New Copford Place Residential Care Home

London Road, Copford, Colchester CO6 1YR
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9.5 43 Reviews
  • New Copford Place Residential Care Home, Colchester
New Copford Place care home specialises in residential care. Rooms are light and airy with TV and telephone points. A number of rooms have en suite facilities and some with separate bathroom facilities designed with ease of access and use.

Three lounges, a spacious dining room, gardens with a courtyard and sheltered seating area offer residents a choice of spaces to spend time in the company of fellow residents, visiting family and friends, or, if preferred residents can relax alone.

The dedicated care team at New Copford Place understands that every resident is different. Care planning is personalised and centred on each individual resident's needs, coupled with this, the relaxed and informal environment of New Copford Place makes New Copford Place home from home for residents, families and friends alike.

Respite care packages are also available at New Copford Place for people who need everyday care and support when their own carers need a respite break themselves, or for people who need extra care and support during a recuperation period after an illness or hospital discharge.

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Care Provided by New Copford Place Residential Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 27 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Daniel Sabau (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (27)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015
    • Number of floors: 1

Funding & Fees Guide for New Copford Place Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,465 – £1,655
    • RESPITE Self-Funded Residential Care £1,611 – £1,821
  • (these prices are only a guideline, please contact New Copford Place Residential Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Follow Willow Park Road to arrive at main entrance


New Copford Place Residential Care Home Reviews (43)

Total of 43, showing 21-40
9.5

New Copford Place Residential Care Home has a Review Score of 9.5 (9.509) out of 10, based on 19 reviews in the last 2 years. Over all time New Copford Place Residential Care Home has 43 reviews.

Overall Experience

  • 33
  • 9
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Date Published

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Review from K B (Husband of Resident) published on 11 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident at New Copford Place since June 2021. I transferred her from her previous care home which was like a high-security prison. The care and love my wife has received since moving have been fantastic. Despite some difficult moments when she first arrived, their care has been exceptional.
The management team are kind and I am allowed to visit as often as is possible - for which I am very grateful. Despite her dementia, my wife seems to be content and I really look forward to my visits.

Reply from Daniel Sabau, Care Home Manager at New Copford Place Residential Care Home

Thank you for your lovely review. It's really nice to see her settled and happy now; she is always kind and polite, an absolute pleasure to have here with us.
Many thanks, Daniel.


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Review from C H (Daughter of Resident) published on 24 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent three weeks in respite care, following hip surgery. From my first contact with the manager to our day of discharge, we found the complete service to be professional, caring, supportive and totally appropriate for my mother's needs; despite the difficulties, all staff are facing due to
Covid restrictions. Compliments must be sent to the chef and his team for the excellent food and choices offered. Mother will definitely return if needed in the future.

Reply from Daniel Sabau, Care Home Manager at New Copford Place Residential Care Home

Thank you for your kind words, it was an absolute pleasure to have your mum here with us. The staff team absolutely loved your mum, and we're happy we were able to help build back her confidence and strength. I will pass your compliments to the catering team. Best wishes.


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Review from Mary R (Daughter of Resident) published on 25 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum had been in hospital for several months after a fall at home but was not making good progress, failing to stand or even sit up for long and never out of her nightwear. She had lost all confidence and was becoming very anxious and depressed. However, from the moment we first met the manager of this
home, we knew that Mum would be in good hands and were comforted that this would be the best place to move Mum to, to maximise her recovery. All the staff seem caring and patient and have managed to do so much with Mum since she arrived. With their encouragement, the lovely staff have slowly worked their magic and Mum is now up and dressed and walking to the cheery dining room and back. Mum is understandably still apprehensive and whilst she would prefer to have remained in her own home is slowly embracing her new home and all its benefits (even unexpected wine with dinner one day.) She will hopefully increase her participation in the many and varied activities available. Thanks to all.

Reply from Donna Owen, Manager at New Copford Place Residential Care Home

Thank you for the lovely review, Mary. It is so good to see Mum progressing as much as she has in such a short amount of time. The team are doing an amazing job at building her confidence and getting Mum back on her feet. We are really looking forward to when Mum is more settled and will want to join in some of the lovely activities. Hopefully, this will be over the festive period, as we have plenty of festive activities planned. Thanks again, Donna.


