Croft House Care Home

Braintree Road, Great Dunmow, CM6 1HR
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9.6 64 Reviews
  • Croft House Care Home, Great Dunmow
Croft House offers nursing, residential and short stay care. They’re here when you and your loved ones need them most. For planned respite or last- minute trips. A safe space to recover after an operation. To experience what their home’s like before moving long- term. To just relax. Whatever the reason, their doors are open.

Croft House is an elegant and spacious home situated within a leafy suburb close to Stansted Airport. The home is set in stunning, well-maintained gardens and is also situated within walking distance of the main high street of Great Dunmow, which is ideal for residents to get out and about.

At Croft House, staff take great care to focus on the person. It’s important for residents to feel at home, so staff create a friendly environment with an individually appropriate balance of care and independence.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and they try to cater for all ethnicity groups. Soon after a resident arrives at Croft House, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at Croft House. The staff love to discover what residents enjoy doing and the social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Croft House Care Home.

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Care Provided by Croft House Care Home

  • Primary Care Categories
  • Eating Disorders
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Melanie Kemsley (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Croft House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site parking available.


Croft House Care Home Reviews (64)

Total of 64, showing 41-60
9.6

Croft House Care Home has a Review Score of 9.6 (9.647) out of 10, based on 20 reviews in the last 2 years. Over all time Croft House Care Home has 64 reviews.

Overall Experience

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Date Published

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Review from S B (Son of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was made very welcome from day one. The staff really go out of their way to accommodate your needs.

Reply from Greta Narbutaityte, Customer Adviser at Croft House Care Home

We are very happy to hear you can feel at ease with your father in our care, thank you for the lovely feedback.


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Review from N E (Son of Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Original care and room that was 'sold' to us are not what is being received. Numerous requests for outside assistance i.e. optician, dentist and hearing aid, has been left for us to chase a month later. The value for money is not as was described. My mother is unhappy with the food being served to her
and upon viewing I tend to agree. The care/medical is satisfactory but the 'extras' that were part of the attraction to this facility seem to be failing at this time.

Reply from Greta Narbutaityte, Customer Adviser at Croft House Care Home

Thank you for taking the time to leave your review. We will discuss your feedback with the home’s manager to help us continually improve our service.


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Review from J E (Wife of Resident) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy with the care of my husband.
The staff are so caring and go out of their way to meet his needs (he is very vulnerable). Everyone is treated with dignity and a very caring attitude!
We were at a different home and had to move as it was not suitable, but Croft House suppresses all expectations.

Reply from Greta Narbutaityte, Customer Adviser at Croft House Care Home

Thank you for your kind words, we are very happy to hear you are satisfied with the care your husband receives.


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Review from J H (Widow Widower) published on 24 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband passed away peacefully - I was too late - the care by the nurse 100%. After a stay of 9 months, he went. I cannot express my gratitude enough. The home is a really caring environment. My husband was often in distress and quite angry at times. He was treated with dignity, respect and love.
I was at the home every day but 2 for 9 months. I was always made to feel welcome. I miss the visits.

Reply from Catherine Smith, Senior Marketing & Development Manager at Croft House Care Home

Please accept our most sincere condolences on your loss. It is lovely to hear how happy you were with your husband's care. I'd like to thank you for taking the time to review the home, and please, feel welcome to visit any time if it is something you would like to do. Best wishes.


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Review from R D (Respite Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came for one-week respite care after an operation. I benefitted from the rest and attention and noticed that all staff were respectful, caring and attentive with residents, especially the less able. The housekeeping and laundry service were extremely good. The only niggle is the cost.

Reply from Greta Narbutaityte, Customer Adviser at Croft House Care Home

Thank you for taking the time to leave your feedback. We will certainly pass your comments on to the manager.


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Review from S H (Daughter of Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

The care my mother had at Croft House was not good. She ended up in the hospital because the care was not up to standard. They were short-staffed which should not be the case for private. I would not recommend this care home. It has caused us all distress and it cost us a lot of money. Extremely disappointed.

Reply from Greta Narbutaityte, Customer Adviser at Croft House Care Home

We are concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further?


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Review from J G M (Daughter of Resident) published on 28 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Croft House has a warm and caring atmosphere.
Staff are kind, friendly and helpful.
Very happy to recommend.

Reply from Greta Narbutaityte, Customer Adviser at Croft House Care Home

Thank you for your kind words, J G M.


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Review from G S (Husband of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

1. The car parking facility at Croft House is woefully inadequate. Parking is required for staff, residents' relatives, tradesmen and deliveries, also ambulances on occasions. At residents and relatives meetings, BUPA has been requested to improve the situation by utilising part of the garden which
is totally overgrown but nothing has been done.
2. The person responsible for in-house activities has been off work for almost 2 months which has left a void in this field. Some form of back up is necessary to maintain a good activities programme.

Reply from Greta Narbutaityte, Customer Adviser at Croft House Care Home

Thank you for your feedback. We will discuss your feedback with the home’s Manager to help us continually improve our service.


