The visiting policy is restricted at mealtimes, telephone booking preferred but not essential .
Street parking with no restrictions
Cavendish has a Review Score of 9.1 (9.093) out of 10, based on 4 reviews in the last 2 years. Over all time Cavendish has 4 reviews.
Review from C M (Son of Resident) published on 22 January 2025
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Prabhakaran Bhaskar, Regional manager at Cavendish
Thank you so much for your kind words and review about our service at Cavendish. Your comments mean a great deal to us, and I will ensure your feedback is shared with all our staff. Its always rewarding to know that our efforts make a positive impact
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Amanda T (Daughter of Resident) published on 14 November 2023
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Stephanie Ronan, Operations Director at Cavendish
Thank you for your great review. We are so pleased your mum has settled in so well and is enjoying her new home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Colin C (Son of Resident) published on 27 June 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C C (Daughter of Resident) published on 18 May 2023
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Madison Fisher, Admin at Cavendish
Thank you for your review, we appreciate all positive feedback. With regards to activities, we are in the process of employing a new activities coordinator and the home is in the process of upgrading the bedrooms. We have an open-door policy so that relatives can visit at any time. If you wish to discuss this more, please feel free to contact head office. Once again, thank you very much for your review.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.1 (9.093) out of 10 for Cavendish is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.766 for Cavendish is calculated as follows: ( (38 Excellents x 5) + (8 Goods x 4) + (1 Poors x 2) ) ÷ 47 Ratings = 4.766
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.327 Points relating to the number of positive Reviews for Cavendish is based on 4 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2. 4 Positive Reviews ÷ 4.2 = 0.952
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 20 Mar 2018
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Registered Manager
Joined: 2015
Chloe Tames is a dedicated professional with over a decade of experience in the care industry. Beginning her journey as a carer, Chloe has progressively advanced her career, demonstrating unwavering commitment and a strong work ethic. Her tenure at Ballagh Care spanning more than 10 years showcases her loyalty and invaluable contributions to the organisation.
Over the years, Chloe has honed her skills and expertise, culminating in her current role as a Registered Manager. In this capacity, she oversees the day-to-day operations of care facilities, ensuring the highest standards of service delivery and resident satisfaction. Her leadership style is characterised by empathy, compassion, and a proactive approach to addressing challenges.
Chloe's qualifications include a Level 5 in Health and Social Care Leadership and Management, which has provided her with a solid foundation in effectively managing teams and navigating the complexities of the healthcare landscape. She is deeply passionate about making a positive difference in the lives of those she serves, and her dedication to excellence sets her apart as a trusted leader in the field. Chloe's blend of practical experience, academic credentials, and genuine compassion make her an invaluable asset to Ballagh Care Ltd in providing exceptional care services.
Job Title: Senior Carer
Joined: 2013
Wendy has worked for over 40 years in the care industry and has a wealth of knowledge and experience. She prides herself on the care and compassion she provides to all our residents.
Job Title: Team Leader
Joined: 2022
Libin is a strong member of the team and has previous nursing experience in India, he leads the team within the cavendish and prides himself on his work.
