O D (Niece of Resident) published on 18 February 2021
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from S M (Son of Resident) published on 18 February 2021
Submitted via Postal Card •
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5.0 out of 5
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The Review Score of 9.9 (9.880) out of 10 for Broomhills is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.880 for Broomhills is calculated as follows: ( (320 Excellents x 5) + (35 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 359 Ratings = 4.88
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Broomhills is based on 30 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 30 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 May 2018
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Job Title: Home Manager
Joined: 2004
I started working for the company in April 2002. I started as a night care assistant. During my time at Runwood Homes, they have supported me to gain qualifications for my role. I have worked in the following areas: night care, night CTL, daycare, day CTL, lifestyle coordinator, deputy manager, and currently Home Manager. I have gained my NVQ Levels 2 & 3 in Health and Social Care, Level 4 Leadership and Management, 12 University Credits in Dementia Care Leadership, IOSH Principles of Safety Management in Healthcare, and the People First Modular Leadership Programme. I have been the registered manager at Broomhills since July 2013. I am proud to manage a lovely home with a great staff team who truly do put our residents first. As a care home, we have won numerous awards within our company and Essex Prosper. I was a finalist in the Great British Care Awards for Manager of the Year 2015.
Job Title: Deputy Manager
Joined: 2019
My name is Cain. I started my career in the care sector in 2015, realising quickly that I had a passion for care, and this was the career I wanted. I joined the company in April 2019 as a night care assistant. I have worked as a night carer, night CTL, day carer, and day CTL and then became a Deputy Manager in November 2022. I gained his NVQ Level 3 in Health and Social Care many years before joining the company. I have also taken part in a management and leadership course. I feel I am a great support to the team and am always happy to help anyone. I joined Broomhills in July 2024 and almost immediately settled in as part of the team at Broomhills, showing kindness and compassion towards staff and residents, and has become a great part of the team.
Job Title: Cook
Joined: 2015
My name is Jean. I joined the team at Broomhills in March 2015. I began as a kitchen assistant. I have a history of working in catering, and I had my own catering business before joining Broomhills. Jean was then later trained as a cook. I took over as the cook at Broomhills in 2017, providing residents with nutritious, healthy, home-cooked meals. Jean has had training in preparing modified diets. Jean has a lovely relationship with residents, often inviting them into the kitchen to help with meals and cake decorating with tools down. Jean is very passionate about her job and the importance of providing meals for residents with allergies and nutritional needs and preferences.
Job Title: Lifestyle Coordinator
Joined: 2014
My name is Nicola. I joined Broomhills in 2014. I started off as a volunteer, as her grandmother was residing at Broomhills; I then became the Lifestyle Coordinator. I have been told I'm a great member of our team, with great communication skills and a great team approach, ensuring we provide the residents with a range of activities. I was a finalist in the Dementia Care Awards 2024. I also support staff by training the company's new lifestyle coordinators.
Job Title: Care Team Leader
Joined: 2019
I joined Broomhills as an apprentice in December 2019. I started as a domestic staff and then wished to do an apprenticeship as a carer. I have a great work ethic and have always been kind, caring, and compassionate, building great relationships with residents, relatives, and staff. I gained my Level 2 QCF in Health and Social Care and am working towards my Level 3 QCF in Health and Social Care. Paul later progressed to Care Team Leader (CTL). I won the Southeast Great British Care Awards in 2023 for putting people first. He was entered into the National Great British Care Awards 2024 and was a finalist. I have completed 2 leadership and management courses as I wish to progress further within Runwood Homes, and I’m sure I will achieve this with Broomhills and Runwood Homes support.
