Crouched Friars

103-107 Crouch Street, Colchester CO3 3HA
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9.8 48 Reviews
  • Crouched Friars, Colchester
Ideally located in the heart of Colchester, Britain’s oldest recorded town, Crouched Friars is just a one minute stroll from the town centre shops and amenities.

The sympathetically restored part Grade II listed home supports a small community of residents and their priority is in delivering care that maintains the dignity and individuality of each person, providing both physical and mental stimulation for those with residential care needs. Crouched Friars is a Residential care home that benefits from a team of experienced care staff who provide around the clock care for residents. Led by manager Paulina Eagle, the team work to ensure that every resident receives a high standard of care and support.

Surrounding the home are beautiful landscaped gardens that provide ample hard walking surfaces and seating, along with plenty of attractive flora and fauna. All rooms are spacious and offer TV points along with a wardrobe, chest of drawers and seating. Many rooms also benefit from en-suite facilities and a telephone.

Residents are encouraged to bring their favourite furnishings to their room to make their room as homely as possible. The home also has suitable wheelchair access and a lift to all floors is available. In addition to this, all of the home’s living spaces have been designed specifically to create a welcoming, friendly space that retains a sense of homeliness.

Residents can enjoy breakfast, lunch and dinner in one of the dining rooms, or in the privacy of their own room. All meals are prepared fresh on the day by the home’s in-house chef who always makes use of the season’s best market produce.

Each day, the menu will offer a range of good quality food based on traditional recipes. The varied options also ensure that residents can enjoy a nutritionally balanced diet that is catered for any dietary requirements.

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Care Provided by Crouched Friars

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Owner
  • S A & J O Care Ltd
  • Person in charge
  • Paulina Eagle (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (56)
    • Single Rooms with ensuite Wet Room (50)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022

Funding & Fees Guide for Crouched Friars

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £995 – £1,350
    • Self-Funded Residential Dementia Care £995 – £1,350
    • RESPITE Self-Funded Residential Care £995 – £1,350
    • RESPITE Self-Funded Residential Dementia Care £995 – £1,350
  • (these prices are only a guideline, please contact Crouched Friars to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Due to Covid restrictions, please contact the home prior to any family visits.


Crouched Friars Reviews (48)

Total of 48, showing 41-48
9.8

Crouched Friars has a Review Score of 9.8 (9.760) out of 10, based on 21 reviews in the last 2 years. Over all time Crouched Friars has 48 reviews.

Overall Experience

  • 30
  • 16
  • 1
  • 0
  • 1

Date Published

48
6
8
21
27

Review from J T (Daughter of Resident) published on 25 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found my mum to be happy and contented. She is always clean and dressed appropriately. I visit at various times of the day, weekdays and weekends, and am always warmly greeted by the staff.
I have noticed many positive changes recently at the home, and the improvements and new ideas
have enhanced the homeliness feel. I am particularly grateful for the improved communication with relatives. It is very helpful to have regular newsletters highlighting key events and news. There is a brighter and happier feel about the home, which is a credit to the new management and staff.
My mum has dementia, staff treat her with dignity and understanding, ensuring that she is fully involved with all activities to offer her a good quality of life.

Reply from Dave Rai, Owner at Crouched Friars

Many Thanks for your kind words on the home, it is much appreciated.


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Review from Arline B (Daughter of Resident) published on 21 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The new management team have achieved a great deal since the Summer and the improvements within the buildings are clear to see. The team is well led and recruitment seems to be going well, I applaud all those who stayed and worked very hard during a very difficult interim period. The level of care and
attention is much improved and I feel my dad is in a good place.

Reply from Dave Rai, Owner at Crouched Friars

Many thanks for taking the time to give your views. We appreciate the positive feedback and this will be appreciated by all the team.


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Review from Sharon B (Daughter of Resident) published on 20 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Much work has been done to improve the care home in the past 6 months and the changes made are very noticeable. The staff are very helpful and there is a good atmosphere.

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Review from Kim K (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at the care home for over 1.5 years. We, as a family were very worried that she would not settle, but after a short time she adjusted very well and is now very happy and content and looked after and cared for by all the lovely and friendly staff who are always very welcoming to all our
family.

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Review from V B (Daughter of Resident) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always been impressed by the level of care and by the staff, who have a very difficult and tiring job. The rooms downstairs have been redecorated and improved and the environment is good. Access to some garden and open air is not easy but manageable. The home is situated in a good part of town.

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Review from Linda W (Daughter of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always busy but always there for each resident.
As a visitor, we are always made to feel welcome. My Mother is cared for and is happy.

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Review from Robert P (Son of Resident) published on 23 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Crouched Friars for almost three years and has been very well looked after. She has dementia and her behaviour can be variable. The staff always treat her with kindness and respect and she is very well cared for. All the staff from the manager, nurses to the ancillary
staff are always friendly and helpful.
I would strongly recommend this care home.

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Review from Lesley and Glenn (Daughter of Resident) published on 21 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident at Crouched Friars for over five years now and is extremely happy and contented living in the home. My husband and I feel very confident in the care my mother receives, this is very important for us to know as we spend a lot of time out of the country and are unable to visit
her on a regular basis. All the staff at Crouched Friars are very kind and considerate, my mother gets on with them all well and her day to day needs are fully met.

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Current Review Score: 9.8 (9.760)

Overview of Review Score

The Review Score of 9.8 (9.760) out of 10 for Crouched Friars is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.760 for Crouched Friars is calculated as follows: ( (190 Excellents x 5) + (60 Goods x 4) ) ÷ 250 Ratings = 4.76

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Crouched Friars is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (3)

Paulina

Paulina Eagle

Job Title: Home Manager

As Home Manager, I am responsible for the day-to-day running of the home and ensuring we are consistently delivering a high-quality care service. I have worked in care for the last 10 years and am very passionate about Crouched Friars, it’s a lovely home and we provide high-quality care.


Linda

Linda Barry

Job Title: Deputy Manager

As a Deputy Manager, I am responsible for the safe delivery of care, ensuring the care team are able to be person-centred and following unique care plans for each and every resident. I mentor and support all members of the senior care team to provide inspiration and confidence.


Sheila

Sheila Conway

Job Title: Administrator

I’m a highly organised and friendly person, and have experience working as an administrator and accountant in previous roles. I have many responsibilities including being the first point of contact for the home, payroll and resident and personnel management. I take a keen interest in the well-being and welfare of our residents and staff.