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Review from Kate L (Daughter of Resident) published on 6 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum became a resident here in March this year (2019) and whilst it hasn't been easy for her to leave her home and garden, the staff here have gone above and beyond to make her feel at home. From the manager asking how we would like the room decorated, to bringing her own furniture in and creating her
own personal garden space outside, every request has been met with a 'will do' attitude. They have also instigated late-night snacks and drinks for a group of the more active members who are still up later on in the evening. There are exercise classes, art and small trips out to local areas and although it will never be her home, the staff spoil her rotten and have gone a long way to helping her settle in so well.
All in all, truly they have been great with mum.

Reply from Donna Owen, Manager at New Copford Place Residential Care Home

Dear Kate, thank you for the lovely review. I will pass this onto the staff :) It is a pleasure having mum here with us, and we are all looking forward to many more enjoyable years with her.


Thanks again,


Donna


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Review from Stephen H (Son of Resident) published on 14 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had led an independent life well into her nineties but started having a number of falls putting her into hospital. Having fractured a vertebrae, she needed respite care when she came out of hospital. New Copford Place did a superb job getting her back on her feet and walking again, to the
point where she was able to go home and live on her own again. Unfortunately, she suffered a broken hip and arm following another fall within days of going home. New Copford Place went out of their way to get her back into the home after the hospital had sorted her out and have made excellent progress getting her back walking again. She is now a permanent resident at the home but in very good hands. The staff all take great care of the residents and it's a splendid place to be.

Reply from Donna Owen, Manager at New Copford Place Residential Care Home

Dear Steve


Thank you for the lovely review. It is a pleasure having mum here with us.


Thanks again.


Donna.


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Review from Jill F (Daughter of Resident) published on 29 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was discharged from hospital, where her condition had really slumped and came to New Copford Place for respite care. Since arriving she has improved considerably. I believe this is due to the very caring nature of the people who work here and the manager's amazing energy and commitment to making
the residents lives the best they can be. She really goes the extra mile to help people. I have visited at all times of the day, am always made very welcome and can see for myself that this is a good care home. The activities coordinator is wonderful - she is energetic and enthusiastic and I have enjoyed doing activities together with my mum. The care team here are so friendly and helpful that they create a very warm atmosphere for the people who live here. My mum is now a resident and I know she is in good hands.

Reply from Donna Owen, Manager at New Copford Place Residential Care Home

Dear Jill, thank you for the lovely review, agreed it is so nice to see Mum happy, safe and well. It is a pleasure having Mum at the home, she has a great character and makes us all smile every day. Donna.


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Review from L C (Friend of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Residents are happy and content. Lots of activities and entertainment for them.
All staff treat them with respect and kindness, sometimes in a difficult situation but they always remain calm and professional.

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Review from David B (Son of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the first moment we asked for a review for my mother we have experienced nothing but kindness and understanding during a difficult period.


We have no problems leaving our mother in the capable hands at New Copford Place and we all have tremendous admiration for all the hard work all the staff

do.

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Review from Keith P (Son of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the manner in which my Mum has been cared for over the last five years. The staff are young but their youth has uplifted my mother over the years. The attention to detail over her appearance, cleanliness and general wellbeing have been second to none. Management and administration
excellent. Mum passed away on 15th January at 95 years old. I know she had the happiest time of her life being looked after by New Copford Place.

Reply from Donna Owen, Manager at New Copford Place Residential Care Home

Dear Keith, it was a pleasure having mum here and what a bright spark she was! Hope to see you both again at the home as a visitor at some point. Take care, Donna.


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Review from Margaret J (Daughter of Resident) published on 15 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is well run and is providing a lovely caring environment for my mother. There are usually an adequate level of care staff and great efforts are made by most to engage with the residents in a kind and timely manner. There is a weekly changing schedule of activities and outings are planned. The
home is well laid out with 'wings' of 9 ensuite bedrooms, and a lounge for each. Central to this is a very inviting dining room. The gardens and peace surrounding the home are a treat. The food is appetising, homely and a good variety is provided. Also, the catering staff are flexible. New Copford Place is kept very clean and presentable. All in all, it is hard to find fault; except maybe the slightly ageing carpet could be changed !!

Reply from Donna Owen, Manager at New Copford Place Residential Care Home

Thank you for your review Margaret, the carpet has been placed in the costings for the 2019 budget, with some gentle persuasion from myself! It's a pleasure having Mum here at the home. Review appreciated, thanks again. Donna


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Review from Julie C (Niece of Resident) published on 15 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my aunt over the Christmas period and was very impressed by New Copford Place. The home was decorated beautifully and everyone was very welcoming. I stayed for lunch which was all home cooked and beautifully presented. Staff were professional at all times and my Aunt is very happy there.
There was a wide range of activities going on throughout December including a trip to the Pantomime, well done to everyone at New Copford Place, a great home.

