Colne House

Station Road, Earls Colne, Colchester CO6 2LT
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9.9 84 Reviews
  • Colne House, Colchester
Colne House is situated in the village of Earls Colne, and the Georgian building is set within spacious landscaped gardens with views of Colne Valley.

The care at Colne House places a special emphasis on Dementia and Mental health care, and also has skills to care for younger people with dementia in an annex adjacent to the main home.

The home cares for up to 38 people, and promotes the need for the resident to feel safe in the homely environment. The staff are available 24 hours a day and understand the importance of maintaining the emotional, social and spiritual wellbeing of the people in their care, adapting the level of care to each individual.

Kingsley Healthcare Ltd operate a range of stylish and charming care homes, which specialise in a depth of personalised care packages to suit individual healthcare needs and lifestyle. Provision includes residential and nursing solutions, together with respite packages and skilled care for residents with learning disabilities or a dementia diagnosis.

The company is highly-regarded across the South Coast, while also having care homes in East Anglia, Bedfordshire and Cheshire. All of the homes consider sensitive and conscientious staff to be at the core of their philosophy, while all care plans are set up to suit individual need and independence.

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Care Provided by Colne House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Victoria Franklin (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (6)
    • Single Rooms with ensuite Wet Room (5)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Colne House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,650
    • Self-Funded Residential Dementia Care £1,400 – £1,650
    • RESPITE Self-Funded Residential Care £1,400 – £1,650
    • RESPITE Self-Funded Residential Dementia Care £1,400 – £1,650

  • * Subject to assessment
  • (these prices are only a guideline, please contact Colne House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Colne House Reviews (84)

Total of 84, showing 21-40
9.9

Colne House has a Review Score of 9.9 (9.856) out of 10, based on 55 reviews in the last 2 years. Over all time Colne House has 84 reviews.

Overall Experience

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Review from Vanessa K (Niece of Resident) published on 29 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Colne House is a very pleasant care home and the majority of the staff are helpful and caring, however I did witness an occasion when this did not meet the required expectations and lacked professionalism.
Recently it has been evident that staff are over stretched - my Uncle needed to use the bathroom
and there were no members of staff on the floor so I went to the office to request a member of staff.
The facility regarding the lift is totally unacceptable - the majority of the time it is not functioning and on one occasion was out of order for weeks.
Activities and outings have improved.
Wifi connection would be beneficial as my Uncle always asks me to research things on the internet.
We are more than happy to discuss with a member of the Kingsley Healthcare Management Team.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you for your review, we take any concerns about the home very seriously. We exceed the requirements of staff within the home, staff go above and beyond to ensure all residents' needs are met. Unfortunately, we have had some mechanical issues with our lift, however, all residents had access to equipment so they were not isolated, and staff were accommodating to residents who chose to use it. As a company, we identified this and sourced a new company to maintain our lifts. We've had occasions where the lift has stopped working mainly due to user error, and the new company has fixed this within 24 hours. Staff have continued to ensure residents are safe and have access to every area of the home. All residents have access to our WIFI for their devices, we are always happy to share this with visitors when they ask. I am always available to talk to, even if I am on A/L or training, the staff will always make sure a message reaches me to call back. We hope you are satisfied with the changes made.


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Review from A K (Son-in-law of Resident) published on 15 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring home. The staff do their utmost to keep the residents happy. They engage with the residents, are sympathetic to their needs, and are always keeping a watchful eye out for any problems they may foresee.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you for your review. Staff at Colne House ensure residents have a fulfilled day. We love all the different characters within the home, and how each and every resident has their own stories to tell. We are very lucky to work in their beautiful home.


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Review from R F (Son of Resident) published on 21 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Attentive, pleasant and accommodating staff.
Occasionally there do not seem to be enough staff and they seem stretched, but always seem to cope with the ups and downs of a care home for elderly residents, many with dementia, and I commend them for doing so with a positive attitude.
My one request
applies to visitors and not residents: I would like to see WiFi access for visitors. I am rarely trying to connect to the internet whilst visiting, however sometimes I am trying to arrange an outing, reserve a table, check the weather or liaise with others to meet on some outing, and I have no way of doing so. A wifi connection would solve that problem.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you for your lovely review, we ensure our staffing is above guidelines at all times ensuring residents have the support they need, there are busier times within the home. Your suggestion for WIFI has been noted and we hope you found it responsive. It is always lovely to see you when you visit and mum loves the outings you both have.


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Review from J B (Son of Resident) published on 11 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding level of care and facilities. Staff and management team go the extra mile to make sure residents are happy and comfortable. Not an easy job but they all seem to take it in their stride. The activities provided take into consideration individual needs as well as the group as a whole.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you for your review, our team at Colne love to provide the best care. Your support is really appreciated and you always send good chocolates!! Hope to see you soon.


