Colne House

Station Road, Earls Colne, Colchester CO6 2LT
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9.9 84 Reviews
  • Colne House, Colchester
Colne House is situated in the village of Earls Colne, and the Georgian building is set within spacious landscaped gardens with views of Colne Valley.

The care at Colne House places a special emphasis on Dementia and Mental health care, and also has skills to care for younger people with dementia in an annex adjacent to the main home.

The home cares for up to 38 people, and promotes the need for the resident to feel safe in the homely environment. The staff are available 24 hours a day and understand the importance of maintaining the emotional, social and spiritual wellbeing of the people in their care, adapting the level of care to each individual.

Kingsley Healthcare Ltd operate a range of stylish and charming care homes, which specialise in a depth of personalised care packages to suit individual healthcare needs and lifestyle. Provision includes residential and nursing solutions, together with respite packages and skilled care for residents with learning disabilities or a dementia diagnosis.

The company is highly-regarded across the South Coast, while also having care homes in East Anglia, Bedfordshire and Cheshire. All of the homes consider sensitive and conscientious staff to be at the core of their philosophy, while all care plans are set up to suit individual need and independence.

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Care Provided by Colne House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Victoria Franklin (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (6)
    • Single Rooms with ensuite Wet Room (5)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Colne House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,650
    • Self-Funded Residential Dementia Care £1,400 – £1,650
    • RESPITE Self-Funded Residential Care £1,400 – £1,650
    • RESPITE Self-Funded Residential Dementia Care £1,400 – £1,650

  • * Subject to assessment
  • (these prices are only a guideline, please contact Colne House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Colne House Reviews (84)

Total of 84, showing 1-20
9.9

Colne House has a Review Score of 9.9 (9.856) out of 10, based on 55 reviews in the last 2 years. Over all time Colne House has 84 reviews.

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Review from Corinne I (Daughter of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Colne House to be an ideal location for my Mother. The team are always on hand to assist and there is a good atmosphere. I am pleased to know my Mother is encouraged to participate in various activities. I would happily recommend the home.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you for your review, Mum has settled so well and is a great character in our home. Mum loves joining in the activities and walking in the gardens. Mum has excelled in our yoga sessions and puts a lot of us to shame. We look forward to seeing you again very soon.


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Review from F E (Daughter of Resident) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my family members are getting. The staff are attentive to individual needs, staff always make you feel welcome, and nothing is too much trouble. If I ever ended up in a home myself, I would want to be somewhere like Colne House.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you for your lovely review, nothing pleases us more than to see loved ones together. We look forward to seeing you again very soon.


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Review from Shaun L (Son of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Colne House staff are exceptional because they act as if they are guests in the residents house and ensure the environment is kept homely and friendly. It was assuring to see how respectful and personable every staff member is towards the residents of the home.
I chose Colne House for my mother as
I was once a service provider (music sessions) and of all the homes I went into to deliver this service, not a single home came anywhere close to the high standards of care I have witnessed at Colne House.
Residents, whatever stage of their condition, are loved and cared for as if they were the staff's own family. The warmth of the staff is clearly the culture of Colne House and must be highly prioritised within their training. This warmth is tangible and can be felt as I pass through the building to see my mother. My mother is in last stages of her dementia and bed bound yet I am eternally grateful and assured that she is in the best home she could possibly reside in.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you for your amazing review, staff at Colne really do go above and beyond for our wonderful Colne family. We love coming in every day to ensure all have the care and support they need. They say that if you love your job it shouldn't feel like work. I personally spend my day in my second home. Your support is greatly appreciated, mum is a huge part of Colne house, and we look forward to seeing you again soon.


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Review from Amanda F (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has dementia and has been at Colne House for 2 years. The staff have been wonderful with her, and I have been impressed by how personalised her care has been, adapting to her changing needs. Lots of care and attention is spent on making the home look lovely - the Christmas decorations are spectacular!
Mum has had plenty of opportunities to join in activities including an outing today to the local garden centre coffee shop, which she loves! Colne House feels like a warm, friendly home rather than an institution. We have been very happy with mum's care there.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you for your lovely review, Mum is a valued member of the Colne family, we love how she puts her all into our events and visits from entertainers, she is very thoughtful to her friends and ensures we are all doing what we need to. We look forward to seeing you soon.


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Review from L H (Son-in-law of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say about this amazing home? Compassion. Empathy, caring nature from the whole team. I have been fortunate enough to meet and see the team in action. The manager is an amazing home manger and completely understands the residents and family needs. My mother in law is in a safe comfortable
and loving environment. The staff are passionate about what they do. Thank you, what you do makes my wife feel comforted that her mum is being well cared for.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you for your amazing review, the staff at Colne love each and everyone of our residents as if they were there very own. I feel very privileged to work with such amazing staff and have the best residents and support of their families. I am so pleased to know you and your beautiful wife feel comfortable with us caring for your mum. We look forward to seeing you again very soon.


