Cameron House

Plumleys, Pitsea, Basildon SS13 1NQ
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9.5 51 Reviews
  • Cameron House, Basildon
Welcome to Cameron House, a purpose-built care home nestled in the vibrant community of Basildon. Conveniently located with easy access to nearby amenities and transportation, Cameron House offers both residential and dementia care in a pleasant and welcoming environment.

Cameron House is committed to treating each resident as a unique individual, tailoring care to support them in achieving a fulfilling and relaxed daily lifestyle. Residents enjoy access to a range of hobbies and entertainment options, ensuring their days are enriched with meaningful activities.

Step outside and unwind in the beautifully landscaped gardens, where residents can soak up the sunshine from the patio or retreat to the summer house for moments of tranquillity. Mealtimes at Cameron House are a delightful experience, with versatile options that cater to personal dietary preferences and choices of dining location.

If you'd like to experience the warmth and professionalism of the team first hand, book a visit to Cameron House to find out more about how they're dedicated to providing exceptional care in a setting that feels just like home.

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Care Provided by Cameron House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Heidi Bowry (Manager)
  • Admission Criteria
    • To admit within 24 hrs once initial assessment done
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Cameron House Care Home is thrilled to welcome visitors. Visitors are encouraged to visit their loved ones at their convenience; dedicated team members are always available to greet them with a warm welcome.


  • Parking

  • Cameron House Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.


Cameron House Reviews (51)

Total of 51, showing 1-20
9.5

Cameron House has a Review Score of 9.5 (9.516) out of 10, based on 19 reviews in the last 2 years. Over all time Cameron House has 51 reviews.

Overall Experience

  • 35
  • 15
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Date Published

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Review from Diane P (Daughter of Resident) published on 31 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Cameron House since June 2022 and whilst it was a massive change for Mum and the family. Home management and carers have helped Mum to settle in and helped me and my sister get used to and understand how Cameron House works for the residents. Working with them to ensure Mum's needs
are met has been a journey. But I cannot thank them enough for all their hard work and understanding. The loving ways they have with my mum, I feel she is in safe hands.

Reply from Heidi Bowry, Home Manager at Cameron House

Thank you Diane for your lovely review. We try our best every day and the team here are amazing.


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Review from Stephen E (Son of Resident) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was at Cameron House for just over a year, and we were very happy with the way she was looked after and cared for. We found all of the staff to be approachable, efficient and friendly, and we have no concerns at all in the year she was at Cameron House.

Reply from Caroline Walker, Marketing at Cameron House

Thank you for your kind words. The whole team is really proud of providing the very best care and your taking the time to write this review is much appreciated.


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Review from Rebecca M (Relative of Resident) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy with the continuity of care this home gives. The manager goes above and beyond every day. I am thankful I found this home and I know I have no worries with my relative being here. The staff are very happy and always willing to help with anything we require. This home has gone from strength
to strength and I am so happy for that.

Reply from Heidi Bowry, Home Manager at Cameron House

Thank you for your lovely review. We are always happy to hear our relatives and families are happy.


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Review from Vicky M (Daughter of Resident) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad first came into the home in September and has had nothing but excellent care. He has recently been diagnosed with dementia and things are very confusing for him at times. He thinks he's in a hotel and that he's going to a restaurant and was getting very upset if he couldn't have a hot meal. The
home manager and staff put some changes in and added an open & close sign just to help him understand when meal times are which really helped him. He has settled in very well and it's very reassuring to know that he is safe and well looked after. Thank you for everything you do on a day to day basis.

Reply from Heidi Bowry, Home Manager at Cameron House

Thank you for your lovely review, we always try our best to help our residents settle in and welcome all feedback.


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Review from Kirsty M (Granddaughter of Resident) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad moved into Cameron House in September this year. I have nothing bad to say about it. The manager is very supportive and will always be happy to help with any concerns we have. The manager and staff welcomed him in brilliantly and made him feel at home straight away. He has been so much happier
since moving here and has told us how much he loves it here. He is always saying how much help he gets with everything and how there's always someone about whenever he needs some help. He values the care that he receives and thinks very highly of the home. Since he moved into the care home, he has eaten much better and looks much healthier without the stress and worry of living on his own. I feel much better knowing my grandad is safe and happy living in Cameron House.