Reply from Donna Owen, Manager at New Copford Place Residential Care Home

Thank you Julie, Christmas was a very lovely time had by all. Many thanks


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Review from Jan J (Stepdaughter of Resident) published on 22 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepmother has been a resident since April 2014. She has always been treated with compassion and friendliness. She passed away 6th November in the home. I cannot praise the staff enough. They treated her with great care during her end of life. They also treated us well. A lovely friendly caring place
to be.

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Review from Michael W (Son of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have reviewed many homes locally and this is the best by far that we have seen. Mum is secure, well known and looked after, with a wide range of activities provided and good menu choice, as well as being able to ask for any food she would like.
The home is bright, attractively laid out with a central
garden courtyard and Mum can also retire to her room to watch television, do jigsaw puzzles, or read if she wants to.
She looks physically more well now than she has for some time, she has her confidence back and is walking with an aid much further than she was and staff are kind and patient.
This is a very good care home.

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Review from Paul M (Son of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After several years experience at New Copford Place, I can only speak well of this home. The residents are treated with care, respect, affection and dignity.
The activities are varied and can be inclusive if the residents desire. The food is excellent with good variety. The place is kept clean and
has a good atmosphere.

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Review from Michael K (Son of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the quality of staff, however concerned insufficient night cover for residents. Issues raised with the new manager have been dealt with in general. Time will tell with regard to the new management for daily activities!!!

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Review from Y M (Daughter of Resident) published on 11 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

New Copford Place is a well appointed beautifully laid out care home. There are three lounges with TV, bookshelves, puzzles, crafts and fresh flowers. Management, staff and carers are friendly and helpful and it is a safe and warm environment.

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Review from S S (Nephew of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent small home. Much less impersonal than others that we viewed. Very satisfied.

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Review from Pete W (Son of Resident) published on 18 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of New Copford Place for over five years now and I have been more than satisfied with the care that she has received during this time.


Over the years the staff have come to understand the 'idiosyncrasies' that a 98-year-old is entitled to have and although not admitted

very often, she does know that she is in a good place.


After a recent spell in hospital with a combination of problems including sepsis (which was spotted very quickly by the carers), everyone made it abundantly clear how happy they were to see her back and she has responded accordingly.


A recent residential review by Essex County Council concluded that the care and support provided met all my mother's needs and she was described as being in 'very good spirits'


More than that, I could not ask!


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Review from D S (Son of Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care my mother has received at New Copford Place. The staff are excellent and she is well looked after.

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Review from Nicola F (Granddaughter of Resident) published on 13 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A friendly, amazingly welcoming home where my grandma is extremely happy and well entertained as well as cared for. Friends and relatives are warmly welcomed at any time and various activities are arranged to include friends and family too. All on one level, this home allows residents to be continually
in view of staff, the food is fabulous as are the gardens. Various levels of ability and disability are catered for.

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Current Review Score: 9.5 (9.509)

Overview of Review Score

The Review Score of 9.5 (9.509) out of 10 for New Copford Place Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.509 for New Copford Place Residential Care Home is calculated as follows: ( (138 Excellents x 5) + (57 Goods x 4) + (24 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 220 Ratings = 4.509

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for New Copford Place Residential Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Daniel

Daniel Sabau

Job Title: Manager

“I have worked in the Care Sector since 2012. After beginning my career in care, I quickly realised that I was making a positive change in the lives of those people I looked after, which is so rewarding and something no other job was – and still is – able to provide.


I have been with Friends of the Elderly for nearly three years, becoming the Care Home Manager at New Copford Place in August 2020. I have a great team and we work closely together to ensure each resident is supported, inspired and receives the highest level of bespoke care which is tailored to their individual needs.


Our wide and varied activities programme is created through listening to our residents’ preferences, likes, hobbies and interests as making a positive difference in all our residents’ lives is at the heart of all we do, every day. All the Team gets involved and I’ve even been known to join in with the singing and dancing sessions.


The best thing about being the Care Home Manager at New Copford Place is seeing our residents smiling, as it makes me feel that I have, in some small way, contributed a little bit to that smile.”