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Review from K C (Daughter of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been so happy the last 6 weeks being at Colne House, the girls make such a fuss of him and he loves it.
I was so worried about putting dad in a home as he was always so against it, and I never wanted to put him in one either but I have to say he has thrived immensely and has even put weight
on which it's excellent.
The girls have really put my mind at rest as I was so anxious over dad going to Colne House and I really didn't need to be.
The house is beautiful and so clean and the grounds are stunning.
The added bonus is that he is now in the village where I also live so I can see him all the time.
I highly recommend Colne House, they are amazing and nothing is to much trouble.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you for your lovely review, we are so pleased your mind is at rest knowing we provide such good care. Dad is a breath of fresh air into the home and is loved by many, his smile really lights up the room. Staff at Colne house go above and beyond to ensure residents have person centred care.


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Review from Jackie T (Regular Volunteer) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just started as a volunteer at Colne House.
The atmosphere is lovely, friendly, and welcoming. The staff, those I have met so far, are kind, patient, and very caring.
The residents, with their varied problems, seem very well cared for, with attention given to each as appropriate.
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are available for those able, but everyone is included according to their needs and interests.
Having been a nurse for over 50 years, I am very impressed with this lovely care home.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you for your review. It is lovely to have a volunteer with such knowledge in the care industry, our residents enjoy your company very much. Thank you for the time you spend with us.


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Review from S B (Granddaughter of Resident) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to take a moment to thank Colne House for the care and loving support you've provided to my grandmother over the past 2 weeks she has been there. Living out here in Australia I was able to video call my grandmother and I have never seen her look so happy it is very heartwarming to see. She
looks so healthy and it is so good to see her being so social with all the other residents. She is loving every moment in there and that's all thanks to the loving carers.
I would highly recommend Colne House.
For their excellent management, and most certainly for their great communication.
They are very attentive, responsible, and caring and my family couldn't have wished for a safer loving place for my grandmother to be.
Thank you so much Colne House.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you for your lovely review, I am so proud of the team at Colne House, their dedication to each other and the residents is above and beyond. Your grandmother has settled lovely and is a great character. We are pleased your family are able to relax knowing she is under our care, we look forward to seeing you when you next return to England.


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Review from Maxine B (Daughter-in-law of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Colne house is a warm, welcoming, extremely friendly home. We as a family are very impressed with my mother-in-law's care. All the staff are amazing! I am so happy I found Colne house. Thank you to all of you for your hard work.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you for your kind words, we aim to make Colne House a home from home. The staff work hard to make sure they know every new resident before they arrive, by writing person centred care plans with the help of the family, enables us to know not just the general things but the little things that make a difference to each individuals day. Mum is a tonic at Colne House and enjoys taking part in many activities.


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Review from Lincoln B (Son of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely place for my mum. She is very happy at Colne House and all the staff are so friendly, kind, and attentive to the residents and you can tell they all take pride in their work. It's always so beautifully presented and kept immaculate by the staff. A great care home, definitely recommended.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you for your lovely review, we have a great team here at Colne who support each other in providing amazing care for all our residents. Your mum is such a glamorous lady and brings smiles to all around her.


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Review from Dave C (Son of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for almost a decade, from the moment she entered until now, I can honestly say she has been more than simply cared for, she has been loved! I am constantly impressed with the care she receives, from staff old and new, the ethos of Colne is obviously something that is impressed
on new staff as they commence. I'm writing this in Colnes Conservatory looking out on the beautiful gardens, sitting next to my (sleeping) mother, relaxing and tranquil for the both of us. I cannot fault the staff, from the senior leadership, the carers through to the cleaners, admin, and facilities staff. An amazing home, full of love.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you for your review, your mum is part of our team, she always makes sure we are doing what we should be doing, and reminds us when we are working too hard to take a break. A truly amazing lady who is cherished by all.


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Review from S S (Daughter of Resident) published on 23 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Colne House is in a beautiful setting. The atmosphere of the home is always very friendly and welcoming. All members of the staff team are wonderful with the residents and the families. It was a very difficult decision to move my father into care - but he couldn't be happier or better looked after.
The support and care of the staff, have made the challenge much easier.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you for your kind words; the staff team at Colne House are amazing! Nothing is too much for them to make all residents feel at home.


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Review from Jane P (Daughter of Resident) published on 23 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

How lucky we were to find Colne House for our mum to reside in. The staff are the most amazing, caring, empathetic and friendly people you could ask for. They cater for everyone's needs accordingly. Nothing is ever too much for them. The activities, celebrations and events they hold, they always go
above and beyond and invite residents friends and family members to join in the fun. They treated our mum with absolute dignity and respect and were all there for her with us when she passed away in the home she loved. We have friends for life in these people, we will never forget what they did for our mum. Thank you all of you. Keep being amazing.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you, we miss you all dearly, and can not wait to see you at our upcoming events. Mum was a huge character in the home and will always be remembered.


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Review from Gill P (Friend of Resident) published on 22 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my very dear friend about once a week. She's been here approximately 3 years and I must say how so very pleased I am with how all the staff are so very kind to her. When entering Colne House you are always greeted with a smile. So glad my friend is staying here and she always says "You couldn't
have put me anywhere nicer.".
Over the 3 years I've been visiting, the staff never really change, which makes me think they're happy in their work and don't want to move on, plus they all seem local. Thanks for all your help with my friend.

