Broome End

Pines Hill, Stansted Mountfitchet CM24 8EX
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8.8 27 Reviews
  • Broome End, Stansted Mountfitchet
Broome End is proud to have won the coveted “Care Home Of The Year” and highly commended “Champion of Champions” at the 2019 Prosper Awards for Essex County Council.

The home provides person-centered care like no other in the area. The historic converted manor house has a capacity of 35, split between 29 single rooms and 3 doubles. Broome End is proud to offer exceptional accommodation, engaging activities and wonderful serene outdoor space including a large terrace overlooking meadows and a state-of-the-art sensory garden – all to a very high standard.

All rooms are generously proportioned and larger than most purpose-built homes in the area. They also have 3 rooms that are suitable for couples who wish to stay together or individuals who would like extra space.

Life at Broome End is all about creating a safe, cosy and homely environment for the residents. All rooms come furnished, but the home understand if residents wish to bring their own special pieces with them; something Broome End has found helps the settling in process significantly.

The activities team plan and provide trips out, visiting speakers & musicians, 1-1 sessions and various other activities which have all been chosen by the residents.

Although Broome End has outstanding facilities, the home is focused on providing person-centered care. The award-winning staff ensures residents' safety while being committed to allowing them as much independence as possible.

Residents range from those who are relatively self-sufficient to others who require more complex care. The team works together with residents and their loved ones to create a care plan that is as individual as those they care for.

Broome End believes what sets their staff apart from other homes is the commitment & dedication to ensuring the dignity of all their residents, encouraging independence, involving family & friends and engaging daily with all on a human level.

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Care Provided by Broome End

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Catherine Newland (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (5)
    • Single Rooms with ensuite Wet Room (23)
    • Couples/Companion Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2013
    • Number of floors: 3

Funding & Fees Guide for Broome End

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please call home to discuss. Our fees depend on level of care required.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • You are welcome to visit at any time however please note the office is only open 9am - 5pm Monday to Friday.


  • Parking

  • There is ample parking at the home.


Broome End Reviews (27)

Total of 27, showing 1-20
8.8

Broome End has a Review Score of 8.8 (8.831) out of 10, based on 5 reviews in the last 2 years. Over all time Broome End has 27 reviews.

Overall Experience

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Date Published

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Review from R T (Husband of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the compassion of the staff and team leaders. The deputy manager was always ready to give information about any of my requests and enquiries.

Reply from Haris Khan, Chief Executive at Broome End

Thank you so much for your review. We are so happy you mentioned how compassionate our team is, as this is a critical pillar underpinning our care service.


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Review from M G (Wife of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in care the last three months and is happy there, he used to go for respite for a few weeks for a few years.

Reply from Haris Khan, Chief Executive Officer at Broome End

Thank you so much for your feedback. We will share this with our team.


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Review from John S (Son of Resident) published on 24 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home, couldn't wish for a better place where my mother could spend her days. Nice garden and conservatory to relax in. Caring staff are always on hand should they need anything.
I know my mother is happy there and I am 100% satisfied that she is well cared for.

Reply from Haris Khan, Chief Executive Officer at Broome End

Thank you for this wonderful review. We will share it with our staff who make it all possible.


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Review from Leanna D (Granddaughter of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is really amazing with all their residents, I cannot thank the team enough for everything they do for my nan and the support the team gives us, as a family. This must be one of the hardest jobs to look after people’s loved ones that have dementia as an illness.
Thank you so much Broome
End Care Home.

Reply from H Khan, Chief Executive Officer at Broome End

Thank you so much for your positive feedback. We really appreciate hearing your words of encouragement and will share them with our staff.


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Review from Gill B (Daughter of Resident) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Broome End for 18 months now and the care and support he has received has been excellent. He was quite independent at first but now needs more help and there is always a member of staff to assist him. I visit on a regular basis and it always feels like a family there. I am informed of
everything concerned with Dad, if he has seen a doctor or if he needs some more sweets! I am so pleased we chose Broome End and I know Dad feels the same.

Reply from Haris Khan, Chief Executive Officer at Broome End

Thank you - we are so glad you are pleased with the service we provide at Broome End. The staff are excellent and really enjoy doing what they do!


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Review from David H (Husband of Resident) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident in Broome End for just over twelve months. She suffers from late-stage dementia and is unable to walk or have a meaningful conversation. I visit on a regular basis and am always impressed by the excellent care she receives. Nothing is too much trouble. It is a difficult time
for me too, but the staff always have a chat and make me very welcome. I feel that my needs are also met, which gives me great comfort. If you are considering care for a loved one, you will not be disappointed here.

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Review from L T (Daughter of Resident) published on 1 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents-in-law were both residents together. After looking at a number of care homes I stopped my search after finding Broome End. As soon as I walked in I knew it was the one. I was not disappointed. I cannot praise the care home enough they go over and beyond. I have unfortunately had to place
my mother into care and needless to say, she is very happy at Broome End.

Reply from Haris Khan, Managing Director at Broome End

Thank you for your very kind words - I will share your feedback with the team.


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Review from Jo R (Daughter of Resident) published on 20 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are very fortunate to have found Broome End for Mum. She has been happy and settled there for some time. The care and compassion shown to Mum from the carers and all of the staff, from management to the cleaners, is amazing. We have been kept informed throughout these difficult times
and all effort has been made to keep us in as close contact as possible. When we have been unable to go and see Mum in person, we have had no concerns whatsoever about her welfare, which has been invaluable. Our thanks, love and gratitude are sent to all the staff.

