Colne House

Station Road, Earls Colne, Colchester CO6 2LT
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9.9 84 Reviews
  • Colne House, Colchester
Colne House is situated in the village of Earls Colne, and the Georgian building is set within spacious landscaped gardens with views of Colne Valley.

The care at Colne House places a special emphasis on Dementia and Mental health care, and also has skills to care for younger people with dementia in an annex adjacent to the main home.

The home cares for up to 38 people, and promotes the need for the resident to feel safe in the homely environment. The staff are available 24 hours a day and understand the importance of maintaining the emotional, social and spiritual wellbeing of the people in their care, adapting the level of care to each individual.

Kingsley Healthcare Ltd operate a range of stylish and charming care homes, which specialise in a depth of personalised care packages to suit individual healthcare needs and lifestyle. Provision includes residential and nursing solutions, together with respite packages and skilled care for residents with learning disabilities or a dementia diagnosis.

The company is highly-regarded across the South Coast, while also having care homes in East Anglia, Bedfordshire and Cheshire. All of the homes consider sensitive and conscientious staff to be at the core of their philosophy, while all care plans are set up to suit individual need and independence.

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Care Provided by Colne House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Victoria Franklin (Home Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (6)
    • Single Rooms with ensuite Wet Room (5)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Colne House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,400 – £1,650
    • Self-Funded Residential Dementia Care £1,400 – £1,650
    • RESPITE Self-Funded Residential Care £1,400 – £1,650
    • RESPITE Self-Funded Residential Dementia Care £1,400 – £1,650

  • * Subject to assessment
  • (these prices are only a guideline, please contact Colne House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Colne House Reviews (84)

Total of 84, showing 61-80
9.9

Colne House has a Review Score of 9.9 (9.856) out of 10, based on 55 reviews in the last 2 years. Over all time Colne House has 84 reviews.

Overall Experience

  • 71
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Date Published

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Review from Edward B (Son of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a crisis caused by last month's storms and Colne House Care Home went above and beyond to help us get our mother in Colne House over the weekend.
So far the service has been excellent and my mother has settled in well. We are very happy so far with Colne House.

Reply from Victoria Franklin, Home Manager at Colne House

Dear Edward, it was our pleasure to help you and your family in Mum's crisis. Thank you to all your family for the continued support you give us here at Colne House. We love to hear Mum sing in the afternoons, it really brightens our day.


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Review from B E (Husband of Resident) published on 10 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Colne House Care Home has a lovely, friendly and homely atmosphere.
The management and staff have a very caring attitude and nothing is too much trouble.

Reply from Victoria Franklin, Home Manager at Colne House

Thank you so much for your very kind words, the staff at Colne House pride themselves on their caring nature.


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Review from Joyce A (Wife of Resident) published on 5 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are very kind and helpful. What more could I ask. I am able to visit twice weekly, which is appreciated.

Reply from Victoria Franklin, Home Manager at Colne House

We are so very pleased you find our staff helpful. It is always a pleasure to see you.


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Review from J R (Daughter of Resident) published on 20 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my parents have been cared for by the amazing staff at Colne House. Sadly my father passed away in 2019 but my mother is still living here and as a family, we could not wish for her to be anywhere better. It really does feel like home. The staff have worked extremely hard through this difficult
time and I hope they get the recognition they deserve.

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Review from Elizabeth G (Daughter of Resident) published on 9 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always happy and helpful.

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Review from G A (Daughter of Resident) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, approachable staff. I feel that Mum is well cared for and very happy at Colne House. The staff work very hard to keep the residents amused.

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Review from G A (Relative of Resident) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always caring and friendly. Happy with my family member's care.

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Review from K D (Son-in-law of Resident) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very professional, friendly and easy.

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Review from A H (Daughter-in-law of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not receive better care and support. Has recently had life saving surgery and the Colne House team are responsible for his recovery. Exceptional staff and management. Thank you.