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Review from S B (Daughter-in-law of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful home, staff really care for all residents and treat residents and relatives like family. Well run home with plenty of activities to keep the residents stimulated. Very clean and welcoming home!

Reply from Victoria Franklin, Home Manager at Colne House

Thank you for your review, we love seeing you when you visit your father in law. We hope to see you very soon.


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Review from Anthony W (Friend of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care given to my very old friend.
Excellent staff showing incredible kindness, consideration and dignity.
Excellent cleanliness at every visit.
All in all excellent, by far the very best care home I have ever visited.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you for your wonderful review, we are so happy you are pleased with our home. Staff work really hard to make Colne a homely environment for all who stay and visit. We hope to see you again soon.


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Review from F D (Niece of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been at Colne House for over a year and I'm extremely happy with the care she receives and the friendship of the staff towards her. I feel she is in safe and professional hands and is well looked after. The staff keep me fully informed and when I visit it doesn't feel like a care facility
but a warm and welcoming home.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you for your lovely review, we love seeing you when you visit, hope to see you again soon.


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Review from Rob H (Son of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Colne House since May 2024. The personal and individual support she receives from all the staff is second to none. The team is incredible - they genuinely care about every single resident. They plan really special events, which also involve the local community. The choice
of activities is brilliant and always varied. The food is also amazing. All in all, it's an easy 10 out of 10! The Colne House team and management are simply the best - nothing is ever too much trouble. It's reassuring to know that my mum is being so well cared for by the wonderful staff, and in such beautiful accommodation and gardens.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you for your wonderful review, staff at Colne always strive to deliver the very best care. We really enjoy organising events and entertainment to come into the home. We really look forward to the warmer weather and getting back out into the garden.


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Review from Gary N (Son of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Colne House for a year now. She has dementia and I have to say it was the best decision we made. The staff are very well led and the care given is outstanding. Staff are very kind and loving and if I ever need to move to a care home this is exactly the type I'd like to live in.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you for your lovely review, mum has settled so well. Thank you for your support we always look forward to seeing you.


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Review from Karen M (Daughter of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Colne House for about 18 months now and is the happiest she's been for years. She settled in straight away and has never looked back. The guilt we all feel when we can no longer cope with looking after a relative is soon alleviated when you see how well they are looked
after and the benefit of being with others, socialising, joining in activities and day trips organised by Colne House. The loneliness and isolation she felt when still in her own house, which manifested as anxiety and compulsive behaviour, are now a thing of the past. The staff are like one big family and all seem to go the extra mile to ensure the residents are happy and comfortable (as well as the visitors!). Mum has a dementia dog which never leaves her side; the staff all treat Tush as though he's a real dog too.
Due to the dementia, my mum is not the same person she was, but she is happy, secure, well fed and content, an absolute joy to be with, since moving to Colne House.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you for this wonderful review, mum is such a joy and yes we all love Tush!! Mum is an absolute wonder nothing stops her and we love how she participates in our outings. Staff at Colne really are the best, we look forward to seeing you again very soon.


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Review from J C (Son-in-law of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law has been at Colne House since August, and he is cared for so well.
The staff are amazing and so kind nothing is ever to much.
The home is absolutely spotless we are always made to feel extremely welcome when we visit and not only is it great to have my father in law so close, it's
great to see all the other residents to.
Having my father in law so well cared for has taken a huge strain off my wife who cared for her dad for a long time.
She can now visit and just spend time with her dad and she loves all the staff and residents to, also one member of staff in particular makes great cup of coffee.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you for your lovely review, we are so pleased we have taken away the stress and your wife can enjoy her visit. Staff at Colne house go above and beyond to ensure residents and families are happy. We are so pleased you enjoy our coffee, we look forward to seeing you again soon!


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Review from Michael W (Son of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is 103 years old and has been in Colne House for almost 3 years. Despite his dementia and lack of mobility, the carers attempt to include him in many of the ongoing activities that they run each week. Each time we visit him, he is up and dressed and normally sitting in the common room, where
he spends his day except for visits to the dining room to eat his meals.
I cannot fault the care and attention that he gets every day. The staff really care and it shows through.
I cannot imagine my father being in a better or more caring place than Colne House and would thoroughly recommend it to anyone that is seeking such a facility.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you for your review. We are amazed by dad every day, he has achieved so much. His visit to the beach with his sister was a huge step for him last year, thanks to our new adapted Kingsley mini bus we are able to offer these experiences, that may not have been achievable before. We look forward to taking them both to the beach again this year. It is always a pleasure to see you when you visit, see you again soon.


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Review from S K (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved here in July 2024, albeit reluctantly, she has been welcomed with open arms. The staff are so kind and obviously love their job as they all been there years. The home is clean, warmly decorated and so many staff on duty at any time. It's like a 5-star hotel. If I had to choose somewhere
for me, this would be the place. Highly recommended.

Reply from Victoria Franklin, Home Manager at Colne House

What a lovely review, thank you. Mum is such a character in the home, she makes us smile everyday. Staff go above and beyond to welcome new residents and make them feel part of our family, but the joy mum and all our residents bring to the home makes our jobs even more enjoyable. We look forward to seeing you again soon.


