Colne House

Station Road, Earls Colne, Colchester CO6 2LT
Submit a Review
9.9 84 Reviews
  • Colne House, Colchester
Colne House is situated in the village of Earls Colne, and the Georgian building is set within spacious landscaped gardens with views of Colne Valley.

The care at Colne House places a special emphasis on Dementia and Mental health care, and also has skills to care for younger people with dementia in an annex adjacent to the main home.

The home cares for up to 38 people, and promotes the need for the resident to feel safe in the homely environment. The staff are available 24 hours a day and understand the importance of maintaining the emotional, social and spiritual wellbeing of the people in their care, adapting the level of care to each individual.

Kingsley Healthcare Ltd operate a range of stylish and charming care homes, which specialise in a depth of personalised care packages to suit individual healthcare needs and lifestyle. Provision includes residential and nursing solutions, together with respite packages and skilled care for residents with learning disabilities or a dementia diagnosis.

The company is highly-regarded across the South Coast, while also having care homes in East Anglia, Bedfordshire and Cheshire. All of the homes consider sensitive and conscientious staff to be at the core of their philosophy, while all care plans are set up to suit individual need and independence.

Show Colne House on the Map

Care Provided by Colne House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Victoria Franklin (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (6)
    • Single Rooms with ensuite Wet Room (5)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Colne House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,650
    • Self-Funded Residential Dementia Care £1,400 – £1,650
    • RESPITE Self-Funded Residential Care £1,400 – £1,650
    • RESPITE Self-Funded Residential Dementia Care £1,400 – £1,650

  • * Subject to assessment
  • (these prices are only a guideline, please contact Colne House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Colne House Reviews (84)

Total of 84, showing 41-60
9.9

Colne House has a Review Score of 9.9 (9.856) out of 10, based on 55 reviews in the last 2 years. Over all time Colne House has 84 reviews.

Overall Experience

  • 71
  • 13
  • 0
  • 0
  • 0

Date Published

84
23
42
55
29

Review from E G (Granddaughter of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a regular visitor to Colne House and the facility is just amazing. The staff are all so helpful, friendly, and caring, always going above and beyond. The atmosphere on all occasions is just so good. They put on a party for my Grandads 103rd birthday - nothing was too much trouble. Can't thank you
all enough.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you so much for your kind words, we love providing special touches to our service. This event was lovely to cater to, and to see everyone enjoy themselves was so lovely to see.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S S (Friend of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home, very well run. Very caring staff.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you for your lovely review, my staff works so hard to ensure our residents have the very best experiences.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W B (Daughter of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum entered as a respite resident on Friday 12th. She felt immediately welcome and made part of the family and very good to Mum, which is a great comfort to Mum's family.
Wide variety of food and activities, we are pleased that Mum is settling in really well and feels at ease with the staff and residents
at Colne House.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you for your review, we are so pleased Mum has settled so quickly. We look forward to seeing you on your next visit.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Samantha K (Daughter of Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved in on the 18th of September and has adjusted to living in 24-hour care admirably. The carers have got to know Mum's likes and dislikes and treat her with the greatest care. The Halloween party was extremely well organised with a notable amount of hard work put into it and was a great success.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you for your kind words. The staff at Colne House work extremely hard to provide great person-centred care for all our residents. We always work closely with our residents when preparing the menus to ensure there is something that everyone enjoys.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S B (Friend of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend seemed happy and looked well-dressed. The staff seemed friendly and caring. Our visit was a pleasant experience. We were given coffee, tea and biscuits. We went to see our friend's bedroom which looked cosy and comfortable.