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Review from Joyce J (Friend of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit twice or three times a week and I am given a welcome by all. On the whole, my friend is given good care by regular staff but things have sometimes gone awry and agency staff on the night shift.
I would add that when these things have been pointed out to management they have done their best
to solve things.

Reply from Greta Narbutaityte, Customer Adviser at Croft House Care Home

Thank you for your review, Joyce. We are happy to hear you concerns have been addressed and hopefully you friend receives the best possible care with us.


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Review from S D (Daughter of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

A resident for 3 yrs following a stroke. Adjusting to care in a residential setting has been emotionally difficult. Unable to access activities without staff initiating support. Staffing levels minimal so unable to leave room or bed regularly. Socially isolated - no activities for bed-bound residents
offered. Special diet required - no planning or thought to provide interest - Food from the catering staff for special diets.

Reply from Greta Narbutaityte, Customer Adviser at Croft House Care Home

Thank you for your feedback. Our resident’s health and well being is an absolute priority. We will discuss your feedback with the home’s manager to help us continually improve our service.


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Review from G B (Husband of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

1. I do have major concerns at the low level of staff available and in particular that the nursing station on floor 2 is closed for large parts of the day, which makes it very difficult to summon help quickly.
2. Staff would benefit from training in social skills, as some of their responses in conversation
provokes confrontation and upset.

Reply from Greta Narbutaityte, Customer Adviser at Croft House Care Home

Thank you for taking the time to leave your review. We will discuss your feedback with the home’s manager to help us continually improve our service.


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Review from Susan H (Daughter of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole very happy.
The staff are all very kind.
Mum particularly enjoyed the Theatre trip and race night.
The window doesn't open very much and it can be very hot in the room, does have a fan which we provided.

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Review from Andrea H (Daughter of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very happy in Croft House. She likes the food and the entertainment. Her medical needs are carefully monitored and the staff are kind and caring.

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Review from C R (Daughter of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find that nothing is too much trouble and enquiries are replied to satisfactorily. If there have been any problems, I have been contacted by phone and informed if it is urgent or not. The staff are particularly friendly and helpful at any time. Nothing unsatisfactory to relate to in my opinion.

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Review from Jenny W (Daughter of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are always so good when looking after my dad, they engage him in conversation and ensure that he has everything he needs. They were also very understanding when he became frustrated at times because of his restrictions. The management team have all been so helpful with the transition.

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Review from C S (Niece of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Incredibly friendly, professional and courteous staff who treat residents with great kindness and respect. Visitors always welcomed warmly too.

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Review from D H (Daughter of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident 6 years. We have seen a number of managers come and go, some good, some definitely not. We are extremely hopeful with the new manager. The whole place has a different feel of friendliness and the staff seem so much happier which all reflects on the residents.

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Review from A H (Daughter of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is generally happy in Croft House.
The staff stop and chat for a short while which I feel is important although I now they must complete their daily tasks.
Some staff are particularly kind and caring and during my mother's recent illness the nursing staff were excellent.

Reply from Greta Narbutaityte, Customer Adviser at Croft House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Review from J M (Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Considering how bad I felt when I came to Croft House and I feel now, it has shown me that with the right care, what a place like this can do for oneself.
The staff are a great help and most of them very cheerful.
I like the position of Croft House because it enables one to walk easily to the shops
and back.
The only thing about Croft House is the lack of parking but that is a problem everywhere nowadays.

Reply from Greta Narbutaityte, Customer Adviser at Croft House Care Home

Thank you for your review. We are pleased to hear about your positive experience. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.


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Review from Michelle P (Daughter of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad arrived at Croft House in February 2017. As soon as we arrived, my dad was made very welcome. Despite my dad's communication difficulties, as he does not speak English or understand English, efforts were made by all the staff to ensure his needs were met. Some staff would often "pop" in just
to say hello to him with a wave and a smile.
I was always made to feel welcome, whatever time I visited and for whatever length of the visit. Thank you, Croft House for making the last weeks of his life the best that he could have asked for.

Reply from Simone Berkeley, Customer Service Advisor at Croft House Care Home

Condolences, thank you for taking the time to write a review for our home. I am delighted to hear the services provided and support the staff gave during your fathers stay, we appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.


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Current Review Score: 9.6 (9.647)

Overview of Review Score

The Review Score of 9.6 (9.647) out of 10 for Croft House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.647 for Croft House Care Home is calculated as follows: ( (161 Excellents x 5) + (66 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 235 Ratings = 4.647

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Croft House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Nov 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (7)

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Meet the Team (1)

Mel

Mel Kemsley

Job Title: Home Manager

Joined: 2022

Welcome to Croft House Care Home. We’d be delighted to show you around.


We put our residents at the centre of everything we do and we're passionate about providing the best person-centred care with safety and the welfare of our residents being our top priority.


We have a superb team here and I’m confident that together, we can really make a difference to our resident’s lives and provide them with all the care and comfort in a home away from home environment.