Croft House Care Home

Braintree Road, Great Dunmow, CM6 1HR
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9.6 64 Reviews
Croft House offers nursing, residential and short stay care. They’re here when you and your loved ones need them most. For planned respite or last- minute trips. A safe space to recover after an operation. To experience what their home’s like before moving long- term. To just relax. Whatever the reason, their doors are open.

Croft House is an elegant and spacious home situated within a leafy suburb close to Stansted Airport. The home is set in stunning, well-maintained gardens and is also situated within walking distance of the main high street of Great Dunmow, which is ideal for residents to get out and about.

At Croft House, staff take great care to focus on the person. It’s important for residents to feel at home, so staff create a friendly environment with an individually appropriate balance of care and independence.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and they try to cater for all ethnicity groups. Soon after a resident arrives at Croft House, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at Croft House. The staff love to discover what residents enjoy doing and the social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Croft House Care Home.
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Care Provided by Croft House Care Home

  • Primary Care Categories
  • Eating Disorders
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Melanie Kemsley (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Croft House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Croft House Care Home Reviews (64)

Total of 64, showing 21-40
9.6

Croft House Care Home has a Review Score of 9.6 (9.647) out of 10, based on 20 reviews in the last 2 years. Over all time Croft House Care Home has 64 reviews.

Overall Experience

  • 34
  • 23
  • 6
  • 1
  • 0

Date Published

64
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Review from Penny W (Daughter of Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and stepfather moved into Croft House Care Home in February 2023. The standard of care given to my parents has been excellent, sadly my stepfather was at the end of his life. The kindness shown to both my stepfather and visiting family was outstanding.

Reply from Fran Donno, Customer Service Adviser at Croft House Care Home

Thank you for your lovely review. It is always nice to hear words like “excellent” and “outstanding” being used to describe our care. We are glad to help you and your family through such a difficult time. Hopefully, you will go away from this feeling like your loved ones received the best possible care.


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Review from Wendy H (Daughter of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From September 2021, when my mum moved into Croft House Care Home, the whole team were warm and welcoming and they totally succeeded in making it feel like home to her. Mum expressed on numerous visits how safe she felt and how she loved her personalised care. The food choices were perfect for her
and her regular hair treatments and visits from the chiropodist still gave her contact with the outside world. I would recommend Croft House to anyone looking for an excellent care home as my mum’s life was enriched by her time there.

Reply from Amanda Barnes, Customer Service Adviser at Croft House Care Home

We appreciate you taking the time to leave us your comments, it is nice to hear that your mum feels safe in our care home and that she enjoys the food on offer. It is lovely hearing that your mum feels at home with us. Thank you for your recommendation.


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Review from R M (Resident) published on 27 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved into Croft House Care Home in August 2021 having had several falls at home due to my Parkinson's. (My wife is in a care home with dementia and there was no alternative). From the moment I arrived I was welcomed by the friendly staff and shown to my spacious room overlooking the gardens. The
home is well furnished and clean with fitted carpets throughout. Having viewed a number of care homes, it is clear to me that Croft House is above the average.
All of the permanent staff are caring and helpful, always ready to provide assistance and to communicate with residents. Their commitment to the role is clearly obvious in every way. We are very lucky in being looked after by all of the team.
One final comment, whilst one understands the difficulty in recruiting new staff, I would like to see fewer agency staff on duty as they clearly have no loyalty to Croft House.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Croft House Care Home

We appreciate you taking the time to write your review. We hope that the warm welcome made the transition into care a little easier for you. Thank you again for your kind words.


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Review from Nigel D (Son of Resident) published on 18 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been resident in the care home for nearly 3 years now. She has always been treated with dignity, respect and care by all the staff. We had to trust the care home during the prolonged periods of Coronavirus lockdown, which sadly have taken their toll on Mum but the home certainly delivered
top-quality performance and kept us constantly updated on her health and welfare and they did take great care of her during this time.
My personal concern is that the care home is somewhat understaffed as they have a high number of residents who require two carers at a time. This can mean that other residents' calls for assistance can go unanswered for prolonged periods. We have had niggling issues with laundry going missing and essential toiletries needing replacing. The care home facilities have a somewhat tired and slightly grubby look and feel, but I understand a refurbishment programme is planned.
Overall though, the care home provides all the care and attention we would wish for Mum.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Croft House Care Home

Thank you for your feedback. We are happy to hear the way you describe our staff and the way they kept you fully updated throughout the pandemic. I will pass your comments regarding staffing and the personal items on to the management team for you. Thank you for taking the time to bring this to our attention and please let us know if there is anything further we can do.