Reply from Victoria Franklin, Home Manager at Colne House

It is always lovely to see our residents and friends visit the home, My staff are very dedicated, and ensure everyone feels welcome. We look forward to seeing you again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tony W (Son of Resident) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the last eight months, I feel my dad has been treated well and cared for kindly. The staff are always patient and friendly.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you for your review and your continued support for Colne House. We have a great team here who dedicate their time to ensure all our residents are supported in a very person-centred way.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine U (Sister of Resident) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arriving at Colne House, one is pleasantly surprised at how beautiful the surroundings are. The gardens are immaculate with a large patio area and lovely garden furniture. The house is spacious and clean and each resident's room is pleasing to the eye. Even the windows sparkle. My brother has been
here a year now and I cannot over-emphasise how good the care is. The staff are very well qualified and friendly and cope with difficult problems in a calm and positive manner.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you for your review, we continuously strive to improve Colne House and the surrounding gardens. Staff are extremely dedicated to Colne House and all go above and beyond to ensure your loved ones are cared for in a person-centred way.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Roger L (Brother-in-law of Resident) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wow, what a wonderful place. The staff are lovely. The food appears to be really nice. It's very clean and well-maintained.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you for your lovely review, my staff pride themselves on the care they provide. We look forward to seeing you again soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann L (Brother of Resident) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time we visit I am amazed at the staff, they are so caring and thoughtful. There always seems to be something going on to entertain everyone. The outside area is lovely to sit out and enjoy. If you have to come into a care home, I am sure you would be hard pushed to find anywhere better.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you for your review, we do have an amazing team here at Colne House, they are so very caring. We strive to continue to improve our home and amazing person-centred care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Maureen P (Daughter of Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Colne House for three months. She has settled in so well, is happy, joins in all the activities offered and has made friends. I cannot praise the manager and her team enough. The care and dedication to all residents are excellent. The meals are wonderful and there is always a welcome
cup of tea when visiting.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you, Mum has made a lovely addition to our family, she has made some lovely friends which has benefited both Mum and others.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy T (Daughter of Resident) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum become a resident of Colne House in June 23 which was a very tough decision to make. The house itself is amazing with beautiful grounds very clean and a happy place. We were invited to attend afternoon tea and events in order to get our mum used to the surroundings before she become a resident.
This helped with the transition as Mum was already familiar with the home and felt welcomed from day one. The staff are very friendly and caring and provide the much-needed care and attention our mum needed. She has become involved with the activities which is amazing to see and appears very content indeed. We are so grateful to have found this wonderful home.

Reply from Victoria Franklin, Home Manager at Colne House

We are so pleased you are happy with our home, we pride ourselves on going the extra mile to be person-centred, providing every opportunity for a smooth transition at this difficult time.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gill M (Daughter of Resident) published on 3 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There is nowhere else that compares with the compassion, kindness and love that my mum receives day and night from the carers and staff at Colne House.
We are blessed with an amazing team who support me and my family in every way.
Mum is surrounded by care that goes above and beyond in all areas.
We
feel extremely lucky to have chosen the perfect setting for her. Each and every one of them should be recognised for their devotion.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you for this lovely review, the team at Colne House is truly a special one.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Liz D (Daughter of Resident) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with the care that Mum is receiving at Colne House as a resident. The manager who manages Colne House has been so warm, welcoming and helpful, she really made Mum’s move so straightforward. The manager and her wonderful team have made Mum feel at home so quickly and we are so pleased
with how she has settled in. Nothing is ever too much trouble for the staff who are always so cheerful and engaging. The home is beautifully kept and so much care is taken with the garden, such a lovely area to sit in. Mum loves the activities, with trips to the garden centre, art sessions and prosecco Friday! The food is very good and Mum’s room is super and with help from the team, it is all to her taste. We feel so grateful to have found such a caring environment for our lovely mum. Thank you to the manager and her team.

Reply from Victoria Franklin, Home Manager at Colne House

What a lovely review, thank you for taking the time to write this. Our team always go above and beyond to ensure you and your loved ones feel at home. Colne is an extension of our own homes, and we aim to make it as comfortable as possible for new residents to ensure a smooth transition. Mum has settled lovely and has made some lovely friends here, not only does she enjoy everything we offer, but she has brought joy to others around her.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steve W (Son of Resident) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Colne House is a good home. We visited several in the area before selecting Colne House. The environment is very pleasant, the building is characterful, bright and airy and has lovely grounds. The staff and management are truly amazing and seem to genuinely care about all residents. My only criticism
is that for most of the year so far the lift has been broken and this despite best efforts from the staff has impacted the residents. A 20% price rise during this time was very poorly timed and commented on by many.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you for your response, Dad is a valued member of Colne House. Our staff work above and beyond to ensure all at Colne House are well cared for. Thank you for your patients and support during our challenging times.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brian W (Brother of Resident) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The impression of entering Colne House is of a well-managed, maintained and comfortable care home. The effort is made to care for residents and welcome visitors to the home. The decor and furnishings are of a very high standard and cannot be faulted, the decorations at Christmas were very professionally
arranged. Residents are very happy with the surroundings and accommodated food provided.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you for your kind words, staff at Colne House show such care in everything they do, nothing is too much. Staff have stood together through challenging times to ensure our residents and home are well cared for. Thank you for your continued support, we are lucky to have such amazing families.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Martin I (Son of Resident) published on 3 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for the very professional care of my mother and stepfather over the last 18 months. The staff are very caring and helpful always going the extra mile with their care. Colne House was welcoming always spotlessly clean and warm.
Thank you for all your help during a difficult time.

