Brook House

47 Colchester Road, White Colne, Colchester CO6 2PW
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9.7 11 Reviews
  • Brook House, Colchester
Located in a residential area of the village of White Colne, Colchester, Brook House provides residential care for the elderly and those living with dementia.

There are 35 rooms in the home all with ensuite facilities, meaning that residents can enjoy their privacy and down time in a space that feels comfortable and homely. For residents who like to socialise, the team arrange plenty of activities and weekly trips out to local community events and places. Spacious indoor living spaces also allow residents to mix and relax in the comfort of the home.

The team are highly skilled and professional and are committed to delivering care which puts the resident first. Care plans are designed to account for each resident's unique needs and requirements, and care is always delivered in a way that promotes dignity, respect and privacy. Independence is also at the forefront of care plans, and caregivers ensure that residents are in control of their daily lives as much as they can be, making sure every day is lived as fully as possible.

Brook House is dedicated to delivering consistent and reliable care, feedback is always welcome and the team are continually striving to improve their practice to make sure they are delivering the highest quality care to all residents.

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Care Provided by Brook House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Trish French (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Single Rooms with ensuite Wet Room (32)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022
    • Number of floors: 2

Funding & Fees Guide for Brook House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,500
    • Self-Funded Residential Dementia Care £1,200 – £1,500
    • RESPITE Self-Funded Residential Care £1,200 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,250 – £1,450

  • All private fees are fully inclusive of hairdressing, chiropody, daily news paper, and toiletries.
  • (these prices are only a guideline, please contact Brook House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Brook House Reviews (11)

9.7

Brook House has a Review Score of 9.7 (9.727) out of 10, based on 9 reviews in the last 2 years. Over all time Brook House has 11 reviews.

Overall Experience

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Review from Sonia P (Daughter of Resident) published on 4 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents were finding it increasingly difficult to cope with being on their own at home. It was upsetting to see them scared and confused so we made the decision to find a care home which would suit their needs.


From our first meeting at Brook House, both the Manager and Deputy Manager have been

so helpful. They totally understood our needs as well my parents and they went out of their way to find rooms which would suit my parents thus allowing them to carry on as if they were still in their own home.


The entire home is light and airy, spotlessly clean and a joy to be in. Every member of staff we have met has been happy in their work and very friendly and helpful.


The Manager and Deputy Manager have been incredibly supportive during recent weeks and have helped my Dad and myself through what has been a difficult time ....really over and above the call of duty. The Entertainments coordinator has been an absolute star getting my Dad to join in activities and keeping him busy.


Reply from Ppatricia French, Registered Manager at Brook House

What a lovely review of our Home. It has been an absolute privilege to care and support in all the ways we have been able to and we look forward to carrying the great work on in caring for your Dad.


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Review from Coral P (Daughter of Resident) published on 3 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for just over a year at Brook House.
When she first arrived she was confused and worried and scared. She was instantly met with a warm - reassuring face that help her to settle in.
Within a few days she was sleeping better, eating better and washing.
You could see she was
relaxed with the staff and she felt comfortable.
All staff are welcoming and caring and you get a real family feel from everyone there.
My mum is safe and well looked after and because of this my mind is put at ease.

Reply from Patricia French, Registered Manager at Brook House

Thank you for such a warm review of our Home, feedback is always greatly received.


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Review from Kim W (Daughter of Resident) published on 3 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall care of my mother is outstanding. The staff go above and beyond duty of care. My mother was very poorly in December. We never expected her to make christmas. But shes doing well. Going out and joining in with others.
The manager keeps me well informed with changes, as I live 4 hours
away from the home.

Reply from Patricia French, Registered Manager at Brook House

Many thanks for such a glowing review. We always aim to provide the best care in all areas.


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Review from Jackie B (Daughter of Resident) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was with Brook house for just over a year. In that time she was treated pwith care and respect by all the staff , always having time for a chat and making sure she had everything she needed. We were always welcomed and nothing too much trouble. Thay gave ne back the mum I always new and loved
. Would have no hesitation recommending this home

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Review from Diane M (Daughter-in-law of Resident) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the manager and staff enough at Brook House. My father-in-law has been a resident for nearly two years now and throughout that time, he has had many challenges in his general health and well-being. These challenges have been met by the team with care, empathy and intelligence. As relatives,
we have also felt supported and kept informed on a regular basis with any areas of concern and the staff are being creative with their ideas to resolve any issues. They are constantly reviewing procedures to change and improve on their already inclusive, caring and empowering work. They work well with other organisations to ensure the residents are enjoying the best care. I feel that my father is safe and secure at Brook House and that he is treated gently and with kindness at all times. The facility is always clean and tidy with friendly and helpful staff. It is pleasing to see that the residents have many trips out tailored to their needs and enjoyment. Highly recommended by us!