Reply from Haris Khan, Managing Director at Broome End

Thank you for such wonderful feedback. Our team are brilliant and it's fantastic to hear when families appreciate all the hard work they do.


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Review from D A (Daughter of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is doing really well since moving into Broome End care home. She enjoys it there and has made friends and is getting good care and plenty of attention. The staff are very understanding, helpful and polite. The home is very clean and my mother has a lovely room overlooking the well-kept garden
that she loves to be in.

Reply from Haris Khan, Managing Director at Broome End

Thank you so much for your feedback. It is always good to hear that our staff are appreciated for all the hard work they do. We will share your feedback with them.


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Review from E M (Grandson of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, very polite and very supportive and kind.

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Review from J M (Daughter of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are amazing always so supportive, caring and helpful. I've not a bad word today. Mum has dementia and I would say has her moments. All the staff are fab right through to the kitchen staff

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Review from L L (Daughter of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother mainly suffers from dementia and has been a resident at Broome End 5 years. During that time staff have been extremely patient with her changing needs and personalities and have built up an excellent relationship with her. Broome End was chosen mainly for its family atmosphere and hasn't disappointed.
Cleanliness and meals are second to none and activities offered always interesting and innovative. Their relationship with local surgery is excellent and I've promptly informed any changes in medication. Management and staff have been excellent during lockdown maintaining contact with my mother keeping me informed of changes and despite logistics facilitating visits safely.

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Review from S S (Daughter of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dear mum has been a resident at Broome End for over three and a half years. In that time she has been really happy and settled. She loves all the staff and management, they are so kind and patient. As a family, we have always loved visiting we feel like part of a big family. In the last year with
the pandemic, the staff have been amazing, keeping in touch with us by phone, video and lately with garden and home visits. Wonderful caring home.

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Review from Norma C (Daughter of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Broome End since August 2017, and we know we chose the right home. There is such a lovely, homely atmosphere, and all the staff treat Mum with such kindness and dignity. Mym has advanced dementia, so doesn't really recognise us, but has a special bond with the carers and looked happy,
which is lovely to see. This last year with the pandemic has been hard, but we were informed of changes throughout. I cannot praise them highly enough!

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Review from Viccy C (Wife of Resident) published on 17 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely people and very kind to relatives. Very pleased to have found it. Delightful and helpful staff. Very difficult to adjust to the situation but the staff are very helpful. It is not the most modern of places but very homely and friendly. Would not go anywhere else.

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Review from Jayne C (Daughter of Resident) published on 28 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers know the resident's body language. The staff are like family, so caring and not like robots. This is our 3rd care home. Might I say it's the best with fantastic rates. It is more like a hotel service and even special foods are catered for as my mum has an intolerance. The family members are greeted
with tea and biscuits or cake. Don't let the entrance hall put you off as it is small. A beautiful old mansion building set in fields, yet minutes away from the town centre.

Reply from Amina Salahuddin, Head of Marketing and PR at Broome End

Thank you so much, for a wonderful review. Your mum is such an amazing lady and a much-treasured resident of Broome End!


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Review from JP (Daughter of Resident) published on 30 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving to a care home is a life-changing event so we were delighted to see the kind, compassionate way Broome End helped Mum make this transition and how this has continued during her stay. Mum always comments on how happy she is to be living at Broome End. Broome End is not a purpose-built care home
but, the building’s character and staff make it a home from home. As highlighted in another review, we would recommend visiting to see for yourself. Thank you to the Broome End team for all their hard work and dedication.

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Review from J H (Niece of Resident) published on 26 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle is very happy at Broome End. He is cared for in a very efficient, friendly and caring way. The facilities are clean, staff friendly and helpful.

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Review from F B (Resident) published on 26 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy and have lived here for almost five years. I am given my independence whenever possible. The facilities are clean and comfortable and the food is good. It is very professionally run.

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Review from G P (Daughter of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is superbly cared for by all the staff at Broome End. His every need is anticipated and catered for on an individual level. He is very happy and content and I am so glad he is part of the Broome End family.

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Current Review Score: 8.8 (8.831)

Overview of Review Score

The Review Score of 8.8 (8.831) out of 10 for Broome End is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.655 for Broome End is calculated as follows: ( (38 Excellents x 5) + (20 Goods x 4) ) ÷ 58 Ratings = 4.655

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.176 Points relating to the number of positive Reviews for Broome End is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4. 5 Positive Reviews ÷ 7.4 = 0.676

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Catherine

Catherine Newland

Job Title: Registered Manager

Joined: 2015

Catherine first joined Broome End nearly 20 years ago as a carer. Over the past two decades, she has managed a number of different settings, including a large nursing home and a specialist dementia day centre. Catherine is determined to deliver the best in class care, which drives us to be innovative in our approach. This focus has helped us achieve Essex Care Home of the Year recently.


Frequently Asked Questions about Broome End

What types of Care is Broome End registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Broome End provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Broome End have?

There are 27 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at Broome End?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Broome End to the centre of Stansted Mountfitchet?

0.7 mile(s) as the crow flies, distance by road may be significantly further.