Reply from Victoria Franklin, Home Manager at Colne House

We are very proud of the care we provide at Colne House, and welcome all into our family. Thank you for your amazing support over the years, you will forever be in our hearts.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F W (Daughter of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and the staff are all amazing and welcoming. The home itself is clean, welcoming, friendly and relaxed. My mother is very happy here and loves all the carers. She is well cared for and communication between myself and Colne House is fantastic, nothing is too much trouble. Mum's room is light
and airy and personalised how she likes it. It's a home-from-home.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you for this lovely review, the staff at Colne House are an amazing team who focuses on person-centred care to ensure all our loved ones have the very best care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Beverly B (Daughter of Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered the care home recently and so far I cannot fault the care she has received. The staff are very caring, helpful and patient. They are always available to answer any questions we have. My mother has settled in very quickly. She is always clean and enjoys taking part in various activities
on offer. She has a lovely room with great views. We as a family are very pleased with her care. Mum is not keen on the food.

Reply from Victoria Franklin, Home Manager at Colne House

Your mum has settled lovely into her new home. Mum has the most infectious laugh and is loved by all residents and staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C A (Granddaughter of Resident) published on 6 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I see my grandfather he always appears well looked after and comfortable. Staff are caring and considerate and this is demonstrated consistently during my visits. I currently live abroad and am grateful my visits are easy to acquire and appear no issue or burden for the staff or home.

Reply from Victoria Franklin, Home Manager at Colne House

Calista, it must be so hard living away from your granddad but we are pleased you can rest knowing we care for him here at Colne. Always such a pleasure to see you visit. You make your granddad very proud!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Melanie A (Daughter of Resident) published on 6 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is very well looked after. Staff are extremely caring and know the residents very well, dealing with them as individuals and with affection and respect. Their physical health is taken seriously and any concerns are acted on swiftly. We are treated very well as relatives and made to feel welcome
and included.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you Melanie. How wonderful it is to have your dad here with us at Colne House. Such an amazing character, he has helped us just as much as we have helped him, always brings a smile to everyone's faces. Thank you for your and your family's support over the years.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.856)

Overview of Review Score

The Review Score of 9.9 (9.856) out of 10 for Colne House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 55 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.856 for Colne House is calculated as follows: ( (566 Excellents x 5) + (68 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 645 Ratings = 4.856

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Colne House is based on 55 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 55 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Victoria

Victoria Franklin

Job Title: Home Manager

Joined: 2015

I had done domiciliary care earlier in my career and enjoyed it but was frustrated at not being able to spend enough time with the people I was caring for. After a decade managing a children’s nursery in Germany she returned to the UK and was attracted to working at Colne House because of the beautiful building and grounds


Erica

Erica Bowen

Job Title: Hospitality Manager

I have worked at Colne House for over 10 years as a support worker & cover senior, and have now taken the role of hospitality, I am looking forward to working with Victoria to achieve an outstanding rating. Colne House is a special place to work, the staff are very dedicated to their work and the residents love the family atmosphere. I enjoy socialising with my partner and friends on my days off, and volunteering at Colne for special events or taking residents on trips.


Jennifer

Jennifer Chambers

Job Title: Administrator

I worked in the motor industry before I joined the team at Colne House as Administrator three years ago and I really enjoy having the connection with all the families, staff and residents. The staff and residents are amazing and I am proud to be part of this beautiful home. Living in the countryside is lovely, outside of work, I enjoy socialising and walking my sausage dogs at local parks. I always enjoy helping organise and volunteering at the events for the home.