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Review from Laura M (Granddaughter of Resident) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't recommend this care home enough. If you are looking for a home in the area for your loved one then look no further. The staff are amazing, so attentive and caring. They treat their residents like they are their own family. The home itself is lovely, set on beautiful grounds. It has a really
lovely homely feeling with a really nice welcoming atmosphere. I know that my nan is always very well looked after here. The meals which are offered are great, home is really clean and there are always activities taking place. The staff also take the residents out to various places, which is lovely. I only have positive things to say, it's an all round amazing care home.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you for your wonderful review, the staff at Colne House work so hard. I will ensure they all read this. It's always lovely to see family visiting the home, we look forward to seeing you again very soon. We love our activities and our outings they really are special.


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Review from D V (Son of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Colne House since January 2024.
She always said that she never wanted to go into care and we were very concerned when it became increasingly evident that she could no longer cope at home. It has been a huge relief to know that she is safe and well looked after. She
adapted to her new environment surprisingly quickly.
The manager and staff are very caring and supportive. The home is welcoming and we are always offered a drink after the long drive to visit.
Keep up the good work team.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you for your kind review, it is always a pleasure to see you when you visit, mum loves seeing her boys. Staff at Colne pride themselves in providing a homely environment. We look forward to seeing you again soon.


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Review from K M (Daughter of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been here for about three years now and I cannot fault the service he is receiving.
I take comfort in knowing that he is being well looked after in a safe, friendly and happy environment.
The food is all homemade and tastes great and there are many activities for him to get involved in, as
well as day trips.
The staff are all amazing and look after us at the same time.
As dad can no longer live at home, this is definitely the next best alternative.
Thank you.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you for your wonderful review. Staff always go above and beyond to ensure our residents are well looked after and the home is clean and tidy.


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Review from Charlotte P (Niece of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If I could give 100 stars that still wouldn't be enough. Cannot thank the staff enough for their kindness to myself and my family as well as my aunt. They have gone above and beyond to ensure all her needs and wants were met. The home is always clean, tidy and welcoming, with a lovely homely feel. Staff
and management are amazing and we really are so lucky to have their support and care. Cannot fault Colne House, can only give an outstanding recommendation. We really have been overwhelmed with their caring, kind and can do attitude. Thank you all.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you for your wonderful review, the staff always go above and beyond for our residents. We have a fantastic team who love all our residents like their own family.


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Review from J B (Relative of Resident) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Family member was admitted here whilst my in-laws were out of the country. She was so well looked after, she really enjoyed her time here and truly misses all the carers who were absolutely amazing. She loved it so much she thought she was spending time in a hotel.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you for your review, staff at Colne House go above and beyond to help all residents. Nan was a great character, we look forward to her coming back.


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Review from S B (Grandson of Resident) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan absolutely loved her stay, they were so kind, fun, and welcoming she felt so comfortable. I cannot thank the staff enough for giving my nan the best time. She felt safe and knew help was always at hand. Every time I visited she was singing and socialising it really was a blessing to see her so
happy.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you for your review, staff at Colne love singing and dancing with the residents, Colne really is a special place.


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Current Review Score: 9.9 (9.856)

Overview of Review Score

The Review Score of 9.9 (9.856) out of 10 for Colne House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 55 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.856 for Colne House is calculated as follows: ( (566 Excellents x 5) + (68 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 645 Ratings = 4.856

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Colne House is based on 55 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 55 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (3)

Victoria

Victoria Franklin

Job Title: Home Manager

Joined: 2015

I had done domiciliary care earlier in my career and enjoyed it but was frustrated at not being able to spend enough time with the people I was caring for. After a decade managing a children’s nursery in Germany she returned to the UK and was attracted to working at Colne House because of the beautiful building and grounds


Erica

Erica Bowen

Job Title: Hospitality Manager

I have worked at Colne House for over 10 years as a support worker & cover senior, and have now taken the role of hospitality, I am looking forward to working with Victoria to achieve an outstanding rating. Colne House is a special place to work, the staff are very dedicated to their work and the residents love the family atmosphere. I enjoy socialising with my partner and friends on my days off, and volunteering at Colne for special events or taking residents on trips.


Jennifer

Jennifer Chambers

Job Title: Administrator

I worked in the motor industry before I joined the team at Colne House as Administrator three years ago and I really enjoy having the connection with all the families, staff and residents. The staff and residents are amazing and I am proud to be part of this beautiful home. Living in the countryside is lovely, outside of work, I enjoy socialising and walking my sausage dogs at local parks. I always enjoy helping organise and volunteering at the events for the home.


Frequently Asked Questions about Colne House

What types of Care is Colne House registered for?

Older Person Care, Dementia, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Colne House provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Colne House have?

There are 26 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Colne House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Colne House to the centre of Colchester?

9.3 mile(s) as the crow flies, distance by road may be significantly further.