Reply from Heidi Bowry, Home Manager at Cameron House

Thank you for your lovely review, we are happy that you are happy with the care we give.


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Review from C D (Daughter of Resident) published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been here since December 2022. I can honestly say she has been loved and cared for by Cameron House, the staff and management always go far and beyond to ensure her comfort and safety. Mum is happy here in her beautiful and comfortable room. Thank you.

Reply from Heidi Bowry, Home Manager at Cameron House

Thank you for your kind words, we are very appreciative of your input when you visit.


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Review from L W (Daughter of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum has been a resident for 3 years. During this time Mum has been well looked after. The staff do a great job and are very caring and approachable. Cameron House is spotlessly clean and has a range of activities provided, our Mum is limited in what she can do due to the later stages of Alzheimer's
disease, but loves a dance! Would recommend this home to care for your loved ones.

Reply from Heidi Bowry, Home Manager at Cameron House

Thank you for your kind words, we love to see Mum happy and she does love to dance.


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Review from Roger D (Son of Resident) published on 20 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I just want to say, how wonderful the staff are at Cameron House. Mum has settled in so well and the staff always have time to talk to us as well. And for Mum's 101 birthday, they made it a very special day.

Reply from Charly Cooper, Home Manager at Cameron House

Thank you so much for your kind words, we really appreciate this.


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Review from David S (Son of Resident) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my mum down from Wales to Cameron House and my sisters and I believe that it's the best move we could have made. The manager and the staff were so helpful and I could not believe how friendly they were. So we moved Mum down during November 23, which was a major task on its own as Mum had not
been out of the house for 8 years and was very nervous. After a six-hour drive, we arrived at Cameron House and Mum was made to feel at home and a part of the Cameron House family straight away. I'm not going to lie, there were a couple of teething problems with Mum's medication and her hearing, but generally she very quickly felt very at home. Mum has made a close friendship with the lovely lady in the room next door, along with others, added to that she has gone from someone who did not want to leave the safety and comfort of her armchairs to getting excited about going up to the lounge area and doing exercises and parties. I cannot thank the manager and the staff enough.

Reply from Charly Cooper, Home Manager at Cameron House

Thank you so much for your kind review, this is very much appreciated!


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Review from Kim C (Daughter of Resident) published on 18 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has a new manager and things seem much nicer for the residents implementing new procedures and very friendly, the staff are rushing around but seem very caring. Since new procedures were in place my mum has had her teeth looked at and her doctor changed to one that will come out to see her
if necessary, she looks clean and comfortable and her hair looks clean and brushed.
Thank you for your care.

Reply from Charly Cooper, Home Manager at Cameron House

Thank you so much for taking the time to write a lovely review.


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Review from Eddie M (Son of Resident) published on 21 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad sadly passed away in July 23.
Dad moved in May 2022 into Cameron House, and over the time he was there I met all members of staff from the managers, carers, cleaners, maintenance man and chef, and I have to say, excellent, the lot of them.
One thing I do know is that the manager led the way
with all the wonderful caring staff in providing Dad with care, and devotion which I am so grateful he had and I never had to worry about his care all the time he was there. Very shocked when I see Amber on CQC for being Well Led as this should be Green as can be, as without a doubt what is clear is the most important thing in there is making sure the residents are looked after and that comes from the top, supported by so many lovely staff, I can't mention.
Thank you to the manager and the team at Cameron House for looking after Dad so well. It was nice to know my Dad was happy there.

Reply from Matt Basham, Manager at Cameron House

Thank you so much for taking the time to support us with this kind review, we really do appreciate your comments. We want to send our condolences and wish you and your family the very best for the future.


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Review from R K (Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Need a proper chef. Need more carers, carers too rushed.

Reply from Kim Jeeves, Home Manager at Cameron House

We are sorry for the experience you feel you are getting at Cameron House.
We have recruited a new chef and are in the process of awaiting paperwork. They have many years of experience and are creating a new menu for the home which should be rolled out shortly.
We are working hard to ensure our service users get the best possible care. The home is working to the correct ratio of staff to service users.