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Review from Vanessa C (Daughter of Resident) published on 14 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

If anyone is looking for a care home for their relative, I would strongly recommend speaking to the lovely people at Croft House Care Home. From our first meeting with the home manager to meeting the staff who looked after my father during his stay, they were all so kind to all of us. It was very reassuring
to know how well he was cared for. Thank you especially to the resident nurses and carers.
Regards.

Reply from Amanda Barnes, Customer Service Adviser at Croft House Care Home

We appreciate you taking the time to leave us your comments. It is lovely that you thought your father received the best possible care. Thank you for your recommendation.


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Review from Susan A (Daughter of Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so impressed with the fantastic way that all of the staff at Croft House have coped during this latest lockdown. They have always treated Mum with loving care and dignity and this has been so important during the past year. We feel so lucky that she is being cared for in such a loving way and
are so grateful for the regular updates that we receive. We would like to say a huge thank you for everything they do for all the residents.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Croft House Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time. We hope to continue providing your mum with the best care possible.


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Review from Kathy R (Daughter of Resident) published on 22 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very helpful and friendly. I feel confident knowing Mum is being cared for. Staff have kept me updated in regards to her health and well-being and have tried to accommodate during this difficult time.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Croft House Care Home

Thank you for trusting us with your mother's care. We really appreciate you taking the time to leave us such lovely comments.


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Review from Katie H (Granddaughter of Resident) published on 21 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandmother has been a resident of Croft House for a year now after a succession of hospital admissions. The Croft has always provided wonderful care and their management of the COVID-19 situation has been fantastic. They have worked so hard to keep my Grandma well and despite not being able to see
my Grandmother for the past four months, we have taken great relief to know that she is in safe hands. I would definitely recommend this care home to any future residents

Reply from Sarah Derry (Deputy Manager), Customer Adviser at Croft House Care Home

Very much appreciated that you have taken the time to write this review. It is a pleasure to have your Grandmother with us at Croft House.


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Review from S S (Daughter of Resident) published on 21 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the nursing staff to be excellent and the management team to be helpful and sympathetic to our needs although often their hands are tied.
The majority of the carers are excellent although one or two leave a lot to be desired. The cleaner at Croft House needs replacing. The food is delicious
and the kitchen staff are always cheerful and helpful. I do feel that Croft House is understaffed.
The residents' private rooms are nicely decorated although the bathroom door opens onto another door and there is no ventilation in any of the bathrooms. The residents sitting rooms and dining areas are very welcoming. My father, once settled, was happy at Croft House and I felt he was safe and well looked after.

Reply from Emily Wilson, Customer Services Adviser at Croft House Care Home

We very much appreciate you taking the time to leave us a review. It was a pleasure having your father reside with us at Croft House and it’s lovely to hear that he was happy whilst with us. We take on board the comments relating to the cleaner and will share your comments – Many Thanks, Jo and Sarah.


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Review from Angela B (Daughter of Resident) published on 16 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During these difficult times of not being able to see my Mum, the staff and carers have all been providing her with the extra care of being visitors as well as carers to her and other residents.
My Mum has been in the Care home since June 2019 and she is very happy.
We all hope we will be able to
visit our loved ones very soon. A huge thank you to the manager and the team for all their care.

Reply from Sarah Derry, Deputy Manager at Croft House Care Home

Many thanks for the positive feedback. Although difficult times at the moment it is lovely to know that you appreciate all that we do at Croft House.


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Review from Dawn G (Daughter of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Croft House nursing care home is an excellent home. My mum as been here for five weeks and I can’t praise them enough. The nurses and the carers along with the support staff give my mum all the care and love that she needs for her condition. They have been very supportive and willing and they are always
corporative. Everyone is so polite and caring. My mum was in another care home before this one and as a family, we wished our mum came here beforehand. My mum has had the best care possible at Croft.
Their standards are very high. The rooms are clean and spacious. The food is excellent we a wide choice on the menu.

Reply from Greta Narbutaityte, Customer Adviser at Croft House Care Home

Thank you for taking the time to review Croft House. We pride ourselves on the level of care that we give and we are pleased that you choose Croft House as your preferred home.


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Review from J B (Daughter-in-law of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My father-in-law has been in Croft House since February this year and I can say that the staff and management really go out of their way to accommodate his needs. The management is very hands-on and supports all staff members. Everyone is under a lot of stress at the moment due lockdown but nothing
is too much for them.

Reply from Greta Narbutaityte, Customer Adviser at Croft House Care Home

Thank you for taking the time to review Croft House. It is our pleasure to care for your father-in-law and it’s lovely to know that you appreciate what we do. Should there be anything we can assist you with then please feel free to contact us.