Reply from Victoria Franklin, Home Manager at Colne House

Such an amazing friend you are! Not only do you visit your dear friend but you have become a friend of the entire home, we love when you visit, bringing such joy and happiness with you. Thank you for being you.


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Review from S H (Daughter of Resident) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Colne House is a care home that cares.
The management and staff.. including domestics and chefs all know and show they care for my mum.
The home is clean and well-decorated, and the gardens are amazing.
The management team are fantastic and welcoming and always understands any requests we have.
Cannot
recommend Colne House highly enough for your loved one.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you for your kind words; I am so proud of my team and how they care for our residents and visitors. We really enjoy seeing all our families and appreciate the support we receive.


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Review from Zena G (Daughter of Resident) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful care home with wonderful staff. We consider ourselves lucky that we found somewhere that Dad is so well looked after and we can be sure that he's happy, well cared for and doesn't need to worry. I visit every week and there's a lovely family homely atmosphere, and all of the staff are so
friendly and attentive and know Dad's favourite things. It's a beautiful building and gardens with lots going on. I can't rate it highly enough.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you for your wonderful review; we love seeing all our visitors, and we are extremely lucky to have such a beautiful house and surrounding gardens.


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Review from R F (Regular Volunteer) published on 9 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I pop in most weeks and am always greeted by friendly, welcoming staff and residents keen to chat and pass the time. It's a joy to come. Obviously, at times residents can be confused or rather distressed but staff are encouraging and reassuring, taking time to ease their concerns and helping them to
enjoy alternative thoughts. There are always loads of celebrations and activities going on so there's always something to look forward to and something to remember.

Reply from Victoria Franklin, Home Manager at Colne House

Here at Colne House we are so lucky to have such amazing volunteers, our resident really benefit from your visit. Thank you for your continued support, residents really enjoy your visit.


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Review from P F (Son of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really wonderful staff and a beautiful home mother is very happy here. She has the most wonderful room with all her home comforts in there to make her feel like she is at home. There are lots of daily activities that keep mum busy.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you for your review, we have spoken about how we can improve and established the food and drink, manager and value for money should have been a 5 star and this was an error. We really appreciate your wonderful feedback, all residents enjoy your visit, you always make time to chat with others. Mum is loved by all members of staff and is a real character within the home.


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Review from Isabella M (Niece of Resident) published on 26 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has been truly wonderful they have given every inch of themselves and given my great aunt all of her needs. They are very caring and supportive.
When visiting they are all welcoming and all residents look very happy and well cared for.
The care home is very clean and well-presented.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you so very much for your lovely review, it was a pleasure to care for your great auntie.


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Review from R M (Wife of Resident) published on 26 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and cleanliness in Colne House is amazing. The care my husband receives can not be faulted in any way, it is wonderful. He has been here for over 2 years and I'm so glad that I have found it.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you for your lovely review, it is a pleasure to care for your loved one, you and your family always take time to join in our events and support all our ventures.


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Review from Sophie M (Great-Niece of Resident) published on 23 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely care home on beautiful grounds, all the staff were so kind and caring, and very friendly, the staff made us feel welcome when visiting, they looked after my great aunt so well, very clean place, with great food, activities. I would highly recommend to anyone looking at a care home for
there family to choose this place great care.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you so very much for your kind words, Staff at Colne House pride themselves on providing great care. We are so pleased we were able to rehabilitate your Aunt, for her to return home.


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Current Review Score: 9.9 (9.856)

Overview of Review Score

The Review Score of 9.9 (9.856) out of 10 for Colne House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 55 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.856 for Colne House is calculated as follows: ( (566 Excellents x 5) + (68 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 645 Ratings = 4.856

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Colne House is based on 55 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 55 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (3)

Victoria

Victoria Franklin

Job Title: Home Manager

Joined: 2015

I had done domiciliary care earlier in my career and enjoyed it but was frustrated at not being able to spend enough time with the people I was caring for. After a decade managing a children’s nursery in Germany she returned to the UK and was attracted to working at Colne House because of the beautiful building and grounds


Erica

Erica Bowen

Job Title: Hospitality Manager

I have worked at Colne House for over 10 years as a support worker & cover senior, and have now taken the role of hospitality, I am looking forward to working with Victoria to achieve an outstanding rating. Colne House is a special place to work, the staff are very dedicated to their work and the residents love the family atmosphere. I enjoy socialising with my partner and friends on my days off, and volunteering at Colne for special events or taking residents on trips.


Jennifer

Jennifer Chambers

Job Title: Administrator

I worked in the motor industry before I joined the team at Colne House as Administrator three years ago and I really enjoy having the connection with all the families, staff and residents. The staff and residents are amazing and I am proud to be part of this beautiful home. Living in the countryside is lovely, outside of work, I enjoy socialising and walking my sausage dogs at local parks. I always enjoy helping organise and volunteering at the events for the home.