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Review from M T (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has settled so well into Colne House. It is such a relief to know he is being looked after in such a caring way. The staff are amazing and so friendly and helpful.
I wouldn't hesitate in recommending Colne House to others.

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Review from A M (Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff can't do enough for me, very kind and helpful, the meats are very good.

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Review from K J (Husband of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and well looked after, always made to feel welcome. Nothing is enough, always treated with care and compassion, more like a home than a care home. I am not concerned at all at my wife's care and knowing she is safe and well looked after. The staff are excellent, with fantastic meals and
care for my wife.

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Review from J R (Friend of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a very good care home. There is no regimentality. Residents are not made to get up, washed and dressed ready for day staff coming on shift. My resident has sometimes not gone to bed til late and has been allowed to lay-in in the morning. The staff are all very caring and helpful. They also arrange
a lot of activities. The food is very good and lots of choice.

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Review from Brian W (Son of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The house is friendly and all staff are happy to the residents. Staff are very supportive and helpful. I can't fault them. Room His room is good and clean and his view to the outside is very good. Rooms are warm and comfortable as is the house. Food is good. The staff are good and willing to tell you
about any issue. An overall excellent facility in both care and support. Would recommend this home to anyone.

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Review from G N (Friend of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are all very friendly, always welcome me. Residents always appear happy. Any accidents or incidents are always dealt with quickly. I have found staff very friendly and helpful each time I visit.

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Review from R B (Son of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Colne House was a very good choice for my mum's care. Cannot fault the home and the staff are great. Many thanks to all involved!

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Review from K S (Daughter of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care house. Always clean, friendly. Staff amazing - home cooked food. Care for dad is 100% He is happy and content. I am at ease having my dad here where he is loved and cared for. I do not look as dad being in care, it is extended family. Staff are amazing and all deserve recognition
for their hard work.

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Review from G W (Brother-in-law of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home meets our requirements. The staff are very caring and helpful. Rooms are always kept clean and tidy. The staff/management are always willing to talk things over.


Compared to other homes we have viewed this is one of the best that we have seen and I am more than happy how my sister-in-law

is being looked after.

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Review from Mary G (Daughter of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Colne House for eighteen months. She settled very quickly and beautifully, it stands in lovely gardens and is a very calm and friendly place. I have always found the staff to be very caring, approachable and professional. Highly recommended.

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Review from Andrew J (Son of Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been a resident for nearly two years now. Throughout this staff have always treated my Mum with the dignity and respect she deserves whilst also providing the much needed are and support that she needs. The staff are always very welcoming to our family and will try to accommodate all needs
and requests.

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Current Review Score: 9.9 (9.856)

Overview of Review Score

The Review Score of 9.9 (9.856) out of 10 for Colne House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 55 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 55 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.856 for Colne House is calculated as follows: ( (566 Excellents x 5) + (68 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 645 Ratings = 4.856

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Colne House is based on 55 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 55 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (3)

Victoria

Victoria Franklin

Job Title: Home Manager

Joined: 2015

I had done domiciliary care earlier in my career and enjoyed it but was frustrated at not being able to spend enough time with the people I was caring for. After a decade managing a children’s nursery in Germany she returned to the UK and was attracted to working at Colne House because of the beautiful building and grounds


Erica

Erica Bowen

Job Title: Hospitality Manager

I have worked at Colne House for over 10 years as a support worker & cover senior, and have now taken the role of hospitality, I am looking forward to working with Victoria to achieve an outstanding rating. Colne House is a special place to work, the staff are very dedicated to their work and the residents love the family atmosphere. I enjoy socialising with my partner and friends on my days off, and volunteering at Colne for special events or taking residents on trips.


Jennifer

Jennifer Chambers

Job Title: Administrator

I worked in the motor industry before I joined the team at Colne House as Administrator three years ago and I really enjoy having the connection with all the families, staff and residents. The staff and residents are amazing and I am proud to be part of this beautiful home. Living in the countryside is lovely, outside of work, I enjoy socialising and walking my sausage dogs at local parks. I always enjoy helping organise and volunteering at the events for the home.