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Review from Pauline P (Friend of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one when our family friend was admitted I felt reassured and confident that she was receiving impeccable care. I was kept fully informed of both medical and pastoral care and nothing was too much trouble, in fact, the staff went out of their way to make sure I was kept fully up to date, day
or night. It is obvious that communication between all staff is excellent as any staff member that I spoke with was very knowledgeable of situations. Never once did I feel uncomfortable to phone or ask any questions, in fact, I felt valued and respected. I have no hesitation whatsoever in giving the highest recommendation possible from the experience I have had. I send my sincere thanks for making the most difficult time as bearable as possible.

Reply from Greta Narbutaityte, Customer Adviser at Croft House Care Home

Thank you for taking the time to provide us with such positive feedback. It was an absolute pleasure to care for your lovely friend.


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Review from Adam R (Friend of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has been fantastic with a friend of mine providing the care which they need. All of the staff contribute significantly to ensure that the service provision and the home is run as effectively and beneficial for all involved. The management staff are exceptional and do not isolate themselves
at all from day to day duties, whilst ensuring that there is a friendly and fun atmosphere involved. I would recommend Croft House to all.

Reply from Greta Narbutaityte, Customer Adviser at Croft House Care Home

Thank you for taking the time to leave such kind feedback.


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Review from Elizabeth R (Daughter of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy to share my views that Croft House has been an excellent, caring and happy home for my mother for around 17 months now. From the moment she went into her room the staff have been very friendly and caring and like a family for her. Whatever the request the staff always make a big effort to
oblige and the activities, such as craft afternoons, games, singing around the piano or faith services have kept her happy. The food is of good quality, with options and individual tastes taken into account. I cannot praise Croft House enough and thank them for making my mother happy and safe, thus relieving my mind as well as hers.

Reply from Greta Narbutaityte, Customer Adviser at Croft House Care Home

Thank you for trusting us with your mothers care. It is very kind of you to take the time to leave such lovely comments.


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Review from Kate J (Daughter of Resident) published on 20 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of having a parent at Croft House has been good. I feel that communication has become better over the last 9 months or so. There is a new Deputy Manager and she has immeasurably enhanced communication, being a fantastic link between myself and the Management.
Mum is very well looked after
by the extremely kind and caring Care staff. She really does feel secure there. Nursing staff are extremely efficient and professional. The carers are so kind. It is hugely important to have a level of trust between staff, residents and their family. I feel that this has really moved forwards at Croft, as our family likes to work with staff as a team.
I must mention the restaurant staff and restaurant manager; they are so upbeat, friendly and so smartly dressed! The restaurant manager goes above and beyond in so many ways- well beyond typical 'restaurant' duties!!
Staff have 'facetimed' me twice since lockdown. Many thanks to the Deputy Manager and to the Carer who facilitated this.

Reply from Greta Narbutaityte, Customer Adviser at Croft House Care Home

It is a trying time for everyone, so we really appreciate your feedback and support under these circumstances. Thank you.


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Review from D B (Friend of Resident) published on 2 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My best friend has been at Croft House since September 2019. He is receiving amazing care at Croft House. The home is very well managed, and the staff are amazing, always going above and beyond. I would definitely recommend this home to others.

Reply from Greta Narbutaityte, Customer Adviser at Croft House Care Home

Thank you for taking the time to leave such a lovely review. We will certainly pass your comments on to the manager.


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Review from P H (Son of Resident) published on 2 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Nurses and care staff good and very friendly but on too many occasions short handed and therefore agency people used resulting in poorer care. Food poor (both how cooked and meal choices) but waiting staff excellent.
House-keeping poor - beds sometimes not made until afternoon.
Communal areas not
welcoming and often used for staff meetings.

Reply from Greta Narbutaityte, Customer Adviser at Croft House Care Home

Our resident’s health and well being is an absolute priority. We will discuss your feedback with the home’s manager to help us continually improve our service.


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Review from D B (Friend of Resident) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care home, fabulous staff, home well managed. Highly recommend this home, my friend receives fabulous, top quality care.

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Review from D W (Daughter of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have only good views about Croft House. If anything is raised they always respond to it.

Reply from Greta Narbutaityte, Customer Adviser at Croft House Care Home

Thank you for your praise. We are glad to hear any of your concerns can be dealt with effectively.


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Current Review Score: 9.6 (9.647)

Overview of Review Score

The Review Score of 9.6 (9.647) out of 10 for Croft House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.647 for Croft House Care Home is calculated as follows: ( (161 Excellents x 5) + (66 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 235 Ratings = 4.647

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Croft House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Nov 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (7)

News (18) & Events (0)

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Meet the Team (1)

Mel

Mel Kemsley

Job Title: Home Manager

Joined: 2022

Welcome to Croft House Care Home. We’d be delighted to show you around.

We put our residents at the centre of everything we do and we're passionate about providing the best person-centred care with safety and the welfare of our residents being our top priority.

We have a superb team here and I’m confident that together, we can really make a difference to our resident’s lives and provide them with all the care and comfort in a home away from home environment.

... Read more