Reply from Patricia French, Registered Manager at Brook House

Thank you so much for such a glowing review of our home and the team at Brook House. It is a dedicated team approach that has enabled us to improve and continue to improve in providing the best possible care, for the residents to carry on enjoying both life inside and outside of Brook House. Kind regards, Patricia.


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Review from H C (Daughter of Resident) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with Brook House's care for my father. Kind thoughtful, caring staff.
He has one-to-one staff. l do feel as though the care given could be better: more thoughtful, hygiene (hair washed smelling nice). I have asked for all my father's clothes that don't fit weeks ago, still waiting.

Reply from Patricia French, Registered Manager at Brook House

Good afternoon, thank you for submitting a review, your feedback greatly matters in improving our services. As you are aware, your father's care is provided by an external supplier and I have raised your concerns with them today and will be in contact directly to discuss. Thank you for your kind words about care staff and your five-star rating of management at Brook House. Kind regards, Patricia.


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Review from S C (Daughter of Resident) published on 8 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Brook House following on from my father passing in a home they were residing together, at which time (July 2024) we rapidly took the decision to move our mother with immediate effect. At the former home, she was very depressed (even prior to my father's passing) often saying she was
living in a prison. She appeared very pale and totally unmotivated which we initially thought to be a decline in her condition however moving her to Brook House has proved we were wrong as since doing so, my mother has excelled virtually immediately. She is beautiful again in her appearance and blooming from within with a sparkle in her eyes, something we thought she had lost. The manager is a brilliant, hands-on manager, the senior and activity coordinator is amazing as is the deputy, also five members of staff, in particular, are outstanding and others too whom I do not yet know names. Outings and activities are outstanding too. At this time, after five months, I can honestly not yet fault Brook House.

Reply from Patricia French, Registered Manager at Brook House

Good afternoon, thank you for such a glowing review of the care provided to your mother at Brook House. I will ensure that your high praise is passed on to all staff. Kind regards, Patricia.


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Review from Michele S (Daughter-in-law of Resident) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been at Brook House since April 2023, she is very well cared for. Brook House is clean and decorated very nice. When I visit I am made very welcome, nothing is too much trouble. The staff are all friendly, It’s like one big family.

Reply from patricia french, Registered Manager at Brook House

Thank you for such a glowing review. You are like family and always welcome at Brook House.


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Review from Sean A (Son of Resident) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't speak highly enough of Brook House Care Home and the team there, and I feel very fortunate that my mother was placed there. The staff have helped me through some difficult times, but it's the constant care and attention that I'm really grateful for. My mother is very well looked after and is
treated with both affection and respect. And she's happy there; she's comfortable and settled. All the staff are friendly, helpful and approachable and it's a lovely building too, cleaned and maintained to a very high standard. Brook House has made this difficult time in my mother's life much easier and much more comfortable for her, and I'll always be grateful for that.

Reply from Patricia French, Registered Manager at Brook House

Thank you for such a lovely review and your kind words.


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Review from Kelly T (Daughter of Resident) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Brook House since August 2022. It's a well-decorated home, with fantastic staff. Mum is safe and very well looked after. The staff have made me feel very welcome, each time I visit and they are very approachable. The home has only been open, I believe, since June 2022, so there are
not many residents, but I am sure if you are looking for a residential home for your loved ones, you won't be disappointed.

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Review from Jane S (Daughter of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was only at Brook House for four weeks until she passed away. The care mum received was excellent, particularly during her last few days. I was also looked after by the staff and I cannot praise the manager and her team enough.

Reply from Patricia French, Home Manager at Brook House

Thank you for such praise. It was a privilege to have known and looked after your mother for a short time.


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Current Review Score: 9.7 (9.727)

Overview of Review Score

The Review Score of 9.7 (9.727) out of 10 for Brook House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.827 for Brook House is calculated as follows: ( (86 Excellents x 5) + (18 Goods x 4) ) ÷ 104 Ratings = 4.827

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Brook House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Apr 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Patricia

Patricia French

Job Title: Care Home Manager

Joined: 2022

I have over 20 years experience in Health and Social Care over 10 of those in various management roles. Holding a Distinction pass degree in leadership of Health and Social care.


As a Manager I pride myself in having strong ethics. At the core of this being the residents and the very best life we can support and enable them to live in their later years.


This we do as a team, not just within the home but working alongside family members, other health care professionals and establishing great community links.


Taking a holistic approach working along with the residents so that they are empowered to remain as independent and in control of their own daily decisions regardless of physical or mental limitations.


Frequently Asked Questions about Brook House

What types of Care is Brook House registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Brook House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & End of Life Care are other types of care provided.

How many Rooms does Brook House have?

There are 36 Single Rooms.

What are the Facilities & Services at Brook House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Brook House to the centre of Colchester?

8.2 mile(s) as the crow flies, distance by road may be significantly further.