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Review from G R (Son of Resident) published on 21 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Appear understaffed at times, especially at weekends. Would like our mother to integrate more, however, ethos appears to dictate no forcing of residents to integrate where gentle cajoling would suffice. Will not leave her room unless her family take her out. We understand her dementia makes things difficult.

Reply from Kim Jeeves, Home Manager at Cameron House

Cameron House works with the correct ratio of staff to residents, we work very hard to promote independence and encourage our residents to socialize. We have an activities program designed to allow choice and relationships to be built between our service users.


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Review from Charles B (Resident) assisted by family/friend published on 21 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Firstly, the food in Cameron House Care Home is very poor, I have to ask my family and friends to bring me food in on various days of the week to supplement my diet. However, the care, cleanliness and laundry are all good. My room is adequate for my needs and overall, I am happy with the care home.
All the care home needs is a new chef or cook as when contract cooks/chefs are used the quality of the food improves.

Reply from Kim Jeeves, Home Manager at Cameron House

Cameron House is continuedly striving to improve the quality of the meals provided, working with our suppliers for a balanced and nutritious diet.


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Review from William F (Cousin of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we go to visit we're always met by happy and friendly staff. My cousin is very happy here. My cousin's personal needs are well cared for. He likes the food. My cousin loves being with people and enjoys the activities he takes part in. His room is always clean and tidy. His laundry and clothes are
kept clean. This is an excellent car home and the management and team are always helpful, attentive and polite.

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Review from L D (Son of Resident) published on 14 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Attentive and friendly staff.

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Review from Janice M (Daughter-in-law of Resident) published on 14 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but admiration for the staff working at the home. I find them caring and helpful.

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Review from Maureen F (Niece of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely delighted when my aunt was admitted to Cameron House Care Home. The whole experience dealing with the staff has been excellent. I have found everyone to be very friendly, efficient, kind and always approachable. I am happy that my aunt is safe and very well looked after and she appears
to be very happy herself. Altogether excellent.

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Review from Gary D (Son of Resident) published on 29 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Cameron House Care Home for over five years with dementia. The staff are so very kind and patient with her. I speak for all my family when I say we are so grateful to them for her care. Always clean and the food is fantastic!

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Review from James H (Son of Resident) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The improvement in my mother is very high in a very short time. The management and staff are excellent and I feel so much better knowing my mother has people like herself who she mixes with all the time. The cleanliness and food are also of a very high standard. Would recommend to anybody who was looking
for a lovely home for their parents.

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Current Review Score: 9.5 (9.516)

Overview of Review Score

The Review Score of 9.5 (9.516) out of 10 for Cameron House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.516 for Cameron House is calculated as follows: ( (149 Excellents x 5) + (49 Goods x 4) + (23 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 225 Ratings = 4.516

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cameron House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 May 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Heidi

Heidi Bowry

Job Title: Care Home Manager

Joined: 2024

Cameron House is located in a residential area of Pitsea in Basildon. This purpose-built care home has been designed with our residents in mind and offers good access to local transport links and amenities. The home offers light and airy accommodation and has a private and secure garden where residents can sit and enjoy socialising in privacy.


Cameron House has a warm and welcoming environment in which we deliver excellent standards of care. The highly trained team are on hand to assist in making our residents ’ lives independent and satisfying as well as relaxing.


At Cameron House, our resident’s families and friends are always welcome and we encourage involvement in our resident’s daily life and social activities.


Our residents benefit from a secure safe environment, all our spacious rooms have their own en-suite toilet. Each day there is a choice of freshly prepared meals catering for all dietary needs. Our clean and pleasant lounges offer an excellent environment to socialise with fellow residents and families and a robust activities program provides stimulation and entertainment.


Please feel free to contact the home and come visit us, we would be happy to show you around no appointment is necessary.


Frequently Asked Questions about Cameron House

What types of Care is Cameron House registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cameron House provide?

Palliative Care & End of Life Care are other types of care provided.

How many Rooms does Cameron House have?

There are 40 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Cameron House?

Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Cameron House to the centre of Basildon?

1.3 mile(s) as the crow flies, distance by road may be significantly further.